Fortinet FortiEDR Reviews

We use it for endpoint security. We were searching if it could replace our old EDR solution. 

We use it for everything now. We no longer have another security solution except from the Microsoft 365 package.

Fortinet FortiEDR handles our main endpoint security.

We have FortiEDR installed on all our systems. This protects them from any threats.

This solution has improved our endpoint security posture. Before this, we didn't have any EDR solution, just standard endpoint security. 

Now, with FortiEDR's behavior analysis and comprehensive threat detection, we definitely have better protection.

We chose FortiEDR because we were looking for a robust EDR solution. One thing that appealed to us was the potential integration with our FortiGate firewalls. 

We hoped to mitigate threats and stop the traffic by having the firewall and EDR work together, but this wasn't straightforward out-of-the-box. It needs specific configuration which hasn't been done yet. That was a bit unexpected.

I would like to improve the integration process because a big selling point was the ease of integration within the Fortinet ecosystem. I would expect more built-in collaboration to allow for easier threat mitigation across Fortinet systems.

The strength of FortiEDR lies in its overall ability to protect us from new threats. We have encountered issues with it as well.

We've had a lot of false positives; things incorrectly flagged that require manual configuration to allow. Even worse, after we allow a legitimate program, it sometimes gets flagged again after an update. This has caused a lot of extra work for my team. I would like to see improved heuristics so the system better understands what's legitimate and doesn't keep blocking it after minor updates.

I have been using it for a year. We use the latest version in my company. 

I would rate the stability a six out of ten. 

We've had some erroneous warnings that didn't make sense. It gives me the impression of a product that still has some issues to resolve. 

Additionally, there are three main areas of concern:

1. The product itself seems to have some unresolved issues.
2. The integration with the rest of the Fortinet ecosystem could be better. It feels standalone rather than part of an integrated solution.
3. The high level of maintenance required due to the heuristics, or lack thereof. We keep seeing the same warnings and blockages even after updates. We need to constantly be on top of it, allowing traffic repeatedly.

So, all those factors impact the overall stability. There's room for improvement, especially considering it's a newer version.

I would rate the scalability an eight out of ten. 

It's installed on everyone's devices, so it's protecting users during working hours. Think of it as active for five days a week. We use it to its maximum capacity. 

We have around 500 end users.

We work through our supplier for support. We've shared our findings and issues, and there was some initial back-and-forth to find the root cause. There wasn't a clear, immediate answer or solution. They opened tickets with Fortinet, so it feels like the whole process is still evolving.

Neutral

We had traditional endpoint security, but this is our first EDR solution.

We didn't have any major problems during the installation while in monitoring mode. Issues arose, causing a lot of overhead, when we enabled the prevention mode and started seeing those false positives.

If we're looking strictly at the setup, there weren't any problems. I'd rate my experience with it an eight out of ten, with ten being easy and one being difficult to set up. 

The implementation itself was fine, but we experienced a lot of frustration due to the overhead of those false positives. We had to dedicate someone to constantly monitor and allow legitimate traffic. This created a negative experience with FortiEDR.

The deployment involved installing it on all our endpoint user devices. One person handled the deployment. 

We use it on the cloud. Since it's a managed service, the provider handles the systems where it's installed. We install the client on our users' devices.

We have one person dedicated to maintaining, but I'd like to have less overhead. There's too much time spent handling these findings. We'll be working with the service provider to try to reduce that.

We license it per employee, so as long as the employee count remains the same, the licensing won't change. We have it installed on every device.

We got a good deal on licensing, so it is in the competitive range.

I would rate the pricing a seven out of ten, with ten being expensive, and one being cheap. 

The pricing is fixed. However, we had larger configuration costs associated with the implementation.

We considered CrowdStrike and Microsoft Defender. Cost was a factor, and we were interested in the potential integration with FortiGate firewalls. However, that integration didn't work out as smoothly as expected.

Definitely have a small testing environment and not just monitor mode. Include a limited network so you can see how it reacts in full prevention mode to assess the potential impact of false positives. 

