Fortinet FortiSandbox is a security-centric solution of Fortinet. The solution inspects all the predicted or suspicious files which are executed in the Fortinet FortiSandbox environment. It contains virtual machines of different types, such as Windows Server, and Windows Ubuntu. If the suspicious files are executed and there is an issue found. The user can request to discard it when the file is delivered to their system.
Consultant at Pi DATACENTERS
Effective threat protection, excellent support, and well integrated
Pros and Cons
- "Fortinet FortiSandbox's most valuable feature is the security it provides against threats, such as ransomware. Additionally, it integrates well with APIs."
- "The initial setup of Fortinet FortiSandbox is complex. You cannot only deploy Fortinet FortiSandbox without deploying the stack of Fortinet solutions. The implementation and integration are challenging tasks with the device and placement in the network. We needed to do POC and offloading testing."
What is our primary use case?
How has it helped my organization?
The solutions have extended our security posture which has helped the organization.
What is most valuable?
Fortinet FortiSandbox's most valuable feature is the security it provides against threats, such as ransomware. Additionally, it integrates well with APIs.
For how long have I used the solution?
Fortinet FortiSandbox for approximately three years.
Buyer's Guide
Fortinet FortiSandbox
June 2025

Learn what your peers think about Fortinet FortiSandbox. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
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What do I think about the scalability of the solution?
Fortinet FortiSandbox is scalable but you have to purchase additional licenses.
Fortinet FortiSandbox is a network-based appliance and we have approximately 2,000 users being protected.
We do not plan to increase the usage of the solution because we are at capacity.
How are customer service and support?
I rate the support from Fortinet FortiSandbox a five out of five.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have not used another similar solution previously.
How was the initial setup?
The initial setup of Fortinet FortiSandbox is complex. You cannot only deploy Fortinet FortiSandbox without deploying the stack of Fortinet solutions. The implementation and integration are challenging tasks with the device and placement in the network. We needed to do POC and offloading testing.
What was our ROI?
This is a cyber security solution, it has a very good ROI in terms of maintaining the reputation and user safety in cybersecurity.
What's my experience with pricing, setup cost, and licensing?
The price of Fortinet FortiSandbox is not expensive.
Which other solutions did I evaluate?
I did not evaluate other options.
What other advice do I have?
The solution requires one security engineer with operational knowledge of the solution. However, they are not needed for a day to day activities, but for all the tuning, performance, and monitoring, one LC administrator is required.
I would recommend this solution to others. It is helpful for monitoring and protecting users from different kinds of attacks. I advise others to use the on-premise or cloud version.
I rate Fortinet FortiSandbox a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Network Security Engineer at MTDS
Highly scalable and offers good support
Pros and Cons
- "It is a stable solution."
- "In future releases, I would like to see more automation capabilities."
What is our primary use case?
We use this solution to stay updated on the latest vulnerabilities and attacks. It acts as a database for Fortinet customers to keep their equipment safe and secure.
What needs improvement?
In future releases, I would like to see more automation capabilities.
For how long have I used the solution?
I have a little experience with this solution. We recently purchased new equipment to upgrade from the old range to the new range.
We previously used FortiGate 100D and upgraded to FortiGate 100S now.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
FortiSandbox is scalable. We have more than 1200 users across branch offices and headquarters.
How are customer service and support?
Whenever we reach out to Fortinet, they give a response in time. Till now, we have had positive interactions.
We connect with FortiGate through qualified vendors, especially regarding SLA and responsiveness.
Which solution did I use previously and why did I switch?
I have experience with other solutions like Sophos and CheckPoint.
How was the initial setup?
What about the implementation team?
We have an IT department managing the solution. There are around 30 people in the team.
What's my experience with pricing, setup cost, and licensing?
FortiSandbox is a subscription that can be purchased from Fortinet directly. Only using FortiSandbox as features purchased as a subscription in the cloud.
We purchased the bundle. So, we got one price for the package. It was a unified package.
What other advice do I have?
Overall, I would rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Fortinet FortiSandbox
June 2025

Learn what your peers think about Fortinet FortiSandbox. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
IT Specialist at IPIC
A solution that helps to troubleshoot different software
Pros and Cons
- "Performance is a valuable feature."
- "The delivery feature in my country is extremely bad."
What is our primary use case?
We use Fortinet FortiSandbox to troubleshoot different software.
What is most valuable?
Performance is a valuable feature.
What needs improvement?
The delivery feature in my country is extremely bad.
For how long have I used the solution?
