Fortinet FortiSandbox is a security-centric solution of Fortinet. The solution inspects all the predicted or suspicious files which are executed in the Fortinet FortiSandbox environment. It contains virtual machines of different types, such as Windows Server, and Windows Ubuntu. If the suspicious files are executed and there is an issue found. The user can request to discard it when the file is delivered to their system.
Consultant at a computer software company with 51-200 employees
Effective threat protection, excellent support, and well integrated
Pros and Cons
- "Fortinet FortiSandbox's most valuable feature is the security it provides against threats, such as ransomware. Additionally, it integrates well with APIs."
- "The initial setup of Fortinet FortiSandbox is complex. You cannot only deploy Fortinet FortiSandbox without deploying the stack of Fortinet solutions. The implementation and integration are challenging tasks with the device and placement in the network. We needed to do POC and offloading testing."
What is our primary use case?
How has it helped my organization?
The solutions have extended our security posture which has helped the organization.
What is most valuable?
Fortinet FortiSandbox's most valuable feature is the security it provides against threats, such as ransomware. Additionally, it integrates well with APIs.
For how long have I used the solution?
Fortinet FortiSandbox for approximately three years.
Buyer's Guide
Fortinet FortiSandbox
January 2026
Learn what your peers think about Fortinet FortiSandbox. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
879,853 professionals have used our research since 2012.
What do I think about the scalability of the solution?
Fortinet FortiSandbox is scalable but you have to purchase additional licenses.
Fortinet FortiSandbox is a network-based appliance and we have approximately 2,000 users being protected.
We do not plan to increase the usage of the solution because we are at capacity.
How are customer service and support?
I rate the support from Fortinet FortiSandbox a five out of five.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have not used another similar solution previously.
How was the initial setup?
The initial setup of Fortinet FortiSandbox is complex. You cannot only deploy Fortinet FortiSandbox without deploying the stack of Fortinet solutions. The implementation and integration are challenging tasks with the device and placement in the network. We needed to do POC and offloading testing.
What was our ROI?
This is a cyber security solution, it has a very good ROI in terms of maintaining the reputation and user safety in cybersecurity.
What's my experience with pricing, setup cost, and licensing?
The price of Fortinet FortiSandbox is not expensive.
Which other solutions did I evaluate?
I did not evaluate other options.
What other advice do I have?
The solution requires one security engineer with operational knowledge of the solution. However, they are not needed for a day to day activities, but for all the tuning, performance, and monitoring, one LC administrator is required.
I would recommend this solution to others. It is helpful for monitoring and protecting users from different kinds of attacks. I advise others to use the on-premise or cloud version.
I rate Fortinet FortiSandbox a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Vice- Head Of Math Department at a non-tech company with 5,001-10,000 employees
Beneficial analysis options, scalable, and plenty of interfaces
Pros and Cons
- "The most valuable features of Fortinet FortiSandbox are the analysis options, artificial intelligence, and the many interfaces it provides."
- "Fortinet FortiSandbox can improve by decreasing the time of analysis response. Other solutions have a better response time, such as WildFire."
What is our primary use case?
Fortinet FortiSandbox is used for threat protection. For example, in emails and the internet.
What is most valuable?
The most valuable features of Fortinet FortiSandbox are the analysis options, artificial intelligence, and the many interfaces it provides.
What needs improvement?
Fortinet FortiSandbox can improve by decreasing the time of analysis response. Other solutions have a better response time, such as WildFire.
For how long have I used the solution?
I have been using Fortinet FortiSandbox for approximately one year.
What do I think about the stability of the solution?
I rate the stability of Fortinet FortiSandbox a four out of five.
What do I think about the scalability of the solution?
I rate the scalability of Fortinet FortiSandbox a four out of five.
How are customer service and support?
I rate the support of Fortinet FortiSandbox a four out of five.
How would you rate customer service and support?
Positive
What other advice do I have?
