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Nexthink Primary Use Case

Anand Boudh - PeerSpot reviewer
Senior Specialist – EUC Tools at HCL Technologies

The use cases are based on transformation projects. For example, if clients are trying to implement some new deployments in SCCM, they use this solution and we help them with the migration. We are currently helping with a Windows 10 migration. Clients use it for application and system crashes in order to maintain the compliance status for their business applications. 

On individual machines, we can see the performance and what is going wrong as well as what can be improved in order to enhance the performance of the machine. This is very useful when we get any queries from a VIP user or someone from our project's top management. So if they get into any trouble, then we are able to fix it as soon as possible. Because if an agent is unable to work for two hours or even for two days, that won't make much big of an impact. Whereas, if someone from higher management is unable to work on the system for about two hours, then they would lose a lot.

Initially, we were just looking at it in order to maintain compliances, and we were using it only for that. The guy managing this tool before me was more or less concentrated on device compliances. Later on, we started getting into the application and system crashes (when I started).

In our environment, we need to put a proxy server in place. Currently, devices are connected via the corporate network or the VPN. We don't have machines reporting from the open network. This is something that we are working on. Once that is in place, we will get all the machines reporting in our environment.

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LH
Second Level Support Team Leader at a consultancy with 10,001+ employees

We use Nexthink to give us information on events on end-user laptops. We turn that into several use cases, such as more intelligent hardware refresh purchasing, and we have established a proactive support model. 

But really, it's about understanding the digital experience by creating a digital experience score and using that score to create a happier and more productive employee base. We're still quite young in that respect, but we're in the process right now of creating a customer experience analytics team, whose job it will be to measure and enhance the digital experience score.

We deploy it on-premises. We have a number of virtual machines within our environment that host the Nexthink engines. The laptops have a collector, a small agent that's very lightweight, that sends information up to the engines.

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RR
Tech Specialist at a tech services company with 10,001+ employees

I use the solution for my day-to-day activities. I use it for analytical purposes. I'm part of technical support. In my organization, we are using this product as one of the remote action tools. It is one of the IT analytical tools, which will help us to handle productive problem management, in our IT Infra-related issues. That is the main purpose.

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Buyer's Guide
Nexthink
September 2022
Learn what your peers think about Nexthink. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
635,162 professionals have used our research since 2012.
Nawar Al Mallouhi - PeerSpot reviewer
Senior Infrastructure Administrator at Burgan Bank

We mainly use Nexthink as a help desk tool for individuals, level one support, and responding to whoever complains from his PC. 

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VK
Consultant at a tech services company with 10,001+ employees


We are using Nexthink for proactive monitoring of the performance of services on our endpoints. We are using the on-premise version but we will be moving to the cloud in the near future.

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KarthikS2 - PeerSpot reviewer
Sr Systems Integration Spc at a manufacturing company with 10,001+ employees

Currently, we are using it very extensively. We use it for active use cases where we solve end-user problems. Without notifying them, many of them we are resolving, and we are using the tool for notifying some communication emails as per users.

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SanjitAchary - PeerSpot reviewer
Program Manager at RCL

This solution is for end users. If the end user is using a laptop and they face any issues on a daily basis such as their browser not working or Outlook running out of memory, this solution helps with the upgrading of capabilities. It has AI capabilities that automatically detect problems before the end user becomes aware of them. 

This product is suitable for small, medium and large companies because the way it is designed.

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Gehad Said - PeerSpot reviewer
Senior Presales Engineer at SELECT

Nexthink is a product for end-users to collect, monitor, report, and analyze information about their IT infrastructure. We recommended it to a customer who wanted to monitor all the end-user infrastructure. Nexthink was a good fit because it allowed them to monitor security and report on the infrastructure from all end-users at all of their branches. Many customers our customers have multiple branches.

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VS
Information Technology Infrastructure Architect at a tech services company with 10,001+ employees

We use this product to provide digital experience analytics for our customers. This solution also allows us to monitor any issues our customers are having with their services.

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Sergio Silva Miguel - PeerSpot reviewer
Digital Solutions Consultant at SilverStorm

We use this solution to carry out issue detection on user devices, before they are raised by the user, or become a bigger issue.

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Amarpreet-Singh - PeerSpot reviewer
Global Service Architect at Atos

We offer this solution as part of our service from Atos. It is part of our digital workplace offering and is bundled with other digital workplace solutions. Nexthink is primarily used to target customers who want to get the performance of their device's endpoint. It can be applications, laptops, desktops, and software assessments.

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Lakshmana Kumar Si - PeerSpot reviewer
Senior Consultant at a tech services company with 10,001+ employees

We use this solution to reduce ticket volumes. We complete a proactive analysis of end user machines. Our users are able to raise a ticket to our service management team in the service desk. Once we pick up the same issues being reported, we complete a deep investigation and remediation process to avoid these type of tickets in future.

This solution supports 13,000 machines and we have seven to eight people supporting from offshore.

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Nikolay Shved - PeerSpot reviewer
Head of Global IT Delivery at a transportation company with 1,001-5,000 employees

It's useful in getting all the end-user device information in one console. In Nexthink, you receive everything in one single console.

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TZ
VP - Head of IT Transformation Projects at a financial services firm with 5,001-10,000 employees

We have Nexthink for end-user devices. Nexthink is a client that monitors end-user devices for what's happening with them.

We are using its latest version. This is a subscription-based solution, and we upgrade it all the time.

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VK
Senior System Architect at a tech services company with 10,001+ employees

We used this solution for workplace analytics and we deployed it to 400,000 company devices internationally. It enabled us to get analytical information from users; to ascertain whether there were any issues with their laptops, connecting internally or externally, or connecting to any virtual machine from a local device. I'm a senior system architect and we are customers of Nexthink. 

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Youssef Saad - PeerSpot reviewer
Senior End User Computing Engineer at Teal Technology Services (IBM & OCP JV)

I primarily use Nexthink for security, compliance, dispatch management, and remote worker device management.

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Buyer's Guide
Nexthink
September 2022
Learn what your peers think about Nexthink. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
635,162 professionals have used our research since 2012.