We performed a comparison between Citrix ShareFile and OpenText Extended ECM based on real PeerSpot user reviews.
Find out what your peers are saying about Dropbox, Microsoft, Google and others in Content Collaboration Platforms."This provides us with a secure way of sending tax returns without having to use passwords."
"The Enterprise Dropbox solution is highly integrated with Microsoft's Office 365 and Azure products."
"Citrix has a very good file auditing features and security features."
"ShareFile gives you all of the features of cloud providers, but in an on-premises solution."
"The solution is scalable."
"Easy to manage and fully secure."
"It's user-friendly for end users."
"The solution would query the Active Directory, and if new accounts were identified, Citrix ShareFile would add them automatically."
"The integration of a document management platform with many other applications, e.g. SAP, SuccessFactors, Salesforce, SharePoint, etc."
"An SAP user can store documents directly into OpenText without a connector."
"Most of our customers are very fond of the upgraded smart user interface."
"OpenText Extended ECM's most valuable features include permissions and security models. I also like the tool's ability to add metadata and use it to categorize information."
"Being able to tag metadata on documents and being able to have different workspaces in there for our documents is valuable. We do loan documents, and different types of documents have different types of retentions. We are able to categorize based on that, and we are able to do tag searching to find what we are looking for."
"We use Core Share to share documents with external auditors or with vendors, and that prevents them from being able to get into the whole system. It is useful."
"Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping."
"It's a very good solution."
"The configuration on the mobile devices is a little clunky, in terms of setting up the application."
"DLP features are lacking and required because, especially with everyone working from home, security is now paramount when the data is on BYOD devices."
"My only issue with this solution is the cost, which should be improved."
"Everything they have should be integrated into one item."
"They should integrate the solution with more email services."
"Some of our customers are facing issues if they've deployed in hybrid mode."
"There are sometimes scalability issues after updates."
"The user interface is not very intuitive."
"We are looking for new, advanced UI features. Currently, the UI does not look great."
"The initial setup can get really complicated, and it takes time."
"The solution should work better with partners and be more developer-friendly."
"A dashboard with information would be nice to see."
"There are no additional features that I would like to see. I am pretty happy with it, but their support could be a bit better."
"The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge."
"Initially there can be stability issues due to unknown factors such as usage of the system, quantity of documents ingested, load during peak hours."
"OpenText Extended ECM's user interface could be improved."
Citrix ShareFile is ranked 9th in Content Collaboration Platforms with 11 reviews while OpenText Extended ECM is ranked 3rd in Enterprise Content Management with 18 reviews. Citrix ShareFile is rated 8.4, while OpenText Extended ECM is rated 7.8. The top reviewer of Citrix ShareFile writes "Flexible plans, stable, and scalable". On the other hand, the top reviewer of OpenText Extended ECM writes "Serves as a single source of support for the company but has scalability issues". Citrix ShareFile is most compared with SharePoint, Dropbox, Microsoft OneDrive, Box and Office 365, whereas OpenText Extended ECM is most compared with OpenText Documentum, SharePoint, IBM FileNet, Alfresco and OpenText Content Manager.
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