I use it for my private work network and Office 365 network for both DNS and access through Cloudflare.
Owner at Hga consulting
Convenient for managing different networks
Pros and Cons
- "Its ease of integration with Office 365 and the fact that it's a good product compared to what I had before"
- "An integrated SSO feature would be useful for Cloudflare DNS."
What is our primary use case?
What is most valuable?
Its ease of integration with Office 365 and the fact that it's a good product compared to what I had before.
What needs improvement?
An integrated SSO would be nice, as well as the ability to integrate with the on-site active directory instead of just AD through Azure AD.
For how long have I used the solution?
I have been using Cloudflare DNS for two years.
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How are customer service and support?
Their documentation is awesome, so I haven't had to deal with their tech support before. I would rate my experience with customer service as excellent, maybe an eight or nine out of ten.
How would you rate customer service and support?
Positive
What other advice do I have?
I would say try it out, and if you like it, use it. I would rate it very good, a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Senior Site Reliability Engineer
Helps with DNS load balancing and WAF
Pros and Cons
- "The solution offers the flexibility to control configuration rules."
- "The product needs to improve its automation."
What is our primary use case?
We use it for DNS load balancing and WAF.
What is most valuable?
The solution offers the flexibility to control configuration rules.
What needs improvement?
The product needs to improve its automation.
For how long have I used the solution?
I have been using the product for two and a half years.
What do I think about the stability of the solution?
I would rate the product's stability a ten out of ten since it never went down for me.
What do I think about the scalability of the solution?
I would rate the solution's scalability a ten out of ten since I didn't encounter any issues with it.
How was the initial setup?
The tool's setup straightforward.
What was our ROI?
We have had ROI with the tool's use since it never gave us downtime and made us lose millions.
What other advice do I have?
I will rate the product an eight out of ten. Cloudflare is better than Cloud DNS. You need to start using Terraform along with Cloudflare. It will make your life easier without the need for manual creation. People usually thing they are going to use Cloudflare less but will end up using it more.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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SecOps Lead at a tech services company with 51-200 employees
One console, easy to maintain, and scalable
Pros and Cons
- "Cloudflare has many features."
- "In the last two years, there has been a certain amount of downtime when using the VDM."
What is our primary use case?
We are using Cloudflare for the CDN for our applications. We deployed the solution as SaaS.
What is most valuable?
Cloudflare has many features. We can control profits, block attacks, and use a Global Location CDN. Additionally, we have a single console from which we can manage multiple tasks.
What needs improvement?
In the last two years, there has been a certain amount of downtime when using the VDM. Compared to other vendors and Cloudflare, there will be more downtime. We encountered this issue last year, and there have been a few occasions when Cloudflare was not accessible in certain regions, not all global regions or speed regions, but the website went down and it took Cloudflare a long time to restore the service.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
We have experienced a few periods of downtime in the last two years, but the solution is generally stable.
What do I think about the scalability of the solution?
The solution is scalable.
How was the initial setup?
The initial setup is not difficult. All the steps for deployment are documented. We followed the step-by-step instructions for configuration.
What about the implementation team?
The implementation was completed in-house by three employees.
What's my experience with pricing, setup cost, and licensing?
I give the price a five out of ten.
What other advice do I have?
I give the solution an eight out of ten.
Maintenance is easy; we receive a notification whenever maintenance is needed, as well as if a major restoration is required and what the likelihood of the system going offline will be.
I recommend Cloudflare.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
President & CEO at JEVSUPPORT, LLC
Highly secure, reliable, and useful DNS filtering
Pros and Cons
- "The most valuable feature of Cloudflare DNS is security."
- "The documentation could improve for Cloudflare DNS."
What is our primary use case?
We use Cloudflare DNS for websites when our clients want to have good protection. We can filter any traffic before sending it to their web page.
What is most valuable?
The most valuable feature of Cloudflare DNS is security.
What needs improvement?
The documentation could improve for Cloudflare DNS.
For how long have I used the solution?
I have been using Cloudflare DNS for approximately eight years.
What do I think about the stability of the solution?
Cloudflare DNS is stable. I have not had an issue.
What do I think about the scalability of the solution?
The solution is scalable. It can scale approximately 10 percent, it is limited only by how much money you want to spend on the increase.
I used this solution for large-sized companies because it is expensive.
How are customer service and support?
I have used the support and they could improve.
I rate the support from Cloudflare DNS a six out of seven.
How would you rate customer service and support?
Neutral
How was the initial setup?
The setup of Cloudflare DNS is easy. It is important to search for recommendations for best practices.
I rate the initial setup of Cloudflare DNS an eight out of ten.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is expensive.
I rate the price of Cloudflare DNS five out of ten.
What other advice do I have?
I always advise my client to protect their websites and do DNS filtering.
I rate Cloudflare DNS an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
VP/Director of IT
Robust, secure and innovative; technical support needs to be improved
Pros and Cons
- "New and innovative way to protect the client's data."
