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Vice- Head Of Math Department at a non-tech company with 5,001-10,000 employees
Real User
Sep 25, 2022
Beneficial analysis options, scalable, and plenty of interfaces
Pros and Cons
  • "The most valuable features of Fortinet FortiSandbox are the analysis options, artificial intelligence, and the many interfaces it provides."
  • "The most valuable features of Fortinet FortiSandbox are the analysis options, artificial intelligence, and the many interfaces it provides."
  • "Fortinet FortiSandbox can improve by decreasing the time of analysis response. Other solutions have a better response time, such as WildFire."
  • "Fortinet FortiSandbox can improve by decreasing the time of analysis response. Other solutions have a better response time, such as WildFire."

What is our primary use case?

Fortinet FortiSandbox is used for threat protection. For example, in emails and the internet.

What is most valuable?

The most valuable features of Fortinet FortiSandbox are the analysis options, artificial intelligence, and the many interfaces it provides.

What needs improvement?

Fortinet FortiSandbox can improve by decreasing the time of analysis response. Other solutions have a better response time, such as WildFire.

For how long have I used the solution?

I have been using Fortinet FortiSandbox for approximately one year.

Buyer's Guide
Fortinet FortiSandbox
March 2026
Learn what your peers think about Fortinet FortiSandbox. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,286 professionals have used our research since 2012.

What do I think about the stability of the solution?

I rate the stability of Fortinet FortiSandbox a four out of five.

What do I think about the scalability of the solution?

I rate the scalability of Fortinet FortiSandbox a four out of five.

How are customer service and support?

I rate the support of Fortinet FortiSandbox a four out of five.

What other advice do I have?

I rate Fortinet FortiSandbox a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Network and Server Engineer at AMiFN
Real User
Aug 14, 2022
Good for monitoring and security with helpful support
Pros and Cons
  • "The GUI makes administration tasks straightforward."
  • "I'm very satisfied with this product."
  • "It can be difficult if you need to use the Command Line Interface (CLI). It's much easier if you only have to deal with the GUI."
  • "It can be difficult if you need to use the Command Line Interface (CLI). It's much easier if you only have to deal with the GUI."

What is our primary use case?

Every day, we connect to Fortinet Administrative Center and Sandbox to view emails. It's great for monitoring and reporting. 

What is most valuable?

The firmware is very good. 

I like the services and features on offer. 

Technical support is okay.

FortiGate is very easy in terms of configuration. The Web GUI is very simple and the Command Line is okay. The GUI makes administration tasks straightforward. 

The solution is stable.

You can scale the solution easily.

What needs improvement?

While support is okay, it can always be slightly improved. 

It can be difficult if you need to use the Command Line Interface (CLI). It's much easier if you only have to deal with the GUI. 

The solution has all of the features we need. 

For how long have I used the solution?

I've been using the solution for two years. 

What do I think about the stability of the solution?

The product is stable. FortiGate firmware and the Sandbox are stable. We do not have problems. Even when you update, it's very reliable. There are no bigs or glitches. 

What do I think about the scalability of the solution?

It is a scalable product.

How are customer service and support?

Support has been mostly helpful. 

I have a contact from Fortinet support and my contact is very nice. I use it three to five times a year and they've mostly;y been able to support me and answer my questions. 

We do pay for support and they do provide us with help and with patches, et cetera, to help with firmware and updates and any security items. 

Which solution did I use previously and why did I switch?

I have used Stormshield in the past. That was a long time ago. We now only use Fortinet for security. Fortinet, in comparison, is easy to configure. Stormshield is also a smaller solution than Fortinet. It's technically more affordable, s Fortinet is more expensive, however, Fortinet is a bigger more technical option.

How was the initial setup?

Setting it up and configuring it is very easy.

It's easy to configure from Sandbox as configuration from the policy is very easy. 

I don't have much information in terms of maintenance tasks and what might be needed to maintain the product. 

What's my experience with pricing, setup cost, and licensing?

We have a one-year license for the product. You can renew it yearly.

