NetSuite ERP Reviews

The NetSuite which we are using is mostly for our financial processes, mostly OTC or maintenance, the creation of reports, getting dashboards, tracking the payments or cancellations, et cetera. All this is something for which we are using this solution. At the same time, we are using the SuiteAnalytics feature where we can create our custom reports as well for NetSuite.

First of all, it's really easy to use. It has great functionality and is perfect mostly for a company where they're in the initial stage or even the middle stage of its own development. If they want to quickly start with an ERP system that is ready to use, it's really helpful. 

It's good value for money as well. We can install the bundles based on our needs. 

At the same time, the team has a good support system, in case we run into any issues and they do provide a lot of configurations and customization options. If something is not working out, we can customize that as well. 

One more very good point which I have seen while using NetSuite is, that they provide all the leading processes already in-built, whether it's the OTC or P2P, or test to order. All those configurations are already ready to use. We just have to put our data and we can start running those. Unlike others, you don't have to customize.

If they could provide more integration options to connect with different products, that would be ideal. Although they provide a lot of functionality within NetSuite, if something is very complex in nature, for example, if you are a manufacturing company, if you're using it for manufacturing, there may be an MRP where we have to do position planning, those advanced features are not available in NetSuite.

From a user spec perspective, there is definitely a lot of scope for UI and UX enhancement. I would expect some screens to be more user-friendly and from the configuration side, so everything in the NetSuite world works on the bundle. If they can provide any mechanism where we can quickly group the bundles based on the need or the process, then that will be helpful. The current process is very time-consuming. We have to do it one by one. 

We've used the solution for the last three years. 

The solution is stable. There are no latency issues. It's highly available. I've never seen a system going down.

Its scalability is good. 

This whole platform is designed in such a way that they do have a user-based billing model, however, system by system is robust. If somebody, some company, is using that at their initial stage and they're growing, so it will not provide any technical issues as such, in terms of systems slowness or things like that. However, if a company's business is getting complex, if there are a lot of new workflows being added, then NetSuite might not be the right choice for them. Scalability-wise, we can scale. In terms of the volume of users, there is no system impact in NetSuite.

We have our clients which are using it. From our company side, as a part of our team, there are four to five people who are using it. I'd rate the solution four out of five in terms of scalability.

They have pretty good support.

We chose this solution as it's SaaS-based, so there was no headache on the infrastructure, support, or maintenance side. That is been taken care of by the Oracle vendor itself. Secondly, it's very robust and fully customizable. We can customize it as per our needs. That was the one consideration. There is already a process set up for multiple currencies, and locations. They provide leading practices - all the standard practices with respect to the business, whether it's a B2B, or order to cash, everything is available. It's not taking up a lot of time for the initial setup. There are no extensive configurations or implementation work involved.

It's a SaaS product, so we don't have to deploy it to any product here. It's something that is managed by the company itself.

It took some time to spin up, however, it was, I would say, easy to medium complexity. Out of five, it was like a 3.5 in terms of ease of setup.

The solution offers very good value for money.

While I was a part of the discussion, I cannot recall how much the solution costs. 

We are a partner for NetSuite. We have our own NetSuite license also.

It's a SaaS solution. It's auto-upgrading. There's no specific version number that I can recollect.

If a business or company is not fully grown, then it definitely can start with NetSuite. It's really very user-friendly. It provides all the basic functionality. If some company who already have a very large presence, in terms of employees or in terms of their products, and they are fully matured, they have a lot of different complex processes in their business, then NetSuite might not be the right choice for that stage of the business.

I would rate the solution eight out of ten as definitely there is a scope for improvement.  However, from what we observed so far, it's helping us with all the requirements as per our company size. 

I have multiple pharmaceutical distributions. I'm currently doing two projects with companies that are what are called stevedoring companies. They're companies that load and unload these massive vessel ships that come into the ports all over the world. Containers and cruisers and things of that nature. I've also done a large 3PL shipping company. I've done a couple of manufacturing companies. I've done a couple of manufacturer distributor companies. It's a very versatile system. It can be used for a variety of businesses.

