Nexthink served as an enhanced version of disk cleanup for our organization. Earlier, disk cleanup used to clear only the recycle bin and temp files, whereas we moved the files to OneDrive. Any file on the device that is beyond a certain size is moved to a OneDrive folder, creating the file with the same name and logo. On the user's machine, it creates a 2KB shortcut with the same name and logo, so whenever the end user clicks on that file to open it, they are redirected directly to OneDrive. We saved a lot of disk space, clearing up more than 90 terabytes of free disk space.

The out-of-the-box remote action from Nexthink, which is disk cleanup or system cleanup, did not make those drastic changes. We came up with an idea since just clearing the recycle bin and temp files would not work. The temp folder restores data as soon as we delete everything and the browser refreshes, so we needed a permanent solution and thought that if disk space is being used, we should save the files on OneDrive rather than keeping them on the device itself. The challenges we faced during the implementation included the device having to be online and connected to the internet to sync with OneDrive. If the files are not syncing, we face a problem, and if the device is offline during transfer, the process can get corrupted or fail.

Nexthink has been helpful in many scenarios, such as when a web application is not performing well in a certain location. We can configure the application to capture the data and go through the performance, see the network reliability, and based on that, we can sort out the data using live dashboards, identifying the root cause. For example, there were almost 1,500 devices in our environment using WhatsApp, which is unauthorized software. We created a custom script, got approval from the customer, and deployed a campaign to all the users.

My main use case for Nexthink is improving digital experience for end users.

A quick, specific example of how I use Nexthink to improve digital experience for users is that we have a dashboard in place, so we proactively check what are the areas we need to improve upon, be it performance factors, endpoint factors, such as slow login, high boot time, application crashes, system crashes, and any network events where we have noticed latency.

These are the main observations about my main use case. Our objective is to improve our digital experience score, which consists of various factors as I mentioned, such as performance, endpoint scoring, and collaboration tools. We want to make sure that our tools are working seamlessly with minimal user impact, so that is how we track them with the help of Nexthink.

Nexthink is used for DEX score analysis, vulnerability remediation, and device performance monitoring. The primary use case is improving DEX scores.

I use Nexthink for monitoring security incidents or traffic in my network and the user's behavior, the software installed on the devices, and all security related events or types of events.

I use Nexthink to track the user's behavior or the traffic when they try to access a malicious website or try to bypass the proxy, or when they try to open a website that is malicious or prohibited by our organization. I also use it when they try to install software that is not allowed in our network or try to gain admin access on their machines.

I mainly use Nexthink for end-user device monitoring, which includes desktops, laptops, or any virtual devices, focusing predominantly on virtual desktops. The agent is deployed on these devices to monitor applications, and it is primarily used for AI operations.

My main use case for Nexthink that we are currently working on is battery replacement and MS Office continuity.

For battery replacement with Nexthink, we check the battery cycles and based on the data we receive from remote action, we target those end users and they decide whether they have to replace the device or not.

For MS Office continuity, Nexthink helps us by having multiple applications associated with MS Office, and I will provide the example of OneDrive. In OneDrive, first of all, it checks the sync to determine whether the sync is working or not. If not, it initiates a restart. If that does not work, then we proceed with a reinstall and then sync again. If it is repaired, then it is resolved. If not, then a ticket is logged.

The primary use case of Nexthink is for IT service management and ticket time reduction. We use it to get real-time data, as Nexthink provides data in real-time with a maximum delay of five minutes.

We use the solution for compliance and experience scoring.

I have not developed a practical use case because my experience with Nexthink was limited to certification training. I worked with some features during my training, but it was planned education rather than practical application.

Main use cases have been campaigns and remote executions, either scheduled or manual, and Nexthink Query Language.

I use Nexthink to monitor application crashes of processes or how the device works in our environment. We monitor more than 1,00,000 devices in our company with Nexthink. Our company also creates campaigns and helps create campaigns for some end users of Nexthink. If sometimes a user runs low on space, in our company, we send an automated notification with the help of the tool asking them to delete some files from their device, along with the ability to send some scripts as well. In our company, we can use Nexthink to monitor the performance of applications and send some PowerShell scripts to check whether the services are running. You can perform an investigation if sometimes something is not working fine. Without taking remote access, you can capture all the logs from a particular application in the back-end to see how it behaves and what applications. Sometimes, you can see what is wrong or enhanced with the solution's taskbar before collecting all the data from this tool.

The use cases are based on transformation projects. For example, if clients are trying to implement some new deployments in SCCM, they use this solution and we help them with the migration. We are currently helping with a Windows 10 migration. Clients use it for application and system crashes in order to maintain the compliance status for their business applications. 

