Try our new research platform with insights from 80,000+ expert users
Technical Account Manager at Core ISP Router
Real User
Simple setup, useful remote computer isolation, and responsive support
Pros and Cons
  • "One of the most valuable features of Kaspersky Endpoint Detection and Response Optimum is its cloud console allows users to remotely isolate a single computer from a network in the event of an attack, enabling them to perform root cause analysis without disrupting the entire network. This is particularly useful for organizations that may not have expert resources for endpoint detection and response."
  • "An area for improvement in Kaspersky Endpoint Detection and Response Optimum would be to provide the cloud console platform to all users, regardless of the number of licenses a company has purchased. For example, a company with 50 employees should have access to the cloud console platform even if they have only purchased a certain number of licenses for the solution."

What is our primary use case?

Kaspersky Endpoint Detection and Response Optimum are used for extensive endpoint detection and response. It can take action if there's any attack on the system and use its cloud console to isolate any network which is being compromised and provides the root-cause analysis of it.

The solution is on a cloud and it is Kaspersky's own cloud, it is a subscription-type service.

What is most valuable?

One of the most valuable features of Kaspersky Endpoint Detection and Response Optimum is its cloud console allows users to remotely isolate a single computer from a network in the event of an attack, enabling them to perform root cause analysis without disrupting the entire network. This is particularly useful for organizations that may not have expert resources for endpoint detection and response.

What needs improvement?

An area for improvement in Kaspersky Endpoint Detection and Response Optimum would be to provide the cloud console platform to all users, regardless of the number of licenses a company has purchased. For example, a company with 50 employees should have access to the cloud console platform even if they have only purchased a certain number of licenses for the solution.

For how long have I used the solution?

I have been using Kaspersky Endpoint Detection and Response Optimum for approximately six months.

Buyer's Guide
Kaspersky Endpoint Detection and Response Optimum
June 2025
Learn what your peers think about Kaspersky Endpoint Detection and Response Optimum. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
856,873 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution is highly stable.

I rate the stability of Kaspersky Endpoint Detection and Response Optimum a nine out of ten.

What do I think about the scalability of the solution?

The scalability of Kaspersky Endpoint Detection and Response Optimum is good.

I rate the scalability of Kaspersky Endpoint Detection and Response Optimum a nine out of ten.

How are customer service and support?

The support from Kaspersky Endpoint Detection and Response Optimum is great. They are responsive and their knowledge is good.

I rate the support from Kaspersky Endpoint Detection and Response Optimum a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have previously used Symantec. Symantec only offers pure EDR, not EDR Optimum, such as Kaspersky. I haven't personally worked with Symantec's EDR, but I have experience with Kaspersky's EDR Optimum feature, which is very good. I am not aware of any other vendors that offer a similar feature.

The main difference between Symantec and Kaspersky in terms of endpoint security is that Symantec is easier to use and install, and allows you to create policies, while Kaspersky can be more difficult to work with in terms of endpoint security.

How was the initial setup?

The initial setup of Kaspersky Endpoint Detection and Response Optimum is easy. It took approximately five days for the full deployment. I had to make policies and do other configurations for the Endpoint Security for Business Advance and EDR.

I rate the initial setup of Kaspersky Endpoint Detection and Response Optimum an eight out of ten.

What about the implementation team?

I did the implementation of the solution with the help of senior staff.

What's my experience with pricing, setup cost, and licensing?

Kaspersky Endpoint Detection and Response Optimum is affordability, even for companies with limited budgets, such as those in the Pakistani market. It is a subscription-based license.

We have approximately 200 licenses and the additional features cost more.

I rate the price of Kaspersky Endpoint Detection and Response Optimum a seven out of ten.

What other advice do I have?

There is maintenance required for the solution, such as patches, updating, and policy making.

I have had one customer using this solution. Kaspersky should start marketing and pushing its DLP solutions in Pakistan and in other regions.

I recommend Kaspersky Endpoint Detection and Response Optimum because it is important for businesses in Pakistan to prioritize security in order to protect against the increasing threat of malware, ransomware, and bot attacks in 2023. While it may not be a complete solution, it is important to take all necessary precautions to safeguard against these risks. It is better to take action rather than do nothing to protect against these potential threats.


