ISL Online Reviews

We primarily use the product for supporting our customers remotely. We are an IT company, and when we don't physically go to their offices, we connect with them through ISL.

We are just much more responsive. We can be faster. We can support our customers in a better way. We are faster. When they have a problem, we can be on their computer immediately.

It's much easier to connect with other services, and it's working great. We haven't had any problems. That's why we have been using it continuously now for all these years.

I like that you are able to add computers to the list and you can connect remotely to them without a user interference. You have a list of computers and you connect to them when you want. 

You can group them so that it's very organized. It's easy to organize all the computers which are important as we have hundreds of computers in the system. It's really good that we just see the customer name, click on it, then we see all the computers, and then we choose the computer we want to connect to. We don't have to go through the procedure with the customer every time. They put in the number and then we connect. They download the program, then open it, and we connect to them. It's very simple. 

Updating the program could be improved. When they're pushing updates, you don't really know that there's an update available. It's not really popping up. There's no window popping up saying there's an update. It is just when you click, "About Us" or something about the program and then you can see that there's an update waiting for you. If you don't click that, you're eventually left wondering, "Why I can't connect?" or maybe, "Why is this function not working?" 

They need to better advertise the features. Often, I discover items that I didn't know were there. They do send a newsletter, from time to time, with information, however, they should have some more information within the product that can alert you to features. 

I've used the solution for five or more years. I've used it for a long time. 

It's really stable. There was no downtime. There's no lag. It works.

There are no problems with scalability. If we need another user for the program, such as a new employee, we just add his email and he's able to log in and start using the program. I haven't seen any problems adding new computers. We have hundreds, and it would also be possible to have thousands if we want to be so big.

In our company, there are about 200 that we have inside of the program. We just click them, and on a daily basis, we get, let's say, ten calls or maybe even more. 

We likely won't increase usage. We can't increase the usage anymore as it's integrated into our business processes.

I might have called customer service two times, however, it was regarding the application on the phone. Mostly, it's a problem-free solution.

They were great. They were really friendly. They helped me. Once we called them, they couldn't solve the issue immediately, however, they said, "Okay, we're going to look into it and we'll try to fix it" It was like a design thing in the app. The experience was great.

We used to use TeamViewer. We also used AnyDesk and UltraViewer and some other solutions. We were using all the remote support software that was available. We were just browsing through. Ultimately, we chose this solution as it had the best pricing. The pricing was really good and we had no issues with the software. 

TeamViewer was a little bit more polished graphically, however, in the end, we just needed to see the customer screen and the job was done, so we chose ISL.

It's a very straightforward process. We just installed it and started using it. You can immediately see what you have to do. I found out that it has a lot more functions which we are actually not using because we didn't even know that it has them. From time to time, we get this newsletter, and from this newsletter, we find out that, "Okay, these things have more features." 

The deployment is fast and only takes a few minutes.

There is no maintenance needed at all. It's working 99% of the time. I don't even know if there was a time it didn't work. It just works all the time.

The ROI was great. It pays off in one week, using the license.

The pricing was good. There were no extra costs beyond the standard licensing fee. 

We are a customer and an end-user.

They have their own service. We have a client, and then we connect to the service, we log in, and then it lists all the computers we edit, or we can create a new session so the customer can connect to it.

I'd advise new users to just start using it and you will see that it's really amazing and actually simple to use, very simple to use.

I'd rate the solution at a ten out of ten.