Technical Support Engineer at Netsoft Consulting Services (P) Ltd
Real User
Handles a heavy workload and helps us harmonize databases
Pros and Cons
  • "The solution is highly scalable."
  • "The pricing of the solution is high compared to other products."

What is our primary use case?

Our primary use case is focused on harmonizing databases. The method of deployment depends on our clients and their needs.

What needs improvement?

The size can be improved by making it a little slick. Additionally, we are at a disadvantage in support for people in African countries using the product because we don't have access to the support team 24/7. The solution has several support levels, such as essential and proactive support. They can extend support to African countries.

For how long have I used the solution?

We have been using the solution for five years and are currently using the latest version.

What do I think about the stability of the solution?

The solution is stable.

Buyer's Guide
HPE ProLiant DL Servers
March 2024
Learn what your peers think about HPE ProLiant DL Servers. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
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What do I think about the scalability of the solution?

The solution is highly scalable because the processor core is high to the extent of a dual processor. This means it can handle a heavy workload and virtualization. It's one of the best products that can be effective in a virtualized environment.

How are customer service and support?

I rate the customer service and support an eight out of ten.

How was the initial setup?

The initial setup took a few hours.

What about the implementation team?

Implementation was in-house and required at least two or more people, depending on their level of expertise.

What's my experience with pricing, setup cost, and licensing?

The pricing of the solution is high compared to other products.

What other advice do I have?

I rate the solution an eight out of ten. The solution is good, but the processing power can be improved. I recommend the solution to people who are considering implementing it.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Account Manager at Sinergit
Reseller
Tech support is very useful and the servers are easy to deploy
Pros and Cons
  • "We are quite satisfied with the technical support. We have a direct contact with our HP support. They are always very useful."
  • "HPE ProLiant DL Servers are customizable, but when you first deploy them, you basically have to rebuild configurations on them. This is true for large orders. But for small orders, you will be tied up with previous configurations of some other brand like Dell."

What is our primary use case?

The most common use cases for HPE ProLiant DL Servers are application servers, web servers, and screen servers.

What needs improvement?

HPE ProLiant DL Servers are customizable, but when you first deploy them, you basically have to rebuild configurations on them. This is true for large orders. But for small orders, you will be tied up with previous configurations of some other brand like Dell.

For how long have I used the solution?

I have been selling HPE ProLiant DL Servers for 11 years. I configure HP ProLiant and SimpliVity products every day for the purpose of selling. I am not an engineer. I am a sales executive. 

What do I think about the stability of the solution?

HPE ProLiant DL Servers is stable. 

What do I think about the scalability of the solution?

HPE ProLiant DL Servers is scalable. 

How are customer service and support?

We are quite satisfied with the technical support. We have a direct contact with our HP support. They are always very useful.

How was the initial setup?

HPE ProLiant DL Servers is easy to deploy. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Buyer's Guide
HPE ProLiant DL Servers
March 2024
Learn what your peers think about HPE ProLiant DL Servers. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
770,292 professionals have used our research since 2012.
it_user680322 - PeerSpot reviewer
IT Manager at a paper AND forest products with 1,001-5,000 employees
Vendor
The most valuable features are flexibility and scalability. It just works.

What is most valuable?

Flexibility, scalability, and being a standard. I've used during my career. It's useful to know exactly where to go for information and where to go for support. It just works.

How has it helped my organization?

Just that support is really easy to get a hold of and when things are not functioning, they are able to get the right parts within the right SLAs and it just happens.

What needs improvement?

I would like to see an on-demand model. I think they are already going there. I would like to see something in which you can move your workloads to a cloud kind of offering. That would be something that would be ideal in the future.

From a pricing perspective, a consumption based model would be optimal. There are times when a complete purchase isn’t required and a short term burst of compute is needed.

What do I think about the stability of the solution?

The stability is really good.

What do I think about the scalability of the solution?

The level of scalability depending on the product you choose. With the DL specifically, you can have as many hosts as you want or as much storage as you want. It is very modular. You can just keep bolting things on, essentially like LEGO.

How are customer service and technical support?

I have used technical support, but not recently. In the past, they were really good when I used them.

Which solution did I use previously and why did I switch?

I've only been with the organization a short time. The decision to go with this product was made before I started. The vendor, who did our infrastructure as a service offering, is an HPE partner. So we didn't really choose the solution, but rather, it came to us. And I wouldn't have chosen anything else anyway.

When selecting a vendor, I look for flexibility and support. Everyone has a good sales pitch. However, when it comes to actually executing on it and supporting it long-term, those are the really important parts that not a lot of people consider up front.

