Cortex XDR by Palo Alto Networks Reviews

Cortex XDR by Palo Alto Networks is an antivirus tool that provides EDR and XDR.

The solution's most valuable feature is the user interface. I've used other solutions like Cylance and CrowdStrike, but Cortex XDR stands out from all the products. It has also moved to XSIAM. Cortex XDR introduced it long ago, while other tools are implementing it now.

The solution lags to the real-time scenarios here and there.

I have been using Cortex XDR by Palo Alto Networks for five years.

The solution would have bugs, but we get support 24/7 to deal with them.

Cortex XDR by Palo Alto Networks is a scalable solution.

The solution’s initial setup is easy.

Cortex XDR by Palo Alto Networks is an expensive solution.

Cortex XDR by Palo Alto Networks is a cloud-based solution. I would recommend the solution to other users if they can afford it. Cortex XDR by Palo Alto Networks is worth the money. It is easy for a beginner to learn to use the solution for the first time.

Overall, I rate the solution a seven out of ten.

Cortex XDR mainly focuses on endpoint protection. Unlike other antivirus products, it is way more advanced. It allows you to manage your endpoints and includes advanced threat analytics and behavioral analytics. For example, it offers a behavioral analysis, the main purpose of which is to identify suspicious activity.

If any application performs suspicious activities, such as changing registries or modifying other applications, Cortex XDR detects and blocks the entire application. This ensures that unauthorized actions are prevented.

Another feature of Cortex XDR is its ability to mitigate ransomware issues. It creates duplicate files on the endpoint, and if any ransomware attempts to access these files, it detects and identifies the ransomware attack. Cortex XDR offers many such advanced features in its cloud platform.

Product might have some bugs. But these will be fixed in the next version. They'll try to work on that and fix those issues. They won't let it go easily.

I've been implementing and supporting this product for one year.

The end users are around thousands.

I am from the support team. I fix things. If customers have any issues with the product, they call me. That's the role of my job. I am from the partner side.

The deployment and setup process is handled by a different team. So I have never deployed Cortex, but I know the steps. It is not easy, but at the same time, it is not very complicated.

It's cloud-based. You don't have to set up a server; it's all on the cloud. You have to set up your tenant on their dedicated server once you subscribe to the product.

Price-wise, Cortex XDR is quite expensive compared to regular endpoints. It is a bit more expensive than other products, but it's worth the money.

Cortex is a good product. But like every other product, it has some flaws. Not every product is ideal. Every product has its flaws. So when compared with other products, Cortex is one of the good products. I would suggest you take the product because it is really one of the good products, but it has some flaws.

So, I would rate it an eight out of ten. 

Cortex covers everything I need. It's a perfect solution. Cortex provides a different level of visibility because it's an extended EDR, allowing you to grab logs from the network and firewalls. Palo Alto invented the concept of the extended EDR or XDR.

The price could be a little lower. 

I have been using Cortex for four years.

Palo Alto provides on-the-ground and remote support. They have a local team on the ground and teams in India or other countries. Their support is excellent, and they know what they're doing. 

Positive

Some of my customers have McAfee, Symantec, or Kaspersky. Palo Alto can integrate with other vendors, so it's not locked to one single vendor. Other vendors like Trend Micro, Bitdefender, CrowdStrike, etc. have limitations on log collection from other places. On Palo Alto's datasheet, it tells you that it can talk to Check Point, Fortinet, etc. It's pretty awesome. I believe this is a huge advantage that allows us to implement Cortex anywhere. 

I rate Cortex XDR 10 out of 10 for ease of setup. It can be deployed on-prem or on the cloud. It's an easy process that doesn't take long. 

I rate Cortex XDR 10 out of 10. 

We use Cortex XDR by Palo Alto Networks for endpoint security. It scans for unwanted and malicious activity on endpoints and servers, creating alerts and incidents.

The most valuable features are incident creation, policy-based protection, IP whitelisting, and device encryption. These are beneficial for endpoint and server security.

There's room for improvement with Mac device installations, which can be challenging.

I have been using the tool for two years. 

About 20 people in our company use Cortex XDR by Palo Alto Networks across the country.

We've had some issues isolating endpoints and have sought support from Palo Alto for that.

The cost depends on your chosen license type, like Pro or other licenses.

I'd recommend using Cortex XDR by Palo Alto Networks for security purposes. It's good at detecting malware and is a better strategy than other antivirus solutions. I rate the overall solution a seven out of ten. 

