We deploy this solution in Universities and banks because it's private. Our company is a private company.
Ingeniero de Soporte at a tech services company with 11-50 employees
Stable, flexible, and easy to deploy
Pros and Cons
- "They did what they said. This solution could apply to any scenario."
- "I would like to see better protection, specifically to protect email applications."
What is our primary use case?
What is most valuable?
They did what they said. This solution could apply to any scenario.
What needs improvement?
The configuration could be simplified.
I would like to see better protection, specifically to protect email applications.
What do I think about the stability of the solution?
This solution is stable.
Buyer's Guide
Cortex XDR by Palo Alto Networks
September 2025

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868,759 professionals have used our research since 2012.
How was the initial setup?
It's easy to deploy
You need the experience to configure the equipment, but the configuration is easy to deploy.
What's my experience with pricing, setup cost, and licensing?
The price could be improved. Our customers have expressed that the price is high. When compared with other services, it's more expensive, but it's not too high.
What other advice do I have?
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cybersecurity Services Director at ITVikings
Stable platform with good technical support services
Pros and Cons
- "We can visualize and control the activities in the environment from anywhere."
- "The product's pricing needs improvement. They could provide more discounts. Additionally, the dashboard and control panel could be enhanced."
What is our primary use case?
We use the product to monitor and control all the systems. It helps us understand user behavior.
How has it helped my organization?
The product gives full visibility and control of the endpoints in the environment. The users and the employees can protect their systems by investigating files for incidents.
What is most valuable?
The platform's most valuable feature is being a cloud-based solution. We can visualize and control the activities in the environment from anywhere.
What needs improvement?
The product's pricing needs improvement. They could provide more discounts. Additionally, the dashboard and control panel could be enhanced.
For how long have I used the solution?
We have been using Cortex XDR by Palo Alto Networks for two months.
What do I think about the stability of the solution?
The platform is stable. As far as you have the internet, the product is secure.
What do I think about the scalability of the solution?
The platform is scalable.
How are customer service and support?
They have a good technical support team.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is straightforward. It is easy to maintain as well.
What about the implementation team?
I implemented the product myself.
What other advice do I have?
I recommend Cortex XDR by Palo Alto Networks and rate it an eight out of ten. It is a good solution for the commercial sector as they can work on the cloud. I advise others to refer to user guides for understanding the processes easily.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Buyer's Guide
Cortex XDR by Palo Alto Networks
September 2025

Learn what your peers think about Cortex XDR by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,759 professionals have used our research since 2012.
Senior Business Development Manager at a tech services company with 201-500 employees
Efficiently detects any issues
Pros and Cons
- "This software helps us understand any issues that may arise when someone is not at work."
- "Dashboards do not allow everyone to see what's happening."
What is our primary use case?
It is used as a device that can detect any issues and changes when people are not at work. In one case, we use it when someone is not at work or has already used their allotted time off. This helps us understand any issues that may arise when someone is not at work, which could lead to changes in the way we work.
What needs improvement?
There are many areas that could use improvement. One thing that is important to keep in mind is that times change, and we need to be adaptable to what happens. Ultimately, we want to see positive results and improvements.
In the next release, I would add dashboards that allow everyone to see what's happening, not just the security team. Users can view the data and see what's happening. Also, I think the Data Lake from Cortex XDR should be public, not private.
For how long have I used the solution?
I have been using the solution for two years.
How was the initial setup?
The initial setup was easy.
What's my experience with pricing, setup cost, and licensing?
The pricing is cheap.
What other advice do I have?
I rate it a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
Information information analyst at Seeton
It's a simple platform that's easy for administrators and users
Pros and Cons
- "Cortex XDR is a simple platform that's easy for administrators and users. You have a lot of flexibility to change or customize the features."
- "The playbooks could be improved to include more functionalities or actions."
What is most valuable?
Cortex XDR is a simple platform that's easy for administrators and users. You have a lot of flexibility to change or customize the features.
What needs improvement?
The playbooks could be improved to include more functionalities or actions.
For how long have I used the solution?
I have been using Cortex XDR for a few months.
What do I think about the stability of the solution?
Cortex XDR is highly stable.
What do I think about the scalability of the solution?
Cortex XDR is scalable.
Which solution did I use previously and why did I switch?
We previously used McAfee, but we switched because of our customer. We checked Gartner's to learn about each vendor and solution and consulted with the customer about the features they needed.
How was the initial setup?
Cortex XDR is a cloud-based solution, so the deployment is straightforward. They give you your credentials to access the platform and you change some settings to customize it.
What other advice do I have?
I rate Cortex XDR by Palo Alto nine out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: September 2025
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Hi There, We have a customer who wants to have Cortex & Microsoft solutions on all their Windows 10 endpoints. So here is my query - Can Cortex XDR co-exist with Microsoft Defender for Endpoint on same endpoints and both operate optimally and independently of each other? Thanks in advance! Dr. Praveen Talwar (Praveen.Talwar@Spark.co.nz)
Hello @Praveen Talwar, please note that you can also create a new question from your Home feed: https://www.itcentralstation.c... . This way, it will get higher visibility (it just should not include any marketing or sales content). I hope this is helpful.