- "Technical support is lacking."
What is our primary use case?
Our primary use case would be as an immediate wrapper-type security solution as opposed to other solutions which put an in-point monitor on a workstation. I'm the VP of our company and director of IT.
What is most valuable?
They've implemented a tunneling system. It's not quite VPN, but it's not quite HTTP traffic, either. It's a very robust and different system which, in my opinion, is what needs to be done. New and innovative ways to protect the client's data should be the focus.
What needs improvement?
I think they have failed with their technical support. I feel I would have gotten to a solution faster, quicker, and more efficiently if they would have been there to just answer a couple of questions. I had to read so much documentation to validate what I was about to do versus what I had already known I could do. They almost lost me as a customer and it was only because I had a bit of time and the gumption, the drive to keep going. I'm glad I did, but I'm not happy with the road. It was bumpy.
For how long have I used the solution?
I've been using this solution for about three months.
What do I think about the stability of the solution?
Stability is great. I love their mechanisms, I love their GUI, I love their front end, I love their behind the scenes. Algorithms and everything, it all makes sense. I look at Microsoft and I say, you just don't make sense anymore. If you've been working in this industry for long enough, you know what makes sense and what doesn't make sense. And this box ware makes a lot of sense.
What do I think about the scalability of the solution?
The solution is open ended like with Cisco so quite scalable. I'm the only one using it and, at this point, I'm probably using 2% of their overall capacity. We're in the process of reevaluating our presence on the cloud, our data on the cloud and our ability to do work in the cloud.
How are customer service and technical support?
I've tried to contact technical support three times without any luck. I found the solution myself. If I look at the community, I see others have experienced the same issue.
Which solution did I use previously and why did I switch?
I carried out a comparison of Cloudflare with Call Ways, which was a good runner-up. Not only because of the sophistication of their cloud monitoring system, but they also have zero remediation, which means that they will tell you that you've got a problem even though they can't fix it. I'm also looking at Support Net as a primary firewall to replace the firewalls that I'm going to retire. I accidentally found Cloudflare, which offered me a lot more than any of the other companies, because the first thing it did was to encrypt all my traffic. Microsoft had failed us and as a result I had to shut everything down for three days and reconfigure firewalls and everything before bringing it all back up again.
How was the initial setup?
On this particular system, I didn't have as much budget as I would have liked, but I still had the redundancy that I wanted. The complexity was that things don't work the way they used to so I had to rethink things. In the end, deployment for the actual solution took about 10 minutes. It was a matter of just literally giving them a credit card and flipping a switch. It's been fine ever since.
What was our ROI?
All my data was encrypted before the hackers got past two firewalls. Encrypting your data does not keep hackers from getting in. In that respect, Cloudflare has proved to be a huge benefit for us.
What's my experience with pricing, setup cost, and licensing?
For now, the cost of Cloudflare is very reasonable compared to everything else. It's hard to say what will be down the track. Sometimes these companies offer very good deals early on and then annual fees increase as the companies become more successful.
What other advice do I have?
There is a lot of documentation and I would recommend reading it. I think that's how they want their tech support to work, through community. The community doesn't talk so well with each other like the Microsoft community because Microsoft's been around a lot longer. It isn't quite working perfectly yet and they don't have experts to answer the questions. They want the users to come to the realization for themselves, based on what I see in the conversations in the communities. It's a millennial mentality. We don't have to be involved, we'll just make the product and let them solve their own problems. That's an issue for me.
I would rate this solution a seven out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Network Engineer at a retailer with 10,001+ employees
An intuitive solution that's great for a small business
Pros and Cons
- "From what I've seen so far, there are no negatives to report as of yet"
- "Although I think it's quite good, it doesn't provide me with all the features I would expect to have if I were using Imperva."
What is most valuable?
Cloudflare is easy to use. It's very intuitive. Although I think it's quite good, it doesn't provide me with all the features I would expect to have if I were using Imperva. I think Imperva is far richer in features from what I can see, but I think that can bring its own pains to be honest. For this reason, I think Cloudflare is a simpler version.
With Imperva, you can drill down to packet-level very easily. It's very, very good at drilling down deeper and deeper into the packet. I think that is available with Cloudflare, but it's not as good. It doesn't seem to provide us with the same kind of search capability as Imperva. Having said that, I think that's one of the advantages of Cloudflare because you just have to click a button and drill down via clicking. I actually like Cloudflare to be honest. Imperva is almost too difficult for normal businesses — it's too complex. There's almost too much information there. Whereas with Cloudflare, it's easier to drill down and it's more intuitive.
For how long have I used the solution?
I've only been using Cloudflare for a week.
What's my experience with pricing, setup cost, and licensing?
I wasn't involved in the implementation, so I have no idea how much it costs.
What other advice do I have?
