We performed a comparison between ServiceNow IT Operations Management and VMware Aria Operations based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The scalability of ServiceNow is good."
"Their Event Management is very good."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"It is flexible. You can tune it, more or less, as you want."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"You can improve integrations of the operation with the solution."
"It helps streamline management and processes."
"The main point of installing, deploying, and troubleshooting with vRealize Operations is to provide visual dashboards to ensure that the entire workload is functioning properly."
"The tool helped the organization in all monitoring tasks when being delivered as a service for customers helps them to generate early alarm templates, being a cloud service provider is delivered as part of the IaaS to generate memory consumptions processing and storage additionally can be configured parameters such as networking and services that are configured on virtual machines."
"For me, it's the dashboard."
"We went from using industry standard KPIs to going to a complete on-demand model based on the algorithms from vRealize Operations. It has enabled us to drive more utilization out of our existing compute infrastructure to the point where, for a period of six months, we didn't purchase a single server or any additional compute. We were able to continue to sweat our existing assets."
"It's a great tool for monitoring and tracking data of our entire environment."
"Vmware always gives us the best support. They are friendly to talk to and they understand the real impact of what's happening. They are trying to get into the issue as one of your team. They also fit into your working hours to solve your issues."
"Avoiding problems in the monitoring area is our strength. We use real-time monitoring models and real-time monitoring to do this. We also provide other capabilities, such as seeing changes in the environment."
"The last two versions of it, we've gone with the integrated, high-availability built into the product, and that was a welcome change for us. It's even better now not having to have any kind of load-balancer in front of it..."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"Service mapping is pretty limited."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"The pricing is high."
"The initial setup phase was hard and could be made easier."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"If you are new to using the solution, you will find the setup complex."
"vROps is, by its nature, a very complex product."
"I don't find this solution to be intuitive and user-friendly. It's a large and difficult product to learn. We need to search for more information."
"I get in to code whatever I need and then get out. So perhaps they could support different coding languages. I know that JavaScript is their primary "cash cow" but I'd like to see c#, personally. I'd like to see different capabilities for adding code."
"They should include an integration feature through which we can connect to different vendors by installing a small plugin."
"In a previous version, you could click on a cluster to see a lot of information about efficiency, e.g., when you will run out of memory, CPU usage, and RAM in percentages. In newer versions, you see this information in megahertz and kilobytes, not percentage. I don't like this change so much. If you need to present information to your boss or Director of IT, the information would be better with a percentage. Now, you have only a big number and don't know the percentage of use that you are getting from the VMs. I don't know why they changed it, but I liked the percentage version more than getting the numbers for megahertz of memory. Also, kilobytes of memory is a very large number. For a simple view, gigabytes or terabytes is better."
"It is quite expensive and if you just implement it just because you can then you won't get any benefit from it. You have to think through and plan ahead. You have to understand what the issues are that you want to solve with this solution. Otherwise, this solution is a waste of money."
"The UI interface of the application has been stagnant for a long time."
"It could be a little bit quicker to drill into."
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ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews while VMware Aria Operations is ranked 2nd in Cloud Management with 360 reviews. ServiceNow IT Operations Management is rated 8.2, while VMware Aria Operations is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of VMware Aria Operations writes "It has good stability, but the report-generating feature needs improvement". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and Dynatrace, whereas VMware Aria Operations is most compared with VMware Aria Automation, VMware vSphere, IBM Turbonomic, Veeam ONE and vCloud Director. See our ServiceNow IT Operations Management vs. VMware Aria Operations report.
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