System Administrator
Real User
The system has reduced our billing cycles from days to hours; virtualization and PowerVM are key

What is most valuable?

We like the virtualization, PowerVM, the live partition mobility, and dynamically adding the processors and the memory. Also AIX. The beauty of AIX is really something to be admired. AIX is a very useful operating system. The volume management is really good.

How has it helped my organization?

I have been using POWER5, POWER6, POWER7, and then we transferred onto POWER8. We really have reduced our billing cycles from days to hours. 

Secondly, it is really good for billing jobs. It is reducing our time. We used to do billing in multiple days, now have reduced it to hours. That's great.

What needs improvement?

The HMC and PowerVM need a more catchy graphical interface. 

Secondly, the command line interfaces should be converted into graphical interfaces. It is such a complex thing in making LPARs when you are using it through a wire server. It should be easy rather than be complicated. I'll give an example of the graphical interface. The V7000 is really great. Anyone can use it, there's no complexity in there. PowerVM and the VIOS interfaces should be like the V7000.

What do I think about the scalability of the solution?

Every two years we have to buy a new server. It is kind of complex, because we have to compare it with Oracle servers. We have to do RFPs. We have to service both the servers, both the technologies, and then everything goes under pricing.

Buyer's Guide
IBM Power Systems
March 2024
Learn what your peers think about IBM Power Systems. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
769,479 professionals have used our research since 2012.

How are customer service and support?

We continuously engage with IBM for different service requests. 

It's good. There are a few different kinds of support available in our area, Premium Services and the Remote Services. We usually use the Remote Services. We just open a ticket and give them the logs and they give us a solution.

They are helpful.

Which solution did I use previously and why did I switch?

No. We are already invested in IBM, so we won't go towards anything else. We have lots of investment in IBM equipment. We are certified with IBM equipment as well as for hardware and software support by IBM.

We have been using IBM the last 15 years or so, and the performance that IBM servers are giving us is really good. Secondly, in our geographical area, it's the support. IBM has got good support. And the workloads we do have in our environment, IBM has got the equipment which can handle those workloads.

How was the initial setup?

Regarding upgrades it's a tricky game. It's a complex thing, because in our environment when something is running smoothly we don't want to stop it or give it downtime. We try to keep it running as long as we can. So in this way we sometime miss the upgrades, we don't upgrade it. But we are now focusing on the upgrades in a timely manner, rather than waiting for years and years. We are working on that.

What other advice do I have?

My rating of nine out of 10 is for the hardware. However, the software still has lots of issues. For example, we need to upgrade the software very frequently, so I'd give it seven out of 10.

In Pakistan, IBM is a market leader, and to maintain that position the main thing is support. If the support guys are good - the people who are managing the accounts for enterprise organizations - are good they are very much in contact with the organization, keeping it informed about the new technologies and the new offerings. These certainly can help in keeping IBM's position right now in the server industry.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Getachew Zeleke - PeerSpot reviewer
Senior Custormer Engineer at Afcor PLC
Real User
Top 5Leaderboard
Reasonably-priced and easy to set up
Pros and Cons
  • "The initial setup is simple and straightforward."
  • "Technical support and documentation need to be improved."

What is our primary use case?

We are a solution provider and we implement these systems for our clients. They are used for networking and other functions.

What is most valuable?

The most valuable features are Power Server, Power5, Power6, and PowerForce.

What needs improvement?

The power supplies often need replacing.

Technical support and documentation need to be improved.

For how long have I used the solution?

I have been working with IBM Power Systems for about 20 years.

What do I think about the scalability of the solution?

The Power Systems are scalable.

How are customer service and technical support?

IBM provides us with procedures for assisting our clients when they need technical support.

Unfortunately, sometimes when I try to contact the technical support from IBM, they do not come back to me with answers.

Which solution did I use previously and why did I switch?

I have worked with many similar solutions.

How was the initial setup?

The initial setup is simple and straightforward. You just connect the cables.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable.

What other advice do I have?

The suitability of this product depends on the customer's environment and its requirements. In general, I am 100% confident in the IBM Power Systems and I recommend them.

I would rate this solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
PeerSpot user
Buyer's Guide
IBM Power Systems
March 2024
Learn what your peers think about IBM Power Systems. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
769,479 professionals have used our research since 2012.
it_user758199 - PeerSpot reviewer
It director
MSP
Helps our run times and our batches run faster, allows us to deliver better SLAs

What is most valuable?