On individual machines, we can see the performance and what is going wrong as well as what can be improved in order to enhance the performance of the machine. This is very useful when we get any queries from a VIP user or someone from our project's top management. So if they get into any trouble, then we are able to fix it as soon as possible. Because if an agent is unable to work for two hours or even for two days, that won't make much big of an impact. Whereas, if someone from higher management is unable to work on the system for about two hours, then they would lose a lot.

Initially, we were just looking at it in order to maintain compliances, and we were using it only for that. The guy managing this tool before me was more or less concentrated on device compliances. Later on, we started getting into the application and system crashes (when I started).

In our environment, we need to put a proxy server in place. Currently, devices are connected via the corporate network or the VPN. We don't have machines reporting from the open network. This is something that we are working on. Once that is in place, we will get all the machines reporting in our environment.

This solution is for end users. If the end user is using a laptop and they face any issues on a daily basis such as their browser not working or Outlook running out of memory, this solution helps with the upgrading of capabilities. It has AI capabilities that automatically detect problems before the end user becomes aware of them. 

This product is suitable for small, medium and large companies because the way it is designed.

My main use case for Nexthink is access remote control. I use Nexthink for remote control in my day-to-day work by searching about the user ID, finding their desktop, and sending the request to remote their access.

In any complex Enterprise environment, it is very challenging to manage endpoints or discover the root cause of many issues especially the cases of slowness of an app or web page or problems at the booting of a PC.

Not only discovering, but also, you can take actions automatically & remotely, it means discover the problem, solve it proactively without user's info.

In addition of very unique real time views of all devices in a helicopter view. 

We use the product to analyze systems and devices through the console, identify issues affecting the environment, and provide proactive support to prevent these problems. It helps us investigate and analyze frequent VSODs, memory utilization, and CPU usage.

It's useful in getting all the end-user device information in one console. In Nexthink, you receive everything in one single console.

Currently, we are using it very extensively. We use it for active use cases where we solve end-user problems. Without notifying them, many of them we are resolving, and we are using the tool for notifying some communication emails as per users.

We mainly use Nexthink as a help desk tool for individuals, level one support, and responding to whoever complains from his PC. 

We use Nexthink to give us information on events on end-user laptops. We turn that into several use cases, such as more intelligent hardware refresh purchasing, and we have established a proactive support model. 

But really, it's about understanding the digital experience by creating a digital experience score and using that score to create a happier and more productive employee base. We're still quite young in that respect, but we're in the process right now of creating a customer experience analytics team, whose job it will be to measure and enhance the digital experience score.

We deploy it on-premises. We have a number of virtual machines within our environment that host the Nexthink engines. The laptops have a collector, a small agent that's very lightweight, that sends information up to the engines.

We offer this solution as part of our service from Atos. It is part of our digital workplace offering and is bundled with other digital workplace solutions. Nexthink is primarily used to target customers who want to get the performance of their device's endpoint. It can be applications, laptops, desktops, and software assessments.

We use this solution to carry out issue detection on user devices, before they are raised by the user, or become a bigger issue.

We use this solution to reduce ticket volumes. We complete a proactive analysis of end user machines. Our users are able to raise a ticket to our service management team in the service desk. Once we pick up the same issues being reported, we complete a deep investigation and remediation process to avoid these type of tickets in future.

This solution supports 13,000 machines and we have seven to eight people supporting from offshore.

We have Nexthink for end-user devices. Nexthink is a client that monitors end-user devices for what's happening with them.

We are using its latest version. This is a subscription-based solution, and we upgrade it all the time.

Nexthink is a product for end-users to collect, monitor, report, and analyze information about their IT infrastructure. We recommended it to a customer who wanted to monitor all the end-user infrastructure. Nexthink was a good fit because it allowed them to monitor security and report on the infrastructure from all end-users at all of their branches. Many customers our customers have multiple branches.

I use the solution for my day-to-day activities. I use it for analytical purposes. I'm part of technical support. In my organization, we are using this product as one of the remote action tools. It is one of the IT analytical tools, which will help us to handle productive problem management, in our IT Infra-related issues. That is the main purpose.

We are using Nexthink for proactive monitoring of the performance of services on our endpoints. We are using the on-premise version but we will be moving to the cloud in the near future.

I primarily use Nexthink for security, compliance, dispatch management, and remote worker device management.

We use this product to provide digital experience analytics for our customers. This solution also allows us to monitor any issues our customers are having with their services.

We used this solution for workplace analytics and we deployed it to 400,000 company devices internationally. It enabled us to get analytical information from users; to ascertain whether there were any issues with their laptops, connecting internally or externally, or connecting to any virtual machine from a local device. I'm a senior system architect and we are customers of Nexthink. 

• Security and compliancy management 
• Global CA 5000 workstations in 30 countries with multiple IT organizations.