Javed Hashmi - PeerSpot reviewer
Chief Technology Officer at Future Point Technologies
Reseller
Top 5
Comprehensive reporting and efficient log management
Pros and Cons
  • "The most valuable is its robust and comprehensive reporting functionality, providing a thorough overview of various metrics."
  • "I believe that its technical support is the only aspect that requires significant improvement."

What is our primary use case?

The primary use case for our clients revolves around robust reporting capabilities, addressing key aspects such as understanding diverse utilizations and the performance of network links. They specifically sought insights into bandwidth usage and detailed reporting at the application level. Additionally, an essential requirement was efficient log management. This is crucial because FortiGate has limitations on retaining logs for an extended duration, and our clients needed a solution, such as FortiAnalyzer, to effectively manage and analyze logs over an extended period.

What is most valuable?

The most valuable is its robust and comprehensive reporting functionality, providing a thorough overview of various metrics. Additionally, its ability to centrally capture logs from multiple devices proves indispensable for our SOC. This centralized log management facilitates automation processes, and we also greatly appreciate the effectiveness of its analytics features.

What needs improvement?

I believe that its technical support is the only aspect that requires significant improvement. With the current trend toward AI advancements, there's an opportunity for improved AI analytics. This could empower us to better leverage technology to detect attacks in a more effective manner.

For how long have I used the solution?

I have been working with it for more than five years.

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What do I think about the stability of the solution?

It offers excellent stability capabilities. I would rate it nine out of ten.

What do I think about the scalability of the solution?

It offers a capacity of up to two thousand gigabytes of logs daily, showcasing considerable scalability. I believe it is a scalable solution that can easily accommodate increasing needs without compromising performance. Our clients fall into the enterprise category. I would rate it eight out of ten.

How are customer service and support?

The support services are often outsourced to specific regions, resulting in varying levels of technical expertise. While regions like America, the USA, Europe, and certain countries in Australia benefit from reasonable and proficient engineers, other locations may experience subpar tech support. Consequently, issue resolution can be time-consuming, leading customers to sometimes address problems independently. Particularly in terms of time efficiency, there is a need for improvement to expedite the support process. I would rate it six out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup was straightforward. I would rate it eight out of ten.

What about the implementation team?

The deployment process is straightforward and efficient, requiring minimal time and effort. It takes approximately thirty minutes and it's quite user-friendly.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable. The cost structure is primarily based on factors such as the number of logs, log sizes, and the daily log storage capacity, with a minimum requirement of two gigabytes per day. The maximum storage capacity can extend up to eight thousand gigabytes of logs per day.

What other advice do I have?

I would strongly recommend utilizing it. It's an excellent product with abundant features, offered at a very reasonable price point. Overall, I would rate it eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Alberto Vallesa - PeerSpot reviewer
Team Lead Manager at Wizlynx
MSP
Top 10
We can collect all gateway information and logs in one location, but it is difficult to modify rules
Pros and Cons
  • "The ability to gather all gateway information and logs in a single location is the most valuable feature."
  • "I don't find Fortinet FortiAnalyzer to be as robust as Check Point Security Management."

What is our primary use case?

I utilize Fortinet FortiAnalyzer to gather various logs from FortiGate, enabling me to conduct specific investigations in particular cases.

What is most valuable?

The ability to gather all gateway information and logs in a single location is the most valuable feature.

What needs improvement?

I don't find Fortinet FortiAnalyzer to be as robust as Check Point Security Management. However, this perception might be attributed to my limited familiarity with Fortinet FortiAnalyzer. For instance, with Check Point, I can easily make modifications to rules such as identifying issues, making corrections, or adding new features. This includes creating exceptions or adding elements to the current rule set.

For how long have I used the solution?

I have been using Fortinet FortiAnalyzer for four months.

What do I think about the stability of the solution?

In our current environment, Fortinet FortiAnalyzer is stable. 

What do I think about the scalability of the solution?

I am currently utilizing the cloud version of Fortinet FortiAnalyzer, and the scalability it offers is exceptional. Unlike the on-premises version, I have not encountered any issues.

How was the initial setup?

The initial setup is straightforward. The deployment takes a few minutes and the configuration is easy.

What's my experience with pricing, setup cost, and licensing?

I would rate FortiAnalyzer's price a seven out of ten, with ten being the most expensive.

What other advice do I have?

I would rate Fortinet FortiAnalyzer a seven out of ten.

We are paying for vendor maintenance support, and so far, the maintenance has been minimal.

I recommend completing training before utilizing Fortinet FortiAnalyzer. I was suddenly tasked with using the solution when my organization decided to change technologies, and it was initially challenging to understand how it operates.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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April 2024
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solution architect at a non-profit with 51-200 employees
Real User
Low cost and easy to set up, but needs to be easier to use
Pros and Cons
  • "There are a lot of monitoring features available."
  • "They need to make the monitor better."

