Entuity Reviews

We use the product for monitoring. We also use it to integrate our monitor of monitors.

It provides you with the ability to intimately see what's going on. Some clients just sit on the dock and they don't go to see what's out there in the water. The Entuity solution actually gives users the ability to see what's out there.

The most valuable feature is the ease of deployment, simplicity of the end user's experience (the forms and the sheets that you use, the screens you can use to see what's going on, and overall capability), as well as the ease of integration into other solutions.

It is pretty straightforward and pretty easy to use. What might be improved for the user may be the depth of insight into the events that do happen and the ease of integration. I'm sure the typical user may want to enhance the reporting side of things as far as the depth of reporting and ease of doing so. It could be easier for the end user to do integration.

The perfect solution will do everything a user needs, right from covering networking to servers to end users. It would just work end to end. That type of coverage comes at a price. Finding a balance between the price point and coverage is where any monitoring solution out becomes a stumbling block. The end user needs to find a solution that balances between the coverage and price. It would be nice to have one solution that does everything that was inexpensive. That may not really match with those who have a budget.

We have no complaints whatsoever as far as the stability.

Entuity is definitely scalable. We use it for medium to larger markets and it is easy to scale. It is not very complex to enhance the deployment further.

We sort of run implementations with a small handful of guys. When I was running it as Eye of the Storm, I had three or four people that looked after it for a number of clients. It is really simple enough to maintain and scale.

We've got it looking after the segment that it serves in simple deployments. We're always looking, depending on the purpose in the solution or the client needs and depending on what they've already got in their environments. We take it from there. I don't think it would be fair to say that we would necessarily be scaling it. It all depends on the fit for the actual client base.

Customer service and technical support are very good. No complaints whatsoever.

We use multiple solutions depending on the needs of a client. We use Entuity. We've made use of Cognos. With some of our enterprise clients, we look at TrueSight. We've looked at WhatsUp Gold for some of the solutions. It all depends on what the client has got to monitor, what the client has got available and how big an organization the client is. It depends on how many endpoints are required. We didn't switch so much as choose what's best in situations.

For our implementations, we find it pretty straightforward. That's with our long-term experience with the product. We've used it as a plugin or in addition to a bigger solution. It is just a couple of weeks to get it to the point where a client actually gets the maximum out of it. It doesn't take long at all.

We do all our implementations for the client.

The client's return on investment is the security the solution provides. There is no way to put a price on that. In one way you hope it never has to do too much but the assurance itself is a return on the investment.

It depends on the clients. We actually don't run it from our internal organization at all, we deploy it for the clients. The cost would vary depending on the size of the client. There are only a handful of agents that are out there who would be using Entuity to cover as it is pretty expensive.

Don't over-complicate it. Don't try and do too much. It's the same thing we find wherever we deploy, whether we're deploying the Entuity solution or whether we're deploying True Sight: there are lots of things that can be done, but it is key to stick to the basics. Get the basics right before you try and get more complicated.

I would rate it an eight out of ten.