I rate Fortinet FortiSandbox a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Fortinet FortiSandbox
January 2026
Learn what your peers think about Fortinet FortiSandbox. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
879,853 professionals have used our research since 2012.
Network and Server Engineer at a real estate/law firm with 201-500 employees
Good for monitoring and security with helpful support
Pros and Cons
- "The GUI makes administration tasks straightforward."
- "It can be difficult if you need to use the Command Line Interface (CLI). It's much easier if you only have to deal with the GUI."
What is our primary use case?
Every day, we connect to Fortinet Administrative Center and Sandbox to view emails. It's great for monitoring and reporting.
What is most valuable?
The firmware is very good.
I like the services and features on offer.
Technical support is okay.
FortiGate is very easy in terms of configuration. The Web GUI is very simple and the Command Line is okay. The GUI makes administration tasks straightforward.
The solution is stable.
You can scale the solution easily.
What needs improvement?
While support is okay, it can always be slightly improved.
It can be difficult if you need to use the Command Line Interface (CLI). It's much easier if you only have to deal with the GUI.
The solution has all of the features we need.
For how long have I used the solution?
I've been using the solution for two years.
What do I think about the stability of the solution?
The product is stable. FortiGate firmware and the Sandbox are stable. We do not have problems. Even when you update, it's very reliable. There are no bigs or glitches.
What do I think about the scalability of the solution?
It is a scalable product.
How are customer service and support?
Support has been mostly helpful.
I have a contact from Fortinet support and my contact is very nice. I use it three to five times a year and they've mostly;y been able to support me and answer my questions.
We do pay for support and they do provide us with help and with patches, et cetera, to help with firmware and updates and any security items.
Which solution did I use previously and why did I switch?
I have used Stormshield in the past. That was a long time ago. We now only use Fortinet for security. Fortinet, in comparison, is easy to configure. Stormshield is also a smaller solution than Fortinet. It's technically more affordable, s Fortinet is more expensive, however, Fortinet is a bigger more technical option.
How was the initial setup?
Setting it up and configuring it is very easy.
It's easy to configure from Sandbox as configuration from the policy is very easy.
I don't have much information in terms of maintenance tasks and what might be needed to maintain the product.
What's my experience with pricing, setup cost, and licensing?
We have a one-year license for the product. You can renew it yearly.
What other advice do I have?
I'm very satisfied with this product.
We are using the latest version of the solution.
We have 500 people in the organization.
I'd recommend the solution to others. It's great, working from the cloud and the security is good.
I would rate the solution ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Security Consultant at a computer software company with 201-500 employees
Useful customization, integrates well, but performance could improve
Pros and Cons
- "The most valuable features of Fortinet FortiSandbox are customization, ICAP protocol, and integration with other vendors. Additionally, the security work very well."
- "Fortinet FortiSandbox should improve its performance and security accuracy to keep competitive with other solutions, such as IBM."
What is our primary use case?
I am using Fortinet FortiSandbox for security in the Fortinet fabric.
What is most valuable?
The most valuable features of Fortinet FortiSandbox are customization, ICAP protocol, and integration with other vendors. Additionally, the security work very well.
What needs improvement?
Fortinet FortiSandbox should improve its performance and security accuracy to keep competitive with other solutions, such as IBM.
For how long have I used the solution?
I have been using Fortinet FortiSandbox for approximately six years.
What do I think about the stability of the solution?
Fortinet FortiSandbox is a stable solution.
What do I think about the scalability of the solution?
The scalability of Fortinet FortiSandbox is good.
How are customer service and support?
The support could improve their knowledge because they acquired other solutions and have yet to gain the knowledge to support them.
How was the initial setup?
The initial setup of Fortinet FortiSandbox was easy. It can take a few days to complete.
What about the implementation team?
The maintenance of Fortinet FortiSandbox is done by two IT managers.
What's my experience with pricing, setup cost, and licensing?
The license for Fortinet FortiSandbox depends on the use case.
Which other solutions did I evaluate?
We evaluated other options before choosing Fortinet FortiSandbox.
What other advice do I have?