I rate Kaspersky Endpoint Detection and Response Optimum a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Vladmir Fortes - PeerSpot reviewer
Security Manager at ZAP
Real User
It has an encryption feature that allows you complete control of your device, which you can't find in other solutions
Pros and Cons
  • "The encryption feature that allows you complete control of your device is what I found most valuable in Kaspersky Endpoint Detection and Response Optimum."
  • "What I want to be added to Kaspersky Endpoint Detection and Response Optimum is a single pane of glass management, where everything is integrated into a single pane of glass."

What is our primary use case?

People need a basic anti-malware solution, so they use Kaspersky Endpoint Detection and Response Optimum.

What is most valuable?

The encryption feature that allows you complete control of your device is what I found most valuable in Kaspersky Endpoint Detection and Response Optimum.

The encryption feature in most antivirus or IDS solutions doesn't come with complete device control. Kaspersky Endpoint Detection and Response Optimum allows you to encrypt the device while protecting the endpoint. You can select the vendors, too.

What needs improvement?

I'm a person who wants everything to communicate or integrate into a single pane of glass. This is a challenge with Kaspersky Endpoint Detection and Response Optimum because there's no basic segmentation. I propose implementing a firewall to start basic segmentation, and I like to integrate everything with the firewall. For example, I like my endpoint solution to talk with my firewall directly to exchange threat feeds and possible malware information. 

There needs to be a unified conversation between all of my products, such as the base products, next-generation firewall, endpoint protection, my net, and the analyzers, which all need to be in a single spot to talk to each other. I need a product that manages all the different products I'm using.

I've been using Fortinet for a long time, and I mainly like it because I can manage FortiGate, FortiSwitch, and EMS in FortiManager in a single pane of glass. I can even automate and script. I can do anything. You can't do this in Cisco and Kaspersky, though I know Cisco is trying to change that reality now. Cisco is trying to do it the way Fortinet does it. I'm more of a Forcepoint and Fortinet guy.

What I want to be added to Kaspersky Endpoint Detection and Response Optimum is a single pane of glass management, where everything is integrated into a single pane of glass.

I also want Kaspersky to have a firewall product because it only has EDR and antivirus solutions currently.

For how long have I used the solution?

Companies I've worked for used and stuck to Kaspersky Endpoint Detection and Response Optimum for a long time, particularly for five or six years. However, it's not my personal preference.

How are customer service and support?

I once spoke with the Kaspersky Endpoint Detection and Response Optimum technical support team while trying to keep the solution in the large bank I used to work for in Angola. Still, the support, including the feedback, wasn't very good then, so I went with Fortinet EMS.

Overall, compared to Fortinet, which had terrible support, the Kaspersky support team is excellent, so I'm rating it as nine.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Here in Angola, we have a lot of vendors offering Kaspersky Endpoint Detection and Response Optimum, and the solution is easy to purchase. The most solid security products here fall under Kaspersky, so we went with Kaspersky Endpoint Detection and Response Optimum, even though we have no local Kaspersky support in Angola.

How was the initial setup?

There's no difficulty in setting up Kaspersky Endpoint Detection and Response Optimum. It's an easy setup.

I didn't watch how the solution was set up in the enterprise I'm in currently, but deployment time usually depends on the company size. The previous company I was in had three thousand users, so it took at least five to six days to fully deploy Kaspersky Endpoint Detection and Response Optimum.

Total deployment time also depends on your network topology, but for one company, it took three to five days because of some offline stations. Still, the solution was straightforward to deploy, and I have no complaints.

What's my experience with pricing, setup cost, and licensing?

Kaspersky Endpoint Detection and Response Optimum is more affordable than the endpoint security product of Fortinet. Whether it's worth the money depends on your security strategy.

What other advice do I have?

Whether you should use Kaspersky Endpoint Detection and Response Optimum depends on your security strategy. Suppose I were to base my advice on my security strategy. In that case, I'd tell you not to use Kaspersky Endpoint Detection and Response Optimum because I don't want to manage a standalone product.

