Nexthink served as an enhanced version of disk cleanup for our organization. Earlier, disk cleanup used to clear only the recycle bin and temp files, whereas we moved the files to OneDrive. Any file on the device that is beyond a certain size is moved to a OneDrive folder, creating the file with the same name and logo. On the user's machine, it creates a 2KB shortcut with the same name and logo, so whenever the end user clicks on that file to open it, they are redirected directly to OneDrive. We saved a lot of disk space, clearing up more than 90 terabytes of free disk space.

The out-of-the-box remote action from Nexthink, which is disk cleanup or system cleanup, did not make those drastic changes. We came up with an idea since just clearing the recycle bin and temp files would not work. The temp folder restores data as soon as we delete everything and the browser refreshes, so we needed a permanent solution and thought that if disk space is being used, we should save the files on OneDrive rather than keeping them on the device itself. The challenges we faced during the implementation included the device having to be online and connected to the internet to sync with OneDrive. If the files are not syncing, we face a problem, and if the device is offline during transfer, the process can get corrupted or fail.

Nexthink has been helpful in many scenarios, such as when a web application is not performing well in a certain location. We can configure the application to capture the data and go through the performance, see the network reliability, and based on that, we can sort out the data using live dashboards, identifying the root cause. For example, there were almost 1,500 devices in our environment using WhatsApp, which is unauthorized software. We created a custom script, got approval from the customer, and deployed a campaign to all the users.

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We are using Nexthink primarily for device monitoring, and we have 28,000+ endpoints that we wanted to monitor. Nexthink provides that monitoring capability, not just monitoring, but also remediation. We monitor our devices via Nexthink, and if we need to apply any kind of remediation or fixes to any of the devices, we use remote action to do it via Nexthink.

The most common use case is disk cleanup. We have a bot, a user support bot, that our associates can reach out to with their issues. If they have any kind of disk usage issue, if their disk size is full, they report it, and with the help of Nexthink, we monitor it. At a certain threshold, we get an alert via Nexthink, and after a certain time, such as weekly, we have a remediation with a remote action that runs which takes care of the disk cleanup.

We are using Nexthink as a source of truth for our device-based information, as all our devices have the Nexthink agent and are onboarded with Nexthink. We have dashboards created for monitoring purposes, and we use Nexthink as a single source of truth. If there is any network outage on the sites, we refer to Nexthink to identify what devices have been impacted by that network outage. If there are any global outages with M365 services, such as Teams or Outlook not functioning properly, we leverage Nexthink for that as well for collaboration tools monitoring and other purposes. We have been using Nexthink as a source of truth for our endpoint monitoring and to apply fixes if we can.

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My main use case for Nexthink is as a desktop analytical tool. We have used it primarily to conduct proactive ticketing for different issues that are reported on the desk and also to analyze the complete environment and identify which applications or particular sectors are affecting overall user experience.

One specific example of how I have used Nexthink for proactive analysis and troubleshooting involved a situation where VPN was not working for most employees in the environment and they were unable to connect to VPN. We received an alert from Nexthink about this issue. After that, we enabled self-remediation using Nexthink remote action and deployed those remote actions to all devices experiencing this problem. This is a high-level overview of how we resolved an issue before it started impacting different users.

Nexthink is not limited to investigations and providing insight of the environment. It has also helped us to manage the licensing aspect through license optimization, where we identified whether users were not using particular licenses and coordinated with software asset management to optimize that component.

Out of all those features, I find myself using L1 checklist the most because it is very helpful when we are providing proactive solutions to the first level of contact. Now they are equipped with a tool where they can use it very quickly while they are on call with the customer and make their experience far better than before.

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I use Nexthink for monitoring, root cause analysis, and fixing issues. It acts as an MDM in similar cases, and the Nexthink agent helps us understand system issues to prevent OS-related or driver-related issues. We conduct a reactive setup instead of a proactive one.

Regarding root cause analysis, we usually perform a regular user checklist, checking end-user devices. While running that, we can see if user devices have a lower version of applications, lower driver issues, or any BIOS that needs updating. We monitor such issues and drive health check-ups through the Nexthink agent, alerting users as needed and running device diagnostics. By doing that, we conduct root cause analysis and prevent issues from occurring, making Nexthink very useful. Overall, my experience with Nexthink is that it is great, and I have recommended it to colleagues in my previous organization.

The main use case is to always try to prevent issues with a device history check. If there is a blue screen error, we can determine the cause through Nexthink, and also monitor how many devices are trying to log in with the same user. This is a major use case, and an added advantage that Nexthink provides us is the ability to take past history into account, allowing us to prevent potential future issues.

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I have been using Nexthink for the last three years.

