We performed a comparison between BigPanda and Fortra's Automate based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring."Alert aggregation was the primary requirement. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue."
"We have also made extensive use of the outbound integrations to ticketing systems (JIRA) and collaboration tools (Slack). The main driver for us has been getting all alerting into a single UI and enabling us to streamline our incident management process."
"A user-friendly solution."
"The most useful feature has been the AI/ML. The way BigPanda uses the AI/ML is good compared to other SRE tools."
"The main thing that we like about BigPanda is the user interface."
"BigPanda integrates well with other solutions, such as WatchGuard,"
"The program is very stable."
"Alert deduplication and correlation - In an environment like the NOC where you're ingesting hundreds and thousands of alerts from various monitoring sources, it's time consuming and difficult to go through individual alerts and also difficult to spot critical issues. It's been great to have BigPanda not only deduplicate alerts but also correlate alerts that are seemingly unrelated, to create a clearer picture."
"The solution is continuously adding more integrations to help with workflows and bot and task creation."
"We have found the pricing to be very reasonable."
"I actually quite liked the no-coding functionality."
"The ability to connect to websites and pull data is the solution's most valuable feature."
"This product is quite easy to install, learn, and use, with our new employees being able to start using it in projects for clients after only two weeks of internal training."
"Fortra's Automate performs the job effectively and has the capability to alert us of any issues."
"Compared to other vendors, it's the scheduling tool because a lot of vendors want to charge you extra for their enterprise-level license to have a scheduling tool built in to give you the ability to set up regular schedules to run and do certain data checks."
"This tool has machine learning and voice recognition and computer vision, which are both quite useful aspects. These aren't available in other tools. It's a good addition to this tool and it gives the solution an edge on the market."
"Our infrastructure is quite large - tens of thousands of servers, often with 30-plus checks running on each host with one minute intervals. This generates a lot of data often in bursts (when we have a large scale failure). This has caused some delay in the ingestion pipeline."
"The observability can be enriched with regards to infrastructure and the application-integrated environment. The dashboard and reports could be improved."
"BigPanda attempts a little of everything and fails at most."
"BigPanda could improve by syncing its threshold settings with Dynatrace to align with users' familiarity."
"The solution could improve by having better integration."
"The UI for this solution could be improved. It is very hard to find what you are looking for."
"BigPanda can improve the correlations. We didn't see any big value. It is still good at the same event deduplication, event processing, and ticket creation, but I was more looking at event analysis and event correlation. In that area, it is still no big difference between the other solutions on the market. All of them, are in the same immature stage."
"The usability needs to improve, because it is a pure code environment."
"They do not encrypt passwords, so this is an issue with HIPAA compliance."
"Sometimes when we communicate with the ERP system and there is an issue, we are not always aware of the specifics of Automate and the source of the problem."
"The documentation is not that great."
"It's possible that they could use a stronger community for seeking guidance and help."
"The technical support could be better. We suffer from language barriers, as we are in Argentina."
"The solution has a very weak knowledge base."
"There is room for improvement regarding cloud functionality; there are a few missing features, and the logging could be better, especially air logging. We can go into logging events and create our own task, but it would be nice if this were more detailed."
"The intelligent automation feature could be improved. It's interesting because it's simple, but the automation quality isn't always good. It's easy to use, but sometimes you need to make a slight improvement to the automation, and that's not so easy."
BigPanda is ranked 43rd in IT Infrastructure Monitoring with 12 reviews while Fortra's Automate is ranked 5th in Robotic Process Automation (RPA) with 21 reviews. BigPanda is rated 7.2, while Fortra's Automate is rated 8.2. The top reviewer of BigPanda writes "Offers comprehensive alert monitoring and a user-friendly interface but requires manual validation to provide accurate alerts". On the other hand, the top reviewer of Fortra's Automate writes "Can automate several processes with only one bot and is easy to implement, administer, and use". BigPanda is most compared with ServiceNow, Moogsoft, PagerDuty Operations Cloud, ServiceNow IT Operations Management and IBM Tivoli NetCool OMNIbus, whereas Fortra's Automate is most compared with Microsoft Power Automate, UiPath, MOVEit, Red Hat Ansible Automation Platform and Automation Anywhere (AA).
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