How was the initial setup?

I was not involved in the setup at this organization.

What other advice do I have?

Just make sure you look at the total cost of ownership and the long-term use case of what you're actually doing, versus the problem that you're trying to solve right now.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user680274 - PeerSpot reviewer
Delivery Manager at a non-tech company with 10,001+ employees
Vendor
It is stable and easier to maintain than other servers that we had before.

What is most valuable?

It's pretty quick. It's much easier to maintain than other servers we had before. We believe that the 380s are more stable than the other HPE servers that we had before.

How has it helped my organization?

It benefits our organization, operation-wise, because of its stability. Operation-wise, we don't have to put out as much and there's less maintenance.

What needs improvement?

I would like more advice about drivers and servers, depending on the application we are using.

What do I think about the stability of the solution?

Stability is probably the most important feature, especially if you are running a production service. The stability of the solution is really good.

What do I think about the scalability of the solution?

Scalability is pretty good. It depends on the model. The 380 only has a couple of slots you can use. You can put some other enclosures in there as well.

Which solution did I use previously and why did I switch?

We didn’t use other solutions before. We pretty much use servers from generation 3 and now we are up to generation 8.

How was the initial setup?

I was involved in the setup and it was straightforward. It gives you all the options that you want.

Which other solutions did I evaluate?

We select a vendor based on their statistics. We check if they work with other companies or other industries similar to ours. We see if they work with applications that we use, as well as the price. 

Right now, we have HPE from the service perspective. We do have HPE on our shortlist. We currently have IBM as well. 

We are looking into other service management companies. We have HPE at the moment, but we are looking at other service management options.

What other advice do I have?

Depending on the applications they use, they should study the technical requirements, such as storage and processing power.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user564135 - PeerSpot reviewer
IT Manager at a tech consulting company with 1,001-5,000 employees
Consultant
A stable, reliant platform we chose because of price. iLO license management must be better.

What is most valuable?

This kind of product is mainly a cost product. You need to have a good price. It is not a question of big features because there are no main differences between products.

I think the main feature is that it works. We have good management for the product, HPE OneView, which might be a good feature of the product, where you can manage it. Instead of the hardware technology, that is it.

How has it helped my organization?

What we are doing with the product is, we are building services on top of the HPE products, so the main advantage for us is that we have a stable, reliable platform.

What needs improvement?

I would like to see better license management with the iLO. It is very difficult to manage the licenses for the hardware, as they can easily be lost. Then it is very hard to get it back. That must be better.

What do I think about the stability of the solution?

We have not experienced any stability problems; 100% stable.

What do I think about the scalability of the solution?

It is a physical thing, so the main scalability issues are money and delivery time, and not the technology itself. It is difficult to evaluate scalability for a simple server. Scalability is determined by the software and we are not talking about Superdome, just a low-level ProLiant server.

If we scale, we buy more machines. No issues so far.

How are customer service and technical support?

The standard technical support is fine. We also have support with Proactive Support and contact and sometimes you need it, especially for SAP HANA systems where it was average.

The HP ProLiant support was OK.

Which solution did I use previously and why did I switch?

We have been buying HPE rack servers for years. We are talking every year about switching to another technology, and it depends on the performance and the price at that moment, for one year normally.

When we are looking at a vendor like HPE, the most important criteria are innovation, reliability, and good support.

Which other solutions did I evaluate?

We also considered Dell rack servers, Lenovo, and Fujitsu. In the end, we chose HPE because of price.

What other advice do I have?

Have a deep look at the HPE products. They are a market leader, by the numbers. Have a look at them; make a thorough comparison.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user362226 - PeerSpot reviewer
IT Consultant/Architect at a insurance company with 5,001-10,000 employees
Vendor
With the DL380 on local discs, we get lots of performance where other systems will connect to a traditional SAN-based storage.

Valuable Features:

The flexibility of using storage options would be one valuable feature. Another would be competitive pricing. And yet another would the quite high top speeds on the processor.

It's also the simplicity and user friendliness that's important to us. The only issues we've had were software related from our own side, but not from HP.

The provisioning is something you want to do regardless of the actual types of hardware that you use as you want it as wide as possible.

Improvements to My Organization:

We use the DL380 mainly for our workloads, so it's a combination of having to use local storage but also having high demands in terms of top speed on processors. We're using the highest top speed possible in a DL380. With that on the local discs, we get lots of performance where other systems will connect to a traditional SAN-based storage.

You would lose speed there, so we use the product for these high workloads, but we also use products like the 380 or the 360 for workloads that are actually offsite. These are like our smaller data centers where we don't have virtualization. These are branch offices or could be used as a domain controller for Windows, those sorts of workloads.