What is our primary use case?

We primarily use the solution as an analysis tool. 

What is most valuable?

We can look at all of the logs in one place. It helps with analysis. It's useful for centralization. We're able to collect all of the logs via the analyzer.

Overall, it's a useful tool. 

The cost is very low. It's one of the reasons I am using it. 

There are a lot of monitoring features available. 

It is easy to set up. 

What needs improvement?

You have to play a lot with it in order to find what you need and how to use it. 

It is not easy to use.

We were trying to monitor more problems via FortiAnalyzer, however, it was not very good.

We haven't received much help from the team. They haven't tried to make it better or more user-friendly. 

They need to make the monitor better.

They really need to focus on security issues. Every manager is most concerned with this and that must be at the forefront of future designs. 

For how long have I used the solution?

I've been using the solution for three or four years. 

What do I think about the stability of the solution?

It is very stable and reliable. There are no bugs or glitches. I'd rate the stability nine out of ten. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The scalability is okay. I'd rate it between five and seven out of ten. 

We have 2,000 users on the solution right now. 

How are customer service and support?

The technical support is good overall. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I did not use a similar product previously. 

How was the initial setup?

The solution is very simple to set up. It is very easy to connect all other Fortinet products to this solution. 

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable. I'd rate the affordability four out of ten, where ten is the most expensive.

What other advice do I have?

I'd rate the solution five out of ten overall. It's an okay product that needs to be easier to use. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Zsolt Zalka - PeerSpot reviewer
Corporate IT Manager at PRopex Furnishing Solutions
Real User
Top 5
Stable log management support system that offers a centralized view of incident reports
Pros and Cons
  • "This solution offers one view of incident management which has been the most valuable feature."
  • "When using this solution, you need a high-level expert to make it work as it should."

What is our primary use case?

We use this solution to centralize the monitoring on Forti Fabrics. We monitor all firewalls and use this solution for incident management.

What is most valuable?

This solution offers one view of incident management which has been the most valuable feature. 

What needs improvement?

When using this solution, you need a high-level expert to make it work as it should. We hired IT support who had knowledge of the network and firewall. For the initial step, you need a Forti expert. 

For how long have I used the solution?

We have used this solution for one year. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

This is a scalable solution. 

How are customer service and support?

We have a support expert who contacts Forti when we have a problem. If we come across a bug, we need to involve Forti and open a ticket for support.

How was the initial setup?

We hired a consultant to complete the setup as it is not straightforward and requires an expert. The setup took a few days. Four IT staff look after maintenance of this solution.

What's my experience with pricing, setup cost, and licensing?

The enterprise version of this solution is costly. We have considered FortiAuthenticator for network control, but the pricing was focused on the larger companies and didn't suit our needs as a smaller business.

The pricing for this solution is on an annual basis. Databases, a virus scanner, and intrusion detection is included.

Which other solutions did I evaluate?

We have previously looked into Sophos UTM and Palo Alto.

What other advice do I have?

I would rate this solution an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Othman Alamine - PeerSpot reviewer
Senior Network Engineer at Delta Line International
Real User
Provides great visibility into user logs and traffic
Pros and Cons
  • "The traffic log information we receive from Fortinet FortiAnalyzer is valuable."
  • "Fortinet FortiAnalyzer needs to have more out-of-the-box connectors for integration with other solutions."

What is our primary use case?

We use Fortinet FortiAnalyzer for logs and reports. We have a SOC subscription to monitor the end users' login activity and traffic.

Fortinet FortiAnalyzer is deployed by us in both on-premises and cloud environments.

How has it helped my organization?

Fortinet FortiAnalyzer provides more visibility into the logs.

What is most valuable?

The traffic log information we receive from Fortinet FortiAnalyzer is valuable.

What needs improvement?

Fortinet FortiAnalyzer needs to have more out-of-the-box connectors for integration with other solutions.

For how long have I used the solution?

I have been using Fortinet FortiAnalyzer for three months.

What do I think about the stability of the solution?

Fortinet FortiAnalyzer is stable as long as we keep it up to date. 

What do I think about the scalability of the solution?

Fortinet FortiAnalyzer is scalable.

How are customer service and support?

The technical support is great. We receive support within 24 hours of opening a ticket.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial deployment of Fortinet FortiAnalyzer is straightforward. There are two network interfaces involved: the Internet interface and the LAN interface. The LAN interface must be configured on the same subnet as the other Fortinet products to enable visibility of the network connector from the Fortinet console. Upon successful configuration, an authorization message will be received, allowing us to proceed with adding the devices to the FortiAnalyzer device manager and initiating log data collection. The deployment process is well-documented, requiring minimal personnel, and can be completed within five hours.

What's my experience with pricing, setup cost, and licensing?