Reliability would be the strongest thing. Speed and performance are a couple of the other top ones.

How has it helped my organization?

It helps our run times and our batches run faster. It allows people to get their job done faster. It allows us to deliver better SLA's. I'm not sure that it uniquely positions our company in our industry.

What needs improvement?

I don't know how you can improve on something that is as stable as it is.

IBM changes licensing, so to speak, with the wind. You never know what they're going to go with. It would be nicer if it were simpler. And, maybe not so costly, that would help.

For how long have I used the solution?

I've been using AIX and Power for about 20 years.

What do I think about the stability of the solution?

Stability is 100%.

What do I think about the scalability of the solution?

The boxes we bought, they're probably not really scalable, because we locked into 850s in a lot of them, but the 870 is more scalable. I think for what we have, and the size, they do fine.

How is customer service and technical support?

I've used them over the years, but not in a while. In the past they were very good.

How was the initial setup?

Straightforward, as are the upgrades.

What was our ROI?

When upgrading from previous versions, in terms of ROI, maybe now there's a little bit, but at least that way it's always backwards compatible, so we don't really have any upgrade issues. I guess the payment back would be the low likelihood of failure or failed upgrades.

We just moved to POWER8 this year, and we saw a big improvement from POWER7.

What's my experience with pricing, setup cost, and licensing?

It is costly compared to other solutions but we justify it by the reliability.

Which other solutions did I evaluate?

We didn't consider competitors for this part of our environment. We chose IBM for its reliability. It runs our Oracle back end systems.

What other advice do I have?

We have four 850s and one 870. We use them for AIX.

When I think servers, and market leaders, I think of Intel. Since they got out of that business, IBM is a leader in what they're focused on right now, which is Power, mainframe. That's really the only thing that is left. They have no competition.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user756276 - PeerSpot reviewer
Manager at a media company with 501-1,000 employees
Real User
We see a big difference in the processing for JDE 9.1, it's faster; and the system is always up

What is most valuable?

Faster. We use JDE 9.1, and from the time that we started using the POWER8 hardware and processors, we could see a big difference in the processing for the JDE 9.1.

How has it helped my organization?

From an IT perspective, on my side of the systems, we don't have the JDE CNC team down on us all the time trying to blame everything on the system running too slow. Now they can't blame it on us because everything's so fast, they're just amazed by it.

We're in oil and gas and I think, right now, we're on the top of our competitors with the systems that we've had. From some of the other companies I've talked to, they're still using old IBM systems or they've gone to other platforms.

What needs improvement?

The CPU. It could always get faster. Pricing's always an issue - with every company; it could always be better.

For how long have I used the solution?

A year and a half, roundabout.

What do I think about the stability of the solution?

On a scale of one to 10 - I've been doing this for 30 year's - I'd give it a ten, being the best. They're always there. They're always available. When the other platforms are going down, and they're working on them all the time, mine's always up. When the other platforms are having security issues, no one's getting into mine.

How are customer service and technical support?

Very good. Sometimes.

I have one thing that I have a problem with, it's when they outsourced everything to India. I would rather have gum surgery than get on the phone and talk to somebody to try to put me with a technical consultant. Whenever I do get someone who picks up the phone here in the USA, I think, "This is going to go quick." It just never does when I get someone else, and my colleagues feel the same way.

Which solution did I use previously and why did I switch?

We were using the POWER7 and moved up to the POWER8, because our contract was running out and we got a pretty good deal to move up to POWER8 hardware.

How was the initial setup?

It was complex. We had IBM lab services come do it for us rather than our business partner, and it went well.

What was our ROI?

We see a return on investment from the move to POWER8.

Which other solutions did I evaluate?

Only IBM, for now.

What other advice do I have?

We're using POWER8 with IBM i.

It let's me work more efficiently. Keeps me around a lot longer.

I consider IBM to be market leader in servers. To remain a market leader in the servers sector they need to keep doing what they're doing. I think they're going in the right direction.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Phylis Mandawa - PeerSpot reviewer
Computer Engineer at Dolphin Professional Services
Real User
Top 10
Good technical support but improvements can be made on the technical side
Pros and Cons
  • "We have had a good experience with the technical support team at IBM."
  • "There are improvements that can be made on the technical side."

