What is our primary use case?
My main use case for Glean Platform is consolidating marketing materials, as I work in DevOps Sales Ops. I set up this platform for the sales team to review material that might be useful for talking to prospects.
One specific example of how the sales team uses Glean Platform to find material for talking to prospects is when we had a prospect and Glean Platform was able to consolidate all the information that we had. That way it was easy to consolidate all the material and then create an email to send out.
What is most valuable?
The best features Glean Platform offers are mostly the view, which I think is very good.
What I find most helpful about the view is that the user interface is very good. It is very easy to chat with the chatbot and get all the material that I want in the way that I need it.
Glean Platform has positively impacted my organization by making it definitely very easy to consolidate a lot of the materials and easy to look at it all at once.
What needs improvement?
I don't have any complaints with Glean Platform actually.
I can't think of anything right now regarding needed improvements, even small things.
I rate it a nine because sometimes it's difficult to understand the integrations part, which is a little difficult to understand.
For how long have I used the solution?
I have been using Glean Platform for four months now.
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What do I think about the stability of the solution?
Glean Platform is stable.
What do I think about the scalability of the solution?
The scalability of Glean Platform is very good, as it is able to scale across multiple instances.
How are customer service and support?
The customer support of Glean Platform is really good.
I would rate the customer support a ten out of ten, as I think it's pretty good.
Which solution did I use previously and why did I switch?
We did not previously use a different solution.
How was the initial setup?
My experience with pricing, setup cost, and licensing has been pretty smooth actually, with no issues.
What was our ROI?
I have seen a return on investment, as I can't give you the exact number but we've been able to contact a lot of prospects just because of the marketing material that we've been able to consolidate with Glean Platform.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing has been pretty smooth actually, with no issues.
Which other solutions did I evaluate?
We did not evaluate other options before choosing Glean Platform, as this is the first time we're using this platform.
What other advice do I have?
The advice I would give to others looking into using Glean Platform is definitely to give it a try. You'll never understand the full scope of it until you try it. I rate this product a nine out of ten overall.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
