The solution is used by a small organization of around 500 end users to provide online courses to their students.
Manager Networking Solutions at CCS Computer's Pvt Ltd
A stable solution with a straightforward setup and good technical support
Pros and Cons
- "Fortinet FortiEDR's scalability is quite good, and you can add licenses to the solution."
- "The solution should address emerging threats like SQL injection."
What is our primary use case?
What is most valuable?
Fortinet FortiEDR's scalability is quite good, and you can add licenses to the solution.
What needs improvement?
Fortinet FortiEDR should include some of the new features and better pricing. The solution should address emerging threats like SQL injection. It would be good if the solution detects ransomware files.
For how long have I used the solution?
We have implemented Fortinet FortiEDR for our clients, and they have been using it for the last two to three years.
Buyer's Guide
Fortinet FortiEDR
September 2026
Learn what your peers think about Fortinet FortiEDR. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
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What do I think about the stability of the solution?
Fortinet FortiEDR is a stable solution. Our client has been running it successfully for the last three years.
How are customer service and support?
The solution's technical support is good and fast.
How was the initial setup?
The solution's initial setup is very straightforward.
What about the implementation team?
The solution was deployed within a week.
What's my experience with pricing, setup cost, and licensing?
Fortinet FortiEDR has a yearly subscription. The solution's pricing should be improved because other players in the market are coming up with competitive prices.
What other advice do I have?
Two to three people are required to deploy Fortinet FortiEDR.
Overall, I rate Fortinet FortiEDR an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
Information Security Analyst at a energy/utilities company with 1,001-5,000 employees
The consoles are easy to read, and I like the ability to move assets from one to the other
Pros and Cons
- "The console is easy to read. I also like the scanning part and the ability to move assets from one to the other."
- "FortiEDR could add a separate scanning dashboard. In incident management, we prefer to remove the endpoint system from the environment and scan the system. We typically use Symantec for that, but if we want to use FortiEDR for that, then we need a scanning tab to clarify things."
What is our primary use case?
We use FortiEDR to detect malicious activities that primarily occur on the endpoints. For example, it can catch a server downloading malicious software or a user accidentally accessing a harmful URL. Three or four engineers manage the solution.
What is most valuable?
The console is easy to read. I also like the scanning part and the ability to move assets from one to the other.
What needs improvement?
FortiEDR could add a separate scanning dashboard. In incident management, we prefer to remove the endpoint system from the environment and scan the system. We typically use Symantec for that, but if we want to use FortiEDR for that, then we need a scanning tab to clarify things.
If I'm scanning assets from the backend, I should be able to tell from my end if any malicious files were installed onto the server. It may be any server like Windows Server or the operating system for an endpoint laptop or desktop.
For how long have I used the solution?
We deployed FortiEDR around eight or nine months ago.
What do I think about the stability of the solution?
I rate FortiEDR 10 out of 10 for stability.
How are customer service and support?
Fortinet support is excellent. I don't deal with the Fortinet firewall, but a few of my colleagues are on the firewall team, and they say their T1 or P2 calls are handled smoothly.
How was the initial setup?
Setting up FortiEDR isn't difficult.
What other advice do I have?
I rate FortiEDR 10 out of 10. I say go for it.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Fortinet FortiEDR
September 2026
Learn what your peers think about Fortinet FortiEDR. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
912,517 professionals have used our research since 2012.
Project Coordinator at ELECTUS
An effective endpoint that is easy to set up and simple to expand
Pros and Cons
- "The stability is very good."
- "Mostly our customers use this as an endpoint solution for the workstations and really find it quite effective."
- "We'd like to see more one-to-one product presentations for the distribution channels."
What is our primary use case?
The implementation that we have is on one municipality in Serbia with, for example, 300 plus users. It was the FortiGate F200 EDR solution with an appliance and the necessary one-year support.
What is most valuable?
The best features depends on the customer. Our primary goal is to our customers. Mostly our customers use this as an endpoint solution for the workstations and really find it quite effective.
The stability is very good.
It is scalable.
The solution is pretty straightforward to set up.
What needs improvement?
We'd like to see more one-to-one product presentations for the distribution channels. You must know the technical issues and technical possibilities of this solution very well. It would be nice to have some sort of help to explain the potential of the product.
For how long have I used the solution?
I've been using the solution for approximately three years.
What do I think about the stability of the solution?
