Try our new research platform with insights from 80,000+ expert users
Founder & CEO at CID Infotech
Real User
Valuable endpoint protection, stable, but scalability could improve
Pros and Cons
  • "The most valuable feature is endpoint protection."
  • "The solution can improve by providing automatic fixing of vulnerabilities and reducing the resources used in the server component and endpoint agent. They are very bulky and use a lot of CPU, memory, and hard drive resources."

What is our primary use case?

This solution is used for network security.

What is most valuable?

The most valuable feature is endpoint protection.

What needs improvement?

The solution can improve by providing automatic fixing of vulnerabilities and reducing the resources used in the server component and endpoint agent. They are very bulky and use a lot of CPU, memory, and hard drive resources.

For how long have I used the solution?

I have been using Kaspersky Endpoint Detection and Response for approximately six years.

Buyer's Guide
Kaspersky Endpoint Detection and Response Expert
June 2025
Learn what your peers think about Kaspersky Endpoint Detection and Response Expert. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
856,873 professionals have used our research since 2012.

What do I think about the stability of the solution?

Kaspersky Endpoint Detection and Response is stable.

What do I think about the scalability of the solution?

I have found this solution not to be scalable.

Our clients that are using this solution are small-sized businesses.

How are customer service and support?

The technical support for this solution is not good. They do not have the availability of resources.

How was the initial setup?

The installation is very easy.

What's my experience with pricing, setup cost, and licensing?

The price of the solution could be reduced.

What other advice do I have?

Those wanting to implement this solution have to understand that fine-tuning and adjusting their policy plan has to be a regular activity.

I rate Kaspersky Endpoint Detection and Response a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1132086 - PeerSpot reviewer
Information Security Officer at a financial services firm with 51-200 employees
Real User
Helped us prevent ATM looting
Pros and Cons
  • "My impression of the stability of this solution is good. We have not had any issues with stability."
  • "I would like to integrate Kaspersky with my Log Collector SIEM. Right now that's not possible."

What is our primary use case?

We use Kaspersky for our cash machines, 200 of which we have around the country. We use it to control the USB ports so nobody can use them without authorization from the owner. 

Currently, we implementing a new use case concerning our response when we get an alert.

What is most valuable?

In the past year, many banks have seen cases of ATM looting. We wanted to prevent that, which is why we implemented Kaspersky Endpoint Detection and Response. We are a bank and we haven't had any issues like the orders. Kaspersky helped us a lot. It helped up prevent unauthorized USB port usage. 

What needs improvement?

I would like to integrate Kaspersky with my Log Collector SIEM. Right now that's not possible. 

Kaspersky Endpoint Detection and Response could also introduce a way to make working in teams more accessible. At the same time, it would be interesting to see them explore artificial intelligence solutions. 

For how long have I used the solution?

I have been using this solution for two years. 

What do I think about the stability of the solution?

My impression of the stability of this solution is good. We have not had any issues with stability. 

What do I think about the scalability of the solution?

We have not had any performance issues and our board really likes the solution. Our facility and technical support teams use this solution as they manage the cash machines. 

How are customer service and technical support?

I think they are good and we haven't had any problems with them. We haven't had any critical issues that would have required us to call the US technical support of US; we have only been in touch with local technical support.

Which solution did I use previously and why did I switch?

We previously used Sophos, Crowdstrike, and Microsoft Defender. The most important reason we transitioned to Kaspersky is the agent that is installed in the end points on the cash machine. The Kaspersky agent is really soft. With the others, we noticed that their agents would stop, so that made a big difference.

What about the implementation team?

We used three or four people to deploy and maintain the solution. 

What's my experience with pricing, setup cost, and licensing?

Our current monthly costs are $1,000. 

What other advice do I have?

You have to be really informed about the process of using this tool before deploying. With our use case with the cash machines, for example, implementing the white list could have been really hard work for us if we had not had previous experience with it.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Kaspersky Endpoint Detection and Response Expert
June 2025
Learn what your peers think about Kaspersky Endpoint Detection and Response Expert. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
856,873 professionals have used our research since 2012.
PeerSpot user
Security and systems engineer at a tech services company with 51-200 employees
Real User
A stable and feature-rich addition for network security
Pros and Cons
  • "This is a feature-rich product."
  • "The technical support team should respond in a more timely manner."

What is our primary use case?

We are a solution provider and Kaspersky EDR is one of the products that we implement for our customers as part of their overall security.

What is most valuable?

This is a feature-rich product.

What needs improvement?

There should be options in the UI to better assist with troubleshooting problems that occur during deployment.

I would like to see a more simplified view of the configuration options.

The technical support team should respond in a more timely manner.

For how long have I used the solution?

I have two years of experience with this product.

What do I think about the stability of the solution?

