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Joe Whipple - PeerSpot reviewer
Senior Cloud Engineer at a tech services company with 51-200 employees
MSP
Top 10
Jul 10, 2024
Allows for modifications, easy deployment, and low maintenance
Pros and Cons
  • "The most valuable features of pfSense are the high availability that easily allows failover to a backup unit and the Snort integration with pfSense and WireGuard."
  • "Netgate pfSense can improve by adding a different OS layer other than FreeBSD."

What is our primary use case?

I use pfSense for my home network firewall. I also manage two Cloud platforms that use it. 

How has it helped my organization?

Netgate pfSense is flexible allowing for modifications to meet our needs.

With my strong security background and experience managing pfSense, adding and configuring new features is a breeze. While some might encounter challenges, my expertise allows me to navigate them with ease.

pfSense impressed me with its ease of deployment and low maintenance. It excels in protection and firewall functionality and offers a wide range of add-ins to further customize my network. After considering alternatives like OPNsense and Untangle, pfSense emerged as the perfect fit for my needs.

The single pane of glass provided by pfSense makes it easier to determine issues related to attacks and what is being blocked. I can see live logging of the firewalls and what rules apply to what.

pfSense does a good job helping prevent data loss using Snort which identifies and blocks suspicious traffic before it enters our network.

pfSense Plus offers a visibility feature that helps me optimize network performance. The dashboard displays clear traffic graphs and device load information, and I can customize it to show exactly what I need.

The total cost of ownership is extremely reasonable. pfSense is a good option, especially for people conscious of recurring expenses.

What is most valuable?

The most valuable features of pfSense are the high availability that easily allows failover to a backup unit and the Snort integration with pfSense and WireGuard.

What needs improvement?

Netgate pfSense can improve by adding a different OS layer other than FreeBSD.

Buyer's Guide
Netgate pfSense
December 2025
Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,371 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Netgate pfSense for ten years. 

What do I think about the stability of the solution?

Netgate pfSense has been stable.

What do I think about the scalability of the solution?

pfSense's scalability is highly dependent on the hardware you choose, but despite this, it offers a strong ability to handle increased network demands overall.

Which solution did I use previously and why did I switch?

In addition to pfSense, I have used OPNsense, WatchGuard, and Cisco. The WatchGuard rules were more straightforward than pfSense. New pfSense users might find deciding between floating and interface rules for specific scenarios confusing.

How was the initial setup?

The installation is easy for those who are comfortable with command-line interfaces. It is quick and straightforward but they have to be careful when assigning the internal or external net because that can be challenging for some.

One person is enough to deploy.   

What's my experience with pricing, setup cost, and licensing?

Netgate pfSense is competitively priced. The 4100 box is a good box for the price.

What other advice do I have?

I would rate Netgate pfSense nine out of ten.

Before deploying pfSense in your lab, I recommend checking the pfSense forums to learn about any potential issues or considerations other users have encountered.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Director of IT at a manufacturing company with 1-10 employees
Real User
Top 20
Jul 8, 2024
It's simple to set up a site-to-site VPN, and the solution is flexible enough to do just about anything
Pros and Cons
  • "I like how easy it is to access VPNs and stuff like that. It's so simple to set up a site-to-site VPN."
  • "They could always make pfSense slightly more user-friendly and modernize the interface a little."

What is our primary use case?

We have a tiny business that uses pfSense to create a secure VPN between our two locations. 

How has it helped my organization?

It's a reliable platform. We also value pfSense's security features because we have to comply with PCI for credit card payments. We need to be confident that we'll have the security. PfSense offers that.

We realized the benefits of pfSense almost immediately. I read about a company using it and thought it would be the most secure thing. It's a bit daunting at first because you have to configure it. However, they create ISP versions, so you can leave those alone and not configure them. This does the whole thing in one box, whereas, with the ISP thing, you have to think about how many different appliances you'll need to make it work.

What is most valuable?

I like how easy it is to access VPNs and stuff like that. It's so simple to set up a site-to-site VPN. The solution is flexible enough to do just about anything.  It's super easy to configure the features as long as you have the details you need, or you can build out stuff if it lacks what you're after because it has a plugin architecture.

It depends on how you run it, but pfSense can help you prevent data loss. Still, it's more about preventing people from getting in and having the confidence that you won't be compromised. And if you need those extra features, you can always add them and all those things that can monitor what's happening in your website or organization.