I have been using Fortinet FortiSandbox for three months.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution.
How was the initial setup?
We have the support to set it up. It took a few months to deploy it. We integrate the solution and the support takes care of the solution after that. Almost three to four people are required for the maintenance.
What's my experience with pricing, setup cost, and licensing?
It is an expensive solution.
What other advice do I have?
I would rate the overall solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Consultant at a financial services firm with 201-500 employees
A multi-functional solution that detects files packed with viruses and quarantines them
Pros and Cons
- "Fortinet FortiSandbox puts suspicious files in quarantine, analyzes for virus risks, and lets them out of quarantine if it detects no risk."
- "If updated, Fortinet FortiSandbox could cover other risks."
What is our primary use case?
Fortinet FortiSandbox is a multi-functional solution. When some files have been packed with viruses, the solution detects and quarantines them.
What is most valuable?
Fortinet FortiSandbox puts suspicious files in quarantine, analyzes for virus risks, and lets them out of quarantine if it detects no risk.
What needs improvement?
The solution could be limited in some scenarios. If updated, Fortinet FortiSandbox could cover other risks.
What do I think about the stability of the solution?
Fortinet FortiSandbox is a very stable solution. In my experience, it has the most stability that I have seen because a lot of clients got the solution and didn't report any problems with the network or the availability of the appliance. Fortinet FortiSandbox is different from other vendors. Percentage-wise, 80% got Fortinet FortiSandbox solutions in Mexico.
What do I think about the scalability of the solution?
There is a specific list of Fortinet products you can select from, and they have a range of user functionalities and performance. So it's easy to increase it or to change to another appliance that can support the growth of any of the factors I mentioned. So it's easy to change it or increase it.
How are customer service and support?
Fortinet FortiSandbox could provide better customer support.
How would you rate customer service and support?
Positive
How was the initial setup?
Fortinet FortiSandbox's initial setup is easy because its graphic interface is very friendly and in 3D. I have been working with Juniper, and they have the same interface. The solution is easy to configure.
What other advice do I have?
There is a special solution in Fortinet for sandboxing that increases the level of security. In that solution, you could get more efficiency in using sandboxing.
Overall, I rate Fortinet FortiSandbox an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Security Consultant at SigmaTelecom
It can analyze process behavior and integrate well with other solutions by the same vendor
Pros and Cons
- "FortiSandbox analyzes the behavior of processes in a sandbox environment, which is useful for threat hunting. The solution has an excellent standard configuration, and you can prioritize the types of files of VMs you want to analyze. It also integrates seamlessly with other Fortinet solutions, like FortiGate, FortiMail, and FortiEMS."
- "It should be easier to import custom virtual machines. Some of the VMs that are in FortiSandbox don't have the applications that we have in our environment. We need to import a VM with specific applications that we use in our environment. Have all the licenses because this is a real environment. You need a license for the Windows client you run on it. It's possible to import custom VMs, but it's a pain to do it. I would like a tool that simplifies the process."
What is our primary use case?
FortiSandbox is used to contain and prevent malware outbreaks.
How has it helped my organization?
One of my clients was receiving malware in their email. Less than 1 percent of their email contained malware, but it was still too many. FortiSandbox prevented the malware from entering the broader network. FortiMail forwarded the files to be analyzed in FortiSandbox, which ran it on a Windows 10 machine with Office 365. The sandbox detected malicious behavior. One of the files tried to change the Windows registry, so FortiSandbox flagged it as malware and reported it to FortiMail, which blocked the email.
What is most valuable?
FortiSandbox analyzes the behavior of processes in a sandbox environment, which is useful for threat hunting. The solution has an excellent standard configuration, and you can prioritize the types of files of VMs you want to analyze. It also integrates seamlessly with other Fortinet solutions, like FortiGate, FortiMail, and FortiEMS.
What needs improvement?
It should be easier to import custom virtual machines. Some of the VMs that are in FortiSandbox don't have the applications that we have in our environment. We need to import a VM with specific applications that we use in our environment. Have all the licenses because this is a real environment. You need a license for the Windows client you run on it. It's possible to import custom VMs, but it's a pain to do it. I would like a tool that simplifies the process.
For how long have I used the solution?
We have used FortiSandbox for three years.
What do I think about the stability of the solution?
FortiSandbox is pretty stable. I don't remember a time when it crashed. We've had to restart the VMs, but not the sandbox itself.
What do I think about the scalability of the solution?
There are limits to FortiSandbox because you must pay for a license for all the VMs you use.