It's less about functionality today. Although the functionality is there, most systems are pretty competitive on things like financials. At that level, what makes a solution competitive is the architecture, and NetSuite has the most advanced system architecture in the market today. It was built for the cloud. It's a true cloud application. It's truly, purely web-based. 

There's no infrastructure required. It's fast licensed, it's multi-tenant for releases. 

I would say that the solution is highly configurable. 

The solution's data structure is very referential. You can easily customize new data in the system. It's a system that's built for enormous flexibility and customization.

The system itself, the reporting dashboards, integration, API, workflows, all that stuff's strong in NetSuite. The functionality is strong.

They've got people working deeply on it. They spend incredible amounts of money on R&D and their releases are very robust and they just keep moving forward with more.

There's always room for improvement in every system.  It's going to have some functional verticals that just aren't as competitive in the app, due to the fact that there are older systems that have been built for 20 years that are deep. For example, in manufacturing, there's something called process manufacturing, versus discrete manufacturing. There's a couple of systems that'll beat NetSuite on process manufacturing.

In terms of the main improvement to NetSuite is the talent itself. It's grown so fast and there are about 25,000 companies running on it, and it's a relatively newer system compared to other competitors. It's growing so fast that the talent base in the partner organization (there's about 200 of them), is pretty thin. 

There's a lot of bodies. There's a lot of kids there. I call them the kids because they're people in their twenties, maybe in their thirties. If you're under 40, you are still a kid to me. What it boils down to is that I've been doing assessments for 40 years. I have five grown sons between the age of 30 and 44. Not a single one of them, if they worked around the clock for the rest of their lives, could catch up with me on experience, because in today's market people get pigeonholed and specialized. They don't get a broad experience. People aren't building systems anymore, so you don't have that depth. What it boils down to is most of these people working in these ERP projects, in all the systems, are truly not systems people.

They're actually people that just know how to push buttons and settings and workflows and reports, and spit things out. They know how to configure a system, however, they don't really know much about how it would actually do what it does, or how it's built. Therefore, the weakness in that is that when you get into business models that require some real custom configuration, they don't really know how to do that. 

In today's market, young people aren't learning how to really learn a business. What's happening is a lot of systems focused work without first understanding the business that they're actually serving. That's prevalent in the NetSuite world and these newer systems, due to the fact that they've basically been staffed with and around young people who really don't have a lot of business experience. They may know a lot about that application, that system, but then not really know very much about the business. Business experience is an issue in this market today.

We've worked on multiple systems, however, I've probably been engaging with NetSuite to some extent for the last seven years.

The solution is highly reliable. I've got a client who's been running for four and a half years flawlessly, with no outages, no errors, no failings. Of course, part of that is the architecture and the system. Part of it is we did a world-class job of implementing it. However, the bottom line is you can really mess up a system if you don't know what you're doing. That said, NetSuite itself is a highly reliable system.

Scalability is pretty good. It's targeted. Oracle has its Oracle cloud product and some other junk products in between, but the two flagship products are Oracle Cloud (for tier one companies, over a billion dollars in revenue)m and then NetSuite, which is targeted for the half a billion-dollar or maybe up to billion-dollar revenue. We have four companies with over a billion dollars in revenue on NetSuite.

Up to that point, it's really very scalable. Even after that point, it's really not a matter of the system not being scalable. It's more the server and the data centers that they've sort of configured for that. You've got 25,000 companies, and 90 plus percent of them are probably in the hundred to $500 million range of revenue. Revenue is not always a good indicator, because some companies, like the company I'm in right now, is a half a billion-dollar revenue company. However, they function more like a hundred million dollar company because the invoicing they do is very large and very complex invoicing, but large-dollar transactions.

So they'll do a $25-$50,000 invoice as well. That rolls up to half a billion pretty fast. That said, the volumes aren't really there. They don't have any more volume than a retail business, or a distribution business might have with a tenth their size. You can't use revenues and bills as a total indicator every time. 

I would say NetSuite would struggle to scale beyond a billion dollars if it were a retail business. That's just in terms of how it's built. It's built for the mid-market, and some limitations are there that you wouldn't hit then until you get to a billion. It's still a great system and there is a provision for buying up to more tiered levels of processing capacity. That way, very large companies can run on NetSuite.