Our company uses the solution to detect behaviors and provide difficulty remediation for malware. The solution acts like a terminal that allows for the renewal of malware directly from the terminal in any meeting room. 

We also have an IOP configuration that allows us to compare our own indicators and compromise rules. This is very efficient because anytime there is an IAP release on the web page, we can update or create a repository of different notification alerts. 

The solution is a new generation XDR that has a lot of artificial intelligence modules. 

The solution's communication methods are very effective. 

Configuring or eradicating terminals is easy. 

The server sometimes stops continuously to check things so it would be helpful to receive access updates or technical reasons. 

I have been using the solution for 18 months. 

Technical support was very responsive. You can present a critical configuration issue and they provide a solution as quickly as possible. 

The Linux agent was a little bit sketchy on our side but we got good support. 

The setup is very straightforward. 

We implemented the solution in-house and worked with one telecom rep for network permissions. 

Two of our cybersecurity engineers deployed to 4,000 endpoints in two months. We had a little bit of an issue with Linux but resolved it so all endpoints were fully operational within three months. 

The pricing is a little bit on the expensive side so is rated a seven out of ten. 

The solution is solid and measures up against other products. I rate the solution an eight out of ten. 

Officially, I'm an MSP, but I also host it for our own internal software. I've got XDR installed on 26,000 devices. It is used for threat prevention, policy enforcement, firewall rules, and DLP. We use it for pretty much everything. Our firewalls also integrate with XDR.

We use XDR Pro. It is in the cloud, and we have got version 7 at the moment, which is probably the latest update of it.

The key thing is the visibility of what's going on in our networks and on our end devices. It gives us visibility.

It provides the ability to query. I can query for any file or any IOC on any of the devices installed, and it will search for a data link.

The live terminal is probably the best thing ever. It gives you the access to get straight onto any machine. 

In general, it has been able to see every single threat that has ever come up and it helps us stop it. 

I've used it for a great many years now, and it worked really well. From the Palo Alto side, whatever they buy, they integrate that really well into their integration suite, and that makes a massive difference.

The onboarding process could be better. 

It tends to do 99.9% of things. The only thing I'd like is single sign-on authentication into their cloud platform so that my users can be properly authenticated against it.

Its stability is very good.

Its scalability is very good. It is on my servers as well as my end users. I've got five and a half thousand end-users plugged in, and they're all on, and then I have 26,000 servers on it as well.

I would rate them a 9 out of 10. The only reason why they lose a point is that if I escalate, it gets done really quickly. I've got all the various contacts I could ever need inside Palo Alto, but some of my other colleagues don't have that same level of contact. So, if I'm doing it, it is rapid, but if they're doing it, it is slower.

Positive

I've worked with Carbon Black, which Cortex XDR beats hands down. The reason it beats it hands down is because of the ability to query. I couldn't do that with Carbon Black. For me, that was a genuine issue with Carbon Black. That was one of the main reasons why we've literally moved 22,000 devices off Carbon Black into Cortex XDR.

We also use Sophos, McAfee, and BitDefender. As a group, we buy multiple companies a year. So, we come across most of them.

If it is my own device, I would love to have Cortex, but I can't buy one license. I have to buy a minimum of 250 licenses. So, I normally go for something like BitDefender because it has the least amount of bloatware.

It is straightforward. It is pretty much out of the box. It works how you want it to work. So, you can't really ask for more.

It is also easy to maintain.

It was implemented in-house.

In the company I'm in, we make software. On that basis, we've gone for what we need to make sure our software and all of our customer data are secure. That drives us more than the ROI. It may sound a little weird, but it is the way we run because, for us, the ROI is almost pointless if we lose all our data.

I have the full Pro Prevent license. So, I've got post analytics, forensics, and the whole lot of it.

My advice to others who would like to start working with Cortex is to not dip your toe in the water. Go big or go home. If you integrate everything in, you'll get fantastic results. You shouldn't do some bits here and there. You need to use their ecosystem as a whole. If you're in their entire ecosystem, the results are amazing.

I would rate it a 10 out of 10.

We primarily use the solution for security.

We're trying to explore Cortex's possibly to detect digital forensics and the source of the issues. 

The initial setup isn't too bad.

I have run into some detection issues with Cortex XDR. 

If they had pulse rate detection, it would be better.

The whole state IPS should be better. 

It needs to be better at detection of internal attacks. 

We started using the solution since about 2019 or 2020. It's been around two or three years.