How was the initial setup?
The setup is straightforward. Yeah. You only need to install the VM and configure the two interfaces. We use one FortiSandbox for external requests and another internally. Sometimes, the malware tries to access something on the Internet. you can block it on the sandbox or allow it, so you can gather more information about what it is trying to do.
But maybe you don't want the VM or the malware on the VM accessing the Internet from your environment. You need to configure that interface for that purpose. After that, you must authorize the FortiGate or the fabric devices on the FortiSandbox and create the VMs. If you are using the VMs Fortinet provides, you can download and provision them with one click. It will have the default configuration. The default policy may not work the way you intend, but it will protect out of the box.
What was our ROI?
We've seen a return by preventing outbreaks and stopping zero-day threats.
What's my experience with pricing, setup cost, and licensing?
FortiSandbox is pricey because we need to purchase three licenses, including one for the cloud and an on-prem license. We also have a sandbox that comes with a FortiGate UTM license, but you don't have access to the VMs. However, you can access the malware timeline from the cloud and see the information about the FortiSandbox services. Still, It doesn't block the threat immediately. If you are downloading malware, FortiGate will send it to the FortiGate cloud sandbox, but the download will finish, and you'll have malware in your host. As soon as the sandbox returns a verdict on that file, it will be blocked on the next download attempt if it's malware.
What other advice do I have?
I rate FortiSandbox 10 out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cyber Security Presales Team Leader at Giza Systems
Good product that detects non-signature-based malware
Pros and Cons
- "The product is great. It can be deployed on the cloud or on-premises."
- "It would be better if it had support for Mac and Linux."
What is our primary use case?
It's used to detect non-signature-based malware.
What is most valuable?
The product is great. It can be deployed on the cloud or on-premises. There's a virtual machine and a hardware appliance available, so it's quite versatile.
What needs improvement?
In future releases, it would be better if it had support for Mac and Linux.
For how long have I used the solution?
We have been using this solution since its release.
What do I think about the stability of the solution?
It doesn't crash as often as other vendors' products. So, yeah, I think it's a good product.
How was the initial setup?
It was pretty basic, nothing too complex.
What's my experience with pricing, setup cost, and licensing?
It's not very expensive. I would rate it around a five or six, somewhere in the middle.
What other advice do I have?
I would advise you to connect FortiSandbox with all available Fortinet appliances, such as the Endpoint Protection Suite, FortiGate firewall, FortiMail, and FortiWeb, as well as any other Fortinet appliance they have. It's important to ensure that the deployment is connected to the Sandbox.
Overall, I would rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
Network and Server Engineer at AMiFN
Good for monitoring and security with helpful support
Pros and Cons
- "The GUI makes administration tasks straightforward."
- "It can be difficult if you need to use the Command Line Interface (CLI). It's much easier if you only have to deal with the GUI."
What is our primary use case?
Every day, we connect to Fortinet Administrative Center and Sandbox to view emails. It's great for monitoring and reporting.
What is most valuable?
The firmware is very good.
I like the services and features on offer.
Technical support is okay.
FortiGate is very easy in terms of configuration. The Web GUI is very simple and the Command Line is okay. The GUI makes administration tasks straightforward.
The solution is stable.
You can scale the solution easily.
What needs improvement?
While support is okay, it can always be slightly improved.
It can be difficult if you need to use the Command Line Interface (CLI). It's much easier if you only have to deal with the GUI.
The solution has all of the features we need.
For how long have I used the solution?
I've been using the solution for two years.
What do I think about the stability of the solution?
The product is stable. FortiGate firmware and the Sandbox are stable. We do not have problems. Even when you update, it's very reliable. There are no bigs or glitches.
What do I think about the scalability of the solution?
It is a scalable product.
How are customer service and support?
Support has been mostly helpful.
I have a contact from Fortinet support and my contact is very nice. I use it three to five times a year and they've mostly;y been able to support me and answer my questions.
We do pay for support and they do provide us with help and with patches, et cetera, to help with firmware and updates and any security items.
Which solution did I use previously and why did I switch?
I have used Stormshield in the past. That was a long time ago. We now only use Fortinet for security. Fortinet, in comparison, is easy to configure. Stormshield is also a smaller solution than Fortinet. It's technically more affordable, s Fortinet is more expensive, however, Fortinet is a bigger more technical option.
How was the initial setup?
Setting it up and configuring it is very easy.
It's easy to configure from Sandbox as configuration from the policy is very easy.
