We performed a comparison between BigPanda and Pulseway based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The main thing that we like about BigPanda is the user interface."
"One of the most valuable features of BigPanda is its user-friendly interface."
"The program is very stable."
"Alert aggregation was the primary requirement. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue."
"We have also made extensive use of the outbound integrations to ticketing systems (JIRA) and collaboration tools (Slack). The main driver for us has been getting all alerting into a single UI and enabling us to streamline our incident management process."
"A user-friendly solution."
"Easy integration - We've had challenges in the past integrating all of our various monitoring sources and tools into one central system. BigPanda, with the integrations that it already has, as well as offering webhook/REST API, has made it very easy for us to plug everything in."
"Alert deduplication and correlation - In an environment like the NOC where you're ingesting hundreds and thousands of alerts from various monitoring sources, it's time consuming and difficult to go through individual alerts and also difficult to spot critical issues. It's been great to have BigPanda not only deduplicate alerts but also correlate alerts that are seemingly unrelated, to create a clearer picture."
"The setup is simple."
"We like the patching of the window updates in the client's systems. You can automatically do updates with a single click."
"It gives you remote control and has a mobile app."
"It has been very helpful to get notifications about various issues with my servers and network to help me take action to resolve problems before they become major issues."
"The solution has great workflow and server modules."
"The usability needs to improve, because it is a pure code environment."
"Analytics is an area for improvement, being able to break down the actions that are being taken by users of BigPanda, as well as the auto-magical work that is being done by BigPanda."
"The cost of this product is too high compared to New Relic."
"BigPanda could improve by syncing its threshold settings with Dynatrace to align with users' familiarity."
"BigPanda attempts a little of everything and fails at most."
"Lacks sufficient dashboard features."
"We had to use a partner for the deployment."
"The observability can be enriched with regards to infrastructure and the application-integrated environment. The dashboard and reports could be improved."
"The solution does not allow you to make a script for just one customer."
"GUI needs to be improved and the solution lacks a process for monitoring VOIP calls."
"It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop."
"There are some bugs or glitches."
"They have good technical support but it's not excellent."
BigPanda is ranked 43rd in IT Infrastructure Monitoring with 12 reviews while Pulseway is ranked 13th in Remote Monitoring and Management (RMM) with 6 reviews. BigPanda is rated 7.2, while Pulseway is rated 8.6. The top reviewer of BigPanda writes "Offers comprehensive alert monitoring and a user-friendly interface but requires manual validation to provide accurate alerts". On the other hand, the top reviewer of Pulseway writes "A solution with a great monitoring system and ability to control access remotely". BigPanda is most compared with ServiceNow, Moogsoft, PagerDuty Operations Cloud, ServiceNow IT Operations Management and IBM Tivoli NetCool OMNIbus, whereas Pulseway is most compared with Zabbix, Kaseya VSA, Microsoft Configuration Manager and PRTG Network Monitor. See our BigPanda vs. Pulseway report.
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