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reviewer1394661 - PeerSpot reviewer
Senior Technical Specialist | Cloud Platforms at a financial services firm with 5,001-10,000 employees
Real User
Good technical support and protection using attack signatures, but the auto scaling and BIG-IQ need improvement
Pros and Cons
  • "I like all of the features, but the main one is the attack signatures."
  • "The BIG-IQ is supposed to centralize the management for all of the boxes but it's not very effective."

What is our primary use case?

F5 is a web application firewall and load balancer. 

The primary use case of this solution is for data protection and security.

What is most valuable?

I like all of the features, but the main one is the attack signatures.

What needs improvement?

If they could separate the control plane from the data plane, it would give us more flexibility, especially with the Hyper Cloud. This could be the reason they purchased NGINX.

They have released the first production release but they are not there yet. It would be good to have this separation in the near future.

Also, automation on the cloud is not easy. It's a bit of a job, and it doesn't auto-scale very well.

They need to work on the BIG-IQ, which is centralized management. There are too many devices. Managing them individually is inconvenient. Essentially, BIG-IQ is supposed to centralize the management for all of the boxes but it's not very effective.

For how long have I used the solution?

I have been using this solution for more than five years.

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What do I think about the stability of the solution?

The stability is very good.

There is no solution that is bug-free, but when comparing it with other vendors, I would say that F5 is less buggy than the others.

What do I think about the scalability of the solution?

The scalability is an issue at the moment, which is the reason they need to separate the control plane from the data plane.

We are using this solution daily. It runs 24/7.

How are customer service and support?

The technical support is very good. They are knowledgeable and helpful.

How was the initial setup?

The initial setup was simple and it took an hour to deploy.

This solution does not require a lot of maintenance but we need to do the patching regularly.

What about the implementation team?

We do the implementation but at times we get consultations from F5.

What's my experience with pricing, setup cost, and licensing?

It's more expensive than other solutions and depending on the modules, there can be additional fees.

What other advice do I have?

If I would compare F5 with other solutions, the main differences are the support and the stability of the code, it has fewer bugs.

For on-premises deployments I would recommend F5, but for the cloud, it would be questionable.

I would rate this solution a seven of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1057971 - PeerSpot reviewer
Senior Engineer at a tech services company with 51-200 employees
Real User
Improves the protection for web applications in production from MySQL injection attacks
Pros and Cons
  • "With F5 Advanced WAF, it was protection for online publications and for our customers that caused us to choose the platform."
  • "F5 Advanced WAF needs better integration within the application, like remote dashboards."

What is our primary use case?

We use F5 Advanced WAF to protect some of our web applications and web services. We use F5 Advanced WAF as a web application firewall in production. 

Our clients are liable for the security of applications on the internet because they are in the banking services sector.

How has it helped my organization?

In this case, we used a few long-term models because F5 Advanced WAF is a complete solution. Our customers do not only use this model. 

F5 Advanced WAF is similar to other solutions used for a lot of projects. 

It's feasible for our customers to improve on their protection ability within the applications from secondary attacks, i.e. MySQL injection.

Each company is liable for the security of the customers using the service.

What is most valuable?

With F5 Advanced WAF, it was protection for online publications and for our customers that caused us to choose the platform. It was integrated by our company and not the dealer. 

What needs improvement?

For F5 Advanced WAF, it's only 70% different over time with upgrades. F5 can still build AWS support after many long years of absence. It's difficult to use.

F5 Advanced WAF needs better integration within the application, like remote dashboards. The pricing is too high. It needs better security features with the interface or dashboard.

We go through some problems with the Disc Doctor services and F5 was recommended to fix or avoid the same situation in the future.

F5 now is the product we use for the web products to have a web application firewall.

We need better integration in the application and more security features in the future.

For how long have I used the solution?

We have been using this solution almost one year. It's new.

What do I think about the stability of the solution?

F5 Advanced WAF is very stable.

How are customer service and technical support?

The technical support of F5 I didn't use, but I heard people like the feature. I haven't needed it personally.

Which solution did I use previously and why did I switch?

We have used some other products but they didn't have enough functionality. You can launch media adaptation for variety with F5. That is one of the biggest advantages of this solution.

How was the initial setup?

In the market now there is a lot of information on the setup of F5 Advanced WAF. You can look for it on the company website. I didn't use F5 support directly, just the materials.

What's my experience with pricing, setup cost, and licensing?

F5 Advanced WAF is not a cheap product.

What other advice do I have?

