The level of security I get for my endpoints and servers is extremely valuable.
Head of Network and Communication Department at a program development consultancy with 10,001+ employees
The level of security I get for my endpoints and servers is extremely valuable.
Pros and Cons
- "The level of security I get for my endpoints and servers is extremely valuable."
What is most valuable?
How has it helped my organization?
No signature updates of the AV needed, so no old signatures. No patching, very little operational effort needed.
What needs improvement?
Performance at the endpoint is much better than with the old AV.
No signature updates needed.
Stops the attack before it is executed.
For how long have I used the solution?
Two years.
Buyer's Guide
Cortex XDR by Palo Alto Networks
April 2026
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What was my experience with deployment of the solution?
No.
What do I think about the stability of the solution?
No.
What do I think about the scalability of the solution?
No.
How are customer service and support?
Customer Service:
Perfect.
Technical Support:Real experts.
Which solution did I use previously and why did I switch?
Yes. We switched because the footprint was heavy, the protection rate decreases and the operational costs (incidence response) were high.
How was the initial setup?
Yes, it took one hour to install the back end and the rollout was done by software deployment. Project lasted four weeks .
What about the implementation team?
In-house.
What's my experience with pricing, setup cost, and licensing?
Ask your local dealer.
Which other solutions did I evaluate?
Yes.
What other advice do I have?
If you are already a Palo Alto Networks Firewall customer you can have perfect Integration between your clients/servers and your firewalls. Automated response without supporting and APIs.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Cybersecurity Services Director at ITVikings
Stable platform with good technical support services
Pros and Cons
- "We can visualize and control the activities in the environment from anywhere."
- "The product's pricing needs improvement. They could provide more discounts. Additionally, the dashboard and control panel could be enhanced."
What is our primary use case?
We use the product to monitor and control all the systems. It helps us understand user behavior.
How has it helped my organization?
The product gives full visibility and control of the endpoints in the environment. The users and the employees can protect their systems by investigating files for incidents.
What is most valuable?
The platform's most valuable feature is being a cloud-based solution. We can visualize and control the activities in the environment from anywhere.
What needs improvement?
The product's pricing needs improvement. They could provide more discounts. Additionally, the dashboard and control panel could be enhanced.
For how long have I used the solution?
We have been using Cortex XDR by Palo Alto Networks for two months.
What do I think about the stability of the solution?
The platform is stable. As far as you have the internet, the product is secure.
What do I think about the scalability of the solution?
The platform is scalable.
How are customer service and support?
They have a good technical support team.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is straightforward. It is easy to maintain as well.
What about the implementation team?
I implemented the product myself.
What other advice do I have?
I recommend Cortex XDR by Palo Alto Networks and rate it an eight out of ten. It is a good solution for the commercial sector as they can work on the cloud. I advise others to refer to user guides for understanding the processes easily.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Last updated: Apr 16, 2026
Flag as inappropriateBuyer's Guide
Cortex XDR by Palo Alto Networks
April 2026
Learn what your peers think about Cortex XDR by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
886,858 professionals have used our research since 2012.
Solution Engineer at Secure Soft Corporation
An easy-to-use product with an intuitive dashboard that enables users to navigate easily
Pros and Cons
- "The product has an intuitive dashboard."
- "It is a complex solution to implement."
What is our primary use case?
The solution is like a next-level EDR. It can collect information from other solutions to have a global view of the risks and vulnerabilities.
What is most valuable?
The product has an intuitive dashboard. The first time a client interacts with the solution, they do not face any problems. It is easy for the client to navigate through the tool.
What needs improvement?
It is a complex solution to implement.
For how long have I used the solution?
My organization sells the solution.
How are customer service and support?
I did not have any problem with support.
How would you rate customer service and support?
Positive
How was the initial setup?
I believe the implementation is not very easy, but it is not very complex either.
What's my experience with pricing, setup cost, and licensing?
The price of the product is not very economical. It is suitable for clients that have a lot of money to invest.
What other advice do I have?
Customers often ask for proof of concept. People wanting to use the solution should analyze the different tools that can be integrated with the product. At first, clients only consider it an EDR, but later, they might realize that the tool does not have all the capabilities they need. Overall, I rate the solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Last updated: Apr 16, 2026
Flag as inappropriateHead Of Sales at Cascade Solutions
A stable solution for security with good support
Pros and Cons
- "The tool's use cases are relevant to security."
- "The tool needs to be improved in terms of integration and interface."
What is our primary use case?
The tool's use cases are relevant to security.
What needs improvement?
The tool needs to be improved in terms of integration and interface.
For how long have I used the solution?
I have been working with the solution for five years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
I would rate the product's scalability a nine out of ten.
How are customer service and support?
The product's technical support is good.
How would you rate customer service and support?
Positive
How was the initial setup?
The tool's setup is easy. The solution's deployment took five days to complete.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive. It's pricing is on a yearly-basis.
What other advice do I have?
I would rate the tool a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Last updated: Apr 16, 2026
Flag as inappropriateSenior Business Development Manager at a tech services company with 201-500 employees
Efficiently detects any issues
Pros and Cons
- "This software helps us understand any issues that may arise when someone is not at work."
- "Dashboards do not allow everyone to see what's happening."
What is our primary use case?
It is used as a device that can detect any issues and changes when people are not at work. In one case, we use it when someone is not at work or has already used their allotted time off. This helps us understand any issues that may arise when someone is not at work, which could lead to changes in the way we work.
What needs improvement?
There are many areas that could use improvement. One thing that is important to keep in mind is that times change, and we need to be adaptable to what happens. Ultimately, we want to see positive results and improvements.
In the next release, I would add dashboards that allow everyone to see what's happening, not just the security team. Users can view the data and see what's happening. Also, I think the Data Lake from Cortex XDR should be public, not private.
For how long have I used the solution?
I have been using the solution for two years.
How was the initial setup?
The initial setup was easy.
What's my experience with pricing, setup cost, and licensing?
The pricing is cheap.
What other advice do I have?
I rate it a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
Last updated: Apr 16, 2026
Flag as inappropriateInformation information analyst at Seeton
It's a simple platform that's easy for administrators and users
Pros and Cons
- "Cortex XDR is a simple platform that's easy for administrators and users. You have a lot of flexibility to change or customize the features."
- "The playbooks could be improved to include more functionalities or actions."
What is most valuable?
Cortex XDR is a simple platform that's easy for administrators and users. You have a lot of flexibility to change or customize the features.
What needs improvement?
The playbooks could be improved to include more functionalities or actions.
For how long have I used the solution?
I have been using Cortex XDR for a few months.
What do I think about the stability of the solution?
Cortex XDR is highly stable.
What do I think about the scalability of the solution?
Cortex XDR is scalable.
Which solution did I use previously and why did I switch?
We previously used McAfee, but we switched because of our customer. We checked Gartner's to learn about each vendor and solution and consulted with the customer about the features they needed.
How was the initial setup?
Cortex XDR is a cloud-based solution, so the deployment is straightforward. They give you your credentials to access the platform and you change some settings to customize it.
What other advice do I have?
I rate Cortex XDR by Palo Alto nine out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: April 2026
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