What other advice do I have?

I'm very satisfied with this product.

We are using the latest version of the solution. 

We have 500 people in the organization. 

I'd recommend the solution to others. It's great, working from the cloud and the security is good. 

I would rate the solution ten out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Fortinet FortiSandbox
March 2026
Learn what your peers think about Fortinet FortiSandbox. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,286 professionals have used our research since 2012.
Senior Security Consultant at SEE "Systems Engineering of Egypt"
Real User
Aug 7, 2022
Useful customization, integrates well, but performance could improve
Pros and Cons
  • "The most valuable features of Fortinet FortiSandbox are customization, ICAP protocol, and integration with other vendors. Additionally, the security work very well."
  • "The most valuable features of Fortinet FortiSandbox are customization, ICAP protocol, and integration with other vendors; additionally, the security works very well."
  • "Fortinet FortiSandbox should improve its performance and security accuracy to keep competitive with other solutions, such as IBM."
  • "Fortinet FortiSandbox should improve its performance and security accuracy to keep competitive with other solutions, such as IBM."

What is our primary use case?

I am using Fortinet FortiSandbox for security in the Fortinet fabric.

What is most valuable?

The most valuable features of Fortinet FortiSandbox are customization, ICAP protocol, and integration with other vendors. Additionally, the security work very well.

What needs improvement?

Fortinet FortiSandbox should improve its performance and security accuracy to keep competitive with other solutions, such as IBM.

For how long have I used the solution?

I have been using Fortinet FortiSandbox for approximately six years.

What do I think about the stability of the solution?

Fortinet FortiSandbox is a stable solution.

What do I think about the scalability of the solution?

The scalability of Fortinet FortiSandbox is good.

How are customer service and support?

The support could improve their knowledge because they acquired other solutions and have yet to gain the knowledge to support them.

How was the initial setup?

The initial setup of Fortinet FortiSandbox was easy. It can take a few days to complete.

What about the implementation team?

The maintenance of Fortinet FortiSandbox is done by two IT managers.

What's my experience with pricing, setup cost, and licensing?

The license for Fortinet FortiSandbox depends on the use case.

Which other solutions did I evaluate?

We evaluated other options before choosing Fortinet FortiSandbox.

What other advice do I have?

I would recommend this solution to others.

I rate Fortinet FortiSandbox a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
Mostafa  Nawar - PeerSpot reviewer
Senior Network & Security Engineer at a logistics company with 51-200 employees
Real User
Top 10
Apr 4, 2022
Scalable, simple setup, but customization could improve
Pros and Cons
  • "Fortinet FortiSandbox is scalable."
  • "Fortinet FortiSandbox is a leader in the market and they have good solutions."
  • "The use cases in Fortinet FortiSandbox are not good. It is difficult to upload a custom VM for Fortinet FortiSandbox. The integration of Fortinet FortiSandbox with other Fortinet or FortiGate firewalls is not good. VMs are already installed in the hardware and are working fine, but we tried to approve the custom VM many times but did not succeed."
  • "The use cases in Fortinet FortiSandbox are not good. It is difficult to upload a custom VM for Fortinet FortiSandbox."

What is our primary use case?

We use Fortinet FortiSandbox to integrate FortiMail and FortiGate firewalls.

What needs improvement?

The use cases in Fortinet FortiSandbox are not good. It is difficult to upload a custom VM for Fortinet FortiSandbox. The integration of Fortinet FortiSandbox with other Fortinet or FortiGate firewalls is not good. VMs are already installed in the hardware and are working fine, but we tried to approve the custom VM many times but did not succeed.

Fortinet FortiSandbox is complex in uploading the custom VM. Fortinet FortiSandbox needs to improve the customization and the custom framework updates.

For how long have I used the solution?

I have been using Fortinet FortiSandbox for approximately two years.

What do I think about the stability of the solution?

Fortinet FortiSandbox stability could improve.

What do I think about the scalability of the solution?

Fortinet FortiSandbox is scalable.