Also, if you are interested in integration with FortiGate firewalls, carefully investigate how that collaboration will be achieved.

Overall, I would rate the solution a six out of ten.

It's a kind of virus defense that is looking to the future and not to the past.

The main thing is that I feel safe. Because the processes that have been used to get a handle on the attackers are much better than other competitors.

The solution is very secure compared to other vendors.

The only minor concern is occasional interference with desired programs, although it's a necessary trade-off. Otherwise, I have no suggestions for improvement.

Another area of improvement is support. It could be faster. 

In future releases, maybe some extra features could be added to make it better, and maybe the events and history could be made a little bit clearer.

We've been using it for four to five years now.

It is a stable solution. 

It is a scalable solution. There are around 6o end users using this solution. It is easy to scale. 

The customer service and support are quite okay. It could be better. 

Positive

I have used ESET. ESET is an old-style defense that has less problems with new programs, but it's not as secure as Fortinet.

We currently use both ESET and Fortinet. We have some places, especially for developers, that can't use FortiEDR because it's too restrictive.

Installation is straightforward.

The initial installation on the server side takes a bit of time, but if we consider the overall process, it could take about a week.

We require two people for deployment. The maintenance is easy. 

The pricing model is okay. It's not cheap, but it's not expensive either. It's a customized price. It's a yearly license. There are no extra costs. 

I would definitely recommend the solution. 

Overall, I would rate the solution a nine out of ten because but the only concerns I have are that it can sometimes have problems with new programs, and the support could be a bit faster.

We are primarily using the solution for endpoint detection response. It's endpoint security.

We do POCs for people who wish to purchase the product.

The performance has been fine.

It's good for the detection and response to threats.

The setup is pretty simple.

Technical support has been decent in the past.

We have seen an ROI. It is worth the cost.

The stability could be better.

The scalability could be improved a bit.

We find the solution to be a bit expensive. 

I've been using the solution for approximately one year. I haven't used it for that long just yet.

The solution is mostly stable and the performance is okay. It could be better, however.

The scalability is fine. I'd rate it eight out of ten, although it could always be better. 

We have around 2,000 users. At this time, we do not have plans to increase the number of users. 

We've used technical support several times. They were fine. I do not have any complaints about the level of service.

We did not previously use a different EDR solution. This is the first product of this nature that we have used. 

The setup is pretty simple. The deployment takes less than one month. For the most part, the setup process is pretty reasonable and not complex.

We have a few people that are able to handle the deployment and maintenance. 

We have witnessed ROI. It is worth the money. 

The pricing is a bit expensive. I'd rate it eight out of ten, with ten being very expensive. 

We're using the latest version of the solution.

I'd rate the solution eight out of ten overall. I'd recommend the solution to others. 

Clients use the solution for endpoint protection purposes.

It's easy to configure and integrate the solution with the current network because it is used by Fortinet clients.

I have been using Fortinet FortiEDR for two years.

Fortinet FortiEDR is a stable solution.

Fortinet FortiEDR is a scalable solution.

I rate the solution’s scalability ten out of ten.

The solution costs less than 10,000 for 100 users. Users have to pay additional costs to have the solution on the cloud.

Fortinet FortiEDR provides good documentation and training for its partners. I would recommend the solution to other users.

Overall, I rate the solution ten out of ten.

We are using the AirGap edition. The solution is used for threat hunting. Some things are aligned to update the database to keep up with the vulnerabilities and threats on the internet.

I get alerts when scripts are detected in the environment. I can immediately stop the process. I can see which processes are running and immediately allow, stop, or reverse the damage.

The solution is not user-friendly. It is a bit hard for me. We must have the knowledge needed to find the threats using the product. We must know how to navigate and investigate using the tool. I think the usage is limited for AirGap users. We cannot use AI. Keeping up with the agent updates is a little bit difficult. Fortinet must make agent updates easier.

I run the solution on-premise. One of the VMs needs a lot of memory. It takes a lot of resources off of my VMware. I know I need resources to run threat hunting. The vendor advised me to go to the cloud. However, it's not up to me to go to the cloud. I need my CEO’s approval.

