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CTO at QROK GmbH
Real User
Easy to use, good documentation, reasonably priced, and they have good support
Pros and Cons
  • "It's very user-friendly."
  • "There are some issues with the CDN services."

What is most valuable?

It's very user-friendly. A user who doesn't completely know how everything works can easily sign up and have an account. 

It is very clear and the information is very useful.

There is a very good reporting system for statistics.

What needs improvement?

There are some issues with the CDN services.

Also, the connection could be improved.

What do I think about the stability of the solution?

There are some issues with stability. We have connection issues.

How are customer service and support?

We are satisfied with technical support.

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Cloudflare
June 2025
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What's my experience with pricing, setup cost, and licensing?

We don't have any issues with the price.

What other advice do I have?

I would rate Cloudflare an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1329336 - PeerSpot reviewer
Network Security Engineer at a computer software company with 201-500 employees
Real User
Great at mitigating threats with good stability and very good scalability
Pros and Cons
  • "The solution is very good at mitigating threats."
  • "The solution could use more analytics on the backend to give us more insights into everything. More reports would be helpful."

What is our primary use case?

We primarily provide the solution to our clients. 

It offers DDoS protection, WAF is available, and CDN services are there. You can log the IP address countrywide and it optimizes the content for you.

What is most valuable?

The solution is very good at mitigating threats.

What needs improvement?

The product is already being developed out quite well. I don't see any room for improvement in terms of features.

The solution could use more analytics on the backend to give us more insights into everything. More reports would be helpful.

If they could offer more filters, that would be very useful for our organization.

For how long have I used the solution?

I've been using the solution for three years.

What do I think about the stability of the solution?

The stability is good. We haven't witnessed crashes, bugs, or glitches. It's a reliable product.

What do I think about the scalability of the solution?

The solution is easy to scale. A company shouldn't have any issues with expansion if they need to.

How are customer service and technical support?

We've reached out to technical support in the past and we've found hem to be very good. We're satisfied with the level of service they provide.

How was the initial setup?

The initial setup is extremely easy. There's absolutely no complexity.

Deployment times will depend on the customer due to the fact that we will need to change the authoritative main servers and customer domain. We can typically do this in one day. It totally depends on the customer and their requirements and processes. 

There is no downtime involved in the deployment. 

What's my experience with pricing, setup cost, and licensing?

I'm not sure what the licensing costs are. I'm not sure if we pay monthly or yearly.

What other advice do I have?

We're partners with Cloudflare.

This solution is the best product. It does not charge you for any kind of attack on your traffic. It charges you only for any good traffic. It can mitigate up to 30 TBPS of DDoS attacks. If the attack happens and if there is a surge in the traffic, it will only charge you for the good traffic. 

I'd rate the solution nine out of ten. 

I'd rate it higher, however, I believe they are still building out their product. There are still items that could be added that will make it even better in the future.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Cloudflare
June 2025
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reviewer1245303 - PeerSpot reviewer
Senior Consultant CDN at a comms service provider with 10,001+ employees
Reseller
Top 5Leaderboard
Easy to manage with a good web application firewall, but the channel support system needs improvement
Pros and Cons
  • "The most valuable feature is the web application firewall."
  • "There should be a specific price list for enterprise-level customers."

What is our primary use case?

We are a reseller of CDN solutions and this is one of the products that we implement for our customers.

I also use Cloudflare for various websites. It is a content delivery platform.

What is most valuable?

The most valuable feature is the web application firewall.

The dashboard is very easy to use. It is simple to explain and a layperson can achieve good results.

The performance is good.

What needs improvement?

There should be a specific price list for enterprise-level customers.

Another problem with this product, as a reseller, is that your customer needs to give you access to all of the features before you can help them. This is different than with other vendors, where you have insight into the customer's contract. Unless the customer gives me access to their dashboard, I am totally blind and cannot really support them. The problem is that it makes it difficult to give them support. There should at least be a read-only view of the data so that resellers can properly support the clients.

Essentially, the dashboard is not well set up for resellers. Resellers need to have a dashboard view of all of their accounts.

For how long have I used the solution?

I have been working with Cloudflare for about two years.

What do I think about the stability of the solution?

It has had some flaws in the past. For example, I think that they had two outages last year and they had a dashboard outage this year, but apart from these instances, it's quite stable.

What do I think about the scalability of the solution?

The scalability is great. They're expanding and have enough resources worldwide.

Our customers are typically enterprise-level organizations.

How are customer service and technical support?

The technical support team is very good and they know what they're doing.

Which solution did I use previously and why did I switch?

I am also familiar with Akamai and Fastly. Cloudflare is easier to manage than the solutions provided by these vendors. The user experience is much more straightforward and appeals to a lot of developers.

Akamai, however, is the largest and most popular CDN. It's a very sturdy solution. They basically made this industry, 20 years ago, paving the way for newest vendors such as Cloudflare.

