LogMeIn Central Reviews

Remote access to servers when off-site, and remote access to users' PCs in remote offices.

It’s enabled me to remotely do updates to servers and workstations in off-hours – without needing to travel into the office. Makes my life much easier.

The ability to remotely access machines with no user intervention required at the remote terminal. Other software we used needed someone to click a link and do a download for me to provide support. Now, with LogMeIn Central, I can get in and fix things while they are away from their desks.

The client could have a bit more functionality, as some changes can only be made through the web interface.  (Name and group changes for machines, for example).

Honestly, no issues with stability. It has worked on every platform I’ve tried it on, and not interfered with anything.

No issues with scalability.

I have never needed to use tech support.

GoToAssist used previously, and still do in some cases. It was awkward, required user intervention, and often got stuck on admin things.

Straightforward. Click the installer, click "Next" a few times, finished.

It used to be a lot cheaper but then the price shot up (doubled over the span of two years), but it's hard to switch, and most competing products are similarly priced anyway.

A few, I don’t recall which ones. It was a number of years ago.

With this software I am managing about 90 desktops/laptops in various states around the country, plus several of my servers in the main office in DC; all Windows, of various versions.

We are not leveraging LogMeIn Central to keep our endpoints secure. We use a combination of Trend Micro XGen and Malwarebytes Enterprise.

Currently we are about 99% onsite, with minimal cloud usage.

I give it eight out of 10 because it does the job exactly the way I need it to. It's lacking a few features, but as we are using the free client, that’s to be expected.

My advice would be, make sure you get enough licenses!

I support POS systems and security systems. Our primary software is MicroSale. I manage POS hardware/software, printers, and servers. I use it for solving Windows, software, and network issues that are solvable when dialing in. I also use it to monitor the systems, to see if the computers are up to date on everything.

The biggest improvement is being able to solve problems or do upgrades of software without having to go onsite.

Being able to dial in and transfer files for updates.

Sometimes it just fails to load.

Support has been very good when I have used it.

A few, and still use TeamViewer in some instances.

Straightforward.

Pricing is a little on the expensive side, compared to what TeamViewer has offered.

I had used others like VNC Connect, but I really didn't review any others.

Regarding leveraging LogMeIn Central to keep endpoints secure, I haven't really looked at that.

Our IT infrastructure is on-premise.

I would tell others it is a great product, and will help your IT department a lot.

I am an IT Consultant, and this is my life. This is how I access all the machines that I take care of. I administer all of the stuff for the network.

I function through LogMeIn, because it gives me everything I need. I spend all my days working in LogMeIn.

It is pretty invaluable, especially if you are an IT support person.

• Remote access is really the biggest one, because in order to be able to support my clients from wherever I am, that is the biggest feature. 
• The ability to manipulate and do things to the computer and file manager, then boot to safe mode, and see what is going on and track alerts. I use it all.

The antivirus. I do not like the antivirus, and the update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't. You go to the PC, but there is no update there, then you go back and it says there are updates. 

It is a very vicious circle/cycle with it.

I manage 160 machines and it says there are updates. I run the updates. They do not run. Well, what happened? 

I will go into the machine and I will run all the updates, then it says they are done. I come back, check the LogMeIn screen, and it says there are four updates. Well no, there is not. I can't clear the updates. I can't make it go away. The computer says there are no more updates and my screen is lit up like a Christmas tree because there is a bunch of yellow (updates that haven't run) on it due to the updates and patches. 

I ran them, but they are not there, they won't run, and I don't know how to clear them. It's very frustrating, especially when you're trying to do that. If I have to manually open every single box, click updates and patches, and log in and log off, it defeats the purpose. The LogMeIn is supposed to allow me to push updates to all my machines. It is not doing that, so that is a very big frustration. 

I have spent hours and weekends going through and correcting buttons, and it does not make a difference. I have not changed many of them. I could show you screens of them now and it is the same thing. Intel updates Intel patches, this won't run, etc. It just doesn't clear and drives you nuts. Plus, you can't tell if you spent time on the machine or not because it has not gone away.

Also, there are some screens that are just ugly and difficult to manipulate.

A long time ago, I had issues with the stability. I have not issues in sometime.

It is able to handle everything that I have got. I am by no means a large size organization, but I have not come anywhere close to any maxing out anything.

I have not had to call them many times. I have called a few times, but most times I have not really had to, so when I have everything has been all right. 

No complaints here.

I have used many. I chose LogMeIn because it gives me everything I need. 

I have used SolarWinds, BeAnywhere, Bomgar, and all kinds of different things over the years.

It just took some work configuring around. I did have a little help when I first set it all up, but I have not really needed anything ever since.

It sucks that I am paying for LogMeIn Central, LogMeIn Pro, and LogMeIn Rescue, plus LogMeIn Ignition, which is the mobile app. It costs me a lot of money every month at LogMeIn. 

It really is an expensive product for me.

I still run SolarWinds. I have TeamViewer, I have other products that I still run as well. It is just I have LogMeIn on absolutely everything I support, because it is the most flexible tool. I can even access it from my phone.

It is a big deal to have it on mobile. Here is a good example. I just had a network in a building recently with issues and 45 machines in there that went offline. Therefore, I simply went to my phone, then went to each PC, and as they came back online, I could see on my phone as I went from place to place which machines still needed to be reset. 

I did not have to follow up and log into a computer. I did not have to run around doing whatever. I could just access it right from my phone and tell what was going on.

I have even supported PCs with just my phone. It is not pretty, mind you, but I have done it.

I remember ages ago having stability issues (though now it has been very good since). But because of this, I ended up working with so many third-party people, and they would go, "Well, we have this for a product." Then, I would show them what I can do with LogMeIn, and there was no comparison. I can do so much more than they can with their remote control programs.

I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good. If somebody is looking at it seriously, or everything that it allows them to do, it is a very good product.