We are using NetApp FAS for some encrypted projects and to provide home direction for our users.
HPC & Cloud systems administrator at Brightskies
It's highly reliable, even under a heavy load, and it's easy to manage
Pros and Cons
- "NetApp FAS is highly stable and reliable, especially under a heavy load. That is what I like most about the NetApp."
- "I would like to see NetApp add incident support."
What is our primary use case?
What is most valuable?
NetApp FAS is highly stable and reliable, especially under a heavy load. That is what I like most about the NetApp.
What needs improvement?
I would like to see NetApp add incident support.
For how long have I used the solution?
I've been using NetApp SAS for three or four years.
Buyer's Guide
NetApp FAS Series
May 2025

Learn what your peers think about NetApp FAS Series. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
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What do I think about the scalability of the solution?
If we needed to scale beyond what we have now, we could do it. I would say NetApp's scalability is sufficient for our needs. We have hundreds of users accessing the file system on a daily basis.
How are customer service and support?
NetApp support is helpful, and their technicians are knowledgeable. They usually respond fast. I would rate NetApp support eight out of 10.
Which solution did I use previously and why did I switch?
We previously used a Dell product. I think the two solutions are very similar. I also worked with Visionet, but that is apples and oranges. I wouldn't compare NetApp FAS with Visionet because these are very different site systems—parallel site systems.
What other advice do I have?
I rate NetApp FAS Series eight out of 10. I recommend NetApp FAS because it's reliable and easy to manage. NetApp support is helpful. I encourage anyone to choose NetApp.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

IT Manager at a tech services company with 201-500 employees
Overall useful features, highly stable for production, and effective high-density volume services
Pros and Cons
- "I have found all the features useful in NetApp FAS Series."
- "We are not able to connect to the support of NetApp from Sudan. We have to go through many agents for support, which makes it difficult."
What is our primary use case?
I use NetApp FAS Series for servers. I have a lot of virtual servers connected through it using a Brocade switch.
What is most valuable?
I have found all the features useful in NetApp FAS Series.
For how long have I used the solution?
I have been using NetApp FAS Series for approximately eight years.
What do I think about the stability of the solution?
The solution is highly stable.
NetApp FAS Series is stable in production storage and for the high-density volume services.
What do I think about the scalability of the solution?
NetApp FAS Series is scalable.
We have approximately 500 users that use this solution in my organization.
We use NetApp FAS Series extensively in our organization and plan to upgrade it for SSD to be faster. We are running our production server on this storage and we use it every second of the day.
How are customer service and support?
We are not able to connect to the support of NetApp from Sudan. We have to go through many agents for support, which makes it difficult.
Which solution did I use previously and why did I switch?
We previously used NAS storage and it was not stable.
How was the initial setup?
NetApp FAS Series is very expensive for us here in Sudan because we cannot purchase it from the vendor directly.
What about the implementation team?
We have three or four people that do maintenance and support of NetApp FAS Series.
What's my experience with pricing, setup cost, and licensing?
It is a one-time license charge for NetApp FAS Series to run and we pay annually for upgrades and support.
What other advice do I have?
I rate NetApp FAS Series a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
NetApp FAS Series
May 2025