Suppose Kaspersky Endpoint Detection and Response Optimum detected a threat that your next-generation firewall missed or is unaware of. In that case, the two products can't correlate nor talk to each other to exchange and compare findings. The result would be that you won't be able to determine or decide whether that's a real threat or a false positive; in that case, I would drop the product. I want my security baseline to be products that can speak the same language and interact with each other, which I have on Fortinet.

Kaspersky Endpoint Detection and Response Optimum is a good product, so I'm rating it eight out of ten. My security strategy doesn't match its vision, but I find it a good solution. Kaspersky Endpoint Detection and Response Optimum has its issues, but I want to be fair, so overall, it's an eight out of ten for me.

My current company is a Kaspersky customer.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Kaspersky Endpoint Detection and Response Optimum
June 2025
Learn what your peers think about Kaspersky Endpoint Detection and Response Optimum. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
856,873 professionals have used our research since 2012.
Amit Tarte - PeerSpot reviewer
Founding Partner at Digiguard
Reseller
Top 20
A lightweight endpoint protection product with high malware and virus detection rate
Pros and Cons
  • "The product is lightweight and does not slow down the PC. The malware and virus detection rate is also very good."
  • "The solution needs to give more control to users on firewalls."

What is our primary use case?

We use the solution as an endpoint protection in HR, finance, accounting, etc. 

What is most valuable?

The product is lightweight and does not slow down the PC. The malware and virus detection rate is also very good. 

What needs improvement?

The solution needs to give more control to users on firewalls. 

For how long have I used the solution?

I have been working with the solution for three years. 

What do I think about the stability of the solution?

I would rate the product's stability an eight out of ten. 

What do I think about the scalability of the solution?

I would rate the product's scalability an eight out of ten. We have mainly small business customers with about 100 computers. We have four to five clients who have around 80 users for the product. 

How are customer service and support?

We use email communication to contact the support team. We have a team who is very knowledgeable and hence haven't had much experience with the support team. 

How would you rate customer service and support?

Neutral

How was the initial setup?

The tool is easy to setup and I would rate it a nine out of ten. The tool took three to four hours to deploy. We have an engineering team who manually installs the solution on the PC. The tool's deployment is a regular software installation process. 

What's my experience with pricing, setup cost, and licensing?

I would rate the product's pricing a nine out of ten. You need to pay about 80,000 rupees yearly for the tool. There are no additional costs associated with the product. 

What other advice do I have?

I would rate the product a nine out of ten. The solution offers reliable security. Our customers are usually SMB companies. Since the past three years, we didn't have any complaints regarding the product. It is a good solution with a high detection rate. The product is competitive compared to others. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
PeerSpot user
AhmedSemary - PeerSpot reviewer
It security engineer at Raya Contact Center
Real User
Top 20
Good for real-time monitoring and detection of security threats
Pros and Cons
  • "It offers features like system hardening, vulnerability management, patch management, and device control, which are not present in other solutions."
  • "Support is an area for improvement. It should have faster response times."

What is our primary use case?

Kaspersky Endpoint Detection and Response Optimum provide real-time monitoring and detection for different operating systems. It is compatible with Linux, and Mac can use the server. It offers real-time monitoring for antivirus, ransomware, and other intrusion attacks.

It also has EDR capabilities. I was initially looking for a solution with EDR, and I discovered that Kaspersky offers EDR, possibly through its EDR Optimum feature. We might consider acquiring this license or exploring other options like CrowdStrike or Clearix.

What is most valuable?

We find it particularly useful for enhancing the security of our endpoints and gaining real-time visibility and context during incidents. 

Additionally, it offers features like system hardening, vulnerability management, patch management, and device control, which are not present in other solutions.

So, from our perspective, it ticks all the boxes. However, we are also considering other options like CrowdStrike or TrendPoint for extended detection and response capabilities.

What needs improvement?

For EDR, it should provide us with a comprehensive view. Currently, it gives us a process-oriented view, but we need a broader view like Crowdstrike. It needs to provide a complete picture, including IoT connections between devices, and it should be more intuitive.

Support can be considered another area for improvement. It could have faster response times.

For how long have I used the solution?

I have been working on this solution for three years. I'm using version 11.8 of Kaspersky Endpoint Detection and Response Optimum.

What do I think about the stability of the solution?