My main use case for Nexthink is measuring the digital experience for the users in organizations, and it is also used to automate incident resolution.

A specific example of how I have used Nexthink to measure digital experience or automate incident resolution is that it shows a score calculated by measuring application-related experiences, system-related experiences, and individual perception of how the system is performing. All these measurements are processed to calculate a Digital Experience Score. Monitoring this score signifies how the digital experience is for the employees of the company. I create PowerShell scripts that run from Nexthink to resolve certain issues, which is done through analyzing existing tickets or issues where a known resolution can be automated using a script.

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Nexthink is used to monitor endpoints like servers and Microsoft Windows devices, creating alerts for them if there is any binary crash or device issues, and then proactively resolving those issues.

I found there were many issues with disk space on the endpoint, and in my projects, more than 50% of devices were experiencing common device issues. I used Nexthink to clean profiles that were older than 30 days. This use case has helped me considerably, and we were able to increase the score for Nexthink.

I use Nexthink daily to view reports through the dashboard to see how things are performing. I observe what is happening in my environment, find these issues, and provide reports to my SCCM and Intune team. Accordingly, I connect with the EUC team, helping them by clearing data. There are many use cases, and daily, I remain proactive regarding various aspects including applications and different telemetry data such as endpoints, applications, networks, and user data.

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My main use case for Nexthink is improving digital experience for end users.

A quick, specific example of how I use Nexthink to improve digital experience for users is that we have a dashboard in place, so we proactively check what are the areas we need to improve upon, be it performance factors, endpoint factors, such as slow login, high boot time, application crashes, system crashes, and any network events where we have noticed latency.

These are the main observations about my main use case. Our objective is to improve our digital experience score, which consists of various factors as I mentioned, such as performance, endpoint scoring, and collaboration tools. We want to make sure that our tools are working seamlessly with minimal user impact, so that is how we track them with the help of Nexthink.

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My main use case for Nexthink is reinstalling SCCM when Software Center is not working. I can obtain insights into network-related issues or crashes that occur when applications are not functioning.

A specific example of how I used Nexthink recently to solve a problem involved Software Center not working, so I reinstalled Software Center from Nexthink's action pane.

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When I was working from the service desk front for Nexthink, my main use case involved manual troubleshooting focused on maintaining the compliance of the system. We were able to take out more than 20 remote use cases and convert that to remote actions, which are now used as troubleshooting done remotely from Nexthink. Additionally, my major use case is about the RAM upgrade for the improvement of device performance on the machines.

I have additional main use cases with Nexthink, including working on system free space, logon speed, and the factors impacting the DEX score negatively such as logon speed, system drive free space, and swap rate of the machine. For system free space, we are trying to utilize the storage sense of Windows, and for logon speed, we are analyzing the events being captured and the time taken for policy upgrades. We are also focusing on application-related scenarios to understand how widely used applications impact the digital experience of end users.

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My main use case for Nexthink is to manage the endpoint devices, run remote actions on the devices, and check the performance of the devices in our organization.

Recently, our organization has been facing some application crashes. I run remote actions on a few devices to collect logs from the affected devices, and I check if there is any application fault or issue to get the exception code through Nexthink to help troubleshoot the issue.

We use Nexthink as real-time analytics, a performance measurement tool, diagnosis tool, compliance tool, and for checking hardware and software issues, application monitoring, and managing device scores and endpoint scores.

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My main use case for Nexthink is remote actions for specific tools, which I use for basic troubleshooting and checking the user's machine.

A quick specific example of when I used Nexthink for troubleshooting is when I observe that a machine is running very slowly. I check the performance of the machines using Nexthink, which helps me clear the cache and cookies, as well as remove the temp and prefetch files.

Additionally, I check company-wide how the machines are performing and what exactly is causing the issues and failures.

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My main use case for Nexthink is orchestration, and I use Nexthink for dashboards, explore analysis, proactive management, and problem management. I effectively use it for services agents to minimize their day-to-day operations.

A specific example of how I have used Nexthink for orchestration and proactive management is that Nexthink is effectively being used in my former client. When it comes to application deployment via Intune, the automation has been in place along with Nexthink. Nexthink detects the application status post-deployment and then reports back the status to the ServiceNow tool, indicating that the application has been successfully delivered so we can close the ticket.

Apart from that, the recent features are impressive when it comes to VDI and Autopilot.

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Nexthink is used for DEX score analysis, vulnerability remediation, and device performance monitoring. The primary use case is improving DEX scores.

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My main use cases for Nexthink are deployment, patch management, machine reloading, remediation, tasks, security, Office deployment, and application deployment, as well as keeping a register of how many machines are on the network and for billable cases.