Technical support is very weak. That's because, once again, they've hired a bunch of kids. They've got kids behind the scenes doing the work and they don't necessarily retain much deep talent on the inside at NetSuite. 

They mostly have a great software development group, however, their support group tends to be very young people who basically don't know much. They know the system, again, however they don't necessarily know how to interact with the business. 

The best way to get systems support is really from the network of qualified partners. That's where the talent goes and that's where the money is. That's where people can make the most money. Whenever any of these people get any talent, they tend to jump ship from NetSuite and go out to work for one of the partner companies.

Everything's complex today. It's all complex. Any system is complex. However, NetSuite's setup, what makes it easier, is there's not a lot of complexity in the actual customization. That's easier. Any system, even Microsoft's Dynamics, is going to take 30% or 40% more labor to do the same things. 

NetSuite's highly configurable and it's also very structured for settings, presetting, roles, permissions, personalization, etc. If the partner that's selected is skilled, if they know the system, then the configuration works actually in a pretty straightforward manner. 

There may be a lot of variabilities or a lot of complexity, mainly because clients are complex. Nobody does things the same way. If they did, they'd run out of business pretty quick due to the fact that you always have to have something that differentiates you from your competitor. All those differentiations have to be thought of and incorporated into the implementation.

Licensing costs are all over the place. It really depends a lot on the business model. How many seats, what modules they're getting, and what kind of discount you can negotiate all will adjust the cost structure in different ways. 

The discounting can range, depending on what's compelling to that model. For example, I bought these two stevedoring companies and they're old companies, they're longshoremen. They've been doing longshoremen work since clipper ships. The systems tend to be old. Nobody had ever really put a stevedoring company on NetSuite before. When I went to NetSuite to negotiate for them, I was able to get okay pricing. There's a pretty broad opportunity if we get one or two of these done. NetSuite was willing to get me a very deep discount in that case. It depends on the deal. The numbers are all over the place.

We're not a reseller, we're a selection company. We represent the client.

The inherent weakness where you might be disappointed is not functional, because functionality can be built out. It's like buying new furniture in a house. The house is a big cost, the furniture you just need more of. More functionality can be built out readily if the architecture is good. NetSuite's architecture is so phenomenal that you can almost not even imagine. I have one subsystem that my client has, but it's an old premise-based proprietary application that no one else has. It's unique to their business, but it's about ready to fall over. I looked at it and we're going to build it into NetSuite, because NetSuite is capable of absorbing more functionality. So, it's really about architecture. And architecture and NetSuite, I couldn't even imagine what it's going to ask for there. It's really very good.

Ironically, NetSuite's kind of killing our business, because if you're doing mid market, it's going to be NetSuite or Microsoft dynamics. Everything else is not really worth the attention. Where we do selection work we don't get shared revenue. We don't get kickbacks or anything from anything we do. Our work is to help companies pick the right solution, pick the right partner, and get the implementation done. Our work has shifted much more to helping oversee the projects. We do a business assessment work, we do system selection work, we do solution, basically formulating the solution for the client. Then we negotiate for the right licensing, the right contracts, service agreements and we oversee it.

We're like a general contractor for a commercial building. What's happening is that the clients no longer have people like us inside. Basically, systems have become commoditized over the last 20 years to the point where if they've got insight IT people they're really server people. Servers, networks, virus, security, phone systems. These people don't know anything about applications. 

In NetSuite's environment, there's no versioning. It's actually a release strategy. It is in the cloud, so it's multi-tenant and the releases come in and go. Obviously, they have some release numbers on each of them, however, the client really doesn't have to worry about that.

I'd rate the solution ten out of ten.

We use the product for inventory and financial management. 

I am impressed with the product's ease of use. It also helps us reduce the techstack. 

The product should improve its warehouse management solution. 

I am using NetSuite products for three years. 

The tool is stable and we have had no issues with its stability. 

We work in a cost-controlled environment and hence use authorized NetSuite support from India. The team provided us excellent support but since they were based in India, there was a delay in time between our environment and theirs. However, the support was economical. 