The web interface allows you to see bandwidth, how things connect, and much more. PfSense Plus prevents downtime. It has a feature that records everything you do so that if a unit fails, you can swap it out and enter your details, and then it loads your configuration on a new device. PeerSpot Plus provides visibility that enables data-driven decisions. You can set it up to do that if you want it. 

What needs improvement?

They could always make pfSense slightly more user-friendly and modernize the interface a little. 

For how long have I used the solution?

I have used pfSense since 2015, so it's been around nine years.

What do I think about the stability of the solution?

I've never seen pfSense crash.

What do I think about the scalability of the solution?

It's at the scale that I need it, but you can certainly scale it up to the enterprise level if you want to have a better product. It depends on the hardware. 

How are customer service and support?

I rate Netgate support 10 out of 10. I only contacted them once. It was very quick and efficient. I had a sensible solution within five minutes. I couldn't imagine having better support.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I used some Netgear hardware, but I don't remember the model because it was eight years ago. When I switched to pfSense, I stuck with it because it works reliably. 

How was the initial setup?

Deploying pfSense was pretty easy. I'm an IT guy, so I did it myself. After deployment, you need to do some routine maintenance, like upgrading occasionally and checking your file logs. Apart from that, it does everything for you.

What's my experience with pricing, setup cost, and licensing?

They have a free community version and a paid version. The free version works if you are a home user who needs a fixed cost, but that's not my use case. 

What other advice do I have?

I rate Netgate pfSense 10 out of 10. I can't think of a way to make it better. Before deploying pfSense, prepare your area and your network. Understand your entire network and what you want to do before you start doing anything then follow the documentation. 

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Netgate pfSense
December 2025
Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,371 professionals have used our research since 2012.
reviewer2542734 - PeerSpot reviewer
Technical Project Manager at a computer software company with 201-500 employees
Real User
Top 20
Sep 16, 2024
Shows historical data and bandwidth utilization, allowing us to make informed decisions about our internet connection but it could have better scalability
Pros and Cons
  • "The most valuable aspects of pfSense are the stability, hardware compatibility, and low cost."
  • "I want pfSense to add some next-generation firewall features."

What is our primary use case?

We use pfSense as our main router.

We implemented pfSense to address the instability and limited customization options we experienced with our previous router.

How has it helped my organization?

pfSense is highly flexible, allowing for creating IPsec tunnels and various other configurations.

Adding features to pfSense is easy.

Since implementing pfSense, our overall stability has improved significantly over the last ten years as we transitioned from Prosumer equipment to a more robust tool. This success has allowed me to implement more pfSense routers in other locations. We saw the benefits of pfSense in less than a couple of weeks. Having that added stability is great.

pfSense Plus provides us with the visibility to make data-driven decisions. We can see historical data and bandwidth utilization, allowing us to make informed decisions about our internet connection based on that information.

What is most valuable?

The most valuable aspects of pfSense are the stability, hardware compatibility, and low cost.

What needs improvement?

I want pfSense to add some next-generation firewall features.

The scalability has room for improvement.

For how long have I used the solution?

I have been using Netgate pfSense for ten years. 

What do I think about the stability of the solution?

I rate the stability of pfSense ten out of ten.

What do I think about the scalability of the solution?

Due to the absence of a single pane of glass management feature, scaling out pfSense becomes quite challenging. I'd rate its scalability a three out of ten, as the process is far from straightforward at present.

How are customer service and support?

The few times we've had to engage support, they have been professional and incredibly knowledgeable. If we encounter someone who doesn't have the answer immediately, they can find it very quickly. In the past, they have even joined meetings with us and a client to work on a problem, providing a lot of insight and assistance throughout the process.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used Prosumer routers, but their capabilities were insufficient for our needs.

How was the initial setup?

Initially, it was a bit complex when I started using the system over ten years ago. pfSense required a deeper understanding than the Prosumer devices I had used before. I had to grasp the ramifications of every action. However, once I overcame that learning curve, it became knowledge I possessed.

It took us about two weeks to implement and learn how to use pfSense. I've noticed that with pfSense, I'm always learning something new. Just because we've used something for a long time doesn't mean we know all of its functionality. For example, I needed to establish an IPsec tunnel for the first time last year. I called in support, and we successfully established the tunnel to another location. There's always something new to learn, whether pfSense adds new features or we encounter a need for functionality we haven't used before.

