What is our primary use case?
My usual use cases for Everpure FlashArray involve being on the vendor side, where we sell the product to customers, but we also have managed services with various customers. It ranges from installing and performing code upgrades, so firmware upgrades for the boxes, doing hardware upgrades for the boxes, and performing your normal break-fix, replacing drives, controllers, power supplies, and those types of things.
Additionally, we perform baseline troubleshooting, level one and level two troubleshooting, as we are an ASP partner. If we cannot resolve it with level one and level two, we then contact Everpure and they get their level three, level four engineers on the line to assist with getting whatever the problems might be resolved.
What is most valuable?
What I appreciate most about Everpure FlashArray is its simplicity; it has a very simple design and is very user-friendly. If you want to use some of the more in-depth features, it takes a bit more understanding, but for the normal business person, if you install it, it is up and running within a couple of minutes. From the moment we get to site, we can get that machine up and running within half an hour to an hour, and then the user can start using it. It is very quick and easy and simplistic to use.
I think the Evergreen architecture for upgrades or scaling up is a very good feature; we sell it to most of our customers. They either use Evergreen or they do the Flex upgrade. With Evergreen, you are on gold maintenance for three years, and after three years, you get new hardware. Evergreen provides gold maintenance for three years, and then by the time you need to renew it, you get free hardware upgrades. You get the latest generation that is available, and we have had some customers that have been on Evergreen for twelve years now. In those twelve years, they have never had unscheduled downtime. They have had scheduled downtime if anything happened, but that system has always stayed online. This is a very nice architecture design, which is a good thing that draws a lot of customers into using this product.
I find Everpure FlashArray's single management pane of glass very important; it is very simple and very important to make it user-friendly. From a user point of view, they do not have to try and understand where everything sits. It is very simply explained, and it is easy to use. Everpure FlashArray has indeed helped decrease my customers' storage footprint. Pure Storage uses deduplication data, which dedupes the data and allows the customer to use more out of the capacity that is technically there.
What needs improvement?
I do not have any recommendations on how Everpure FlashArray can be improved; at the moment, Pure has excellent hardware, and it is a very good software company with the in-house code they create. I really do not have any recommendation; I love the product. They are very quick with bug fixes and code fixes and are very responsive to providing the next steps on how to do things better.
The only thing I might consider minor or unimportant in the grand scale of things is that, as one of, I think, two ASPs in South Africa, we do level one and level two support. A lot of times when we log cases, we get a level one engineer trying to assist us, and they go through the information we have already gone through. While this sometimes hinders the process, we have a fast way of going past that. This is not a major issue, but it would be helpful if they checked our status and assigned someone appropriately rather than just assigning anyone to the case.
For how long have I used the solution?
I have used Everpure FlashArray for four and a half years, and Everpure FlashArray is our main product.
What do I think about the stability of the solution?
Regarding the stability and reliability level of Everpure FlashArray, I have never experienced an issue before. In my four and a half years of experience, the stability is perfect at one hundred percent. I have never seen the array give problems. If an array is not performing at the expected performance level, Pure South Africa will jump in immediately. I have seen two or three customer arrays being upgraded free of charge because the array did not meet the expectation of the customer when they bought it. Pure's way to handle things is very good.
What do I think about the scalability of the solution?
Regarding the scalability of this solution, I think it is good; it scales very well. It is a very simple solution, so it has the array, and if you need more, you can attach shelves to it. With the new feature they have brought out, which is Fleet, it does really well in spreading your workload across multiple arrays while making it easy to provision or decommission items when using Fleet.
How are customer service and support?
I rate the technical support for Everpure FlashArray a solid nine.
Which solution did I use previously and why did I switch?
To a colleague from another company considering Pure Storage, I would say if you have already got something in your environment and it is working, there is no need to change it. However, if Pure Storage has a feature that you want that your current one cannot do, then I recommend them to change it, especially considering how their asynchronous and synchronous replication works and how their failovers operate, all of which are very good. I cannot speak about other storage arrays' quality, as I have not worked that much with them to have an educated opinion; I have only gone by what the papers say.
How was the initial setup?
My usual initial setup process for Everpure FlashArray involves receiving the box from the vendor, from Pure itself, unpacking it, putting all the drives in, starting the system up, installing Purity on the system, and then doing a health check on the system. Once that is done, we shut it down, take it to the customer site, reconfigure it with the customer details, and then rack and stack and install it for the customer. It is very straightforward.
What about the implementation team?
I usually participate in the initial setup of Everpure FlashArray.
What was our ROI?
Everpure FlashArray has helped my customers reduce downtime; I cannot tell you how much downtime, but definitely one hundred percent. Every single time when we do a hardware upgrade, we never have to schedule downtime. We have never had an outage in my four and a half years, but in our company's ten or eleven years, there has never been any planned upgrades that required downtime. I have never had a customer need to switch off or move their systems to their DR array. I have never had a customer needing to switch from production to DR so that we could work on the production array. Some customers prefer doing it because that is the model that they follow, but it has never been a requirement from Pure's side that we need to do it to work on the machine.
What's my experience with pricing, setup cost, and licensing?
Unfortunately, I am not part of the sales team, so I do not know the prices well. From what I hear, the pricing of Everpure FlashArray is quite decent compared to other storage appliances in the market. I think it is very market-related and not exceptionally expensive compared to others. If I compare that to, for example, a NetApp or Huawei storage, I prefer Pure Storage because of their support, which goes above and beyond for me.
Which other solutions did I evaluate?
In comparing Everpure FlashArray versus other disk and flash storage solutions, I would say Pure is number one in terms of performance, power, cost, and sustainability. The most I work with is Pure Storage and Huawei at the moment, and across every single parameter—cost, support, sustainability—Pure is miles better than Huawei, Fujitsu, or Lenovo. It is not even close.
What other advice do I have?
I rate Everpure FlashArray overall a nine because there is always room for some form of improvement, but it is one of the best products and companies I have ever worked with.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company has a business relationship with this vendor other than being a customer. partner