Room for Improvement:

We'd like to have a management platform that's not limited and that would give us a single view of all our systems. This full range of options is limited only to certain types of hardware.

Also, if you look at compatible infrastructure that was introduced recently, it will be like an image streamer in a compatible system. An image streamer won't be able to provision older types of servers.

Implementation Team:

It's my job to design the infrastructure of the RAM. If there's any operational issue, I would be the one calling HP for that.

Other Solutions Considered:

We've looked at a lot of IBM systems as well as Lenovo and Dell. We also looked at converged systems like Nutanix.

Other Advice:

Look for performance specs. There's a lot of high-end servers being sold in the market with quite low specs.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user317868 - PeerSpot reviewer
Team Manager at a outsourcing company with 1,001-5,000 employees
Vendor
Its fault tolerance is high, providing the capability of a reaction against a “disaster”, and the failure rate is low. When there are hardware failures, however, it's not easily fixable.

Valuable Features

  • It helps with work-load management
  • It's a reliable solution
  • It's easy to fix
  • It's easy to work with and manage

Improvements to My Organization

I have never implemented them as part of an organization, but I worked with these rack servers while providing support for customers.

During the period of time I was providing tech support for this product line, I was able to see that its fault tolerance is really high, providing the capability of a reaction against a “disaster” and the failure rate is really low.

Room for Improvement

Obviously, you will still have hardware failures, but it is not something you can easily fix. This is more about the regular hardware failures that you may get on daily basis such as a bad HDD, NIC failure or regular hardware failures that may be present due to the normal workload of the server, meaning that they have or exceeded the lifetime or they are presenting a huge workload.

Regarding the normal functionality of the server as is, the only improvement I would say is to continue with the research and the development of higher workload capacities as the customer needs are constantly growing, therefore the demand for what the product requires to do will also grow, to avoid the demand to elapse behind the improving of the technology needs to be continued. It's tied to the needs of the end users and any new features that they would require in order to better manage their organizations.

Use of Solution

I’ve worked with these products for over three years providing technical support for the HP ISS industry customers. I did not need to use them in a production environment.

Customer Service and Technical Support

I was part of the technical support team.

Initial Setup

I used to guide customers with the installation, and the initial setup was always straightforward.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user485697 - PeerSpot reviewer
Systems Engineer at a financial services firm with 501-1,000 employees
Vendor
Provides redundancy and insight to our actual data usage on our disk arrays.

What is most valuable?

It's just a solid server. You put it up and it just kind of runs. It's not a whole bunch of jumping through hoops or anything to configure it. It's pretty straightforward. It's really all you can say about the ProLiant servers.

How has it helped my organization?

It gave me more insight to our actual data usage on our disk arrays. Before that, we were using the P2000 G3 disk array from HPE MSA series; just not a whole lot of insights in that.

What needs improvement?

Providing areas with room for improvement is a tough one. We're running AMD right now, so we're not running the latest gen. We're running a gen 8, something DL series. I honestly can't provide areas with room for improvement until I see the next version of what that's going to be. I mean, it’d be nice if AMD got off their butts and provided a new chip for us to use, but right now it's all Intel.

I wish there was a clearer-cut way to back up the BIOS and restore other machines. That'd be really the biggest thing I could see an improvement on, which I think they did fix in gen 9 and 10.

What do I think about the stability of the solution?

I rack them and throw them in there. Once you put them on a rack, as long as you don't mess with it, they just run.

What do I think about the scalability of the solution?

With the DL series redundancy line, just keep throwing them in the rack and plug it into your cluster and it goes. You're not stuck on a blade mid-planner waiting for all your blades to go out of the mid-plane on the enclosure with half of the access; that's why we moved to the DL series. They give us that reliability and we can do redundancy with it; unlike the blade enclosures, where you have to purchase two separate blade enclosures to get genuine redundancy, which is a very steep purchase.

How is customer service and technical support?

The technical support leaves a lot to be desired. I find it amazing that I paid for extra for support for the 3PAR and I wait on the phone for 30 minutes. For that extra support, when I'm paying for the premium support; so it's US-side support, US-based support, I should mention. If I call the regular number without the extra support, I talk to someone instantly.

It's, "What care plan are you on? What care plan are you on?" That's the question of HPE, "Are you on the SA plan?" "Are you on this plan?" You got to dig through this matrix of plans to figure out which phone are we going to call. It's absurd.

How was the initial setup?

The initial setup was pretty straightforward.

What about the implementation team?

I do all of the implementation myself.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free HPE ProLiant DL Servers Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
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