We have approximately 300 users using this solution. We plan to increase usage of Fortinet FortiSandbox. We are moving to the next version soon.

How are customer service and support?

The technical support of Fortinet FortiSandbox is good.

How was the initial setup?

The initial setup of Fortinet FortiSandbox is easy, it took us a few days to do.

What about the implementation team?

We used a third party to do the implementation of Fortinet FortiSandbox.

We have three engineers that are looking after the maintenance and are supporting the solution.

What's my experience with pricing, setup cost, and licensing?

The price of Fortinet FortiSandbox is expensive.

What other advice do I have?

Fortinet FortiSandbox is a leader in the market and they have good solutions.

I rate Fortinet FortiSandbox a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1325754 - PeerSpot reviewer
Consultant Business Development - Security at a comms service provider with 51-200 employees
Consultant
Mar 1, 2022
Easy to configure and implement because of templates and has a competitive price, but there could be a higher number of VMs
Pros and Cons
  • "Compared to other solutions, it's easy to configure and implement because of the templates. The timing of scanning files is faster."
  • "Compared to other solutions, it's easy to configure and implement because of the templates, and the timing of scanning files is faster."
  • "There could be more templates and a higher number of simulated VMs to configure more use cases. Sometimes we need to configure many use cases in many different environments, and if the number of VMs that we configure is limited, we have to remove some and reconfigure the environment if we need another environment."
  • "I think there are problems with the scalability. If you need to extend or add more sizing, that means more files per day, we have to change the kind of appliance."

What is our primary use case?

I provide this solution in the FortiGate firewall as a cloud license. I'm in presales and I qualify the solution, so I don't install it or deploy it. I worked with Sandbox for one project two years ago, especially with FortiGate 200E. I worked with the customer and prepared the solution according to their needs, and we decided on the architecture and design to deploy this solution.

We put the firewall in the front end design and we configured it so that every file will be downloaded through the HTTP, or HTTPS, and the file will be scanned and analyzed with the antivirus of FortiClient. This is checked with the signature of this antivirus. If it's not okay, we will configure it to be scanned and analyzed with Sandbox.

There, we will configure, for example, a virtual machine for in the cloud that contains Windows Server or Windows Desktop, the version that the customer already has. We deploy some services like Active Directory, or the service that the customer uses. We try to send this file to the virtual cloud. Then we check it. If the file attains a certain score, we will block it. If not, we can make an event quarantine. We configure our event in the firewall or in the switch that connects in this firewall, and we will put it in quarantine until that administrator checks this file and where or not it contains malware or not.

In general, we purchase the license and we configure it in the front end firewall, not in the internal or data center firewall. This is especially for downloading the files that we can receive.

For the firewall, we were using the version FortiOS 7.0. The first version that we deployed was the 6.5 version. That includes this cloud license.

The firewall is on-premise, but the license for FortiSandbox is on the cloud.

There are 10 people using this solution in my company.

How has it helped my organization?

The price has been a benefit to our organization. Fortinet has given us a very interesting financial offer compared to others. For example, if we compared it with Palo Alto, they have a specific license for sandbox but call it WildFire, and it's very expensive. In comparison with the Fortinet, the license is included in a bundle that includes antivirus and URL file filtering. This is for an SMB, small and medium businesses. It's competitive in terms of the price.

What is most valuable?

Compared to other solutions, it's easy to configure and implement because of the templates. The timing of scanning files is faster.

What needs improvement?

There could be more templates and a higher number of simulated VMs to configure more use cases. Sometimes we need to configure many use cases in many different environments, and if the number of VMs that we configure is limited, we have to remove some and reconfigure the environment if we need another environment. It's better to have more use cases and more simulated environments that we can configure.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

The solution is stable. The performance is okay because Fortinet is based on FortiADC, and they have the capability to have a higher performance than others.

I do not use the solution daily. It depends on the project. At the moment, we don't have plans to increase usage.

What do I think about the scalability of the solution?

With the cloud license, the scalability is okay, but it depends on the firewall type. For a smaller business, I think they are limited with the number of files. It depends on the number of firewalls.

