What is our primary use case?
Recent progress in F5 Advanced WAF's cloud technology has broadened the use cases for web application firewalls (WAFs) to include multi-cloud environments.
What is most valuable?
The most valuable feature of F5 Advanced WAF is its grand unity of the implementation, where you have the freedom to configure based on how it affects your use case or your organization. With the default setting of implicit deny, you can gradually start defining and deploying the tool to align with your environment, whether it is outdated, recent, or futuristic. This allows you to customize the solution to protect you from threat actors. You have the ability to define what the advanced threat act should do - whether it should alert, deny, or both - and it will deliver based on your configuration. Unlike other online solutions, F5 Advanced WAF provides flexibility to deliver to your unique environment the way you want.
What needs improvement?
While F5 Advanced WAF does limit the number of partners in certain regions to ensure successful business transactions, they could also benefit from expanding their partnerships and making it easier for more people to learn about and become experts in F5 Advanced WAF. By doing so, they could increase the reach and exposure of their solution, similar to how Cisco has become widely recognized in the security industry.
For how long have I used the solution?
I have been using F5 Advanced WAF for approximately seven years.
What do I think about the stability of the solution?
The solution is highly stable. I have deployed several F5 Advanced WAF sites since 2016, and they are running without any issues, such as crashes or corrupt systems. To ensure stability, all that is required is to keep the solution updated and manage the patches in a timely manner.
Over the past 10 years, they have grown and increased its strength, adapting to the ever-changing market. They have incorporated Terraform and NGINX, showing their commitment to growth and stability.
I rate the stability of F5 Advanced WAF a ten out of ten.
How are customer service and support?
F5 Advanced WAF has an outstanding technical support team that is available worldwide. They have a Service Level Agreement (SLA) in place for critical issues, which guarantees a response within an hour. The team is highly professional and will stay with you until your issue is resolved.
I rate the support of F5 Advanced WAF a ten out of ten.
How would you rate customer service and support?
How was the initial setup?
For a novice, deploying on F5 Advanced WAF is difficult. Everyone who works on the solution is expected to get trained and certified before they can be considered an administrator. Therefore, for someone who is certified, it is relatively easy to deploy.
If your environment is prepared, it should take no more than four to five hours to do the implementation. The most common issue people have is that their environment is not ready or the deployment engineer does not understand it. However, this can be quickly resolved, and then the configuration can be made, allowing you to be up and running.
Depending on the environment you are deploying in, you must first obtain the appropriate license. For example, if you are deploying in a virtual environment (VE) on-premise, you must first download the ISO file, deploy it, configure your interfaces, and then license the F5 Advanced WAF before configuring it.
I rate the initial setup of F5 Advanced WAF a ten out of ten.
What about the implementation team?
We used five people for the deployment of the solution.
What was our ROI?
In terms of return on investment, F5 Advanced WAF offers a high ROI.
The F5 Advanced WAF allows for easy onboarding of web applications without the need for additional investments. For example, if a company has one web application that needs to be protected, and then tomorrow they have 15 more, they can easily onboard them onto the same F5 Advanced WAF device without any extra cost. This saves both time and money. Additionally, F5 Advanced WAF provides protection for a company's assets and reputation, ensuring compliance with regulations such as PCI DSS, and improving overall business efficiency by reducing the need for troubleshooting and manpower. Overall, F5 Advanced WAF offers a high return on investment.
I rate the ROI of F5 Advanced WAF a ten out of ten.
What's my experience with pricing, setup cost, and licensing?
F5 Advanced WAF is not a cost-effective solution. Although they are attempting to reduce prices with their VE and cloud options, they are more expensive than other solutions. The solution is more expensive on average.
If you are interested in F5 Advanced WAF, it is billed on a yearly basis and based on the number of requests for the service. For example, if you purchase 200 megabytes, there is specific pricing for that capacity. Every year, we will renew the service and provide support for the solution.
F5 Advanced WAF does not offer local support services unless the customer is discussing it with a vendor or partner. These services are typically provided by other partners.
F5 Advanced WAF could improve in two main areas: pricing and partnerships. The current pricing of F5 Advanced WAF can be quite high, and while they do offer options like the VE or infrastructure service, they could make further efforts to make their solutions more affordable for everyone.
I rate the price of F5 Advanced WAF an eight out of ten.
What other advice do I have?
We use one person for the maintenance of the solution.
I would advise new users to familiarize themselves with the overall functionality of the solutions. Understanding F5 Advanced WAF is crucial to accessing the full range of its capabilities. Without this understanding, you may be limited to only using it for your initial intended purpose. I recommend taking the time to learn more about F5 Advanced WAF and its capabilities, as it can provide solutions for many other needs in addition to your initial use case. It's also suggested to get certified and familiarize yourself with the product portfolio.
I rate F5 Advanced WAF a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.