I would recommend this solution to others.
I rate Fortinet FortiSandbox a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Senior Network & Security Engineer at a logistics company with 51-200 employees
Scalable, simple setup, but customization could improve
Pros and Cons
- "Fortinet FortiSandbox is scalable."
- "The use cases in Fortinet FortiSandbox are not good. It is difficult to upload a custom VM for Fortinet FortiSandbox. The integration of Fortinet FortiSandbox with other Fortinet or FortiGate firewalls is not good. VMs are already installed in the hardware and are working fine, but we tried to approve the custom VM many times but did not succeed."
What is our primary use case?
We use Fortinet FortiSandbox to integrate FortiMail and FortiGate firewalls.
What needs improvement?
The use cases in Fortinet FortiSandbox are not good. It is difficult to upload a custom VM for Fortinet FortiSandbox. The integration of Fortinet FortiSandbox with other Fortinet or FortiGate firewalls is not good. VMs are already installed in the hardware and are working fine, but we tried to approve the custom VM many times but did not succeed.
Fortinet FortiSandbox is complex in uploading the custom VM. Fortinet FortiSandbox needs to improve the customization and the custom framework updates.
For how long have I used the solution?
I have been using Fortinet FortiSandbox for approximately two years.
What do I think about the stability of the solution?
Fortinet FortiSandbox stability could improve.
What do I think about the scalability of the solution?
Fortinet FortiSandbox is scalable.
We have approximately 300 users using this solution. We plan to increase usage of Fortinet FortiSandbox. We are moving to the next version soon.
How are customer service and support?
The technical support of Fortinet FortiSandbox is good.
How was the initial setup?
The initial setup of Fortinet FortiSandbox is easy, it took us a few days to do.
What about the implementation team?
We used a third party to do the implementation of Fortinet FortiSandbox.
We have three engineers that are looking after the maintenance and are supporting the solution.
What's my experience with pricing, setup cost, and licensing?
The price of Fortinet FortiSandbox is expensive.
What other advice do I have?
Fortinet FortiSandbox is a leader in the market and they have good solutions.
I rate Fortinet FortiSandbox a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Architect of solutions at a comms service provider with 11-50 employees
Good performance and integration capabilities with good technical support
Pros and Cons
- "Integration is one of the solution's most valuable aspects. You can integrate even third-party solutions so that they can send the information or files they quarantine through the FortiSandbox"
- "If you were to compare prices between vendors and manufacturers, you would see that the lowest equipment in the Sandbox line is quite expensive for a new customer."
What is our primary use case?
FortiSandbox was a solution that we mainly sold for manual protection, however, in order to have a more compact environment, like you see the security fabric that has Fortinet, in many of our clients, we performed integration within solutions. Our clients are mainly ones that have had Fortinet solutions previously or want to test Fortinet solutions. We also encourage them to use integration with Security Fabric.
Clients mainly use it for documents, or, for example, programs or execute tools that are injected in the network through the perimeter or through the DNC and also for internal analysis. When any of the users reconnect to the network after some time it will perform a check through FortiClient. They also have interaction with FortiSandbox - everything new is put in quarantine during the user's use. These files or execute tools are analyzed in the FortiSandbox.It can also analyze for scripts between documents or inside documents - mainly office documents like Excel, PowerPoint, or PDF.
What is most valuable?
Integration is one of the solution's most valuable aspects. You can integrate even third-party solutions so that they can send the information or files they quarantine through the FortiSandbox. That's one of the main features every customer relies on or likes.
The performance capacity is impressive. Normally, you will need a big solution, I would say, or big hardware so that you can handle all the processing you have to do. However, FortiSandbox is quite a good hardware in and of itself. You can handle it without any restrictions.
With an on-premises solution, you can do all the analysis locally and not have the need to connect to the internet to depend on that service.
The solution can scale, however, it needs to be planned ahead of time.
The technical support on offer is quite good.
What needs improvement?