I have been using the solution for three years.

I have directly contacted the engineering staff. When I open a ticket, I can contact support immediately. The team helps me with my problems.

Positive

The solution is not expensive. However, CrowdStrike is more expensive.

CrowdStrike is much more advanced than FortiEDR. CrowdStrike is fully on the cloud and has AI features. I think it has a SOC team, too. The user interface is great. According to the reviewers, CrowdStrike is the number one tool for cybersecurity. I am evaluating CrowdStrike so that we can move to CrowdStrike in the future.

The solution provides online training that we can use to learn how to use the product. My recommendation depends on an organization's budget. However, I will recommend CrowdStrike more than Fortinet. Overall, I rate the product a seven out of ten.

The competition of Fortinet FortiEDR is with CrowdStrike in Sri Lanka, especially if I consider the banking and BFSI sectors, where most of the network areas are handled by Fortinet. With Fortinet FortiEDR, the customers get security and endpoint security for their networks. My company deals with Fortinet FortiEDR for our customers.

With Fortinet FortiEDR, the console is available with the product through the vendor network, which takes care of the security part while offering firewall functionalities. The product offers everything in the same console. With Fortinet, The customers do not face any issues when using other resources in the tool since they don't have to handle the consoles separately. With Fortinet, one person or one resource can handle two consoles together.

Right now, my company focuses on the on-premises version of the product since the cloud competencies offered by the tool are comparatively a bit less. I think cloud security and SASE are areas of concern in the product where improvements are required. The tool's cloud version has to be improved in terms of the security it offers.

I have been using Fortinet FortiEDR for a year. My company functions as a reseller of the product.

Fortinet FortiEDR experiences a good journey in Sri Lanka if you consider the prices it offers and the competitive nature with Check Point and other vendors. Fortinet FortiEDR enjoys a good journey in Sri Lanka when compared to the other vendors. There is no need to convince the customer that Fortinet FortiEDR is good, as they already know about the advantages of the tool. Customers know about the other products in the market and know how the other tools are when compared to Fortinet FortiEDR. In general, customers have knowledge about Fortinet FortiEDR and the other products in the market. I have no complaints about the product since I don't find any disadvantages when it comes to Fortinet FortiEDR.

My company deals with around ten customers of the product that deals in the software industry. There are some customers of my company from the banking and finance sectors who prefer the product's on-premises version.

My company's engineers contact Fortinet FortiEDR's support team. When my company undertakes the process of customer onboarding, our technical team ensures that they directly handle the customer for a year with the help of support from Fortinet's team. As per my knowledge, Fortinet offers good support compared to the other vendors in the market.

The product's initial setup phase is very easy.

The solution is deployed on an on-premises model.

The time required to deploy the solution depends on the needs of our company's customers. My company's engineers handle the product's deployment area. It takes around a month to deploy the solution.

Fortinet FortiEDR is available at a very competitive price compared to the other products in the market. Customers also know about the prices of the Other products in the market, and they are aware that Fortinet FortiEDR's prices are cost-effective.

I recommend the product to those who plan to use it, but I will definitely ask them about the network security platforms they use in their environment. I would definitely recommend Fortinet FortiEDR to those who already have Fortinet products in their environment.

The integration with other Fortinet solutions has not impacted our company's security strategy.

Considering the list of complaints that my company has received regarding the product from our customers, I rate the overall product an eight out of ten.

We are an incident response team, and we use Fortinet FortiEDR for our cyber protection-related activities.

Fortinet FortiEDR has helped our organization by providing reports that identify network weaknesses.

With the proper training, the solution is easy to use.

In some cases, the solution has freed up around three and a half hours of our staff's time so that they can work on other projects.

The most valuable feature is the analysis, because of the beta structure.

FortiEDR can be improved by providing more detailed reporting.

I have been using Fortinet FortiEDR for seven years.

I give the stability of the solution a seven out of ten.

FortiEDR is a scalable solution because it has a well-structured and manageable report that is easy to understand.

We previously used a different solution, but I cannot recall its name.

I give Fortinet FortiEDR an eight out of ten.