For the on-prem solution, it certainly depends. I think there are problems with the scalability. If you need to extend or add more sizing, that means more files per day. We have to change the kind of appliance. This is a problem for that. But if it was on a VM solution, maybe it wouldn't be a problem for scalability.

How are customer service and support?

Technical support is good.

Which solution did I use previously and why did I switch?

We have used other solutions previously. It depends on the needs of our customers and the budget.

Concerning security, Trend Micro is better in comparison.

How was the initial setup?

Initial setup is complex. The length it takes to deploy the solution just depends. We also need to have a tuning phase to collect more information for the environment and how to configure it. If we already have the template, we can easily configure it in two days. But after that, we have to make a learning phase or tuning phase to see how the solution responds and what the results are, and then we can optimize the configuration. The timing depends on the context.

For maintenance, patching, and updating, we need maybe two people.

What's my experience with pricing, setup cost, and licensing?

The price is competitive.

What other advice do I have?

I would rate this solution 7 out of 10.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1740486 - PeerSpot reviewer
Senior Security Engineer at a computer software company with 1,001-5,000 employees
Real User
Jan 8, 2022
Effective behavior analysis, useful manual scan, and overall comprehensive features
Pros and Cons
  • "The dynamic behavior analysis is excellent. We have many attacks caught by the FortiSandbox as zero-day attacks. Additionally, the administration is simple and can be customized to fit your companies needs."
  • "I would recommend Fortinet FortiSandbox to others, it is the most comprehensive sandbox available."
  • "The reporting tools could be improved in Fortinet FortiSandbox."
  • "The reporting tools could be improved in Fortinet FortiSandbox."

What is our primary use case?

We are using Fortinet FortiSandbox to inspect and scan all our files. All the files inside our organization that is transferred through the company. The solution scans the files inside the PSVM because it has many VMs inside the FortiScan. It's working on zero-day attacks and not based on the signature of the threat. It's based on behavior analysis.

What is most valuable?

The dynamic behavior analysis is excellent. We have many attacks caught by the FortiSandbox as zero-day attacks. Additionally, the administration is simple and can be customized to fit your companies needs.

Fortinet FortiSandbox has manual scan features. We have other sandboxes solutions from other vendors but they don't have this feature. It allows you to interpret or intervene in the scan whatever you want. It is a SOC analyzer, and it is called Manual Scan or something similar. Comparing this feature to other vendors, it's very good.

What needs improvement?

The reporting tools could be improved in Fortinet FortiSandbox.

For how long have I used the solution?

I have been using Fortinet FortiSandbox for approximately six years.

What do I think about the stability of the solution?

The stability of the solution is good.

What do I think about the scalability of the solution?

We have not tried to scale the solution, it has been working fine for what we have been using it for at this time.

We have approximately 50 devices and 1,000 to 2,000 files being scanned daily.

We use the solution extensively.

Which solution did I use previously and why did I switch?

We use similar sandbox solutions from Forcepoint and Palo Alto.

How was the initial setup?

The installation of Fortinet FortiSandbox is very easy.

What about the implementation team?

We did the implementation ourselves.

What's my experience with pricing, setup cost, and licensing?

We are on an annual license to use the solution. We have an additional feature that is integrated with S5, which is working well.

What other advice do I have?

I would recommend Fortinet FortiSandbox to others, it is the most comprehensive sandbox available.

I rate Fortinet FortiSandbox an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
ICT Manager at Nic. J. Theocarakis
Real User
Nov 30, 2020
It can emulate several operating systems and is stable and easy to set up
Pros and Cons
  • "The scanner office document as well as PDF are useful. The most valuable thing is that you can emulate different operating systems without having the danger of getting something infected. It emulates several operating systems, and as a result, you either get the file or you don't get the file."
  • "The most valuable thing is that you can emulate different operating systems without having the danger of getting something infected."
  • "I don't know if it is viable to do an improvement like this. When there are passwords in the password-protected files, it can't scan them or do things like this. I don't know if an algorithm or something else could make it better. Nowadays, many legitimate office documents have passwords."
  • "When there are passwords in the password-protected files, it can't scan them or do things like this."