How was the initial setup?

The initial setup is very straightforward. You need to know something about DNS domains and so forth, but if you're familiar with setting up a website then it's straightforward. The deployment takes about 15 minutes.

What about the implementation team?

My customers generally have three or four in-house people to handle the deployment.

What's my experience with pricing, setup cost, and licensing?

There seems to be no official pricelist for enterprise-level customers and it is more of a trial-and-error estimation. The cost primarily depends on the size of the organization. 

Which other solutions did I evaluate?

We have some customers who cannot afford to have a downtime of an hour, so the customer has to choose. We give them other options, such as Akamai CDN, who provide a 100% SLA and they haven't failed in 17 years. That's a different clientele. Younger startups sometimes break things by pushing out new applications and they're used to having a more fragile environment.

What other advice do I have?

This product is well-developed and they are expanding into other spaces.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
PeerSpot user
reviewer1330161 - PeerSpot reviewer
Information Technology Engineer at a tech vendor with 11-50 employees
Real User
Easy to configure and develop documentation to see how the firewalls are configured
Pros and Cons
  • "It is easier to configure and develop documentation to see how we have configured firewalls."
  • "It should have easier documentation for the configuration. It's very technical and people who aren't technical should also be able to do the configuration."

What is most valuable?

It is easier to configure and develop documentation to see how we have configured firewalls. It's also more automated. You can have a website injected with SQL command. We put in an SQL injection and Cloudflare rejects it. 

What needs improvement?

It should have easier documentation for the configuration. It's very technical and people who aren't technical should also be able to do the configuration. 

For how long have I used the solution?

I have been using it for three months. 

What do I think about the stability of the solution?

It's stable but we have to finetune it. We need to adjust the configuration more to meet the requirements for our website. 

What do I think about the scalability of the solution?

It is scalable. My company deploys it for end-users and in the meantime, I deployed it on my own website. 

How are customer service and technical support?

I haven't contacted technical support. 

How was the initial setup?

The initial setup was quite straightforward. There is a button with an explanation. We deployed it within minutes. It has an SQL database and it only took minutes to apply it on the website. 

What other advice do I have?

Try to deploy it on your website and test it on your site to see how it works. 

I would rate it an eight out of ten.

It already has a good feature set, I don't think it needs anything else. To make it a ten, the documentation should be simplified. 

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
it_user993687 - PeerSpot reviewer
Works at bitmart
Real User
Has helped improve the security of our organization
Pros and Cons
  • "The technical support is good."
  • "The product support needs to be accessible from more places, a wider area of coverage."

What is our primary use case?

We use this solution for security.

How has it helped my organization?

This solution has improved the security of our organization.

What is most valuable?

The most valuable feature is the access limiter. It allows you to control the number of request per minute.

What needs improvement?

The product support needs to be accessible from more places, a wider area of coverage. For example, there is no support in Taiwan.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

My impression is that this product is stable.

How are customer service and technical support?

The technical support is good.


How was the initial setup?

The setup was ok, but the deployment took a long time.

I have a lot of people on my team.

What's my experience with pricing, setup cost, and licensing?

The licensing costs for this solution are on a yearly basis. There are no additional costs beyond the standard licensing fees.

Which other solutions did I evaluate?

We evaluated products from Capsula, and some security products in China.

What other advice do I have?

I would rate this solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Technical Engineer at a tech services company with 11-50 employees
Real User
My servers used to have a lot of traffic, we put it on the public settings and now there is no downtime
Pros and Cons
  • "The most valuable feature of Cloudflare is that it has a free version. They give us the free version with the anti-DDoS features and also the load balancing solution."
  • "If they improve on the placement of their data centers, it would be better. I'm living in a remote area. I would like to connect to them without any kind of lag."

What is our primary use case?

My primary use for the Cloudflare service is for load balancing. I also use the product to manage the connection to my web server's backend.

How has it helped my organization?

Cloudflare improved my organization because my servers used to have a lot of traffic. We put it on the public settings and now it's quite nice because there is no downtime, if there is a slow connection or a lot of web traffic.

What is most valuable?

The most valuable feature of Cloudflare is that it has a free version. They give us the free version with the anti-DDoS features and also the load balancing solution.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

Compared to other products, Cloudflare is very stable.

What do I think about the scalability of the solution?

For our websites, it is only around 100 to 1000 visitors per day. For the deployment and maintenance of Cloudflare, just one person is required for maintenance. 

How are customer service and technical support?

The customer support at Cloudflare is fairly straightforward. For technical support, I give Cloudflare a thumbs up for their documentation. We didn't have to ask their technicians or their support in order to finish up the setup. It was easy to troubleshoot our installation.

Which solution did I use previously and why did I switch?