It's fine. It's good, but not completely stable.

I would rate the stability an eight out of ten. 

What do I think about the scalability of the solution?

For scalability, we would need to request the vendor to increase the license or purchase an upgraded license file. It's a straightforward process, I believe, but it's not something I have personally experienced.

How are customer service and support?

The support team does respond to us, but it takes time. They are not instant; maybe on the second day they would be more helpful. 

There is no live support available. Overall it's fine, but I would give them an eight. But considering the response time, maybe it's more like an eight if we prioritize faster support.

How would you rate customer service and support?

Positive

How was the initial setup?

I'm familiar with the product, so it's easy for me. Maybe a seven or eight. Although there is a lot of documentation, some areas could use improvement.

I use it more on a weekly basis, maybe twice a week. Since there are administrators responsible for daily administration and any antivirus solution, there are daily tasks for support and auditing purposes.

What about the implementation team?

For the new servers, the deployment process involved installation, configuration, and testing. We followed an implementation policy and defined tasks and pilot testing for about one to two weeks to ensure everything was working properly before moving to production. So this is all the process. 

What's my experience with pricing, setup cost, and licensing?

The price is good, not too high. I would rate it an eight, like in the middle.

I would rate the pricing model a five out of ten. 

Which other solutions did I evaluate?

We are evaluating our options to ensure we have the best solution for our needs. So we may acquire another license or explore different too

What other advice do I have?

I think for others; it is important to depend on and read different use cases. This way, they can evaluate the different solutions and capabilities. 

It's stable, and Kaspersky has many years in the market. So there is trust, and they are reliable. 

Overall, I would say it's an eight. It is a good solution for us, but there is still room for improvement. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Rizki Arya Indracahya - PeerSpot reviewer
Information Technology Infrastructure Section Head at a consumer goods company with 11-50 employees
Real User
Top 5
Effective protection, beneficial device management capabilities, and reasonably priced
Pros and Cons
  • "The most beneficial aspect of Kaspersky Endpoint Detection and Response Optimum is its protection capabilities, followed by its device management capabilities. The ability to remotely install software is highly advantageous, making it a convenient and helpful feature."
  • "The solution can improve the uninstallation process. The removal of the agent can be difficult. The purpose is for security, but it requires a lot of time and sometimes a special tool."

What is our primary use case?

I have opted for Kaspersky Endpoint Detection and Response Optimum to provide comprehensive protection since EPP only relies on signatures, and it cannot safeguard our needs. In contrast, EDR offers protection against various threats, making it a more robust security solution.

What is most valuable?

The most beneficial aspect of Kaspersky Endpoint Detection and Response Optimum is its protection capabilities, followed by its device management capabilities. The ability to remotely install software is highly advantageous, making it a convenient and helpful feature.

What needs improvement?

The solution can improve the uninstallation process. The removal of the agent can be difficult. The purpose is for security, but it requires a lot of time and sometimes a special tool.

If it were necessary to incur additional costs, it would be acceptable for the solution to possess more comprehensive integrated functionalities.

For how long have I used the solution?

I have been using Kaspersky Endpoint Detection and Response Optimum for approximately four years.

What do I think about the stability of the solution?

Kaspersky Endpoint Detection and Response Optimum is a stable solution.

What do I think about the scalability of the solution?

Our clients have approximately 400 endpoints using this solution. In our company, we have approximately 1,000 endpoints using the solution.

The scalability of the solution is good.

How are customer service and support?

We contact a third party for support. We only contact the vendor for solution updates

How was the initial setup?

The initial setup of Kaspersky Endpoint Detection and Response Optimum is simple. The installation process duration can vary depending on the network speed since we are installing it from the network. It's estimated to take approximately thirty minutes to an hour.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is reasonable. It cost approximately €10,000 annually.

What other advice do I have?

I would recommend this solution to others because it is reasonably priced.

I rate Kaspersky Endpoint Detection and Response Optimum an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Daniel Kivuthi - PeerSpot reviewer
Pre-Sales Engineer at Pluton ICT LTD
Real User
Top 5
Provides advanced detection and anti-theft features
Pros and Cons
  • "The solution's most valuable features are the advanced detection and anti-theft features."
  • "The application should be made a bit lighter so that it does not slow down the PC."