I came here to test ICS points and get some tools for VFDs. API security is becoming increasingly important, as we use a lot of APIs in our government. We need to test APIs to ensure they are secure, especially as ransomware attacks are also on the rise.

This is my fourth time coming to this RSA. I bought a new product here this time. We can see everything in one room, which makes it easy for us to understand and also make new contacts.

Our primary use cases for Fortinet FortiEDR are cash registers and endpoint, and point of sales.

The reason we originally started with FortiClient with one of our clients in the first place was that they were able to have legacy cash registers, a really old technology, which we had to get to run in a small resource space, and FortiClient, which was the predecessor, allowed us to literally pick and choose what features we wanted in the client and reduce its size, which you couldn't do with any other types of clients that were out there. That's how we started with that.

It is mostly on premise and any cloud services that we use are directly from Fortinet themselves. I would call that public cloud. We do run some of the customer's environment in private cloud, basically co-location. This has provided the services back to their dataset. I am talking about Fortinet's cloud for the public. For the private stuff it was basically out at Q9, which is the co-location provider.

Fortinet FortiEDR has the ability to customize the footprint of the client or the agents on the device and on the endpoint.

The features that I have found most valuable are the ability to customize it and to reduce its size. It lets you run in a very small window in terms of memory and resources on legacy cash registers. The customer has literally about 800 cash registers. That was the use case for Fortinet FortiEDR - to get that down into a tiny space. The only way to do that was to use this product because it had that ability to unbundle services that were a surplus.

In terms of what could be improved, I would say everything with Fortinet having to do with their cloud services. They need to invest more in their internal infrastructure that they are running in the cloud. One of the things I find with their cloud environment compared to others' is that they go cheap on the equipment. So it causes some performance degradation.

A classic example of that would be products like FortiMail where you're basically acting as a mail relay. So say you're on a support call and I'm sending you a mail with document that you expect to come to you immediately, or within 30 - 60 seconds, could take up to 45 minutes because of the load on the cloud services. This can result in trouble tickets and other customer side issue.

In the next release I would like to see more investment in their cloud services. Additionally, they definitely need better integration into their FortiSIEM and FortiSOAR solutions.

They should continue to improve that and possibly include a managed threat hunting feature, an MDR solution.

I'm a Fortinet Gold Reseller but primarily we're a consulting company, not a product company. We tend to be agnostic with the one caveat being Fortinet, and only because I was the first guy in Canada to get certified in that, and also the first guy to sell it. There is a personal preference there. But I'm looking deeper into more enterprise security solutions that are SASE and endpoints and EDR, XDR, MDR, all that kind of stuff.

We've done work primarily with FortiGate deployments, but we've also done multiple SD-WAN projects and we've worked with FortiEDR, which is similar to their version of EDR. We've worked with FortiClient before that. As far as FortiCloud goes, we've worked with FortiMail in the cloud, we've worked with FortiManager in the cloud, but we haven't gone into CASB stuff yet.

We also do some Fortinet managed services in our customer base. So I have worked with Fortinet since 2004, 2005.

Fortinet FortiEDR has only been out for a couple of years. We've been working with it for a couple of months, primarily migrating a customer from FortiClient to FortiEDR.

We haven't done full scale deployments of FortiEDR yet, it's still fairly new.

In terms of stability, EDR is a pretty decent solution, but it's not best of breed. One of the challenges with Fortinet, and all of these vendors, is that they are doing acquisitions and doing things to retrofit into their environment, but there's a dependency on legacy or other features that Fortinet has, and Prisma from Palo Alto has. They have their own products, which are how their system is designed. It's really a suite of products. Fortinet is now FortiFabric, with Palo Alto it's Prisma, Prisma Cloud and XSOAR and all that stuff.

All these types of companies are not as flexible. I think in the future, people are not going to be interested in having these huge complex suites of products in order to take advantage of integration.

If you look at a true SASE solution, for example Zscaler, it's a product on its own. And it typically integrates with industry best of breed products first. So Zscaler would work with CrowdStrike or Microsoft Defender before it's going to work with an integrated solution like Palo Alto or Fortinet.