What is our primary use case?

I am unsure of what the primary use case of this solution was, as my role was only related to deploying the solution.

What is most valuable?

I am unsure what features I found most valuable because I didn't use the power system deployment for the clients.

What needs improvement?

Unfortunately, I don't have any thoughts now on what could be improved.

For how long have I used the solution?

We have used this solution for approximately six months. However, I am unsure if it is currently the latest version because we deployed the solution on-premises as vendors.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

We have had a good experience with the technical support team at IBM.

How was the initial setup?

I would classify the initial setup as medium. It took approximately one day to deploy IBM power systems. Everyone on the team had their role, so I can't speak about what each person did.

What was our ROI?

I am unsure if the clients have seen a return on investment.

What's my experience with pricing, setup cost, and licensing?

I am unfamiliar with the licensing costs.

What other advice do I have?

I would rate this solution a seven out of ten. However, there are improvements that can be made on the technical side.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user758175 - PeerSpot reviewer
Solution architect
Vendor
Scalability allows very small and Fortune 100 companies to take advantage of the reliability

What is most valuable?

I think that it's reliability and availability. Also, the ability to scale and do some of the newer things with replication, with the storage. They help the Power to really stand out.

How has it helped my organization?

For me, personally, I've been around Power, IBM i, since it was System/38. It's been a long time. Personal knowledge of it is my strength. I can relay that into solutions for our customers.

What needs improvement?

For the i customers, I think that Power, the horsepower, has always been there. So, I would like to see something more on the lower end, where they would make it more cost effective for the small guy, rather than the big guy.

They need to work a little bit more with the smaller guys. Help to make it easier for them to move, to get going into the system. They need to be a little bit more competitive with the Intels of the world.

What do I think about the stability of the solution?

I think they still claim "five 9s" availability. I would have to agree. In my experience, starting out as a CE back in the day, they were always very reliable, very easy to fix when they did break. With some of the other RAS things that they've put into these boxes, they're the best.

What do I think about the scalability of the solution?

The scalability is the great thing. You go from very small systems, mom-and-pop shops, to Fortune 100 companies. That's the biggest thing, the scalability.

How is customer service and technical support?

We have worked with tech support for issues that have arisen. Sometimes, it's not really hardware related. A lot of times it's code related, but they're always very responsive and able to resolve the problems quickly.

How was the initial setup?

In terms of the upgrade from different versions, I think after we got past the jump from Syst ARIS, back in the day; and then, when we went from versions like 6 to 7, or 5.4 to 6, those were the really tough versions. 

Now, the version upgrades are very smooth.

What was our ROI?

We do see return on investment by upgrading from version to version.

I don't think that it's so much power, speed; it's the feature functionality. Some of the newer things that you are able to do with the newer versions, more so than the old days, when it was, "We get X amount of speed." That doesn't happen as much as the new features that are available.

For example, some of the Java things they're doing. Some of the things security-wise, there are a lot of great enhancements.

Which other solutions did I evaluate?

We are strictly IBM.

We go with Power Systems because the reliability and the availability of the systems are key. They are the best systems, as far as reliability and availability go.

What other advice do I have?

We are a business partner, so many of our customers use different versions from 5.4 up to 7.3. Most use IBM i. We do have customers that run POWER8, but we have other customers that are running on POWER5, POWER6. We're trying to get them to move to POWER8.

I would say IBM is a market leader in the server industry. It's hard because, for what my company does, as a business partner, we're not really placing too many new servers. But the customers we have are very loyal and very committed to the platform. I think that, as long as IBM takes care of the customers that they have - there is no better customer than the one you have - take care of those customers and they'll be fine.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
it_user758190 - PeerSpot reviewer
Implementation
Vendor
High performance means fewer machines, fewer servers, and scalability is great

What is most valuable?

The performance, the resiliency, and in the capacity that IBM provides the customer, that you can support old versions like, for example, AIX 5.3/ 6.1 in the new versions.

How has it helped my organization?

In our case we are a business partner, we sell solutions. But I think what our customers appreciate most is that they can save space, since Power is high performance. You can have fewer machines, fewer servers and good performance in your environment.