Regarding my main uses for Nexthink, the primary applications are reloading the machine, installing applications remotely, running background batch scripts, PowerShell, gathering information, troubleshooting steps, and backend support and backups.

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My main use case for Nexthink is to resolve and analyze problems, identify devices, identify running applications, and much more.

A specific example of how I have used Nexthink to analyze problems and identify devices is when a system issue occurs on a user's system and a user has logged a complaint. I connect with the user, take their hostname, input it into Nexthink, and trigger Amplifier. Once Amplifier runs, it provides me with complete diagnostic results.

I use Nexthink daily to identify issues and determine the next course of action, primarily to resolve fixes including updates or configuration issues that can be resolved immediately.

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I use Nexthink for monitoring security incidents or traffic in my network and the user's behavior, the software installed on the devices, and all security related events or types of events.

I use Nexthink to track the user's behavior or the traffic when they try to access a malicious website or try to bypass the proxy, or when they try to open a website that is malicious or prohibited by our organization. I also use it when they try to install software that is not allowed in our network or try to gain admin access on their machines.

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My main use cases for Nexthink are to identify laptop issues, troubleshoot problems, and provide correct resolutions. I recently encountered a situation where a user was experiencing significant slowness issues with their laptop while working. I checked the logs, device information on Nexthink, application logs and details, and boot logs to review the last reboot and device information. After verifying these details, we troubleshot and provided a resolution that included driver updates, clearing temporary caches and temporary files, prefetch cleanup, and disk cleanup along with updating the latest device drivers. One week after implementation, I followed up with the user to monitor the situation, and the user confirmed that everything was working fine and expressed satisfaction with the resolution. The user had initially been in a frustrated situation but was now satisfied with the outcome.

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I mostly use Nexthink for analytics of IT tickets, which reduces the number of repeated tickets. We monitor which tickets are repeated and the issues occurring, giving priority to those issues.

For a customer who was receiving continuously one major and critical alarm that was causing service impact, Nexthink helped us monitor it and create separate monitoring for that customer, which helped us reduce the alarm and it no longer causes service impact to them.

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My main use case for Nexthink that we are currently working on is battery replacement and MS Office continuity.

For battery replacement with Nexthink, we check the battery cycles and based on the data we receive from remote action, we target those end users and they decide whether they have to replace the device or not.

For MS Office continuity, Nexthink helps us by having multiple applications associated with MS Office, and I will provide the example of OneDrive. In OneDrive, first of all, it checks the sync to determine whether the sync is working or not. If not, it initiates a restart. If that does not work, then we proceed with a reinstall and then sync again. If it is repaired, then it is resolved. If not, then a ticket is logged.

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My main use case for Nexthink is using Windows Hello for Business, which helps our users receive the Windows Hello notification on their system so that they can set up their PIN.

A specific example of how I use Nexthink with Windows Hello for Business is through a campaign that runs on users' systems and lets them know they need to set up a PIN to log in easily during their daily login.

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The primary use case of Nexthink is for IT service management and ticket time reduction. We use it to get real-time data, as Nexthink provides data in real-time with a maximum delay of five minutes.

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I mainly use Nexthink for end-user device monitoring, which includes desktops, laptops, or any virtual devices, focusing predominantly on virtual desktops. The agent is deployed on these devices to monitor applications, and it is primarily used for AI operations.

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I have not developed a practical use case because my experience with Nexthink was limited to certification training. I worked with some features during my training, but it was planned education rather than practical application.

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Main use cases have been campaigns and remote executions, either scheduled or manual, and Nexthink Query Language.

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We use the solution for compliance and experience scoring.

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I use Nexthink to monitor application crashes of processes or how the device works in our environment. We monitor more than 1,00,000 devices in our company with Nexthink. Our company also creates campaigns and helps create campaigns for some end users of Nexthink. If sometimes a user runs low on space, in our company, we send an automated notification with the help of the tool asking them to delete some files from their device, along with the ability to send some scripts as well. In our company, we can use Nexthink to monitor the performance of applications and send some PowerShell scripts to check whether the services are running. You can perform an investigation if sometimes something is not working fine. Without taking remote access, you can capture all the logs from a particular application in the back-end to see how it behaves and what applications. Sometimes, you can see what is wrong or enhanced with the solution's taskbar before collecting all the data from this tool.

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It's useful in getting all the end-user device information in one console. In Nexthink, you receive everything in one single console.

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This solution is for end users. If the end user is using a laptop and they face any issues on a daily basis such as their browser not working or Outlook running out of memory, this solution helps with the upgrading of capabilities. It has AI capabilities that automatically detect problems before the end user becomes aware of them. 

This product is suitable for small, medium and large companies because the way it is designed.