What's my experience with pricing, setup cost, and licensing?

pfSense Plus is cost-effective for what we're getting. I've been using Netgate hardware for a long time, and including the pfSense Plus license with the hardware offers significant value. Additionally, using pfSense software for free is of great value.

The total cost of ownership is very low. We've used pfSense historically in a simple configuration, and I've been able to train peers on how to use the Netgate hardware and pfSense Plus effectively.

What other advice do I have?

I rate Netgate pfSense seven out of ten only because of the lack of ability to manage all our switching and WAP from one location.

We have three locations, and two to 25 users use a combination of wired and wireless devices and a typical broadband connection.

pfSense requires maintenance when new versions or patches are released. This does not happen often, but it does happen.

I recommend pfSense to others. Once you overcome the learning curve, it becomes almost second nature to use. The cost is also a major factor. Every year or so, I explore alternatives to Netgate hardware, but almost everything I find is subscription-based, like Cisco Meraki or other brands. I'd struggle to justify renewing a router license every 18 months or risk it stopping working. So, using a platform like pfSense without an annual fee is a huge benefit for our budget.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Works at a comms service provider with 1-10 employees
Real User
Top 20
Aug 4, 2024
Feature-rich and has a well-supported web interface
Pros and Cons
  • "The solution's web interface is very feature-rich and well-supported."
  • "It would be nice for the code optimization to run on even slower processes."

What is our primary use case?

I use the solution in my home. It's my firewall, DNS server, DHCP server, intrusion detection server, and reverse proxy server.

What is most valuable?

The solution's web interface is very feature-rich and well-supported. There's a large community of users out there you can get to. There are many things that I'm not using at the time. It's got great support for VPNs. One of the ways that I'm using it is for VPN support as well. Netgate pfSense is a great product.

Netgate pfSense is an extremely flexible solution.

You'll see the benefits of Netgate pfSense immediately after you deploy it. The more features you use, the more benefits you get from it. I'm using the tool for VLAN support. That was something I implemented first, and it completely changed the way I was using my network. That was a real game-changer because it provided greatly enhanced security for my network and reduced the complexity of my network.

The firewall, the intrusion detection service, the VPN support, and VLAN support keep me from getting hacked and possibly having problems with ransomware and potential data loss.

pfSense Plus provides features that help us minimize downtime. You can create copies of different environments that you set up. If you want to try a setting but want to be protected from loss and downtime, you can create a copy of your current working environment.

You should try adding the new change to your pfSense configuration. If that doesn't work, you can easily go back to the working configuration with just a simple change from within the web interface. It also does automatic backups of its configuration.

The visibility of pfSense Plus helps us optimize performance. You can overcome latency issues through traffic shaping. I previously had buffer bloat issues, which I don't have currently.

If you have a slower connection, you can use traffic shaping limiters and priority queues to ensure that your VoIP traffic, internet TV traffic, or streaming traffic has enough guaranteed bandwidth. In my case, my broadband connection is wide enough, and I do not have to really use those features.

The cost of ownership of Netgate pfSense with the hardware cost was about $ 350.

What needs improvement?

It would be nice for the code optimization to run on even slower processes. It's optimized quite a bit, but there's always room for improvement.

For how long have I used the solution?

I have been using Netgate pfSense for two years.

What do I think about the stability of the solution?

We haven’t faced any issues with the solution’s stability.

How was the initial setup?

From my point of view, the solution's initial setup is pretty easy. Many YouTube videos are out there to help you get it up and running. There's a lot to try, a lot of things to do, and a lot of technology to play with, but I'm afraid I'm a bit of a tinkerer. To do what I initially wanted, I probably spent a day.

What's my experience with pricing, setup cost, and licensing?

I would like to see the solution's price reduced.

What other advice do I have?

There is some complexity to adding features to pfSense and configuring them. I would not say it's extremely complex, but it's got a high degree of complexity.

The website is all you need to configure Netgate pfSense. If you choose to, you can use its SSH terminal interface, but that's not something that most users would do. I would think they would stick with its fully developed, mature web interface.

The solution by itself does not need any maintenance. However, if you use the incursion detection plugins, you need to make sure that those are tuned properly. That involves periodic checks and possible adjustments. New users should be prepared to learn, read the manual, and utilize YouTube resources. It'll be worth it.