What needs improvement?

Since the cloud is so in demand right now, there is a feature that VMware has which is vMotion. I would like this with PowerVC, NovaLink, PowerVM. I would like IBM to improve that feature so that we can sell it to our customers and improve their satisfaction.

IBM is definitely a market leader in servers but to maintain that position it needs to improve how the information gets to the customer. Sometimes IBM is very good at doing new things but nobody knows about it.

For how long have I used the solution?

We have been using Power since before it was named Power, RS/6000 and the like. We've worked with POWER more than 10 years.

What do I think about the stability of the solution?

We had issues, but not so big. Most of the time they have been simple things, performance, microcode updates and things like that; but never a big issue that I can recall.

What do I think about the scalability of the solution?

I think scalability is wonderful because you can get start with a small machine and you can grow as you want.

How is customer service and technical support?

In our regions it's Argentina that provides the service to us. It's very good. They always help us.

How was the initial setup?

It's straightforward, it is very simple.

What was our ROI?

When it comes to upgrading from POWER7 to 8, or other upgrades, there can be a return on investment because you can use some parts of a POWER7 machine and build them in to a new POWER8 and I think it's a cost savings for our customers.

I don't know too much about licensing or prices or the like, even though I get involved in the configuration, presales and that kind of thing. I am just hoping to see what is coming with POWER9.

Which other solutions did I evaluate?

We haven't considered any competitors at the moment, but we do have competition back there in my country, of course. We chose IBM because of its performance, resiliency and the capacity you have to make LPARs. It's very good.

What other advice do I have?

We have POWER8, POWER7, we still have some POWER6 and some POWER5. We're using it for AIX.


Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user758136 - PeerSpot reviewer
Regional VIP cloud hosting at a tech consulting company with 501-1,000 employees
MSP
Convergence means all of our storage, processing, database in one platform

What is most valuable?

I would say the converged feature. You can have all of your storage, your processing, your database, everything in the one platform, and all under IBM. That's the best part of it. 

How has it helped my organization?

It has helped them improve in a lot of ways. It has improved their efficiency as well as their scalability, from a growth perspective. They want to add more servers, more processing power, things like that. They can be much more easily done now.

What needs improvement?

I would say that in general we would prefer it if the software was more transparent, in terms of how you are using it. 

Right now it depends on the level of the system and how much more you might have to pay for the same software. And being a cloud provider, we get into a lot of situations where our customers might need just a fraction of a processor, but they still have to pay for a bigger portion of the software costs.

For how long have I used the solution?

We have been providing this for the last 15 years.

What do I think about the stability of the solution?

Upgrading from POWER7 to POWER8 was not a big deal. It was pretty straightforward, I would say. Going from version 5.4 to a 6, that was more of a challenge, but now it is pretty stable. We have some partitions running 7.3, some running 7.2 version. All over the map.

What do I think about the scalability of the solution?

Scalability is great. With the VIOS, the Power and the Power platform, we can virtualize. We can create many more LPARs.

It is definitely a more flexible solution, compared to earlier versions. You want to be able to cater to multiple customers on one particular system. We have dozens of systems running in our environment right now.

Back in the day, it used to be more hardware-centric. Now, with the software version, it is much easier for us to create multiple partitions. We may run a POWER8 system with 20 cores, and we could have, maybe, 30 customers on that one box by slicing and dicing it. So it is pretty good, from that perspective.

Which other solutions did I evaluate?

We are the service provider and so we have the IBM i at every level in the cloud. This is pretty much due to the demand from the customers. It's not us, it's really our customers asking for it.

We also work with other solutions. We do everything; we do Windows, Linux, AIX, as well as IBM i. All different platforms. 

Compared to Intel, Power is a much more stable solution. Security is also much better. Compared to the other platforms, Power definitely has more capabilities.

What other advice do I have?

There are not many companies in the US who can provide the IBM i platform in the cloud so we are uniquely positioned in being able to cater to that particular requirement of our customers.

I would consider IBM to be a market leader from the Power side, but not in other areas. I think they were getting there but they made a big mistake by selling the PureFlex to Lenovo.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free IBM Power Systems Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
Product Categories
Rack Servers
Buyer's Guide
Download our free IBM Power Systems Report and get advice and tips from experienced pros sharing their opinions.