With the 3000D we had some issues with the FortiOS version. I don't remember which one it was, however, there was an interaction problem or a performance issue. It might have been the FortiOS issue as it was a very particular, very specific issue and the performance was very high. All the indicators were in the highest levels and yet the equipment was not necessarily overloaded from doing analysis.
I haven't interacted directly with these solutions. I mainly use it for design and not how they work, and therefore I haven't interacted directly with them. It would be hard for me to comment on missing features in general.
The price just could be a little bit better, I would say, however, that depends a lot on the manufacturer. If you were to compare prices between vendors and manufacturers, you would see that the lowest equipment in the Sandbox line is quite expensive for a new customer. Those kinds of clients that don't have a very big budget or at least a medium one, need to rely on cloud solutions more than hardware, as hardware is expensive.
It would be ideal if the product had the ability to, if it cannot detect something correctly, to be able to put it on hold until a new release. That would be very circumstantial, actually. However, it could help protect against unknown entities.
What do I think about the stability of the solution?
I can't really speak to the stability. I haven't checked the functionalities of how they work in the current databases. So I don't have too much info about it.
What do I think about the scalability of the solution?
Part of the design is to know how the solution can scale. You normally try to leave some space. For example, you offer a customer the possibility to scale in the future, according to their needs, however, only if you know the customer is going to grow. If the customer doesn't have that need, it doesn't make any sense to offer them equipment with some space to grow or to have more processing capacity or more licenses in the future. I would say normally you would sell what the customer needs plus a 5% to 10% cushion for the future if needed. However, it would be a properly designed solution.
We usually work with medium to large-scale organizations.
How are customer service and technical support?
Technical support has been pretty good. I know they respond every time. It just takes a few hours. It doesn't take too much time to respond. They're helpful and you can count on them.
Which solution did I use previously and why did I switch?
We are also a reseller of Palo Alto solutions.
How was the initial setup?
In terms of the initial setup, I would say it is half straightforward and half complex. It depends on the scenario and it depends on the kind of things you want to do with the Sandbox, for example, the kind of files you want to analyze or which kind of OS or images you want to analyze. It also depends on the requirements. Sometimes it's harder to deploy due to the scenario, the use case.
Deployment times also vary, however, it takes, at minimum, 15 days to set everything up.
What's my experience with pricing, setup cost, and licensing?
The solution is a rather sizable investment. That said, for those organizations with sensitive data, that feed to know they are protected, it's likely worth the price tag.
What other advice do I have?
We are resellers of the product.
I worked as a systems engineer previously. I'm now a sales executive, however, previously, I was in charge of making all the designs and the architecture for the solutions, and therefore, I know the distribution of these products, how can they be used, and different scenarios. I know how to position, for example, a FortiGate inside of a network for network segmentation and also for perimeter protection. Working also for VPN solutions, we were using FortiClients in EMS. We can have a centralized solution for VPN and also endpoint protection.
In terms of versions we deployed, there was FortiSandbox 1000D and also FortiSandbox 3000D.
We try to integrate solutions together so they can have some feedback on each other and they can work better to provide security and to also sharpen the attack services.
If you don't want to have any zero-day malware on your network, if you know that you will be literally exposed to those kinds of malware, it's good to have a solution such as this. That said, it's a big, big investment. It's a big investment for a business. If you really want to protect your information, if you're dealing with very, very delicate information, you need some kind of hardware or solution that can protect it from any kind of malware, especially those from zero-day. This Sandbox would be a must-have solution for those kinds of customers.
I'd rate the solution at a nine out of ten. That would be dependant on what types of third-party software a company has that the solution could integrate with effectively.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
ICT Manager at a wholesaler/distributor with 201-500 employees
It can emulate several operating systems and is stable and easy to set up
Pros and Cons
- "The scanner office document as well as PDF are useful. The most valuable thing is that you can emulate different operating systems without having the danger of getting something infected. It emulates several operating systems, and as a result, you either get the file or you don't get the file."
