The price is currently high, and having tiered pricing would benefit companies. In Spain, many companies find Citrix DaaS expensive. Citrix should have different pricing based on company size. Technical support could improve, as the first level of support often wastes time. More direct access to engineers would speed up resolution. View full review »

The solution's cost has almost doubled this year, and it could be made cheaper. On some occasions, if the screen resolution is not set correctly, you cannot see the Citrix environment correctly. Sometimes, if the aspect ratio is set to 150%, the Citrix environment doesn't pick up on that. The screen looks zoomed in on the Citrix environment, and sometimes it's difficult to navigate.

However, once you know the problem and correctly set the resolution on your PC, you can navigate Citrix correctly.

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The dashboard should be more user-friendly as the tabs are not organized clearly. The integration processes behind the scenes require improvement. Companies should be advised on capacity planning before using VDI. Citrix needs to provide comprehensive advisory to DaaS customers before they use the tool.

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Recently, Citrix has undergone significant changes, primarily due to its acquisition. This acquisition impacted Citrix's value because of increased licensing costs under the new model. As a result, many customers are now considering alternatives to Citrix. This shift has created numerous opportunities for migration from Citrix or VMware to Microsoft and other platforms.

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It would be great if they included VPN features and improved connectivity.

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From an improvement perspective, I want to have multiple logins in one JUMP file, if possible. Nowadays in my company, we have to spare one PC as a jump point for the user. My company's purpose is to have multiple jump points. Improvements are required to be made in the solution since, presently, with the tool, hybrid users have to get involved with multiple logins.

In the future, the product should have some mobile applications. Though in our company, we can use the product through mobile by using Microsoft desktop, the screen is not that friendly enough.

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I have found that Citrix DaaS is still a complex product, especially on the desktop side, which affects scalability. Although it works well on the apps side, the desktop aspect still has room for improvement in scalability. Managing multiple OSs centrally doesn't reduce many problems, and the product remains almost on par with its competitors like VMware Vue.

The tool was once the leader in this market, and while it still offers competitive functionality, it could have enhanced security features and third-party integrations. For example, OneDrive can't be fully integrated, and Outlook's email indexing often has issues, leading to search problems for end users.

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I would like to see simplification in the management of the on-prem infrastructure component of Citrix DaaS, particularly in the studio tool used to manage the DaaS infrastructure. 

This simplification should make it easier for admins to understand and execute their tasks, possibly through an overview of operations and the availability of helpful articles or resources. 

Making the studio tool more user-friendly would not only ease the administration of the Citrix infrastructure but also ensure it is configured correctly.

I'm also interested in a feature that would allow end users to hide their screens. For instance, when launching a Citrix VDI on my laptop, as soon as I start sharing my screen, the VDI should lock out, preventing the person I'm sharing my screen with from seeing anything on that VDI. 

However, there are scenarios where an end user might want to share the VDI screen as well. Currently, whether this is possible or not is not controlled by the end user. Introducing a feature that provides end users the ability to share their screen along with the VDI would be beneficial.

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The product's technical support services need improvement. They have different priority support engineers, including schedule support and case support. The schedule support engineer could be more productive. Along with that, the case support engineer could study the issues in depth and give a prompt response. Instead, they give basic suggestions and respond very slowly.

Integrating a 64-bit network directly into the environment could eliminate the necessity for third-party solutions. This enhancement would help users who need a workspace to install components. Horizon provides functionality where users can seamlessly connect via the website without requiring a dedicated client installation. 

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Citrix Workforce is good, but it needs improvement in diagnosing network issues. When errors occur, it is difficult to determine if they're due to network issues, Workspace issues, or environment issues. The error messages are too vague, just stating "connection error" without specifying if it's an IP address issue, connectivity problem, or something else related to the network. This lack of detail makes troubleshooting difficult. We often have to reinstall everything in Workspace, without knowing the root cause. Even after engaging with Citrix and sending logs, the feedback is often unsatisfactory, not meeting my expectations. This trial-and-error approach isn't effective problem-solving. While these issues aren't everyday occurrences, when they do happen, they can be catastrophic for our operations team.

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Recently, my company has started to face some troubles with Citrix at an organizational or corporate level, meaning we have no problems with Citrix as a product. After some new company recently acquired Citrix, my company has observed that it has become quite complex for our partners to maintain apps and follow the vision of Citrix, which expects its users to use Citrix products. I have issues with Citrix as a company and not with the products.

