OpenText ALM / Quality Center vs OpenText Silk Central vs Zephyr Enterprise comparison

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3,737 views|1,601 comparisons
90% willing to recommend
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324 views|224 comparisons
80% willing to recommend
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3,247 views|1,672 comparisons
87% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between OpenText ALM / Quality Center, OpenText Silk Central, and Zephyr Enterprise based on real PeerSpot user reviews.

Find out what your peers are saying about OpenText, Microsoft, IDERA and others in Test Management Tools.
To learn more, read our detailed Test Management Tools Report (Updated: April 2024).
768,924 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The integration with UFT is nice.""I found the ease of use most valuable in Micro Focus ALM Quality Center. Creating test cases is easier because the solution allows writing in Excel.""Being able to manage tests as this is something very difficult to find in other products.""Defect management is very good.""By using QC we broke down silos (of teams), improved the organization of our tests, have a much better view of the testing status, and became much quicker in providing test results with document generation.""It's user friendly, scalable, and very stable and strong. It's cooperative, meaning that I can assess the test to check it and follow the flow of defects, and the developers and the business can use this tool to follow the test process.""The most valuable Quality Center feature, I find, is the solution's integration with some of our automation tools. For us, the ability to capture and record and the ease of use from a user perspective, are all key.""As a system administrator, HPE ALM can be flexibly configured so that it can accommodate a variety of defined project lifecycles and test methodologies."

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"The stability of this solution is very good. In our experience it is approximately ninety-nine percent."

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"It has many features, but the main things that we need are the test cycles and integration with automation because we have automation for the web and mobile applications. We use it for test case management to run the test cases and get the results. At this moment, it is fulfilling our requirements. We are able to get the test execution report and the test pass and fail report. This summary is delivered to our management.""We use the solution for test case management.""Zephyr Enterprise is a stable solution.""If anyone is looking for a good, lightweight, flexible and agile test management product, I think they would do very well with Zephyr Enterprise.""It has integration with test automation tools.""The solution does its job well.""It has 90% of the basic features you need without having to pay a lot of extra money."

More Zephyr Enterprise Pros →

Cons
"ALM requires that you install client side components. If your organization does not allow admin rights on your local machine, this means you will need someone to run the installation for you with admin rights. This client side install is also limited to Internet Explorer and does not support any other browsers.""Micro Focus ALM Quality Center should improve the reports. Reporting on tax execution progress against the plan. However, they might have improved over two years since I have used the solution.""The integration could be improved because with Agile technology you are working more quickly than with a top-down methodology.""The QA needs improvement.""There are always new features and more support for new and legacy technology architectures with each release. But the bad news is a growing list of long-standing issues with the product rarely gets addressed.""Cross project reporting is limited to similar database schemas""They should specify every protocol or process with labels or names.""We cannot rearrange the Grid in the Test Lab. It is in alphabetical order right now. But sometimes a user will want to see, for example, the X column next to the B column. If they came out with that it would be useful for us. They are working on that, as we have raised that request with Micro Focus."

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"We would also like to manage the integration testing end-to-end."

More OpenText Silk Central Cons →

"Security needs improvement to protect customer information better.""The reporting, and the ability to reorganize the test repository, which are a little stifling. There is definitely room for improvement there.""The reporting, and the ability to reorganize the test repository, which are a little stifling. There is definitely room for improvement there.""We have a lot of automation for our products, and we require a utility for its integration with automation. Currently, we have to write this utility ourselves. It would be great if they can provide such a utility.""We would like support for the agile and behavior-driven development (BDD) approaches.""Creating better default varieties of reporting would make the product much better and more popular.""Zephyr Enterprise needs to redesign the reporting.""We faced some errors while uploading the test cases."

More Zephyr Enterprise Cons →

Pricing and Cost Advice
  • "I'd rate the pricing as 3/10 as it's very expensive."
  • "If you have more than five users, a concurrent licensing model should be considered."
  • "For pricing, I recommend to buy a bundled package. Check the HPE site for more details."
  • "The full ALM license lets you use the requirements tab, along with test automation and the Performance Center. You can also just buy the Quality Center edition (Manual testing only), or the Performance Center version (Performance Testing only)."
  • "HPE has one of the most rigid, inflexible, and super expensive license models."
  • "Sure, HP UFT is not free. But consider what you get for that cost: A stable product that is easy to use; the kitchen sink of technology stack support; decades of code (which in many cases actually is free); a version that is a stepping stone to an easier Selenium design; and a support base that is more that just the kindness of strangers."
  • "Seat and concurrent licensing models exist; the latter is recommended if a large number of different users will be utilizing the product."
  • "I feel that the licenses are expensive. ​"
  • More OpenText ALM / Quality Center Pricing and Cost Advice →

  • "The cost of this tool, in terms of licensing, is not large."
  • More OpenText Silk Central Pricing and Cost Advice →

