We only use Active Directory in my location for login purposes. We give permissions to file servers.
Information Technology Executive at Akums Drugs & Pharmaceuticals Ltd.
A scalable solution with high stability and multiple features
Pros and Cons
- "The most valuable feature is the configured appliance system in Hypervisor."
- "The technical support team does not give prompt responses."
What is our primary use case?
What is most valuable?
The most valuable feature is the configured appliance system in Hypervisor. We find Active Directory to be simple and effective. We mainly use it for file servers and user security. We don't utilize many advanced features.
What needs improvement?
The initial setup should be easier. It's complex and has replication and synchronization issues.
The technical support team does not give prompt responses.
For how long have I used the solution?
I have been using the solution for the last four years.
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What do I think about the stability of the solution?
It is a stable solution as there are no crashes or downtime. I rate it a ten out of ten. It is very good performance-wise.
What do I think about the scalability of the solution?
It is a scalable solution. In my location, we have a total of 46 users. I rate it a ten out of ten.
How are customer service and support?
The technical support team is not good as they do not provide prompt support. I rate them a five out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
Active Directory's initial setup is complex because, for some parts, like replications or synchronization, there are some problems that need to be verified.
There is an expert-level requirement, and we are not experts. So we speak to Microsoft's support, but they are also not capable.
Role deployments will take two to three hours. But fresh installation, if we are installing and configuring it, takes one to two hours.
What about the implementation team?
Our team configured it and performed the installation and configuration.
What's my experience with pricing, setup cost, and licensing?
The pricing model differs for India and other countries. Our procurement was based in India for a Microsoft license. The branch in our location is responsible for providing us with the software and licenses. They have an IT team that takes care of all the software-related matters.
What other advice do I have?
Since we started to use it and configured it with our server, we haven't experienced any downtime, instability, or crashes. I have had a good experience with this solution and with Microsoft.
I rate the solution a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Enterprise Technical Support at a government with 10,001+ employees
A solution with great audit, authentication and authorization features
Pros and Cons
- "Audit, authentication and authorization are the best features."
- "There is room for improvement."
What is our primary use case?
We use Active Directory as a single sign-on when integrating it into applications.
What is most valuable?
Audit, authentication and authorization are the best features.
What needs improvement?
There is room for improvement. Microsoft is always working to improve their solutions and features.
What do I think about the stability of the solution?
It is a stable solution. Microsoft Active Directory is the bread and butter for Microsoft, so they're always working on improvements.
What do I think about the scalability of the solution?
It is a scalable solution. Our organization has more than 45,000 users and nearly 300 users in our IT sector. We have a dedicated team for maintenance and segregate responsibilities into different departments.
How are customer service and support?
We always use tech support from Microsoft. If we can solve it internally by ourselves, we do, but if there are other issues related to Active Directory, we create a ticker and reach out to them. I rate the technical support an eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is not complex but depends on the organization's policies.
What other advice do I have?
I rate this solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Microsoft Active Directory
August 2025

Learn what your peers think about Microsoft Active Directory. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,295 professionals have used our research since 2012.
Network Specialist at Wattum
Useful group policies, but lacking integration and support speed could improve
Pros and Cons
- "The most valuable feature of Microsoft Active Directory is the group policies."
- "Microsoft Active Directory could improve by having better integration with other solutions."
What is our primary use case?
This solution helps big companies that have lots of employees.
What is most valuable?
The most valuable feature of Microsoft Active Directory is the group policies.
What needs improvement?
Microsoft Active Directory could improve by having better integration with other solutions.
For how long have I used the solution?
I have been using Microsoft Active Directory for approximately 10 years.
What do I think about the stability of the solution?
The stability of Microsoft Active Directory could improve.
What do I think about the scalability of the solution?
Microsoft Active Directory is scalable. However, in 2008 there were some problems encountered, such as crashes, load balancing, and coverage for the main Active Directory.
I have used this solution with approximately 1,000 users.
How are customer service and support?
I have used the support from Microsoft Active Directory but they take a long time to respond. I have found all the information I needed online.
