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JIRA Portfolio vs ServiceNow Strategic Portfolio Management comparison

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Buyer's Guide
JIRA Portfolio vs. ServiceNow Strategic Portfolio Management
March 2024
Executive Summary

We performed a comparison between JIRA Portfolio and ServiceNow Strategic Portfolio Management based on real PeerSpot user reviews.

Find out in this report how the two Enterprise Agile Planning Tools solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed JIRA Portfolio vs. ServiceNow Strategic Portfolio Management Report (Updated: March 2024).
Download the complete report
768,578 professionals have used our research since 2012.
Featured Review
Sean Du Sart
Researched ServiceNow Strategic Portfolio Management but chose JIRA Portfolio: Makes it easy to collaborate but needs better integration with other tools
MohammedHashim
Researched JIRA Portfolio but chose ServiceNow Strategic Portfolio Management: Great innovation and helpful for portfolio management but needs more finance management capabilities
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution has good reporting and is very user-friendly.""Portfolio helps us increase the visibility of projects' status and management with remote workers who make up most of the company.""The best features of JIRA are its flexibility and configurability, allowing us to tailor it to our specific needs.""With JIRA, you can do amazing things by developing connectors, embedding features, and adding new fields to create new things.""The way to manage cards as a KANBAN, is really easy but when you need to track hundreds of projects, you need to be very clear in which way the things must be completed.""Jira Portfolio is useful for tracking time and hours. It's easy to manage, create tickets, and change the status of delivery reports. It's not complicated.""Jira's Structure, agile, and Kanban boards are helpful. I also like JQuery, which allows you to fetch the relevant set of data. We use JQuery, JQL, and the Structure board a lot. Kanban boards help us monitor daily tasks, and we review the progress using the burndown charts.""I use it to plan and schedule the things I take care of. I can create and share a document if I want to discuss new ideas with my team remotely."

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"The performance is good.""The PPM module is an excellent service.""Stable and scalable solution.""You don't need a lot of plugins.""As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira.""The resource manager is useful.""The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it.""The interface is user-friendly. It's one of the most user-friendly on the market, and the most complete."

More ServiceNow Strategic Portfolio Management Pros →

Cons
"The workflow needs improvement.""The team-centric view is slightly weaker in JIRA compared to its competitors, especially considering how I can evaluate how each resource has been placed, not just in one project but across JIRA.""Portfolio is easy to scale, but we've had some difficulties with it regarding compliance and support.""In the next release, Portfolio should include more metrics and develop their portfolio planning.""There should be an integration of efforts between the cloud service providers' side and JIRA Portfolio.""It's got kind of a steep learning curve.""The integration needs to be done with different tools.""I think the solution can improve in graphs and the analysis part."

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"ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit.""ServiceNow IT Business Management could improve by adding better artificial intelligence.""I would like to see some artificial intelligence incorporated into the management functions.""The product does not give us the freedom to capture all the instances, test cases, and evidence.""Dashboard interface is limited functionally and not very user friendly""When we import a really big project with a lot of tasks on it, we face some issues with dependencies. The links between tasks are not working very well. There is definitely room for improvement there. Microsoft Project, in my opinion, is the best option for such a use case.""The setup is a bit complex. It depends on the organizational needs, and sometimes, we make customizations based on those needs.""The portfolio managed is good for IT, but it's not good for non it's not necessarily great for construction projects, such as the building of physical infrastructure."

More ServiceNow Strategic Portfolio Management Cons →

Pricing and Cost Advice
  • "This solution has a comparable pricing in comparison to other similar products on the market."
  • "The pricing of the solution is expensive."
  • "We only have nine people using it so we have a standard cost of $150 dollar per year. There are only additional costs if you exceed the limit of users, then you start paying by user. The cost is significantly higher."
  • "The pricing continues to get higher."
  • "The product is really not very expensive."
  • "We pay our fees annually, although monthly payments are also available."
  • "The price could be improved."
  • "We have a license to use JIRA Portfolio, we are not using the free version."

    • More JIRA Portfolio Pricing and Cost Advice →

  • "They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
  • "It is a little expensive. We are in Brazil, and for us, it is a little expensive."
  • "The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
  • "We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
  • "The cost of the solution should not be more than $50,000 annually."
  • "I would rate the cost as five out of ten."
  • "The licensing is based on metrics and is tailored to customer's needs."
  • "I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten."