The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The scalability is okay. If you want to expand on some other products in the Fortinet Portfolio, it is very, very easy. For example, we're also using Fortinet's FortiNAC solution for IoT platforms or IoT devices.
We have 500 users that use this solution daily.
How are customer service and support?
We haven't really dealt with technical support.
Which solution did I use previously and why did I switch?
We do have EDR solutions from other companies as well.
How was the initial setup?
We are a technical crew. Therefore, we had nice training, and everything worked quite well. We are satisfied with the process. It's not too difficult. That said, you must have knowledge of the product if you want to do an implementation for this kind of device. On a scale of one to ten, it's a seven. It's okay.
What's my experience with pricing, setup cost, and licensing?
The pricing is pretty reasonable. I would rate it four out of five in terms of affordability.
What other advice do I have?
We are a Fortinet partner. We are a system integrator company. We have some projects that use FortiGate products. We are a company that does business only in the public sector, in the government sector. We don't do corporate.
I'd advise those new to the solution to go one step at a time and not immediately try to tackle all of the features at once. As you grow, you can keep adding on and begin to implement other services.
I'd rate the solution nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
System Admin at Kuratorium Wiener Pensionisten-Wohnhäuser
Very stable and scalable
Pros and Cons
- "The solution is stable and scalable."
- "Cannot be used on mobile devices with a secure connection."
- "We'd like to be able to put this on our mobile devices and make secure connections to our network."
What is our primary use case?
We own facility houses for the elderly and I'm a network and system admin. We are customers of Fortinet.
What is most valuable?
The solution is stable and scalable.
What needs improvement?
We'd like to be able to put this on our mobile devices and make secure connections to our network. It would be great if we could bring this product in a single MDM application for mobiles, Androids, and for IOSs. It's complicated to administer so I'd like one application for all these things.
For how long have I used the solution?
I've been using this solution for two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The product is scalable, we have 30 users in our company.
How was the initial setup?
The initial setup is a little complicated. We have three admins currently involved.
What's my experience with pricing, setup cost, and licensing?
Licensing costs could be lower.
What other advice do I have?
This product is currently in our test environment and I like it and rate FortiEDR eight out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior System Engineering at a tech services company with 11-50 employees
Sends timely alerts about threats detected in the environment, but it is not user-friendly, and the agent updates are difficult
Pros and Cons
- "I get alerts when scripts are detected in the environment."
- "The solution is not user-friendly."
What is our primary use case?
We are using the AirGap edition. The solution is used for threat hunting. Some things are aligned to update the database to keep up with the vulnerabilities and threats on the internet.
What is most valuable?
I get alerts when scripts are detected in the environment. I can immediately stop the process. I can see which processes are running and immediately allow, stop, or reverse the damage.
What needs improvement?
The solution is not user-friendly. It is a bit hard for me. We must have the knowledge needed to find the threats using the product. We must know how to navigate and investigate using the tool. I think the usage is limited for AirGap users. We cannot use AI. Keeping up with the agent updates is a little bit difficult. Fortinet must make agent updates easier.
I run the solution on-premise. One of the VMs needs a lot of memory. It takes a lot of resources off of my VMware. I know I need resources to run threat hunting. The vendor advised me to go to the cloud. However, it's not up to me to go to the cloud. I need my CEO’s approval.
For how long have I used the solution?
I have been using the solution for three years.
How are customer service and support?
I have directly contacted the engineering staff. When I open a ticket, I can contact support immediately. The team helps me with my problems.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
The solution is not expensive. However, CrowdStrike is more expensive.
Which other solutions did I evaluate?
CrowdStrike is much more advanced than FortiEDR. CrowdStrike is fully on the cloud and has AI features. I think it has a SOC team, too. The user interface is great. According to the reviewers, CrowdStrike is the number one tool for cybersecurity. I am evaluating CrowdStrike so that we can move to CrowdStrike in the future.
What other advice do I have?
The solution provides online training that we can use to learn how to use the product. My recommendation depends on an organization's budget. However, I will recommend CrowdStrike more than Fortinet. Overall, I rate the product a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
Network Engineer at a educational organization with 1,001-5,000 employees
A scalable tool that needs users to go through a straightforward initial setup phase
Pros and Cons
- "It is a scalable solution...The initial setup of Fortinet FortiEDR was straightforward."
- "I haven't seen the use of AI in the solution."
What is most valuable?
The most valuable attributes of the solution stem from the features of the next-generation firewall.
What needs improvement?