What is our primary use case?

We use the solution to protect PCs both in offices and home environments.

What is most valuable?

The solution's most valuable features are the advanced detection and anti-theft features.

What needs improvement?

The application should be made a bit lighter so that it does not slow down the PC.

For how long have I used the solution?

I have been using the solution for ten years.

What do I think about the stability of the solution?

I rate the solution’s stability an eight out of ten.

What do I think about the scalability of the solution?

Around 30 users were using the solution in my previous organization.

How are customer service and support?

We haven't had any issues with the solution installed on the PC. When I was trying to install the tool on a server machine, we contacted the technical support team, who responded to our email and supported us.

How was the initial setup?

The solution’s initial setup is simple. The solution's deployment depends on how fast your internet and machine is.

What was our ROI?

The solution offers measurable benefits. Kaspersky is among the top five antivirus and internet security solutions. The tool is also well-priced. In terms of functionality, the solution will protect you from data loss, phishing, and many other troubles.

What's my experience with pricing, setup cost, and licensing?

The solution could be made a bit cheaper.

What other advice do I have?

Just one person was needed for the solution's deployment and maintenance. After you install and enter the license, the environment performs constant scans. You can set it to be scanned daily at a particular time.

I would recommend the solution to other users because it is a good antivirus that protects the PC, prevents data theft, and detects the latest viruses.

We have seen different kinds of attacks, and Kaspersky has integrated very well. Suppose you connect a new computer to the network, and that particular computer has viruses. The solution tells you that this machine has some threats.

Overall, I rate the solution a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Ali Mrad - PeerSpot reviewer
IT Security Operations Engineer at Banco Nacional de Angola
Real User
Top 20
Has a flexible installation process, but there could be visibility for troubleshooting issues
Pros and Cons
  • "The product's most valuable feature is the flexibility of installation with the console and a simple administration strategy."
  • "They should provide more notifications for incidents and more clarification or information about malicious activity."

What is most valuable?

The product's most valuable feature is the flexibility of installation with the console and a simple administration strategy.

What needs improvement?

There could be visibility for troubleshooting incidents. We are unable to find the root cause of the attack. They should provide more notifications for incidents and more clarification or information about malicious activity.

For how long have I used the solution?

We have been using Kaspersky Endpoint Detection and Response Optimum for a year.

What do I think about the stability of the solution?

I rate the product's stability a six or seven out of ten. Sometimes, the agent suddenly disconnects.

What do I think about the scalability of the solution?

We have 2500 Kaspersky Endpoint Detection and Response Optimum users in our organization. We would compare the solution with other products and then decide whether to increase the usage. I rate the product's scalability a seven out of ten.

How are customer service and support?

The local support team could have essential expertise to resolve issues.

How would you rate customer service and support?

Neutral

How was the initial setup?

I rate the initial setup process an eight out of ten. It is not time-consuming. However, we encounter issues during installation as it requires a reboot. We are unable to reboot the critical server in our environment. It requires two engineers to carry out the deployment of a huge infrastructure.

What other advice do I have?

I rate Kaspersky Endpoint Detection and Response Optimum a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sidinei Mancini Junior - PeerSpot reviewer
Information Security and Support Coordinator at St Marche
Real User
A good cyber security tool, with a very user-friendly interface
Pros and Cons
  • "The solution is very user friendly, which we appreciate."
  • "We would like more data to be available from this solution, in order for it to be usable in strategic decision making."

What is our primary use case?

We use this solution to protect against cyber threats against our servers, web, and mobile devices. 

What is most valuable?

The solution is very user friendly, which we appreciate.

We have also been very pleased with how easy the implementation of this solution was.

What needs improvement?

We would like more data to be available from this solution, in order for it to be usable in strategic decision making.

For how long have I used the solution?

We have been working with this solution for over four years.

How was the initial setup?

This solution is very easy to setup and implement; installing the policies is rule-based, which makes it very straightforward.

What other advice do I have?

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Kaspersky Endpoint Detection and Response Optimum Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Kaspersky Endpoint Detection and Response Optimum Report and get advice and tips from experienced pros sharing their opinions.