We performed a comparison between Oracle Fusion Service, Salesforce Service Cloud, and TeamSupport based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."Oracle Service Cloud could improve the integration for older platforms."
"The product's most valuable feature is an efficient fusion of finance and HR modules."
"The solution is completely cloud-based and very easy to access from anywhere."
"Oracle's strength lies in swiftly building and deploying enterprise applications globally."
"Stable and scalable with good technical support."
"Everything is managed by Oracle, so they have security in place."
"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."
"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."
"I don't have the specific details, but I'm aware that Salesforce is used for campaigns, decision-making processes, and order submissions. I'm currently in the learning phase and not familiar with all the details."
"The three major pillars of Salesforce Service Cloud are the SSL, Chatter, and the Dispatcher Console, which routes calls to the technicians."
"The strength lies in its ability to work cohesively with other systems, creating a centralized hub that enhances efficiency and collaboration across various functionalities within our organization."
"The most valuable feature of Salesforce Service Cloud is its ease of use."
"The product's initial setup phase was straightforward."
"It's a cloud tool, so it is easy to set up."
"The interface is quite user-friendly."
"It is a stable product."
"The two most valuable features are the portal and reporting."
"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."
"The user experience has to be much better."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"The product must provide modules for operations management."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"One suggestion I have is to shorten the IT team's response time. When we submit an ASR or similar request, it takes a while to receive a response, and this can be seen as a drawback."
"The vendor must provide a user-friendly mobile application."
"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."
"Salesforce Service Cloud's report functionality could be improved."
"The product's high price is an area of concern where improvements are required."
"The pricing for what Salesforce Service Cloud offers is not great."
"Knowledge Management platform could use some intelligence improvements. Data mining techniques for recommending the most relevant knowledge articles would be beneficial. Currently, that selection process is more administrative. AI could be used here."
"The documentation could be improved."
"The main concern for me revolves around the speed of certain integrations."
"One minor drawback is that its implementation requires some preparation. It's not something you can implement instantly; it takes time. The only issue I've encountered is that you need to ensure the implementation is done properly, which can be time-consuming. So, it requires some time and attention."
"The pricing of the solution can be made cheaper."
"It needs better integration with other tools like Jira."
Earn 20 points