I think this solution is quite intuitive. For businesses that don't have a dedicated security team, I think it's a better product; it's more intuitive for people like us. I'm a network security engineer, but I'm not a dedicated security official. I've too many other things going on to have the time to do the rule sets that you need if you're working with Imperva — I think a lot of that is down to you as the customer. With Cloudflare, I think a lot of that happens in the background.
I've been working with it for a week and a half so I'm not the best person to say if it's better or worse than Imperva. My only reaction is that maybe it's not as feature-rich for the end-user. Whether that's an advantage, well, that's questionable. Maybe we don't need all of those features sometimes — it depends on the business. The business I'm working in now is a very different business with a different kind of security model. The business I was working with when I used Imperva probably needed that feature-rich capability.
Overall, on a scale from one to ten, I would give Cloudflare a rating of eight. It's quite intuitive. I like it. From what I've seen so far, there are no negatives to report as of yet.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Easy to scale and configure, with reasonable pricing
Pros and Cons
- "There are key things that are used for our enterprise customers, such as Lambda and DNS."
- "Latencies are always a problem."
What is our primary use case?
We are an IT consulting company, we provide solutions to our customers. We implement the solutions for our customers. Some of our customers use CloudFlare, some of them are using Imperva and Palo Alto.
Our customers use this solution for any web traffic, mostly GCP or to AWS cloud as a backend.
What is most valuable?
I like caching and DDoS. There are key things that are used for our enterprise customers, such as Lambda and DNS.
What needs improvement?
Latencies are always a problem.
Also, one thing I would say is you have to maintain DNS through their services. I don't know if that's a requirement or not.
Latencies are the key issue. If you are not caching and just using DDoS then definitely, there are some latencies added to the traffic.
For how long have I used the solution?
I have been working with Cloudflare for more than six years.
We work with many different versions. For new customers, we use the latest version.
What do I think about the stability of the solution?
I haven't had any issues with stability. We haven't heard anything from our clients.
It's a stable solution.
What do I think about the scalability of the solution?
It is easy to scale. We haven't had any problems with scalability.
How are customer service and technical support?
We have not used technical support.
How was the initial setup?
Cloudflare is very straightforward. It is easy to set up.
There is no installation, you just go through the configuration process.
What's my experience with pricing, setup cost, and licensing?
The price is reasonable.
What other advice do I have?
It all depends on what the customer is looking for. These are two different areas. Basically, CloudFare is completely Cloud-based, whereas Imperva I can have a physical appliance or a virtual appliance, or a cloud-based.
My solution is based on what customers are looking for, but Cloudflare is pretty good and getting really popular in terms of DDoS, the paid version of it.
We looked at the service. What are acceptable latencies? Is it okay to route through a different vendor, and before it reaches the backup? They have to go through multiple vendors. You also have to consider what the latencies cost and is that acceptable for the service. These are key things you need to consider when selecting a cloud-based vendor for DDoS.
I would rate Cloudflare a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Project Manager at a tech services company with 1-10 employees
Stable with good DDoS protection and good scalability potential
Pros and Cons
- "The DDoS protection is the most valuable aspect of the solution."
- "The solution could work at being less expensive. It costs a lot to use it."
What is our primary use case?
We primarily use the solution for security purposes. We use the product for theft and DDoS protection.
What is most valuable?
The security on offer is good. Specifically, the DDoS protection is the most valuable aspect of the solution.
The solution can scale if you need it to. It has the capability to expand.
The product seems to be pretty stable overall.
The technical support is very good. They are knowledgeable and they respond quickly.
What needs improvement?
It would be ideal if the product had some sort of live tracking functionality available to us.
The solution could work at being less expensive. It costs a lot to use it.
For how long have I used the solution?
I've been using the solution for about two or so years at this point. It's been a while.
What do I think about the stability of the solution?
I've never really evaluated the stability of the solution. I have no opinion of it. I can't speak to its overall performance very well. Generally, however, I would say that it is largely stable.
What do I think about the scalability of the solution?
The solution doesn't really depend on the number of users, so much as the general traffic. In that sense, it can scale. It's a pretty scalable product.
How are customer service and technical support?
The technical support on offer is excellent. They are very helpful and responsive. We're quite happy with the level of service they provide to their customers.
How was the initial setup?
The initial setup was neither simple nor complex. It was somewhere in the middle, However, we did have help with the implementation, which was very useful for us.
The deployment took about 11 days in total. It wasn't too long.
Once it is deployed, there is no maintenance required of us.
What about the implementation team?
The vendor helped us with the initial implementation. We had a good experience with them overall.
What's my experience with pricing, setup cost, and licensing?
The solution is relatively expensive. It's not something that comes at a cheap price.
What other advice do I have?
We are just a customer and an end-user. We don't have a business relationship with the company.
We are using the latest version of the solution currently. I can't speak to the exact version number, however.
I would rate the solution at an eight out of ten overall. We've been quite happy with its capabilities.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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