    • More ServiceNow Strategic Portfolio Management Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about JIRA Portfolio?
    Top Answer:I use it to plan and schedule the things I take care of. I can create and share a document if I want to discuss new ideas with my team remotely.
    Read all 37 answers   →
    What is your experience regarding pricing and costs for JIRA Portfolio?
    Top Answer:I rate the pricing a six out of ten on a scale where one is cheap and ten is expensive.
    Read all 17 answers   →
    What needs improvement with JIRA Portfolio?
    Top Answer:We are based in India; I would like the product to integrate local pricing. We earn in rupees but spend in dollars. Its pricing could also be lowered.
    Read all 33 answers   →
    What do you like most about ServiceNow Strategic Portfolio Management?
    Top Answer:The PPM module is an excellent service.
    Read all 21 answers   →
    What is your experience regarding pricing and costs for ServiceNow Strate...
    Top Answer:The solution is expensive. In addition to the standard license cost, we may require specific applications, especially from an orchestration standpoint or additional plugins. Some of these plugins are… more »
    Read all 15 answers   →
    What needs improvement with ServiceNow Strategic Portfolio Management?
    Top Answer:The configurations are fine, but the user interface could be improved. ServiceNow generally introduces a lot of new user interfaces, workspaces, and other features. There is room for improvement… more »
    Read all 19 answers   →
    Ranking
    4th
    out of 19 in Enterprise Agile Planning Tools
    Views
    1,030
    Comparisons
    840
    Reviews
    29
    Average Words per Review
    471
    Rating
    8.2
    5th
    out of 19 in Enterprise Agile Planning Tools
    Views
    3,292
    Comparisons
    2,359
    Reviews
    15
    Average Words per Review
    557
    Rating
    7.8
    Comparisons
    Also Known As
    Portfolio for JIRA
    IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
    Learn More
    Atlassian
    ServiceNow
    Overview

    Jira Portfolio is an agile roadmapping tool designed to help teams build plans, envision the big picture, track progress, and share the process with stakeholders.

    Jira Portfolio is planned based. A plan in Portfolio is a complete view of the tasks, teams, and release dates for your Jira projects.

    Once you start to create a plan, there are three main factors you need to define: 

    • Scope: A list of tasks that need to be carried out in order to complete the plan.
    • Teams: Who will be implementing the work? With the correct data in place, Portfolio can estimate how long it will take for the team to complete their tasks.
    • Releases: Your scheduled release date.

    With Jira Portfolio, you can create a visual timeline to gain visibility across each of your teams and projects in a single place from a granular level and review cross-team and cross-project dependencies to prevent bottlenecks. This visibility can help you plan realistic release dates and manage your team’s capacity. The solution allows you to try out different scenarios with your roadmap and resources to help guide your decision making. Once you have a solid plan, you can easily integrate with Jira Software and commit your changes.

    Jira Portfolio allows managers to easily add team members. The tool’s powerful scheduling algorithm assigns tasks to teams while taking priorities and dependencies into account so it can create a realistic forecast for project completion. 

    Jira Portfolio Benefits

    Some of the top benefits of using Jira Portfolio include:

    • Roadmaps and roadmaps dependencies: Roadmaps list details about the tasks that need to be executed in order to complete a project, as well as predictions for when they will be completed, which teams are in charge of the task, and a list of resources they require. By setting dependencies on your team’s roadmaps, unnecessary bottlenecks are avoided.  
    • Integration with Jira: Jira Portfolio is dynamically integrated with your Jira Software project data and constantly pulls your latest data from Jira Software, allowing you to plan your projects with updated information.
    • Envision scenarios: Create what-if scenarios and save them to Jira if you decide to adopt them.
    • Reporting: Share capacity reports and more to allow team members and stakeholders to gain visibility and insights into the process.
    • Task completion estimation methods: Estimate how long a specific task will take and compare these estimations with the actual time to completion to help assess team performance and efficiency and improve the accuracy of estimation calculations over time. 

    Reviews from Real Users

    Jira Portfolio stands out among its competitors for a number of reasons. Two major ones are its roadmap creation tools and its flexibility.

    Meeta L., a lead product manager at a tech vendor, says, “The valuable features of the JIRA Portfolio are the customization it provides which is very useful and the Agile project management capability.”

    Juan P., a senior IT project manager at Avantica, writes, “Portfolio helps us increase the visibility of projects' status and management with remote workers who make up most of the company.”

    ServiceNow Strategic Portfolio Management is a highly regarded value-added Portfolio Management solution and also a top-ranked Enterprise Agile Planning tool. Strategic Portfolio Management (SPM) relates to the tools and processes that business organizations utilize to manage their usable resources and satisfy calculated business objectives.