I rate the support from Microsoft Active Directory a two out of five.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup of the solution was complex.
What about the implementation team?
We used a third party for the implementation of the solution.
What's my experience with pricing, setup cost, and licensing?
The version of Microsoft Active Directory I was using was expensive because it was used for large companies.
What other advice do I have?
The amount of people required for the maintenance of the solution depends on the size of the company. If there is a large company, one administrator and two assistant administrators should be sufficient.
I would not recommend this solution. Microsoft Azure has the same features in the cloud and I would like to learn about it more and others should too.
I rate Microsoft Active Directory a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Specialist at ddrteam
It's stable and consistent, so it doesn't have any bugs or issues
Pros and Cons
- "The solution is user-friendly, and I like using Microsoft products. I think there is no other choice for Active Directory. Microsoft Windows Server Active Directory is the best."
- "The interface hasn't changed much over the years. It's suitable for my tastes, but that doesn't mean everybody likes it."
What is our primary use case?
I'm a network administrator for three companies, and each has between 10 and 30 users. The largest has 28. And I use virtualization based on VMware ES 6 to separate my servers. I use Windows Server 2019 for Active Directory and DNS. Most of my services are based on Microsoft services on the servers, except KerioControl.
Most of the users work in digital marketing. The biggest issue is installing and integrating graphical software, like Adobe and Office.
How has it helped my organization?
Our CRM application is built on SQL Server, and we use Microsoft Windows Server for that. This CRM solution manages all our customer data on that kind of server. We get a tremendous benefit from that application and use Windows Server.
What is most valuable?
The solution is user-friendly, and I like using Microsoft products. I think there is no other choice for Active Directory. Microsoft Windows Server Active Directory is the best.
Active Directory hasn't changed much between Windows Server 2008 and 2019. The protocols and rules are the same, and I think it's the best part of it. It's stable and consistent, so it doesn't have any bugs or issues.
What needs improvement?
The interface hasn't changed much over the years. It's suitable for my tastes, but that doesn't mean everybody likes it.
For how long have I used the solution?
I first used Active Directory on Windows Server 2008, and then I switched. I upgraded all my servers to Windows Server 2019.
I've changed jobs from network administrator to DevOps engineer. We are a team, and we work in cabling and some kind of passing activities most of the time. We typically work alone and manage our networks separately, but team members come to me as an advisor when they have issues.
What do I think about the stability of the solution?
Active Directory is stable.
What do I think about the scalability of the solution?
I use Active Directory on a lot of powerful hardware, and Windows Server was compatible with all of them.
How was the initial setup?
I rate Windows Server Active Directory 10 out of 10 for ease of setup. The setup is easy. It's an installer, and you click "next." I don't like it, but it's straightforward.
Most recently, I did it for my customers three months ago. After that, I installed ES 6 and other services that I said. It was done in a day or two because I also installed Veeam Backup and Replication.
What other advice do I have?
I rate Windows Server Active Directory nine out of 10. If you are planning to use the solution, I would take advantage of group policies. Everyone who wants to use Active Directory must be careful to include group policies.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Enterprise Systems Specialist at KCB Bank Group
Offers its users to use its authentication and authorization capabilities
Pros and Cons
- "The solution's technical support is good."
- "Microsoft Active Directory fails to provide MFA. MFA, which is also known as multi-factor authentication on top of the password and username, is what I would like to see in the product's future releases."
What is our primary use case?
My company uses Microsoft Active Directory as an identity and access management solution. The tool is used for its authentication capabilities in my company.
What is most valuable?
The most valuable features of the solution are its capabilities in areas like authentication and authorization, which include aspects like configuring permissions on folders and assigning permissions to security groups configured in Microsoft Active Directory.
What needs improvement?
I feel that Microsoft Active Directory is a superior solution to the other products available in the market.
Microsoft Active Directory fails to provide MFA. MFA, which is also known as multi-factor authentication on top of the password and username, is what I would like to see in the product's future releases.
For how long have I used the solution?
