We performed a comparison between Nexthink and RSA Archer based on real PeerSpot user reviews.
Find out what your peers are saying about Nexthink, Lakeside Software, Riverbed and others in Digital Experience Monitoring (DEM)."Nexthink's best features are Engage and Act, which we use in combination for self-healing use cases."
"The solution is stable."
"Number of service incidents dropped by more than 20%."
"It is a very stable product with regular security and feature updates."
"We have found the combination of analytics and automation in this solution to be very valuable to our organization, as it allows for us to perform auto-resolution on customer issues."
"The solution has reduced the time it takes to resolve issues."
"The solution’s visualizations are very good. It's very easy to use them... We can give our senior managers, our directors, and our partners a dashboard at a very high level. They can very easily start to drill down by clicking through the dashboard and find stuff that doesn't look right. And our technical teams can use the same thing to identify problems in specific locations."
"The auto building capability has been most valuable. It keeps on checking the system in terms of various factors like battery, memory usage and application usage."
"The most valuable feature is the enterprise module, which provides the capability of having all of the information stored and linked with everything else."
"Good dashboards and reporting features; it's easy to gather reports quickly."
"The product is very flexible."
"RSA Archer's best features are advanced workflow, reports, dashboards, and notifications."
"Flexible record permissions and data import features."
"The most valuable features are the advanced workflow and the dashboards. This tool can present data wonderfully to management, and it is easy for them to manage the risk plans."
"The most valuable features of RSA Archer are the asset management, risk management, and vendor management."
"Makes auditing much more convenient."
"Nexthink could have better integration with ITSM tools - at the moment, they only integrate with ServiceNow, so adding other tools, like HP SMAX, would be very useful."
"I would like it if they could put in some patch deployments and compliances."
"In our company, we can't deploy anything from Nexthink the way we can deploy from any other endpoint solutions. It is not possible to create any dashboard in Nexthink...One should be able to schedule monitoring in Nexthink."
"It lacks support for IoT and most network equipment."
"We need some guidance from the Nexthink team on some of the new features they are releasing and how best to use them."
"There are many limitations. If I'm using a Windows 10 system and Windows has certain restrictions, Nexthink won't be able to penetrate into the Windows OS due to those restrictions."
"The tool should improve its pricing and performance. It also have nothing related to patch management."
"The next release could use some improvement in the tools that are provided."
"Performance could be improved."
"I would like to have the ability to build and maintain an inventory of personal data processing activities and assets utilizing a purpose-built taxonomy and data structure."
"An area for improvement would be the user interface. They could also offer more on-demand applications free of cost."
"GUI could be improved."
"The first improvement I would suggest for RSA Archer is a better search feature. The search criteria needs to be improved. Sometimes I do a search and the search doesn't return the exact item I'm looking for. RSA Archer could also be improved by being more user-friendly. Maybe I have been using a limited version of RSA Archer, but I'm not sure whether it has ESG, environmental and social governance. In the next couple of years, ESG is the next feature that will be integrated into GRC tools. I would recommend RSA Archer adds ESG."
"The product is expensive."
"There should be a way to export and get data from the system in PDF or PowerPoint presentation format. This would be a great addition."
"Some areas are not truly automated but are only scheduled."
Nexthink is ranked 1st in Digital Experience Monitoring (DEM) with 20 reviews while RSA Archer is ranked 1st in GRC with 38 reviews. Nexthink is rated 8.6, while RSA Archer is rated 8.0. The top reviewer of Nexthink writes " A monitoring tool that helps save the time of its users with its features while offering a reasonable amount of stability and scalability". On the other hand, the top reviewer of RSA Archer writes "A rich application with good workflow, but search feature needs improvement". Nexthink is most compared with SysTrack, ControlUp, Alluvio Aternity , Liquidware Stratusphere UX and ConnectWise Automate, whereas RSA Archer is most compared with OneTrust GRC, IBM OpenPages, MetricStream, Microsoft Purview Communication Compliance and Workiva Wdesk.
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