Overall, I rate the solution ten out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer2509758 - PeerSpot reviewer
Manager, Information Technology Systems at a construction company with 51-200 employees
Real User
Top 20
Jul 14, 2024
Open-source, easy to configure, and offers helpful support services
Pros and Cons
  • "The open-source nature of pfSense, paired with the amount of support we receive, has been great."
  • "I'd like to see it become more of a next-gen firewall or deep packet inspection, however, I'm very happy with the way it is as of now."

What is our primary use case?

We primarily use the solution for firewalling, site-to-site VPNs, and VPN management.

How has it helped my organization?

We largely needed a good firewall solution. We wanted to find a suitable firewall for our company size and what we're doing with it.

It's open-source and everything is available to me without having to pay subscription fees. 

What is most valuable?

The support with NetGate probably is the most value I've seen from it. They've been really, really helpful. The open-source nature of pfSense, paired with the amount of support we receive, has been great.

The flexibility is great. It does everything I need it to do. The amount of open apps for it is extensive. I was able to help track some networking issues using the pfSense to scan the network.

It's significantly easier than expected to configure the solution and simple to handle add-ons.

pfSense can help prevent data loss. In our environment, things are fairly strict. However, it makes it easy to manage and configure the firewall and handle inter-VLAN routing and firewalls between them.

We do have access to a single pane of glass management. It's easy to review traffic, usage between VLANs, threat monitoring, and user connectivity. I'd have to monitor items separately without this single pane which would make monitoring difficult. 

We do use pfSense Plus. It provides us with the features we need to minimize downtime. The updates and everything that comes with it have been great.

The visibility provided allows us to make data-driven decisions. The modules I have access to for network monitoring and management have been very helpful.

We've been able to optimize performance. With NetGate support, I've been able to utilize traffic shaping and performance optimizers. 

What needs improvement?

I'd like to see it become more of a next-gen firewall or deep packet inspection, however, I'm very happy with the way it is as of now. 

For how long have I used the solution?

I've used the solution personally for about two years. My company has been using it for about eight years now.

What do I think about the stability of the solution?

The stability is very good. 

What do I think about the scalability of the solution?

We have two locations. I have yet to uncover any scalability limitations. 

How are customer service and support?

Support is quick to respond. For the amount we pay a year, the support has paid for itself. I'm very happy with the level of support we get. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I do have experience with Meraki and NetGate devices. I've used FortiGate devices in the past. The expense and support were not near the quality of pfSense.

How was the initial setup?

The initial setup was easy to set up and straightforward to configure. It did take a moment to learn where each tool set was. However, after that, it's really good. I handled the deployment myself. I was able to implement it within 16 hours. 

There isn't really any maintenance; it is pretty much set and forget. I do updates every three months or so and that's it. 

What about the implementation team?

90% of the setup was handled in-house; I referred to NetGate support for a few items along the way. 

What's my experience with pricing, setup cost, and licensing?

We do pay about $600 a year for NetGate support. pfSense is free, however, NetGate, that made the appliance, charges for a support package. I'm very happy with the quality of service that I get for the price. 

We would have paid another $7,000/year for subscription fees if we went anywhere else.

What other advice do I have?

I'd recommend the solution to others. I'd rate it ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Michael De Leo - PeerSpot reviewer
Director Solutions Architecture and Business Development at a tech company with 10,001+ employees
Reseller
Top 10
Aug 25, 2024
It helps us optimize performance, is easy to use, and is stable
Pros and Cons
  • "The most valuable features are the alerting and local monitoring."
  • "It would be very useful if we could place pfSense appliances in customer environments and remotely manage them."

What is our primary use case?

We use Netgate pfSense as a firewall solution for small and medium-sized businesses.

Netgate pfSense offers firewall protection, VPN access, and a range of monitoring tools.

How has it helped my organization?

Adding features to pfSense is easy to do through the wizard.

Netgate pfSense is well documented, and the interface is easy to use when we consult the documentation.

Netgate pfSense was recommended, so the benefits were immediate.

It provides a single wizard. Some third-party tools out there allow us to manage remotely. It also helps us optimize performance by enabling us to turn features on and off.

With the inclusion of firewall, VPN, and router functionality, we love pfSense's total cost of ownership. 

What is most valuable?

The most valuable features are the alerting and local monitoring.

What needs improvement?

We are a security shop. It would be very useful if we could place pfSense appliances in customer environments and remotely manage them.

For how long have I used the solution?

I have been using Netgate pfSense for four years.

What do I think about the stability of the solution?

Netgate pfSense is relatively stable. It has been running for four years now without any issues.