We used a previous combination of CloudFlare and a manual router with a load balancer. The solution that would be most comparable with CloudFlare based on my experience would be physical load balancing and cloud-based load balancing.

How was the initial setup?

Cloudflare is not complicated to set up. It is fairly straightforward. Deployment times depend on the website. Because I already read the documentation before the first setup, it actually took no more than 10 minutes. I did it all by myself.

What's my experience with pricing, setup cost, and licensing?

We are still using the free version of Cloudflare. It is a yearly based plan.

What other advice do I have?

In my experience, Cloudflare is a great solution. If they improve on the placement of their data centers, it would be better. I'm living in a remote area. I would like to connect to them without any kind of lag.

I believe that Cloudflare is okay as it is now because they are partnering with Google. Cloudflare improves performance on my websites. It is a great partner for cloud infrastructure for anyone who wants to use the security service and other features.

I would rate Cloudflare with an eight out of ten. I know they are constantly improving.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Product Manager at a tech services company with 51-200 employees
Consultant
The dashboard is very well thought out, giving useful information

What is our primary use case?

I just switched to Cloudflare as my domain registrar. That led me to use their CDN service, and I will probably use them for SSL when that is available. 

How has it helped my organization?

Cloudflare has made management of my website much easier by combining various functions in one platform without compromising quality. There are also less dark UX patterns than other vendors, so I have peace of mind knowing they aren't trying to trick me or make complicated procedures to attempt to lock me into their service. That is very refreshing!

What is most valuable?

The dashboard is very well thought out, giving useful information and providing easy access to useful functionality I wasn't aware of.

What needs improvement?

This is a very minor thing since I can't think of many ways for them to improve: It looks like they don't support as many TLDs as other registrars, but since they are very new as a registrar, I expect this may improve soon. For example, there are many TLDs in this list, but /co is missing: https://www.cloudflare.com/tld...

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

This solution has been stable so far, and monitoring of Cloudflare has shown them to be reliable.

What do I think about the scalability of the solution?

So far, scalability has done well, but I am not a heavy user.

How are customer service and technical support?

I haven't contacted support which indicates a good self-serve product. The tools to answer your own questions are there, so support is built-in without ever needing to reach a person. 

Which solution did I use previously and why did I switch?

I switched to Cloudflare from GoDaddy because Cloudflare promoted "at cost" domains. 

How was the initial setup?

The initial setup was very straightforward.

What about the implementation team?

Self-managed.

What was our ROI?

Less cost for domains and more satisfaction which is hard to put a dollar value to.

What's my experience with pricing, setup cost, and licensing?

Cost for all services I have researched in Cloudflare is straightforward, and they don't include hidden fees. I'm not a heavy CDN user since I don't get much traffic, so I can't speak too much about the value for their CDN.

Which other solutions did I evaluate?

I've used various solutions like full hosting companies (Bluehost, iPage, etc.) and most recently GoDaddy. I also looked at Google domains and Namecheap. 

What other advice do I have?

I encourage anyone interested in holistic internet service delivery solutions to check out Cloudflare. They have nice simple solutions that work well together, are easy to set up, and their UI/UX is intuitive.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
IT Service Manager at a tech services company with 1-10 employees
Consultant
Allows us to self-host services like Rocket.Chat and Node-RED, in HA mode
Pros and Cons
  • "Cloudflare allows us to self-host services such as Rocket.Chat and Node-RED, in high-availability mode, thanks to round robin DNS which allows us to share one hostname between our two locations."

    What is our primary use case?

    In addition to a reliable and easy to use a DNS service, Cloudflare enables us to host websites on hardware in-house, by protecting us against DDoS attacks as well as from our slightly unreliable ISP. 

    How has it helped my organization?

    Cloudflare allows us to self-host services such as Rocket.Chat and Node-RED, in high-availability mode, thanks to round robin DNS which allows us to share one hostname between our two locations.

    What is most valuable?

    • DNS
    • Round robin DNS
    • Load balancing
    • DDOS protection

    to protect us from botnets and attackers, as we are hosting sites in-house.

    What needs improvement?

    Cloudflare is one service that has been absent of any frustration when setting up or using. Perhaps I would ask that they improve the Free plan and allow us to use it with any TLD (certain ones are not allowed).

    For how long have I used the solution?

    More than five years.

    What do I think about the stability of the solution?

     No

    What do I think about the scalability of the solution?

    No

    How was the initial setup?

    Very straightforward, we were set up in minutes.

    What other advice do I have?

    I'd rate it a 10 out of 10. There is no service as mature as Cloudflare that is also as easy to use, reliable, and hosted from excellent infrastructure.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Cloudflare Report and get advice and tips from experienced pros sharing their opinions.
    Updated: June 2025
    Buyer's Guide
    Download our free Cloudflare Report and get advice and tips from experienced pros sharing their opinions.