The number of licenses required directly corresponds with the number of devices connected.

What other advice do I have?

I would rate Fortinet FortiAnalyzer a nine out of ten.

FortiAnalyzer enhances network security visibility with its comprehensive logging and analysis capabilities, making it a valuable tool for organizations seeking to improve their security posture. I highly recommend it.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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Network Security Engineer at Social Security Commission
Real User
Top 5
A good firewall activity reporting tool with next to real-time reporting capabilities, but lacking auto-detection when upgrades take place
Pros and Cons
  • "We like the fact that we can run minute-by-minute reporting form this solution."
  • "We would like to see some improvement on the upgrade process around this solution. There are sometimes communication issues when a new version of the firewall is implemented, and it fails to report back to this product."

What is our primary use case?

We use this solution to actively pick up and report on all activities and connectivity going through the FortiGate firewall.

What is most valuable?

We like the fact that we can run minute-by-minute reporting form this solution.

We also appreciate that the interface of this solution is very good, and doesn't require a lot of configuration, updating, or maintenance.

What needs improvement?

We would like to see some improvement on the upgrade process around this solution. There are sometimes communication issues when a new version of the firewall is implemented, and it fails to report back to this product.

We would also like to be able to pull off incident reports and display them graphically using this solution.

For how long have I used the solution?

We have been using this solution for about three years now.

What do I think about the stability of the solution?

The stability of this solution is okay. There is some room for improvement, and so we would rate the stability as an eight out of ten.

What do I think about the scalability of the solution?

We have found this to be a fairly scalable solution.

How was the initial setup?

The initial setup of this solution is very easy, and takes around three hours to complete the implementation.

What about the implementation team?

We carried out the implementation using in-house resources.

What's my experience with pricing, setup cost, and licensing?

The renewals for this solution are carried out yearly.

What other advice do I have?

We would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Ionut Raducanu - PeerSpot reviewer
IT Specialist at ELTEK Multimedia
Reseller
Good documentation, a nice interface and a simple setup
Pros and Cons
  • "It's a very stable product."
  • "Their pricing model is not the best and needs work."

What is our primary use case?

Our customers are working with this product in their companies.

I haven't really played around with it so much. Basically, we're just doing log reviews, and that's it.

What is most valuable?

The initial setup is easy.

It's a very stable product.

We can scale the product as well. 

Support has been good in general. 

It offers pretty good documentation.

I like the interface they offer. 

What needs improvement?

I'm a reseller and integrator.

I can't really tell if anything is missing. Maybe we'll find something in the future, however, I'm not sure at the moment.

Their pricing model is not the best and needs work. 

It would be nice if there were more third-party integration capabilities. 

For how long have I used the solution?

I've been using the solution for six months. It hasn't been that long. 

What do I think about the stability of the solution?

Like all Fortinet products, it is pretty stable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The solution is scalable and expandable. It's not an issue at all. 

We have three people working on it in our organization. 

How are customer service and support?

Technical support is fairly good. I haven't really needed to call support just yet.

Which solution did I use previously and why did I switch?

Our company is a Fortinet supplier. We don't deal with other solutions. 

How was the initial setup?

It's an easy initial setup. The implementation is not overly complex. The deployment is pretty fast and only takes two or three hours. 

What's my experience with pricing, setup cost, and licensing?

I'm not a fan of the licensing system in general. I don't like their pricing model. 

What other advice do I have?

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Moises Castillo - PeerSpot reviewer
Technological Infrastructure Coordinator at IEST
Real User
Top 10
Easy to configure and integrate with a straightforward setup
Pros and Cons
  • "Support is helpful."
  • "We are concerned about the compliance of our policy and institutional philosophy."

What is our primary use case?

The product is for reporting about the use or detecting some issues or activities.

What is most valuable?

The ability to track the activities of our users and some topics about security risks are the most valuable aspects.

It's simple to use.

It is not hard to set up.

The configuration is easy.

It offers good integration capabilities.

Support is helpful.

There is a lot of great documentation to be found online. 

What needs improvement?

We are concerned about the compliance of our policy and institutional philosophy. We are a university and provide the tool to the users and to the infrastructure for the right use.

For how long have I used the solution?

I've been using the solution for six years. 

What do I think about the scalability of the solution?

We have around 2,000 users.

How are customer service and support?

Support is good. We also use the documentation online and find help via some tutorials on the internet.

How was the initial setup?

The initial setup is very simple. 

The deployment took about six months. 

What about the implementation team?

We deployed it via our team, however, we used an external consultant from the reseller.

What's my experience with pricing, setup cost, and licensing?

We pay a standard licensing fee on a yearly basis. 

The pricing is complex since we need to add some other products or tools to assure our infrastructure, then the amount of every one of the items of software otherwise the solution is expensive in the end.

What other advice do I have?

We are a customer and end-user.

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: April 2024
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