I haven't seen the use of AI in the solution. In the future, I am interested to see the use of AI in Fortinet FortiEDR.
For how long have I used the solution?
I have been using Fortinet FortiEDR for three years.
What do I think about the stability of the solution?
The downtime we faced in our company was not because of Fortinet FortiEDR.
What do I think about the scalability of the solution?
It is a scalable solution.
How are customer service and support?
I rate the technical support a seven out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup of Fortinet FortiEDR was straightforward.
The solution is deployed on an on-premises model.
From what I remember, the product's deployment process did not take too long.
Which other solutions did I evaluate?
I am still in the process of comparing Fortinet FortiEDR to Cisco, and till now, I have found Fortinet FortiEDR to be an easier tool to use.
What other advice do I have?
I recommend those who plan to use the solution to give it a try. Considering all the use cases, different environments, and costs, people need to find the best solution that suits them well.
I rate the overall product an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Customer Success Manager at Digitank Technology
An anti-malware product that integrates well with other vendor products such as firewalls, SIEM, etc
Pros and Cons
- "he solution is an anti-malware product that integrates well with other vendor products such as firewalls, SIEM, etc. It captures threat intelligence and gives you better visibility. The product also has sandboxing features."
- "I would like the solution to extend beyond endpoint protection and include other attack surfaces such as other network components."
What is most valuable?
The solution is an anti-malware product that integrates well with other vendor products such as firewalls, SIEM, etc. It captures threat intelligence and gives you better visibility. The product also has sandboxing features.
What needs improvement?
I would like the solution to extend beyond endpoint protection and include other attack surfaces such as other network components.
For how long have I used the solution?
I have been working with the product for three years.
What do I think about the stability of the solution?
I would rate the solution's stability an eight out of ten.
What do I think about the scalability of the solution?
I would rate the product's scalability a ten out of ten.
How was the initial setup?
I would rate the solution's setup an eight out of ten. We have deployed the solution on the cloud and on-prem. The tool's deployment took three weeks to complete.
What's my experience with pricing, setup cost, and licensing?
I would rate the solution's pricing an eight out of ten.
What other advice do I have?
I would rate the product an eight out of ten. We work with medium customers. The product's integration and customer service are great.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cybersecurity Lead at a tech vendor with 10,001+ employees
Easy to configure and use, and improved our customer satisfaction
Pros and Cons
- "Fortinet is very user-friendly for customers."
- "To improve Fortinet, we need to see more features and technology areas at the endpoint level introduced."
What is our primary use case?
We work with the end-to-end Fortinet portfolio, especially their UTM firewall, anti-APT, and EDR solutions.
How has it helped my organization?
Fortinet has improved our customer satisfaction. This is primarily what I see.
Fortinet FortiEDR is easy to use. It is easy to deploy, manage, and configure.
Fortinet helps free up around 14 percent of our staff's time to work on other projects.
What is most valuable?
Fortinet is very user-friendly for customers. The support is also very good.
What needs improvement?
To improve Fortinet, we need to see more features and technology areas at the endpoint level introduced.
For how long have I used the solution?
We are a global system integration partner with Fortinet, and we have been reselling Fortinet products for more than ten years.
What do I think about the stability of the solution?
I give the stability an eight out of ten.
What do I think about the scalability of the solution?
I give the scalability a seven out of ten. Fortinet must consider performance when scaling, and ensure that the performance is not impacted.
How are customer service and support?
The technical support is good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We switched to Fortinet because it is easy to use.
How was the initial setup?
The initial setup is straightforward. The deployment configuration is straightforward.
What about the implementation team?
We are a reseller, so we implement the solution for our clients.
What was our ROI?
We have seen a return on investment in the form of time saved and increased customer satisfaction.
What's my experience with pricing, setup cost, and licensing?
The pricing is good. Prices used to be lower, but I think they are getting higher.
Which other solutions did I evaluate?
I evaluated Palo Alto and Check Point firewalls. Fortinet is user-friendly.
What other advice do I have?
I give Fortinet FortiEDR an eight out of ten.
The time to value depends on the complexity of the solution and can take anywhere from two to fifteen days.
This is my third time attending RSA. I always look forward to meeting my old friends, and I always come away with a lot of knowledge.
Attending RSA gives us the opportunity to explore new cybersecurity vendors for potential future purchases.
