No more typing reviews! Try our Samantha, our new voice AI agent.
Cybersecurity Services Director at ITVikings
Reseller
Dec 2, 2023
Stable platform with good technical support services
Pros and Cons
  • "We can visualize and control the activities in the environment from anywhere."
  • "The product's pricing needs improvement. They could provide more discounts. Additionally, the dashboard and control panel could be enhanced."

What is our primary use case?

We use the product to monitor and control all the systems. It helps us understand user behavior.

How has it helped my organization?

The product gives full visibility and control of the endpoints in the environment. The users and the employees can protect their systems by investigating files for incidents.

What is most valuable?

The platform's most valuable feature is being a cloud-based solution. We can visualize and control the activities in the environment from anywhere.

What needs improvement?

The product's pricing needs improvement. They could provide more discounts. Additionally, the dashboard and control panel could be enhanced.

Buyer's Guide
Cortex XDR by Palo Alto Networks
June 2026
Learn what your peers think about Cortex XDR by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
903,067 professionals have used our research since 2012.

For how long have I used the solution?

We have been using Cortex XDR by Palo Alto Networks for two months.

What do I think about the stability of the solution?

The platform is stable. As far as you have the internet, the product is secure.

What do I think about the scalability of the solution?

The platform is scalable.

How are customer service and support?

They have a good technical support team.

How was the initial setup?

The initial setup is straightforward. It is easy to maintain as well.

What about the implementation team?

I implemented the product myself.

What other advice do I have?

I recommend Cortex XDR by Palo Alto Networks and rate it an eight out of ten. It is a good solution for the commercial sector as they can work on the cloud. I advise others to refer to user guides for understanding the processes easily.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Lissette Acurio - PeerSpot reviewer
Solution Engineer at Secure Soft Corporation
Reseller
Aug 24, 2023
An easy-to-use product with an intuitive dashboard that enables users to navigate easily
Pros and Cons
  • "The product has an intuitive dashboard."
  • "It is a complex solution to implement."

What is our primary use case?

The solution is like a next-level EDR. It can collect information from other solutions to have a global view of the risks and vulnerabilities.

What is most valuable?

The product has an intuitive dashboard. The first time a client interacts with the solution, they do not face any problems. It is easy for the client to navigate through the tool.

What needs improvement?

It is a complex solution to implement.

For how long have I used the solution?

My organization sells the solution.

How are customer service and support?

I did not have any problem with support.

How would you rate customer service and support?

Positive

How was the initial setup?

I believe the implementation is not very easy, but it is not very complex either.

What's my experience with pricing, setup cost, and licensing?

The price of the product is not very economical. It is suitable for clients that have a lot of money to invest.

What other advice do I have?

Customers often ask for proof of concept. People wanting to use the solution should analyze the different tools that can be integrated with the product. At first, clients only consider it an EDR, but later, they might realize that the tool does not have all the capabilities they need. Overall, I rate the solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Buyer's Guide
Cortex XDR by Palo Alto Networks
June 2026
Learn what your peers think about Cortex XDR by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
903,067 professionals have used our research since 2012.
reviewer2171169 - PeerSpot reviewer
Senior Business Development Manager at a tech services company with 201-500 employees
Real User
May 8, 2023
Efficiently detects any issues
Pros and Cons
  • "This software helps us understand any issues that may arise when someone is not at work."
  • "Dashboards do not allow everyone to see what's happening."

What is our primary use case?

It is used as a device that can detect any issues and changes when people are not at work. In one case, we use it when someone is not at work or has already used their allotted time off. This helps us understand any issues that may arise when someone is not at work, which could lead to changes in the way we work.

What needs improvement?

There are many areas that could use improvement. One thing that is important to keep in mind is that times change, and we need to be adaptable to what happens. Ultimately, we want to see positive results and improvements.

In the next release, I would add dashboards that allow everyone to see what's happening, not just the security team. Users can view the data and see what's happening. Also, I think the Data Lake from Cortex XDR should be public, not private.

For how long have I used the solution?

I have been using the solution for two years.

How was the initial setup?

The initial setup was easy.

What's my experience with pricing, setup cost, and licensing?

The pricing is cheap.

What other advice do I have?

I rate it a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Information information analyst at Seeton
Real User
Apr 14, 2023
It's a simple platform that's easy for administrators and users
Pros and Cons
  • "Cortex XDR is a simple platform that's easy for administrators and users. You have a lot of flexibility to change or customize the features."
  • "The playbooks could be improved to include more functionalities or actions."

What is most valuable?

Cortex XDR is a simple platform that's easy for administrators and users. You have a lot of flexibility to change or customize the features. 

What needs improvement?

The playbooks could be improved to include more functionalities or actions. 

For how long have I used the solution?

I have been using Cortex XDR for a few months.

What do I think about the stability of the solution?

Cortex XDR is highly stable. 

What do I think about the scalability of the solution?

Cortex XDR is scalable. 

Which solution did I use previously and why did I switch?

We previously used McAfee, but we switched because of our customer. We checked Gartner's to learn about each vendor and solution and consulted with the customer about the features they needed. 

How was the initial setup?

Cortex XDR is a cloud-based solution, so the deployment is straightforward. They give you your credentials to access the platform and you change some settings to customize it. 

What other advice do I have?

I rate Cortex XDR by Palo Alto nine out of 10. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Cortex XDR by Palo Alto Networks Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2026
Buyer's Guide
Download our free Cortex XDR by Palo Alto Networks Report and get advice and tips from experienced pros sharing their opinions.