The stability is pretty good except for one or two cases. Based on the performance, it's been okay. It's got pretty high performance. There are no bugs or glitches. It doesn't crash or freeze. 

We have around 4,500 users on the solution currently. It usually handles around 1,400 people. We have these devices across many departments. 

The solution has the capability to scale. A company can expand it as necessary.

I've contacted technical support one or two times and found that their support is very fast to respond. They are helpful in each case. We are very satisfied with their level of service.

We used to use Symantec. We have since stopped.

Symantec can easily be put on a USB device, and then they can check it all to scan within the computer. However, we tried to submit a case for a feature enhancement, and, after two or three years, they still do not have this feature enabled and available. 

The initial setup isn't overly difficult on the cloud. We do not wish to have endpoint clients plow into our internal environment. The deployment shouldn't take up too much manpower. 

The pricing is pretty good. It's reasonable. I'd rate it four out of five. Of course, it could always be a bit lower. 

I'm a customer and end-user. 

I'd rate the solution seven out of ten. 

We're using it just to make sure that the customers, or our users, don't use any prohibited applications. We make sure that every application they use is on the allowed list. Any other application that is not only allowed is blocked until further notice. It's mainly to make sure that our organization is secure and that the software that the users are working on is secured too. This is the main reason. also to be aware and secured from any potential attack or ransomware etc.

The good thing about the product is that it's always scanning. It does real-time scanning for customers. If there's anything related to the applications that it's installed, for example, if an application needs some upgrades, or updates, or add-ons, we already have a server that is downloading this for the users, the computers. In terms of the laptops, we are not managing the laptops from the servers, since the users take the laptops with them and they are managing their laptops by themselves. There is any variability. The application gives us a notification on the Cloud so that we can handle this problem or make sure that the laptop is secured. The customers or the users don't have much experience to pick what is right and know what is wrong. It's a very, very informational application. 

The initial setup is easy.

They need to do definition updates. Instead of the version, they just put an update on the portal, and each time we need to upgrade it. Sometimes it's hard to upgrade the offsite clients. Sometimes the internet that they are using is not that stable. It gives us a hard time. Every 30 or 40 days, there's a new version and we need to go and make sure our customer's laptops are upgraded. 

It would be ideal if the updates would happen like Symantec updates or other antivirus solutions. The upgrade needs to deploy directly to the users.

We've been using the solution for two years. 

It's very stable. There are no errors or problems, even if there is something we need to do on the machine. Due to the configuration we already do, it's locking a lot of things that the users cannot do. Even if the administrator is working, it needs the Cortex XDR permission first. It's very stable and the configuration is easy in the portal. They are enhancing their configuration and its security constantly. 

The only thing that is giving us a hard time is they have a lot of version upgrades. I don't know if it's better to do it as update packages and make the upgrades half-year, quarter a year, or every year. It should be done more regularly.

From an administrative perspective, it'll give us less headache. Each time you need just to go to the portal and make sure that you're testing the product, the upgrade before you deploy it, and then you deploy it. And then you figure out which computer doesn't have the version, and you figure out how to install it. 

If it's a laptop on the other side, it'll take a long time, sometimes a week, to get the customer the upgrade. For installing the upgrade, we must do it. The users can't install this product by themselves. That's why it takes a while. 

The solution is scalable. We are using it for 80 or 90 people. It's a variety of different positions, from engineers to accountants. 

We're changing solutions and moving to SentinelOne. We won't be increasing usage.

They are very helpful and they respond very fast. If there's any ticket open they make sure that they fix the problem the first time. I didn't face any problems with them.

Positive

We are currently moving to SentinelOne.

It is a straightforward setup. It's not overly complex or difficult. The deployment took a maximum of two hours. 

I just installed it first on one of the testing machines and I tested the software package to see if it was still working. Then I just deployed it to the users and I made sure that it was working fine. It might take one day to deploy to the users if I test the version on the test machine first.

I handled the implementation myself. 

Corporate is responsible for licensing. I don't know anything about the pricing.

We are customers and end-users. 

We're using the latest version of the solution. 

Palo Alto is a big company. They are very good at security, so it's good if it's the first time a company is using this product. However, we are moving to SentinelOne as we are corporate. That means, if there is one branch upgraded or moved to something, we must follow. We are following our corporate instructions. If I was given the choice, I would be still using Cortex XDR as it's fulfilling my need. 

I'd rate the solution eight out of ten. The downside is each time I go to the portal and I check the versions, it's outdated. You need to upgrade each month or every forty days and it's a lot.