- "I don't know if it is viable to do an improvement like this. When there are passwords in the password-protected files, it can't scan them or do things like this. I don't know if an algorithm or something else could make it better. Nowadays, many legitimate office documents have passwords."
What is our primary use case?
We mainly use it for incoming mail from all our domains because we have several of them. We are servicing many companies as the holding company. Every mail is passed to the Sandbox virtual machine. It is a VM. Occasionally, a link or a standalone file that we want to check is also passed to the Sandbox virtual machine.
What is most valuable?
The scanner office document as well as PDF are useful. The most valuable thing is that you can emulate different operating systems without having the danger of getting something infected. It emulates several operating systems, and as a result, you either get the file or you don't get the file.
What needs improvement?
I don't know if it is viable to do an improvement like this. When there are passwords in the password-protected files, it can't scan them or do things like this. I don't know if an algorithm or something else could make it better. Nowadays, many legitimate office documents have passwords.
For how long have I used the solution?
I have been using Fortinet FortiSandbox for about five to six years.
What do I think about the stability of the solution?
It is very stable. The only thing is that you have to manually check for some extensions. You have to do that mainly for the office documents because they change their extension. You have to manually add the new extension, but it is not a big problem.
How are customer service and technical support?
They are very responsive. At first, I had interacted with only the Greece branch of Fortinet, which has only pre-sales engineers, not the support engineers, and they were very helpful. For the last two and a half years, we have a contract with a dedicated team for support. They're getting bigger, better, and greater.
How was the initial setup?
It is very simple. You just specify the operating system that you want to emulate as well as the office version. It is pretty straightforward in terms of the procedure. It is easy to use and has a very useful interface.
What's my experience with pricing, setup cost, and licensing?
Altogether, it is about €10,000 for the Sandbox and Email Gateway.
What other advice do I have?
I have used it within the Fortinet ecosystem. The whole Fortinet ecosystem collaborates very well. It is a standalone product as well, but I haven't tested it as a standalone product. If I had a choice, I would opt for the cloud version. I currently have the on-premises version.
I would rate Fortinet FortiSandbox a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Network Engineer at a tech services company with 1,001-5,000 employees
It's a reasonably priced solution for dealing with unknown threats
Pros and Cons
- "FortiSandbox helps us handle unknown threats. Every vendor is competing for who can detect an unknown threat the fastest. Fortinet is competitive in the market."
- "Sometimes, there are issues upgrading the version of the firewall or the SD-LAN box. After we upgrade to the latest version of the software, we still have the same box. I think it's the same for every vendor."
What is our primary use case?
FortiSandbox is a tool we use to secure our client's data. We implement FortiSandbox depending on an organization's requirements.
What is most valuable?
FortiSandbox helps us handle unknown threats. Every vendor is competing for who can detect an unknown threat the fastest. Fortinet is competitive in the market.
What needs improvement?
Sometimes, there are issues upgrading the version of the firewall or the SD-LAN box. After we upgrade to the latest version of the software, we still have the same box. I think it's the same for every vendor.
For how long have I used the solution?
We have used Fortinet for around one year.
What do I think about the stability of the solution?
FortiSandbox is stable.
What do I think about the scalability of the solution?
FortiSandbox is scalable.
How are customer service and support?
I rate Fortinet support eight out of 10.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We use different solutions depending on the client's requirements. Sometimes we implement Palo Alto. We need to discuss it with the client and select the product that's appropriate for their use case and environment.
How was the initial setup?
Setting up FortiSandbox is easy and takes about three weeks. You need to collect the asset management information and requirements to integrate FortiSandbox.
What's my experience with pricing, setup cost, and licensing?
I rate FortiSandbox eight out of 10 for affordability. It's competitive and reasonable.
What other advice do I have?
I rate Fortinet FortiSandbox eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free Fortinet FortiSandbox Report and get advice and tips from experienced pros
sharing their opinions.
Updated: January 2026
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Buyer's Guide
Download our free Fortinet FortiSandbox Report and get advice and tips from experienced pros
sharing their opinions.
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