I don't have much information in terms of maintenance tasks and what might be needed to maintain the product.
What's my experience with pricing, setup cost, and licensing?
We have a one-year license for the product. You can renew it yearly.
What other advice do I have?
I'm very satisfied with this product.
We are using the latest version of the solution.
We have 500 people in the organization.
I'd recommend the solution to others. It's great, working from the cloud and the security is good.
I would rate the solution ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant Business Development - Security at a comms service provider with 51-200 employees
Easy to configure and implement because of templates and has a competitive price, but there could be a higher number of VMs
Pros and Cons
- "Compared to other solutions, it's easy to configure and implement because of the templates. The timing of scanning files is faster."
- "There could be more templates and a higher number of simulated VMs to configure more use cases. Sometimes we need to configure many use cases in many different environments, and if the number of VMs that we configure is limited, we have to remove some and reconfigure the environment if we need another environment."
What is our primary use case?
I provide this solution in the FortiGate firewall as a cloud license. I'm in presales and I qualify the solution, so I don't install it or deploy it. I worked with Sandbox for one project two years ago, especially with FortiGate 200E. I worked with the customer and prepared the solution according to their needs, and we decided on the architecture and design to deploy this solution.
We put the firewall in the front end design and we configured it so that every file will be downloaded through the HTTP, or HTTPS, and the file will be scanned and analyzed with the antivirus of FortiClient. This is checked with the signature of this antivirus. If it's not okay, we will configure it to be scanned and analyzed with Sandbox.
There, we will configure, for example, a virtual machine for in the cloud that contains Windows Server or Windows Desktop, the version that the customer already has. We deploy some services like Active Directory, or the service that the customer uses. We try to send this file to the virtual cloud. Then we check it. If the file attains a certain score, we will block it. If not, we can make an event quarantine. We configure our event in the firewall or in the switch that connects in this firewall, and we will put it in quarantine until that administrator checks this file and where or not it contains malware or not.
In general, we purchase the license and we configure it in the front end firewall, not in the internal or data center firewall. This is especially for downloading the files that we can receive.
For the firewall, we were using the version FortiOS 7.0. The first version that we deployed was the 6.5 version. That includes this cloud license.
The firewall is on-premise, but the license for FortiSandbox is on the cloud.
There are 10 people using this solution in my company.
How has it helped my organization?
The price has been a benefit to our organization. Fortinet has given us a very interesting financial offer compared to others. For example, if we compared it with Palo Alto, they have a specific license for sandbox but call it WildFire, and it's very expensive. In comparison with the Fortinet, the license is included in a bundle that includes antivirus and URL file filtering. This is for an SMB, small and medium businesses. It's competitive in terms of the price.
What is most valuable?
Compared to other solutions, it's easy to configure and implement because of the templates. The timing of scanning files is faster.
What needs improvement?
There could be more templates and a higher number of simulated VMs to configure more use cases. Sometimes we need to configure many use cases in many different environments, and if the number of VMs that we configure is limited, we have to remove some and reconfigure the environment if we need another environment. It's better to have more use cases and more simulated environments that we can configure.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
The solution is stable. The performance is okay because Fortinet is based on FortiADC, and they have the capability to have a higher performance than others.
I do not use the solution daily. It depends on the project. At the moment, we don't have plans to increase usage.
What do I think about the scalability of the solution?
With the cloud license, the scalability is okay, but it depends on the firewall type. For a smaller business, I think they are limited with the number of files. It depends on the number of firewalls.
For the on-prem solution, it certainly depends. I think there are problems with the scalability. If you need to extend or add more sizing, that means more files per day. We have to change the kind of appliance. This is a problem for that. But if it was on a VM solution, maybe it wouldn't be a problem for scalability.
How are customer service and support?
Technical support is good.
Which solution did I use previously and why did I switch?
We have used other solutions previously. It depends on the needs of our customers and the budget.
Concerning security, Trend Micro is better in comparison.
How was the initial setup?
Initial setup is complex. The length it takes to deploy the solution just depends. We also need to have a tuning phase to collect more information for the environment and how to configure it. If we already have the template, we can easily configure it in two days. But after that, we have to make a learning phase or tuning phase to see how the solution responds and what the results are, and then we can optimize the configuration. The timing depends on the context.
For maintenance, patching, and updating, we need maybe two people.
What's my experience with pricing, setup cost, and licensing?
The price is competitive.
What other advice do I have?
I would rate this solution 7 out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

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Updated: June 2025
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Buyer's Guide
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