I have not experienced any bugs or glitches while using it.

How are customer service and technical support?

The technical support is good. I would say that it is not bad and not excellent, but something in between. I have only opened one case with them and it took a long time for them to respond.

Which other solutions did I evaluate?

I am currently trying to compare Kaspersky with a similar solution by Carbon Black.

What other advice do I have?

In summary, I think that Kaspersky is a good product to use.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Oladélé  LIAMIDI - PeerSpot reviewer
Responsable Production Informatique at Nouvelle Cimenterie du Bénin sa
Real User
Top 10
Offers centralized monitoring and has good customer support
Pros and Cons
  • "Kaspersky Endpoint Detection and Response Expert offers centralized monitoring where we can monitor everything from a single point. I also like its security and network traffic features."
  • "Kaspersky Endpoint Detection and Response Expert needs to include a traffic interface."

What is our primary use case?

We use the solution to monitor 200-300 equipment. 

What is most valuable?

Kaspersky Endpoint Detection and Response Expert offers centralized monitoring where we can monitor everything from a single point. I also like its security and network traffic features. 

What needs improvement?

Kaspersky Endpoint Detection and Response Expert needs to include a traffic interface. 

For how long have I used the solution?

I have been working with the solution for eight years. 

What do I think about the stability of the solution?

Kaspersky Endpoint Detection and Response Expert is very stable. 

What do I think about the scalability of the solution?

My company has 200 users for the product. I rate its scalability an eight out of ten. 

How are customer service and support?

The tool's customer support is good. 

How was the initial setup?

Kaspersky Endpoint Detection and Response Expert's installation was easy. 

What other advice do I have?

I rate the product a ten out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
reviewer2103129 - PeerSpot reviewer
Network administrator at a healthcare company with 1,001-5,000 employees
Real User
Good pricing and a decent security solution for helpful centralized monitoring
Pros and Cons
  • "We have a central console and from there you can monitor all workstations via an agent."
  • "It does not cover all of our security issues."

What is our primary use case?

We primarily use the solution for security.

What is most valuable?

Overall, the solution is okay.

We have a central console and from there you can monitor all workstations via an agent. The agent is installed on workstations and servers and after that, the agent can contact the central server from which we can see all of the information. We can see if the antivirus has been updated, if the solution has been detecting anything, or if there are any issues, for example. 

The pricing is very good. It's quite cheap. It might be one of the least expensive. 

What needs improvement?

It does not cover all of our security issues. It's not a complete security solution. We'd like something like CrowdStrike Falcon. We'd like the same features as CrowdStike. If they can have even better features than CrowdStrike in the future, it would be better.

The solution lacks EDR features.

What's my experience with pricing, setup cost, and licensing?

The solution is cheaper than other products. However, it's not as complete. 

Which other solutions did I evaluate?

We are looking to evaluate CrowdStrike. We understand that that solution covers more features.

What other advice do I have?

I'd rate the solution eight out of ten. It's a good product, however, it does not cover enough for us. We need something more expansive.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1740045 - PeerSpot reviewer
Cyber Security Engineer at a tech services company with 201-500 employees
Real User
It's useful for detecting zero-day attacks but challenging to implement and integrate
Pros and Cons
  • "Kaspersky is easy to use, and it performs well."
  • "Installing Kaspersky is complex. It requires more work from system admins and takes almost one week to deploy, including integration and mapping with other solutions. You also have to configure Kaspersky EDR sandboxing then set up permissions for various teams and customers."

What is our primary use case?

Kaspersky is useful for detecting zero-day attacks. It's signature-based and we get regular updates from the cloud.

What is most valuable?

Kaspersky is easy to use, and it performs well. 

What needs improvement?

I'd like to see more seamless integration with the cloud and other products as well as improvements to Kaspersky's sandboxing features. 

For how long have I used the solution?

I've been working with Kaspersky EDR for a few years now.

What do I think about the stability of the solution?

Kaspersky is stable and scalable. 

How are customer service and support?

Kaspersky support is good. 

How was the initial setup?

Installing Kaspersky is complex. It requires more work from system admins and takes almost one week to deploy, including integration and mapping with other solutions. You also have to configure Kaspersky EDR sandboxing then set up permissions for various teams and customers. 

What's my experience with pricing, setup cost, and licensing?

Kaspersky is licensed on a yearly basis.

What other advice do I have?

I rate Kaspersky EDR seven out of ten. I usually recommended other solutions because Kaspersky is more difficult to implement. I only deploy it when the customer requires Kaspersky. But Kaspersky requires more labor from the technical team to install and implement.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Kaspersky Endpoint Detection and Response Expert Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Kaspersky Endpoint Detection and Response Expert Report and get advice and tips from experienced pros sharing their opinions.