I'm finding more and more that these companies, Palo Alto, Fortinet, Check Point, Juniper, are all doing well right now. But I think in the next year to two, you're going to see a transition away from that type of technology.

It is actually one of Fortinet's big selling points that they're not maintenance heavy and they've got their gang leveraging all the other components. It actually updates itself automatically if you choose. And it has the ability, using FortiManager and other products, where you can push out policies very easily across multiple appliances, although that requires proper design and architecture from the beginning to make sure that you've got cookie cutter configurations across your enterprise.

Scalability is Fortinet's sweet spot, even though they're heavily focused trying to sell into enterprise, their sweet spot is still mid-size, SMB, customers.

Those products work well in an environment which is below 3000 users. It also works well in in terms of large enterprises, like a bank.

I don't see EDR really expanding. Fortinet Firewalls is another story. Firewalls can scale up to very large enterprises, including Telcos, but I don't see the EDR product deployed in those environments.

Their support is getting better.

Right now it is not that good. Fortinet was never big on technical support. I think they went by the theory that if it was hard to write, it should be hard to understand. Their technical support is getting better, but if you compare it to Cisco, it's not as good and it never was. It is one of their weak points. Its response time is not bad, but the attitude of the people on the phone is. It's the amount of information they ask for to do an RMA, for example. They can be very challenging to work for. That's an opportunity for managed security providers, because if you confront them, and take it away from the customer, it makes the customer's experience much better. So a bad support center is good for an MSSP.

The initial setup is complex compared to stuff like CrowdStrike or other products where you can just sign up and download and it, and it works.

It's a little bit more complex with FortiEDR because you're dealing with the setup and management of it, whereas in products like CrowdStrike, it's pretty automatic and it's just a question of a radio button to turn on or turn off additional features that you may want.

For example, going EDR to XDR or going EDR to MDR in CrowdStrike, you can do that in Fortinet but you have to implement FortiSOAR and all this other stuff.

Initially the setup took us a while, simply because we had to mess around with the client. We are talking weeks because we had to test and make sure that there were no performance issues and no interruptions in the flow of data, etc...

That took us probably five, six weeks to get up in a POC type environment. Once we got that, it's cookie cutter. You have an image that you deploy that already has that compiled in it, and it works pretty easily.

Fortinet FortiEDR is priced pretty competitively if you compare it to other companies that are in the same boat, like Palo Alto, who have similar product suites. It is reasonable. In the industry, they call Fortinet the Chevy of Perimeter Security and Palo Alto the Cadillac. I think that's undeserved. I think Fortinet is actually, in the long run, a better product, but it has that reputation because of their pricing. Palo Alto, right off the bat, charged a much higher premium, which created the illusion that you're getting a better product. Palo Alto products are brutally expensive.

But that's the way Palo Alto works and it works for them. Although, I've heard rumors that they're changing their channel model where they're going after enterprise customers directly, rather than forcing it through the channel. Fortinet is a 100% channel, Palo Alto is not. And that's affecting them. If you look at stock prices and earnings, Fortinet is actually doing better.

With any of these products, you need to step back and look at where the wave of technology is going in the security posture. I think that you need to step back and say, "Here's my current situation, what's the best solution two to three years from now?" If you look at that, I don't see Fortinet or Palo Alto or any of those traditional product vendors being the future state.

These companies are like system integrators. A lot of system integrators went out of business mostly because they couldn't make the paradigm shift from a product led business to a service led business. I see the same type of thing happening in the traditional Perimeter Security companies, that are not designed from the ground up. They make an acquisition of a product and they try to integrate it into their business model, and to leverage all their other products in a suite. That's not the way the industry is going.

On a scale of one to ten, I would rate Fortinet FortiEDR somewhere around a six.

It goes back to what I said that I don't think it's got a huge future. If you compare it to CrowdStrike or those type of products, it is very similar to Palo Alto's Cortex, they didn't even come out with an an EDR solution, they went directly to an XDR solution. What is XDR penetration? About 2% of the market right now. It's just not a fit to the future. That's why I give it a six.