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My main use case for Nexthink is access remote control. I use Nexthink for remote control in my day-to-day work by searching about the user ID, finding their desktop, and sending the request to remote their access.

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In any complex Enterprise environment, it is very challenging to manage endpoints or discover the root cause of many issues especially the cases of slowness of an app or web page or problems at the booting of a PC.

Not only discovering, but also, you can take actions automatically & remotely, it means discover the problem, solve it proactively without user's info.

In addition of very unique real time views of all devices in a helicopter view. 

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We use the product to analyze systems and devices through the console, identify issues affecting the environment, and provide proactive support to prevent these problems. It helps us investigate and analyze frequent VSODs, memory utilization, and CPU usage.

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We offer this solution as part of our service from Atos. It is part of our digital workplace offering and is bundled with other digital workplace solutions. Nexthink is primarily used to target customers who want to get the performance of their device's endpoint. It can be applications, laptops, desktops, and software assessments.

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Currently, we are using it very extensively. We use it for active use cases where we solve end-user problems. Without notifying them, many of them we are resolving, and we are using the tool for notifying some communication emails as per users.

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We mainly use Nexthink as a help desk tool for individuals, level one support, and responding to whoever complains from his PC. 

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The use cases are based on transformation projects. For example, if clients are trying to implement some new deployments in SCCM, they use this solution and we help them with the migration. We are currently helping with a Windows 10 migration. Clients use it for application and system crashes in order to maintain the compliance status for their business applications. 

On individual machines, we can see the performance and what is going wrong as well as what can be improved in order to enhance the performance of the machine. This is very useful when we get any queries from a VIP user or someone from our project's top management. So if they get into any trouble, then we are able to fix it as soon as possible. Because if an agent is unable to work for two hours or even for two days, that won't make much big of an impact. Whereas, if someone from higher management is unable to work on the system for about two hours, then they would lose a lot.

Initially, we were just looking at it in order to maintain compliances, and we were using it only for that. The guy managing this tool before me was more or less concentrated on device compliances. Later on, we started getting into the application and system crashes (when I started).

In our environment, we need to put a proxy server in place. Currently, devices are connected via the corporate network or the VPN. We don't have machines reporting from the open network. This is something that we are working on. Once that is in place, we will get all the machines reporting in our environment.

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We use this solution to carry out issue detection on user devices, before they are raised by the user, or become a bigger issue.

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We use this solution to reduce ticket volumes. We complete a proactive analysis of end user machines. Our users are able to raise a ticket to our service management team in the service desk. Once we pick up the same issues being reported, we complete a deep investigation and remediation process to avoid these type of tickets in future.

This solution supports 13,000 machines and we have seven to eight people supporting from offshore.

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We use this product to provide digital experience analytics for our customers. This solution also allows us to monitor any issues our customers are having with their services.

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We used this solution for workplace analytics and we deployed it to 400,000 company devices internationally. It enabled us to get analytical information from users; to ascertain whether there were any issues with their laptops, connecting internally or externally, or connecting to any virtual machine from a local device. I'm a senior system architect and we are customers of Nexthink. 

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Nexthink is a product for end-users to collect, monitor, report, and analyze information about their IT infrastructure. We recommended it to a customer who wanted to monitor all the end-user infrastructure. Nexthink was a good fit because it allowed them to monitor security and report on the infrastructure from all end-users at all of their branches. Many customers our customers have multiple branches.

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I use the solution for my day-to-day activities. I use it for analytical purposes. I'm part of technical support. In my organization, we are using this product as one of the remote action tools. It is one of the IT analytical tools, which will help us to handle productive problem management, in our IT Infra-related issues. That is the main purpose.

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We are using Nexthink for proactive monitoring of the performance of services on our endpoints. We are using the on-premise version but we will be moving to the cloud in the near future.

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We use Nexthink to give us information on events on end-user laptops. We turn that into several use cases, such as more intelligent hardware refresh purchasing, and we have established a proactive support model. 

But really, it's about understanding the digital experience by creating a digital experience score and using that score to create a happier and more productive employee base. We're still quite young in that respect, but we're in the process right now of creating a customer experience analytics team, whose job it will be to measure and enhance the digital experience score.

We deploy it on-premises. We have a number of virtual machines within our environment that host the Nexthink engines. The laptops have a collector, a small agent that's very lightweight, that sends information up to the engines.

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I primarily use Nexthink for security, compliance, dispatch management, and remote worker device management.

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We have Nexthink for end-user devices. Nexthink is a client that monitors end-user devices for what's happening with them.

We are using its latest version. This is a subscription-based solution, and we upgrade it all the time.

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• Security and compliancy management 
• Global CA 5000 workstations in 30 countries with multiple IT organizations.

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