Learn what your peers think about NetApp FAS Series. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
Senior Systems Analyst - Infrastructure at Workers' Comp
Scalable and reliable, but support could improve
Pros and Cons
- "The solution is stable."
- "We're supposed to have used NetApp FAS Series for replication, but then one of the nodes failed, and then it's taken us some time to bring it up."
What is our primary use case?
I am using NetApp FAS Series for file backups.
What needs improvement?
We're supposed to have used NetApp FAS Series for replication, but then one of the nodes failed, and then it's taken us some time to bring it up.
The management console and disc partitioning could improve.
For how long have I used the solution?
I have used NetApp FAS Series within the past 12 months.
What do I think about the stability of the solution?
The solution is stable.
I would rate the stability of the NetApp FAS Series an eight out of ten.
What do I think about the scalability of the solution?
The solution is scalable. We have not done much scaling but we know it can.
How are customer service and support?
The support for NetApp FAS Series has not been great.
How was the initial setup?
The whole installation wasn't done right from the start. I think that's where the problem started.
What's my experience with pricing, setup cost, and licensing?
We are on a perpetual license.
What other advice do I have?
I would recommend
I rate NetApp FAS Series a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Service manager at VST ECS
It can be used both SAN and NAS at the same time, is stable and scalable
Pros and Cons
- "Can use both SAN and NAS at the same time."
- "For long term partnership in Myanmar, the local warehouse should be built in Myanmar that's something I'd like to see. We have some issues with supply so there is sometimes a delay in getting the hardware."
What is our primary use case?
Our company is based in Myanmar. I'm formerly a system engineer and we are a NetApp service provider company as well.
What is most valuable?
This is a good product. I like that the NetApp FAS Series can use both SAN and NAS at the same time, and that's what most customers are looking for. Especially, the features like Metro Cluster and Snap mirror are also really good.
What needs improvement?
For long term partnership in Myanmar, The local warehouse should be built in Myanmar that's something I'd like to see. We have some issues with supply so there is sometimes a delay in getting the hardware.
For how long have I used the solution?
I've been using this solution for over three years.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
The product is scalable.
How are customer service and support?
We have good support.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is relatively easy but we have a lot of experience with it.
What's my experience with pricing, setup cost, and licensing?
Licensing costs are reasonable for our customers. We're generally dealing with enterprise-size organizations - mainly the banking and government sectors.
What other advice do I have?
I rate the solution eight out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer:
IT Manager at a maritime company with 51-200 employees
Excellent and proactive support, reliable, easy to set up, and you can scale as many as you have
Pros and Cons
- "The most valuable features are the NAS features and NetApp's excellent support."
- "There is no NetApp infrastructure set up here in Greece."
What is our primary use case?
We are mainly using this solution for file sharing, virtualization, and database storage.
What is most valuable?
The most valuable features are the NAS features and NetApp's excellent support.
It's user-friendly, and I am happy with the dashboard, customization, and security.
What needs improvement?
For the most part, we don't have any problems. There is no NetApp infrastructure set up here in Greece. We don't have a representative with a technical department and someone who will help you in order to understand the product better.
For how long have I used the solution?
I have been using this solution for seven years.
What do I think about the stability of the solution?
It's very stable.
What do I think about the scalability of the solution?
It's scalable. You can scale as much as you can have.
We have approximately 500 end-users in our organization.
How are customer service and technical support?
We have contacted technical support either by phone or via email, and sometimes they have contacted me first because they have noticed something in their systems.
How was the initial setup?
The initial setup was straightforward.
What about the implementation team?
We used an integrator to help us with the deployment.
What's my experience with pricing, setup cost, and licensing?
I don't recall the price, but in general, pricing can always be better.
What other advice do I have?
I would definitely recommend this solution to others who are interested in using it.
I would rate NetApp AFF (All Flash FAS) an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Co-founder at Forest Technology
Easy monitoring, very stable, and easily scalable
Pros and Cons
- "You can use different protocols at the same time. Monitoring is also very easy in NetApp FAS Series. There is a free tool for monitoring."
- "Its licensing cost can be improved."
What is most valuable?
You can use different protocols at the same time. Monitoring is also very easy in NetApp FAS Series. There is a free tool for monitoring.
What needs improvement?
Its licensing cost can be improved.
What do I think about the stability of the solution?
It is very stable. We have a lot of customers in Turkey, and we haven't got any major issues or complaints from our customers.
What do I think about the scalability of the solution?
It is easily scalable. You can easily scale up and use old and new products together. NetApp products are very scalable.
How are customer service and technical support?
Their technical support is very good. They work very tightly with us.
How was the initial setup?
The initial setup is very easy. It can be set up in five to ten minutes. We have a lot of technical knowledge of this product.
What's my experience with pricing, setup cost, and licensing?
It is expensive.
What other advice do I have?
I would recommend this solution. I would rate NetApp FAS Series a ten out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
System Administrator at ON Semiconductor Phils. Inc.
The provision of HA has improved the up time of our entire infrastructure
Pros and Cons
- "The most valuable feature for us is the combining of HA and SnapMirror."
- "Currently, the newest release is not HCI friendly."
What is our primary use case?
We have deployed a four-node cluster to host multiple services like NFS, CIFS, FCP, and iSCSI with SnapMirror enabled across the cluster.
How has it helped my organization?
NetApp FAS has provided an HA environment that has improved the up time of our entire infrastructure.
What is most valuable?
The most valuable feature for us is the combining of HA and SnapMirror.
What needs improvement?
I would like to see an improvement in the licensing on Data Mirroring (SnapMirror) features.
Currently, the newest release is not HCI friendly.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
In my nineteen years of being a storage administrator, I have never seen NetApp storage cause significant downtime that was connected to hardware failure.
What do I think about the scalability of the solution?
One of the big features of NetApp FAS is the clustering of storage, which allows you to scale up the whole cluster using different models. This is broad and each HA is expandable.
How are customer service and technical support?
Their team is one of the best support services that I have encountered.
Which solution did I use previously and why did I switch?
Previously we used the IBM N Series storage system. We switched because of its limited features.
How was the initial setup?
The initial hardware setup is pretty straightforward because once you set up one node in the cluster, the whole system can be joined seamlessly. The setup for the NetApp hardware is a very short command menu that is user-friendly.
What about the implementation team?
Our policy for the initial setup is to get service with the vendor. This provides a warranty just in case we encounter issues. NetApp support is highly knowledgeable about their product and they are trained to do the initial setup perfectly as planned.
What was our ROI?
What's my experience with pricing, setup cost, and licensing?
Licensing is still proprietary which is one of the advantage of some Netapp devices to some of the storage systems.
Which other solutions did I evaluate?
We evaluated the HP and Dell storage solutions before choosing this product.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Engineer at Symbol Technologies PLC
Easy to manage as a unified storage for diverse workloads
Pros and Cons
- "This solution provides us with easy management and great vendor support."
- "Dedicated storage efficiency accelerators could improve the overall performance of the system."
What is our primary use case?
We use this solution as general unified SAN storage for different workloads.
How has it helped my organization?
This solution provides us with easy management and great vendor support.
What is most valuable?
The most valuable feature is that this acts as unified storage, both SAN and NAS, for all types of workloads.
What needs improvement?
Dedicated storage efficiency accelerators could improve the overall performance of the system.
For how long have I used the solution?
Four years.
Disclosure: My company has a business relationship with this vendor other than being a customer: System Integrator

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Updated: May 2025
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