I have been using Microsoft Active Directory for more than ten years.
How are customer service and support?
The solution's technical support is good.
How was the initial setup?
The product's initial setup phase was straightforward as it can be done within the operating system, after which you can take care of the configuration part to complete the setup process.
The solution is deployed on a hybrid cloud model.
What other advice do I have?
Microsoft Active Directory is an excellent product.
I rate the overall tool a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at Groupement Berkine
Easy-to-configure product with efficient scalability
Pros and Cons
- "It is easy to understand all the components."
- "The product's premium support services could be less expensive."
What is our primary use case?
We use Microsoft Active Directory to manage users, computers, servers, and group policies.
What is most valuable?
It is easy to use and configure. It is easy to understand all the components as well.
What needs improvement?
The product's premium support services are expensive. It could be better.
For how long have I used the solution?
We have been using Microsoft Active Directory since 2008.
What do I think about the stability of the solution?
We didn’t encounter stability-related issues with architecture.
What do I think about the scalability of the solution?
It is a scalable product. We have 20 administrators to manage multiple sites and 3000 users for Microsoft Active Directory.
How are customer service and support?
We used Microsoft premium support earlier. It was expensive, and we had to pay extra for a complex issue. Now, we take help from local support partners with access to different areas.
What about the implementation team?
We receive help from Microsoft partners for installation.
Which other solutions did I evaluate?
Microsoft Active Directory is the product that is most used around the world. So we follow that. We are a joint venture between national companies and international companies. They already use Microsoft; thus, we opted for the product.
What other advice do I have?
I recommend Microsoft Active Directory to others and rate it an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Systems and Infrastructures - IT Dept. at TWINSET
I like that you can sync cloud and on-prem users and groups
Pros and Cons
- "One advantage of Active Directory is that you can sync it with Microsoft Office 365, so you can manage on-premise and cloud operations, which can have different requirements. The flexibility of a hybrid management solution is valuable."
- "Active Directory's user experience is a little dated. Group policy management should be more customizable."
What is our primary use case?
We use Active Directory for domain and infrastructure management.
What is most valuable?
One advantage of Active Directory is that you can sync it with Microsoft Office 365, so you can manage on-premise and cloud operations, which can have different requirements. The flexibility of a hybrid management solution is valuable.
What needs improvement?
Active Directory's user experience is a little dated. Group policy management should be more customizable.
For how long have I used the solution?
I have used Active Directory for a year and a half.
What do I think about the stability of the solution?
I rate Active Directory nine out of 10 for stability.
What do I think about the scalability of the solution?
I rate Active Directory eight out of 10 for scalability.
How are customer service and support?
I primarily go to the Microsoft knowledge base for support. It's fairly comprehensive.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
I rate Active Directory seven out of 10 for affordability.
What other advice do I have?
I rate Microsoft Active Directory nine out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Data Archirect at Yettel
Offers a user-friendly UI to help identify and authorize users
Pros and Cons
- "The user-friendliness of Microsoft Active Directory is a valuable feature."
- "We may occasionally experience difficulty integrating some solutions with Microsoft Active Directory, but I am unsure whether the issue lies with Microsoft Active Directory or the other solution."
What is our primary use case?
In our company, Microsoft Active Directory serves as the central component for registering users, storing them in different groups, and defining the type of access for various parts of the company. Additionally, we have rights associated with these groups, which allows us to use them for other tools to assess the permissions in specific areas. Essentially, we use authentication to determine a user's identity and authorization to decide which rights should be applied to them. This process helps us manage access to company resources effectively.
What is most valuable?
The user-friendliness of Microsoft Active Directory is a valuable feature.
What needs improvement?
We may occasionally experience difficulty integrating some solutions with Microsoft Active Directory, but I am unsure whether the issue lies with Microsoft Active Directory or the other solution.
For how long have I used the solution?
I have been using Microsoft Active Directory for several years.
What other advice do I have?
I give Microsoft Active Directory a nine out of ten.
We have thousands of end users who utilize Microsoft Active Directory.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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