My advice is to recommend F5 Advanced WAF for use. On a scale of 1 to 10, I would rate F5 Advanced WAF a nine.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
F5 Advanced WAF
June 2025
Learn what your peers think about F5 Advanced WAF. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
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Senior Network Engineer at PECCO
Real User
Helps with blocking attacks on web applications
Pros and Cons
  • "The initial setup was was easy to install."
  • "People who want to work with the device have to be pro in Linux"

What is our primary use case?

We are a PPS payment providing services company in banking, so, we are using it for that. We are banking company and we are using it as a web application firewall.

How has it helped my organization?

We have an SOC, and for collecting logs we are also using the F5 logs to analyze the securities and events. So having a central log management and F5 really helped us to analyze the security logs. It also helps with blocking the attacks on web applications.

What needs improvement?

Everything is good about the F5 WAF, except the reporting. It's really difficult to set records from that device, the UI is kind of hard to work with, and the reporting must be improved.

As a suggestion to the F5 company, they have to put in shells to have the next generation WAF. So, instead of buying different modules and different hardware and appliances, they can offer an all-in-one solution for WAF.

How was the initial setup?

The initial setup was was easy to install. Our department wasn't installing it, the infrastructure department installed it, so we gave them the policy that we wanted to use.

What about the implementation team?

Because of the sanctions, we couldn't buy it straight from the US, so we bought it from an Iranian company. They provided us that solution. The company that sold us the device also had some people to consult with us to give us best practices from the previous companies that installed it.

What's my experience with pricing, setup cost, and licensing?

I think it's a good product but the F5 uses shells, so the people who want to work with the device have to be pro in Linux. If they can put everything in the UI so every regular security engineer can work with it, it's fabulous.

What other advice do I have?

I would rate the solution 8 out of 10. We are concerned about the other factors but it's actually not F5 company's fault. The pricing is really high here right now because of the dollar rate but it has nothing to do with the F5, it's because of the sanctions I imagine. At the moment it's a really expensive solution for us, not only F5 but the other appliances. 
If I went to another company, and the other company hired me, I would suggest they use this device. Although we don't have a lot of options to choose from around here.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Snr. Technical ADN Consulting Architect at ADN Consultants & Architects (PTY) Ltd
Real User
Top 20
The central point of all the applications being scrubbed and checked

What is our primary use case?

We use the solution to secure web applications running in the organization.

What is most valuable?

F5 is one of the best products. We use it for multiple segments within our organization and applications. It is a central point of all the applications being scrubbed and checked.

What needs improvement?

The customer service could be improved.

For how long have I used the solution?

I have been using F5 Advanced WAF for more than ten years.

What do I think about the stability of the solution?

The product is stable.

I rate the solution’s stability a seven out of ten.

What do I think about the scalability of the solution?

The solution is scalable.

Our entire organization and clients use the solution.

How was the initial setup?

The initial setup is easy since I have used the technology for almost 20 years. Some applications require more attention depending on what you are doing and trying to achieve with the particular module. You need some assistance from the team in configuring the different components within the application through the web.

What was our ROI?

The solution is worth the money that you spend.

What's my experience with pricing, setup cost, and licensing?

The solution is expensive.

What other advice do I have?

Whatever you are looking for can be done on the platform. Some features may not be available with IO components. A few features give you the flexibility that no other product can.

Overall, I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: customer/partner
PeerSpot user
reviewer2155350 - PeerSpot reviewer
Application Security Engineer at a financial services firm with 10,001+ employees
Real User
Powerful device for protecting web applications
Pros and Cons
  • "Provides good protection from attacks."
  • "We get false positives sometimes."

What is our primary use case?

I work for a bank and our use case of WAF is to protect our applications, including mobile ones. We are users of this solution and I am an IT specialist engineer. 

What is most valuable?

Protection from attacks is the best feature of this product. 

What needs improvement?

We sometimes get pages with false positives. The F5 team does its best to deal with this problem. I'd like to see this product compatible with more mobile applications, like protecting something devices from a malicious server or from the mobile application itself.

For how long have I used the solution?

We've been using this solution for one year. 

What do I think about the stability of the solution?

The stability is good. 

What do I think about the scalability of the solution?

The version we are using is not very scalable. 

How are customer service and support?

The technical support is generally good although in some cases they take a long time to respond and we then need to escalate the case to get an answer from a higher level. The team is mature and they are able to solve our problems.

How would you rate customer service and support?

Positive

How was the initial setup?

F5 has good documentation available on their website so deployment is relatively straightforward. 

What other advice do I have?