  • "DFS is more expensive than Zephyr. DFS is around $32 per person, whereas Zephyr is $10 per person. There is a major difference in the price, which is the main reason why we are trying to shift to Zephyr."
  • "It costs a couple of thousand dollars for a little more than 125 users, per month."
  • More Zephyr Enterprise Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:HP ALM and Jira can be easily integrated with the aid of a third-party Integration Solution To help you select the… more »
    Top Answer:The most valuable feature is the ST Add-In. It's a Microsoft add-in that makes it much easier to upload test cases into… more »
    Top Answer:It was expensive for us. For the first two weeks, we had to employ people now and then as the system needed to be more… more »
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    Top Answer:We faced some errors while uploading the test cases. The error was not clear. We did not know what the error was.
    Top Answer:We use the solution for test case management.
    Ranking
    1st
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    3,737
    Comparisons
    1,601
    Reviews
    16
    Average Words per Review
    429
    Rating
    7.4
    20th
    Views
    324
    Comparisons
    224
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    4th
    Views
    3,247
    Comparisons
    1,672
    Reviews
    3
    Average Words per Review
    187
    Rating
    8.0
    Comparisons
    Also Known As
    Micro Focus ALM Quality Center, HPE ALM, Quality Center, Quality Center, Micro Focus ALM
    Micro Focus Silk Central, Borland Silk Central, Silk Central
    SmartBear Zephyr
    Learn More
    Overview
    OpenText ALM/Quality Center serves as the single pane of glass for software quality management. It helps you govern application lifecycle management activities and implement rigorous, auditable lifecycle processes.
    Silk Central is an open test management solution which unifies all test assets into one easy-to-use planning, tracking, reporting and execution hub. Silk Central enables you to gain control, collaboration and traceability across all areas of your software testing, whether your methodology is Agile, Traditional or hybrid. Silk Central provides integration of requirements, manual and automated tests, defect tools and your test execution, giving full traceability of the quality of your software testing regardless of role.

    Zephyr Enterprise is a robust enterprise test management platform that manages all aspects of the testing lifecycle. The solution is provided as an on-premise installation as well as a SaaS-based installation. Zephyr Enterprise enables you to make a rigid process flow flexible enough to accommodate changes. In addition, it provides all the functionality QA teams and testers need in order to create and execute test cases with less effort, allowing more time to do actual testing by alleviating significant time-wasting steps.

    Zephyr Enterprise Features

    Zephyr Enterprise has many valuable key features. Some of the most useful ones include:

    • Visual dashboards
    • One-click integration
    • Multi Jira instance
    • Scalability
    • Third-Party Integrations
    • Reporting & Statistics
    • Data Import/Export
    • Data Visualization
    • User Management
    • Move & Copy
    • Software Testing Management
    • Requirements-Based Testing
    • Industry-strength scalability
    • Documented APIs
    • Regular maintenance and upgrades

    Zephyr Enterprise Benefits

    There are many benefits to implementing Zephyr Enterprise. Some of the biggest advantages the solution offers include:

    • Ready-to-use reports and customizable dashboards: With Zephyr Enterprise, reports and dashboards are updated in real time and you can share test results and link with your team in Jira to connect any known issues. In addition, the solution helps you increase workflow efficiency because it improves info sharing during standup meetings.
    • Supports bi-directional and multi-instance Jira integration: Not only does Zephyr Enterprise support bi-directional and multi-instance Jira integration, but it also gives you the ability to support multiple projects simultaneously – up to 200,000 test cases.
    • Global repository for test cases: Zephyr Enterprise helps you create, categorize, and store your test cases via a global repository that can be shared across your entire organization. You can also quickly reuse test cases using the structured folder management.
    • Test execution: Zephyr Enterprise makes it possible for you to execute tests step by step, manage pass/fail status, and launch automated execution, then file those defects into Jira. Zephyr Enterprise test executions allow teams to operate in a more efficient way.

    • Universal test automation: Zephyr Enterprise supports a wide range of automation frameworks, helping you decrease operational costs and increase test coverage.

      Reviews from Real Users

      Below are some reviews and helpful feedback written by PeerSpot users currently using the Zephyr Enterprise solution.

      A Manager of Enterprise Applications at a retailer says what’s most valuable is that “It's very easy and simple to use, which is beneficial. It has 90% of the basic features you need without having to pay a lot of extra money.” He also adds, “Zephyr Enterprise is very stable and the initial setup is straightforward.”

      Jawaad A., Test Automation Lead at Trapeze, explains, "It has many features, but the main things that we need are the test cycles and integration with automation because we have automation for the web and mobile applications. We use it for test case management to run the test cases and get the results. At this moment, it is fulfilling our requirements. We are able to get the test execution report and the test pass and fail report. This summary is delivered to our management."
    Sample Customers
    Airbus Defense and Space, Vodafone, JTI, Xellia, and Banco de Creìdito e Inversiones (Bci)
    AmBank Group, Krung Thai Computer Services, Deakin University
    Hyundai, Fujitsu, Google, David Jones, Burger King, Ingenico, Websense, Dow Jones, Harris, Saab
    Top Industries
    REVIEWERS
    Financial Services Firm21%
    Comms Service Provider13%
    Insurance Company9%
    Healthcare Company8%
    VISITORS READING REVIEWS
    Educational Organization54%
    Financial Services Firm9%
    Computer Software Company6%
    Manufacturing Company5%
    REVIEWERS
    Computer Software Company25%
    Financial Services Firm25%
    Transportation Company25%
    Manufacturing Company13%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Financial Services Firm16%
    Manufacturing Company8%
    Comms Service Provider6%
    Company Size
    REVIEWERS
    Small Business16%
    Midsize Enterprise14%
    Large Enterprise70%
    VISITORS READING REVIEWS
    Small Business7%
    Midsize Enterprise57%
    Large Enterprise36%
    REVIEWERS
    Midsize Enterprise30%
    Large Enterprise70%
    REVIEWERS
    Small Business25%
    Midsize Enterprise13%
    Large Enterprise63%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise13%
    Large Enterprise65%
    Buyer's Guide
    Test Management Tools
    April 2024
    Find out what your peers are saying about OpenText, Microsoft, IDERA and others in Test Management Tools. Updated: April 2024.
    768,924 professionals have used our research since 2012.