What do I think about the scalability of the solution?

The scalability is limited without upgrading the appliance.

How are customer service and support?

The technical support offers great quality and good response times.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial deployment is not a plug-and-play out of the box. It takes a little bit more than that. For us, it takes ten to 20 minutes for one person to deploy one pfSense firewall.

What's my experience with pricing, setup cost, and licensing?

Netgate pfSense has a great pricing model.

What other advice do I have?

I would rate Netgate pfSense ten out of ten.

Maintenance is required for software updates.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
reviewer2642439 - PeerSpot reviewer
IT Specialist at a non-tech company with self employed
Real User
Top 20
Feb 16, 2025
Strong community support and seamless bandwidth management enhance user experience
Pros and Cons
  • "For me, pfSense is a ten out of ten."
  • "The user interface needs improvement. Even though it's a system that's easy to get working upon installation, the configurations are not intuitive."

What is our primary use case?

Most of my clients want to use it as a firewall. There are two things that they're looking for. Number one is bandwidth management so that if there are multiple links, they can share bandwidth for their staff. The other important aspect that has come up recently is for IDS and IPS.

What is most valuable?

Currently, for me, the most valuable feature is the implementation of pfBlockerNG. The community behind pfSense is really strong. 

In terms of the features, the simplicity of the installation is a significant advantage. Out of the box, I am ready to start using pfSense after installation, which is very important. It allows minimal downtime before integration, enabling use even on a weekday without users knowing there's a new firewall in place. 

The key thing I found is saving on the cost of equipment. Whether CapEx or OpEx, we appreciate this.

What needs improvement?

The user interface needs improvement. Even though it's a system that's easy to get working upon installation, the configurations are not intuitive. The interface needs to be friendlier. That's the only complaint I have about pfSense.

For how long have I used the solution?

I have been using pfSense since 2008.

What do I think about the stability of the solution?

One issue is due to bugs and broken links.

How are customer service and support?

I have not had the chance to experience Netgate technical support, because most of the time I have been able to sort out the issues with forums.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before Netgate, I used a lot of MikroTik. In comparison, pfSense is more robust in terms of the feature set. The open form of the GPL system makes it better than MikroTik.

How was the initial setup?

The steps to implement involve aligning with the key aspects I am going to implement, knowing what they already have running, and what needs to be mirrored and improved. I usually have it pre-installed, tested, and then deployed.

What about the implementation team?

I have a team. There are around three of us, and we do this together.

What other advice do I have?

I would recommend it a lot because it's a proper firewall, and there are no issues apart from the interface and broken links. It's very easy to recommend pfSense without even going through the POC stage. For me, pfSense is a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
User
Top 20
Jul 18, 2024
Makes everything easier compared to other products
Pros and Cons
  • "pfSense makes everything easier compared to Cisco or Fortinet."
  • "Evaluation and contracting could be improved."

What is our primary use case?

We use it for home solutions and 200+ enterprises. We use it to address routing issues (NATing issues through VPNs).

Our environment consists of many enterprises with many subnets.

How has it helped my organization?

pfSense makes everything easier compared to Cisco or Fortinet.

What is most valuable?

Policy-based firewall rules are the most valuable feature because every other brand it is 200% more complicated to accomplish the same operation.

The flexibility is easy. We can implant in small businesses for less than 500 CAD and in 5k users enterprises. The only part that needs to be improved is the hardware, everything else is out of the box.

I would rate the ease of adding features a ten out of ten. With telecom knowledge, the product is crystal clear easy.

What needs improvement?

Evaluation and contracting could be improved. 

For how long have I used the solution?

I have been using pfSense since 2016.

What do I think about the scalability of the solution?

The scalability is good, they should offer filtration or a next-gen firewall.

How are customer service and support?

From my experience, their support is very quick. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I haven't evaluated any solutions since 2016. With pfSense you get the bang for your buck. pfSense routing, VPN, policy rules, NAT forwarding, everything is better.

How was the initial setup?

The initial setup is straightforward. It was easy. We have 16 years of experience. I did the deployment, it only required one person. 

What's my experience with pricing, setup cost, and licensing?

It is cheaper than other options. 


What other advice do I have?

I would rate it a 9.5 out of 10. My advice would be to take the time to do an online course if you find using the solution a bit hard. It is worth it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Netgate pfSense Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2025
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Buyer's Guide
Download our free Netgate pfSense Report and get advice and tips from experienced pros sharing their opinions.