Disclosure: My company has a business relationship with this vendor other than being a customer. GSI partner
Security Analyst at a tech vendor with 10,001+ employees
We saw time to value within two weeks of implementing the solution, which strengthened our use cases
Pros and Cons
- "Fortinet has helped free up around 20 percent of our staff's time to help us out."
- "ZTNA can improve latency."
What is our primary use case?
How has it helped my organization?
Fortinet helped us scale large-scale deals with clients because of its strong offerings.
Fortinet is very straightforward to use. I have access to a lot of technical resources, and I have been able to use them effectively.
Fortinet has helped free up around 20 percent of our staff's time to help us out.
We saw time to value within two weeks of implementing the solution, which strengthened our use cases.
What is most valuable?
I would say FortiSIEM, is a good alternative to Splunk.
The focus area for analytics is to tie it into the firewall components within SD-WAN.
What needs improvement?
ZTNA can improve latency. I believe that a lot of the focus is on SD-WAN.
For how long have I used the solution?
I have been using Fortinet FortiEDR for four years.
What do I think about the stability of the solution?
I rate Fortinet's stability a ten out of ten.
What do I think about the scalability of the solution?
I rate Fortinet's scalability a nine out of ten.
How are customer service and support?
Fortinet's technical support is top-notch. They have a partner manager, technical account reps, and a lot of ongoing community activities to ensure that people stay up-to-date on the latest information.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup requires a lot of communication with the business to gather and clarify requirements.
What about the implementation team?
We worked with Fortinet to implement the solution, and then our team of technical staff deployed it.
What was our ROI?
We have seen a return on investment. Teams are being hired and staffed to meet the demand of having Fortinet implemented on our client projects.
What's my experience with pricing, setup cost, and licensing?
The pricing is typical for enterprises and fairly priced. Deals are negotiated with an account manager.
Which other solutions did I evaluate?
We evaluated Palo Alto Networks. However, we felt that they did not have the entire suite of analytics that I was looking for. Fortinet, on the other hand, seems to have a more diversified offering in this area.
What other advice do I have?
I give Fortinet FortiEDR a nine out of ten.
The RSA conference helps me stay up-to-date on technology. It also helps me think differently about my use cases. Sometimes, a feature is supported, but other times, vendors may not have it. There may be a reason why they're not doing things the way they say they will.
Attending RSA has an impact on our organization's cybersecurity purchases. In fact, some of the vendors I spoke to told me that a group had already scheduled a meeting with us, which I was unaware of.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Easy to deploy and integrates with other Fortinet products but could be more affordable
Pros and Cons
- "The solution was relatively easy to deploy."
- "The support needs improvement."
What is our primary use case?
We primarily use the solution as an EDR. We use the product to keep things homogenous as the company uses a lot of Fortinet products.
What is most valuable?
The solution was relatively easy to deploy.
Our whole environment is using Fortinet and this integrates well into it.
What needs improvement?
I've never tried the solution in mixed environments. I'm not sure if it would work well in an environment with Palo Alto or Cisco.
The support needs improvement.
It is not a good product for smaller organizations or organizations under 500 endpoints.
Having a fully integrated team would be nice. Recently, we had to use a third-party team.
For how long have I used the solution?
We only started using the solution about 12 months back.
What do I think about the stability of the solution?
I'd rate the stability six out of ten. It does take quite a bit of memory. Sometimes this is not the most stable of platforms.
What do I think about the scalability of the solution?
I'd rate the scalability at seven out of ten.
We had issues with scaling. We had to use a third-party team which was an issue with the deployment. When we had to expand there were complications. We ended up exceeding the number of endpoints we signed up for. It was not sized properly.
The companies using the solution would have to be large or medium-sized at least. It wouldn't be economical to use for a small company. If a company has under 500 endpoints, it wouldn't necessarily make sense to use the solution.
How are customer service and support?
We've been disappointed with technical support. They need to improve their services. Having a fully integrated team would be nice. Right now, we deal with a third-party team and have had some issues with them.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I also use Cynet and prefer that to FortiEDR.
Cynet is easy to use. It's basically launch and leave.
How was the initial setup?
It is straightforward to set up and easy to deploy.
What's my experience with pricing, setup cost, and licensing?
The pricing for FortiEDR is pretty high. It's not affordable for small companies. I'd rat the affordability three out of ten in terms of affordability, with ten being affordable.
What other advice do I have?
I'm an end-user.
I can recommend this solution, however, it wouldn't be at the top of my list in terms of recommendations.
I'd rate it six out of ten overall. There is quite some space for improvement.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: September 2026
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