This is a mature solution and a very powerful device for protecting web applications. I rate this solution eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1627089 - PeerSpot reviewer
Chief Technology Officer at a tech company with 11-50 employees
Real User
Provides good security features, especially against SQL injection
Pros and Cons
  • "I like the security features, especially against SQL injection."
  • "I would like to see additional controls."

What is our primary use case?

We use this solution because we provide a platform that requires a lot of security.

The solution is deployed on cloud.

We have thousands of external users.

What is most valuable?

I like the security features, especially against SQL injection.

What needs improvement?

I would like to see additional controls.

For how long have I used the solution?

I have been using this solution for a year.

What do I think about the stability of the solution?

The stability is reasonably good. There haven't been any major issues so far.

What do I think about the scalability of the solution?

It's scalable. We haven't had any major issues so far.

How was the initial setup?

We went through the managed service partner, so they did the deployment. Deployment took about 15 days.

We have a few IT experts for maintenance. 

What about the implementation team?

Implementation was done in-house.

What other advice do I have?

I would rate this solution eight out of ten. 

My advice is to do a thorough testing of the application.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Ali Rochmat - PeerSpot reviewer
Sales Manager For State-Ownership Enterprise at PT EDI INDONESIA
Reseller
Scalable, good local support, and reliable
Pros and Cons
  • "F5 Advanced WAF is a stable solution, we are satisfied. It is more stable than ForiWeb."
  • "F5 Advanced WAF could improve the precision of the scanning. There are many false positives. They should improve their threat database."

What needs improvement?

F5 Advanced WAF could improve the precision of the scanning. There are many false positives. They should improve their threat database.

For how long have I used the solution?

I have been using F5 Advanced WAF for three years.

What do I think about the stability of the solution?

F5 Advanced WAF is a stable solution, we are satisfied. It is more stable than ForiWeb.

What do I think about the scalability of the solution?

I have found F5 Advanced WAF to be scalable.

How are customer service and support?

The local support is good and they have been helpful. However, if we raise an issue to the global support they take a lot of time to return our inquiry.

What's my experience with pricing, setup cost, and licensing?

The price of the enterprise solution is reasonable. However, if you are a small to medium-sized business the price could be difficult to afford.

F5 Advanced WAF pricing structure should be adjusted to meet the need of small to medium-sized companies.

What other advice do I have?

I rate F5 Advanced WAF an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
it_user1568430 - PeerSpot reviewer
Information Security Coordinator at a non-tech company with 5,001-10,000 employees
Real User
Enables us to monitor IP locations
Pros and Cons
  • "We can monitor IP locations, but we have constraints from each country. It has a replication feature. Licenses can be shared, taking turns with each license."
  • "The reporting could be clearer and embedded to include our movement data."

What is our primary use case?

We have many types of service, provided by the company.

What is most valuable?

We can monitor IP locations, but we have constraints from each country. It has a replication feature. Licenses can be shared, taking turns with each license.

What needs improvement?

The reporting could be clearer and embedded to include our movement data. The product could improve the interface by reducing the bookmarking more frequently and some other features. Ideally, it could do with a brand new interface. There is sometimes information overload in the logs. It is sometimes difficult to detect attacks on the firewall because it is hidden amongst many other data. The logs are not always helpful in this regard. I was disappointed in the reporting.

For how long have I used the solution?

We have been using F5 Advanced Web Application Firewall for about one year and the same for Fortinet FortiWeb.

What do I think about the scalability of the solution?

Scalability is fine, and we don't have any complaints so far. It's flexible once you want to expand it, but that includes the license upgrade for additional features.

How are customer service and technical support?

We use a reseller for technical support. Technical support is very good.

Which solution did I use previously and why did I switch?

We have looked at other options, but they have different solutions to the F5 Advanced Web Application Firewall.

How was the initial setup?

Setup and installation are easy.

What about the implementation team?

We use the reseller to implement it from scratch until it is fully deployed. Implementation does not take long.

What's my experience with pricing, setup cost, and licensing?

There are various plans available for Fortinet FortiWeb Cloud WAF as a Service, including a trial version. You are only charged by the total data transferred, and there are hourly charges for the protected web application.

Which other solutions did I evaluate?

We are constantly looking out for features which are not available in the current product. We have set alerts to flag when these features become available.

What other advice do I have?

I would rate this solution as 9 out of 10. They can combine firewall software with other software solutions with this product. It has a good community to see what other ideas for the product are out there.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free F5 Advanced WAF Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free F5 Advanced WAF Report and get advice and tips from experienced pros sharing their opinions.