What is our primary use case?

We mainly use it for incoming mail from all our domains because we have several of them. We are servicing many companies as the holding company. Every mail is passed to the Sandbox virtual machine. It is a VM. Occasionally, a link or a standalone file that we want to check is also passed to the Sandbox virtual machine.

What is most valuable?

The scanner office document as well as PDF are useful. The most valuable thing is that you can emulate different operating systems without having the danger of getting something infected. It emulates several operating systems, and as a result, you either get the file or you don't get the file. 

What needs improvement?

I don't know if it is viable to do an improvement like this. When there are passwords in the password-protected files, it can't scan them or do things like this. I don't know if an algorithm or something else could make it better. Nowadays, many legitimate office documents have passwords.

For how long have I used the solution?

I have been using Fortinet FortiSandbox for about five to six years.

What do I think about the stability of the solution?

It is very stable. The only thing is that you have to manually check for some extensions. You have to do that mainly for the office documents because they change their extension. You have to manually add the new extension, but it is not a big problem. 

How are customer service and technical support?

They are very responsive. At first, I had interacted with only the Greece branch of Fortinet, which has only pre-sales engineers, not the support engineers, and they were very helpful. For the last two and a half years, we have a contract with a dedicated team for support. They're getting bigger, better, and greater. 

How was the initial setup?

It is very simple. You just specify the operating system that you want to emulate as well as the office version. It is pretty straightforward in terms of the procedure. It is easy to use and has a very useful interface.

What's my experience with pricing, setup cost, and licensing?

Altogether, it is about €10,000 for the Sandbox and Email Gateway. 

What other advice do I have?

I have used it within the Fortinet ecosystem. The whole Fortinet ecosystem collaborates very well. It is a standalone product as well, but I haven't tested it as a standalone product. If I had a choice, I would opt for the cloud version. I currently have the on-premises version.

I would rate Fortinet FortiSandbox a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2074539 - PeerSpot reviewer
Senior Network Engineer at a tech services company with 1,001-5,000 employees
Real User
Jan 24, 2023
It's a reasonably priced solution for dealing with unknown threats
Pros and Cons
  • "FortiSandbox helps us handle unknown threats. Every vendor is competing for who can detect an unknown threat the fastest. Fortinet is competitive in the market."
  • "Sometimes, there are issues upgrading the version of the firewall or the SD-LAN box. After we upgrade to the latest version of the software, we still have the same box. I think it's the same for every vendor."

What is our primary use case?

FortiSandbox is a tool we use to secure our client's data. We implement FortiSandbox depending on an organization's requirements. 

What is most valuable?

FortiSandbox helps us handle unknown threats. Every vendor is competing for who can detect an unknown threat the fastest. Fortinet is competitive in the market. 

What needs improvement?

Sometimes, there are issues upgrading the version of the firewall or the SD-LAN box. After we upgrade to the latest version of the software, we still have the same box. I think it's the same for every vendor. 

For how long have I used the solution?

We have used Fortinet for around one year.

What do I think about the stability of the solution?

FortiSandbox is stable. 

What do I think about the scalability of the solution?

FortiSandbox is scalable.

How are customer service and support?

I rate Fortinet support eight out of 10. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We use different solutions depending on the client's requirements. Sometimes we implement Palo Alto. We need to discuss it with the client and select the product that's appropriate for their use case and environment.

How was the initial setup?

Setting up FortiSandbox is easy and takes about three weeks. You need to collect the asset management information and requirements to integrate FortiSandbox.

What's my experience with pricing, setup cost, and licensing?

I rate FortiSandbox eight out of 10 for affordability. It's competitive and reasonable.

What other advice do I have?

I rate Fortinet FortiSandbox eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Fortinet FortiSandbox Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2026
Buyer's Guide
Download our free Fortinet FortiSandbox Report and get advice and tips from experienced pros sharing their opinions.