The product's deployment is simple since it is a well-documented solution. 

I would rate the product an eight out of ten. The tool is comprehensive. It is better to use the integrated platform of NetSuite and avail of its benefits. 

We use it for the projects we do in the telecom industry.

I didn't see the NetSuite ERP having the profit center or fund management features we have in SAP, and that's where we are struggling. What we need is a fund management feature, which we didn't find in the current version.

We're mainly looking for the fund management feature in the next version.

I have been using this solution for one and a half years.

It is a stable solution. I would rate the stability of NetSuite ERP a six out of ten. I haven't experienced any glitches or bugs with NetSuite so far. However, there are some features, like local taxation, that are not properly available in NetSuite. To access those features, we have to purchase a bundle.

The scalability of NetSuite ERP is quite good when incorporating APIs and plugins. In that regard, I would rate it highly. However, when it comes to high volumes of transactions, I am not sure if it is still scalable.

I would rate the scalability of NetSuite a seven out of ten. There are around 20-30 users in our organization.

It was expensive. I would rate the pricing a five out of ten.

We are currently using NetSuite ERP, but it doesn't satisfy all our needs. We are hoping SAP will be a better fit for us.

Overall, I would rate the solution a six out of ten because many features are not there yet.

This is specialized software, an ERP, for the financial and management functions of an enterprise.

It's very capable in its area. 

The product is very flexible and can adjust to the customer's needs.

They keep improving the product. Every year, they release a new version.

The solution works well for larger organizations.  

There is always a way to improve the tools used for customizing it to the special needs of the customers. They could make it even better.

The pricing is high. For small companies, it is not very competitive.

I've been using the solution for five years. 

We are able to implement the solution for clients as needed. 

The price is quite high if you are a smaller organization. 

We are implementors. Oracle is a provider, and our company offers the service for implementation and customization.

Overall, I would rate the solution eight out of ten. I've been mostly very happy with its capabilities. 

NetSuite ERP is used for a lot of things. It has modules for accounting, distribution, and services. It's a full-fledged ERP solution.

The most valuable aspect of NetSuite ERP is the multi-subsidiary portion, it is the strongest across all the other ERPs. If you want to do consolidations, it works a lot better than other tools.

NetSuite ERP's UI could be improved. There are some features that are very complex that do not have to be. There are some aspects of the solution that could be simplified and this can include the documentation. Since it's a very complex tool, you expect to have great detailed documentation to help you implement it.

I have used NetSuite ERP within the past 12 months.

NetSuite ERP is highly scalable for companies that have six, seven, eight, different subsidiaries across different countries. NetSuite is well suited for that use case.

NetSuite ERP is straightforward to implement, however, it can become really complex. You could decide to use it out of the box, but if you really want to make it complex, you have the ability to. Sometimes you need to think about not going overboard with everything.

NetSuite ERP has a cost per module you want to use, and then you have the license per user.

If you compare the four best ERPs, they're all on the same level. They are all doing the same thing, in terms of features.

I would advise others to make sure they understand the cost structure and that it fits their budget.

I rate NetSuite ERP a nine out of ten.

I have found there to be many features, such as manufacturing, accounting, financials, inventory, and purchasing.

The solution is not user-friendly and it is complex to use.

I have been using NetSuite ERP for approximately two years.

In the two years, we have been using the solution it has failed twice and we have experienced many bugs and glitches.

The technical support is okay but they are not quick to respond.

I have previously used Microsoft Dynamics. it has some better features than NetSuite ERP.

The company that did the implementation did not do a good job.

The price of the solution is quite high.

I rate NetSuite ERP a four out of ten.

We use NetSuite ERP as a production and application support solution.

NetSuite ERP is good for a trading company that involves buying and selling.

The solution is not good in a production company.

I have been using NetSuite ERP for approximately one year.

The solution could be more stable.

We have approximately 70 people using this solution in my organization.

I was satisfied with the support.

The installation is easy.

We have a team of five which includes technicians and a manager that do the implementation and maintenance of the solution.

There is an annual license required to use this solution.

I would recommend this solution for a trading company.

I rate NetSuite ERP a six out of ten.