    ServiceNow SPM ensures organizations are able to precisely identify and promote the best investment initiatives that accurately match the organizational objectives, which will facilitate that the most profitable outcomes are consistently achieved.

    Enterprise organizations can include the desired various factors of their business processes to include in their unique strategic portfolio. These factors can include but are not limited to employee performance initiatives, product promotions, client services, and more. When assembled together, these factors become integral elements to promote the most effective business process decisions that will ensure appropriate outcomes that align with the organization's overall goals and objectives.

    ServiceNow SPM Best Practices

    • Evaluate and catalog: Organizations should ensure that all stakeholders are aware and in agreement with the organization's goals and objectives, both short and long-term. Additionally, all the elements and components that are needed to accomplish those objectives have been accounted for and are available.
    • Set effective parameters: The organization should set clear parameters to monitor processes and performance to ensure that objectives are being maintained and consistently satisfied.
    • Productivity analysis: Review processes to eliminate redundancies to maintain balance and process alignment so that desired outcomes can be achieved.
    • Continuous process management: ServiceNow SPM provides a single transparent view that includes all processes (pending, ongoing, or completed) and how they align with the overall organizational goals and objectives.

    ServiceNow Strategic Portfolio Management Benefits:

    ServiceNow Strategic Portfolio Management has many valuable benefits. Some of its most valuable benefits include:

    • Big Picture Visualization
    • Improved Decision Making
    • Improved Process Management
    • Seamless Scalability
    • Increased Productivity
    • Improved Efficiency
    • Improved Time Management
    • Better Outcomes
    • Improved Communication
    • Comprehensive Reporting and Tracking
    • Improved Return on Investment


    ServiceNow Strategic Portfolio Management's primary focus is to align business strategy with work. Decision-makers are able to plan, complete and easily track progress across different methodologies and processes. The solution has been developed to ensure that the appropriate activities and processes are being completed in a timely manner to satisfy the organization’s goals consistently and achieve the most profitable outcomes.

    Reviews from Real Users

    “The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.” Lenny L., Support Engineer at a tech services company

    “The ease of use is the most valuable feature. It's very intuitive to set up. Everything has a logical sequence, and you can see how it all links together. It's a good win for ServiceNow.” Fabrizio M., Head of Business Applications at Bio Products Laboratory Limited

    “The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values.” A Manager at a manufacturing company.

    Sample Customers
    Rosetta Stone, Sprint, UBS, Workday, Expedia, J.P. Morgan
    Proximus, UNT SYSTEM, SAP SuccessFactors
    Top Industries
    REVIEWERS
    Computer Software Company35%
    Manufacturing Company15%
    Educational Organization12%
    Financial Services Firm8%
    VISITORS READING REVIEWS
    Financial Services Firm20%
    Computer Software Company15%
    Manufacturing Company10%
    Government7%
    REVIEWERS
    Computer Software Company31%
    Manufacturing Company13%
    Hospitality Company6%
    Agriculture6%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Manufacturing Company11%
    Government11%
    Computer Software Company10%
    Company Size
    REVIEWERS
    Small Business23%
    Midsize Enterprise23%
    Large Enterprise53%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise10%
    Large Enterprise75%
    REVIEWERS
    Small Business25%
    Midsize Enterprise7%
    Large Enterprise68%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise9%
    Large Enterprise75%
    Buyer's Guide
    JIRA Portfolio vs. ServiceNow Strategic Portfolio Management
    March 2024
    Free Report: JIRA Portfolio vs. ServiceNow Strategic Portfolio Management
    Find out what your peers are saying about JIRA Portfolio vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: March 2024.
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    JIRA Portfolio is ranked 4th in Enterprise Agile Planning Tools with 47 reviews while ServiceNow Strategic Portfolio Management is ranked 5th in Enterprise Agile Planning Tools with 27 reviews. JIRA Portfolio is rated 8.2, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of JIRA Portfolio writes "Powerful, flexible solution with a bit of a learning curve". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". JIRA Portfolio is most compared with Jira Align, Oracle Primavera Portfolio Management, Microsoft Project Server, Adobe Workfront and Microsoft Azure DevOps, whereas ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira, Jira Align, Microsoft Project Server and Smartsheet. See our JIRA Portfolio vs. ServiceNow Strategic Portfolio Management report.

    See our list of best Enterprise Agile Planning Tools vendors.

    We monitor all Enterprise Agile Planning Tools reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.