We performed a comparison between IBM Maximo and SCSM based on real PeerSpot user reviews.
Find out what your peers are saying about IBM, IFS, Oracle and others in Enterprise Asset Management."We were able to scale perfectly."
"The most valuable features are the ability to create work orders and preventative maintenance."
"There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has."
"The large range of configurability of the product is great, since everyone has a different way of doing things."
"Preventive maintenance management."
"The most valuable features of IBM Maximo are the overall power and interface, and there are a lot of different modules that we use that are helpful. Additionally, it's an integrated solution and it has a lot of capabilities."
"The incident management feature is good because it allows you to keep track of and classify issues."
"The Preventive Maintenance feature, especially in its inspection routines and KPI abilities, is valuable."
"The remote access is one of the features I really enjoy. The pushing of email updates and things like that are very good."
"The solution offers good productivity at a low price point."
"A very convenient package like an all-in-one tool but it is actually five or six products acting well together."
"The call logging is the solution's most valuable feature. It's very easy to use."
"It is one of the most stable solutions in the market."
"The reporting is very good."
"It is a simple solution that is easy to configure."
"The solution is quite easy to integrate with other Microsoft products."
"Initial setup is a longer process because Maximo is bigger and has more processes."
"IBM Maximo can improve the financial support and financial application, to make it more similar to an ERP as opposed to an EAM. Overall they can improve the financial processes."
"You can get lost using the application"
"The pricing model of the solution has room for improvement as well as the after-sales support."
"The standard reports that shipped with the package need to be enriched with more advanced reports, especially for the Inventory Management sections."
"The initial setup was complex, because it is a complex product."
"It's quite reliable, but new versions often are not too stable. They bring in enhancements but they break other stuff."
"This solution could improve by integrating or embedding finances, charts of accounts, and invoicing."
"There is no development with this product, and we had to go and buy additional ITSM solutions to sit on top of it. We had to buy products from companies like Cireson and Cased Dimensions in order to get the functionality that we need out of it. So, we're using Service Manager as an engine, rather than as a full-blown product. It is the engine, but we have other products sitting on top of it to make it work properly."
"The logs and reporting-related features of the product have certain shortcomings where improvements are required."
"I have found SCSM not adequate enough to carry out some functions."
"Mobile application integration would be an improvement."
"My company had planned a few months ago to apply SCSM over the cloud in order to provide updates, like regular updates, but it had to be put through a few tools from Microsoft on the cloud, which was not easy."
"Once we had an issue with a desktop download that would not open."
"It would be good if Microsoft added custom attributes or tagging like in Jamf."
"We have had some issues with the SCSM on-premise deployment version in the imaging aspects."
IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews while SCSM is ranked 11th in IT Service Management (ITSM) with 23 reviews. IBM Maximo is rated 8.0, while SCSM is rated 7.0. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of SCSM writes "Helps us manage IT operations, including incident and service requests, but could be easier to create reports". IBM Maximo is most compared with ServiceNow, JIRA Service Management, ABB Ability Asset Suite EAM, IFS Cloud Platform and NetSuite ERP, whereas SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, BMC Helix ITSM and BeyondTrust Remote Support.
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