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While Citrix Workspace provides remarkable flexibility and remote access, there is room for slight improvement in performance optimization and interface refinement.

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Using the app layering feature can be quite difficult and cumbersome.

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The product’s customization feature needs improvement.

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I have noticed that the current compatibility issue with the latest version of Windows 11 is a concern for me and my client. While the client has support for Windows 11, it appears that the Citrix Workspace is only compatible with Windows 10, which does not support the newest version. This is an area that I believe could be improved upon.

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We want to reduce costs. They should offer a different pricing model. 

Some manual work is required now with Citrix, like installing some client agents, et cetera, which could be automated. We'd really like to see more automation in the future. 

It is not easy to set up. 

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The Citrix DaaS application is a bit heavy when it comes to mobile access, and it should function more smoothly. For example, the Citrix mobile app takes a long time to log in and should work even faster. Compared with the Outlook mobile app, the Citrix mobile app shows some lag in authentication.

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Citrix DaaS is pretty slow. In Citrix DaaS, I have to connect to the computer in another form and always have to keep waiting. Sometimes, I click on Microsoft Teams or Outlook, but it doesn't work at all. We use a few PDM (product data management) software in another company, and they're pretty slow through these things. So we always have to keep waiting, and a lot of time goes wasted.

The speed and connectivity of Citrix DaaS could be improved. Most of the time, it doesn't work for any colleagues. At least one or two employees complain about the solution's speed every day.

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Their customer support can be improved a lot as it lacks a lot of knowledgeable help.

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The sales team does not focus on client needs but instead focuses on selling higher-priced items. 

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Citrix is a highly mature product, but they could always add more benefits by acquiring a third-party software product to integrate with their their solution and make it more complete.

I think they can improve the troubleshooting to make it easier for users to solve problems on their own. For example, it could provide an error code and some instructions on how to reconnect to the database or do something proactive to fix the issue with the system.

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We encounter compatibility issues related to hardware, scanners, and other devices. There could be web control management features and persistent VDA.

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We have had issues with certain aspects, which is why we are looking for alternatives. For example, the firewall solution from Citrix is a bit complicated. Integration is hard. It needs a higher understanding of the network. It's not plug-and-play. When I deal with it, I always need assistance from the network team if I need to alter anything. It should be simpler to deal with. 

When I was doing comparison research, the thing that I found really interesting in Horizon is that the firewall setup is easy. It's like a wizard menu, and it's well-documented, so it's not hard to alter anything in the firewall. Maybe the feature that I want to be added to Citrix is well-written documentation and a wizard just to let me know what is going on in the firewall, how to edit things, and how to easily deploy something on the firewall. Do I initiate a rule or decline a rule? They just need to make it easier for me to troubleshoot firewall issues.

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If there are connectivity issues, there are stability issues. 

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Six to seven months after we started using this solution, we had an issue when we were using the Citrix server. We needed to install the Citrix Runtime in the server where the application was hosted. When we installed the Runtime, we needed to restart the production server. So, whenever our EMR application was going live, we had to plan to upgrade all our other surrounding tools and applications, so we could complete one restart and achieve everything at once.

The engineering team installed certain things to fix the issue, and now it is resolved. There are so many links within the Citrix application, so when we tried to launch it, we initially used IE. Initially, we never had an issue, but when we made Chrome an enterprise browser, then we were facing some slowness. But later, we realized that it was not a Citrix issue, it was some additional components of the browser that we needed to install so that it would be rightly redirected to the EFC.

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I think the ITSM adapters need to be enhanced. Currently, even though it says the solution is a PaaS, there are a couple of activities happening between the cloud and on-prem environments that could use some additional detail. Even though we see our collaborative tools working well with Citrix Virtual Apps and Desktops, on a practical level we face challenges due to various factors. Our users are in different regions; their endpoint device is in one location, but the collaborative controls are in a different data center. Given our VDA infrastructure, accessing collaborative tools is becoming a little challenging. It might be fine on paper, but when it comes to actually working with it, improvements could be made. From our end, we need to make sure our collaborator tools are working as expected.

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The product has a lot of background processes running. Citrix duplicates multiple processes. We can see multiple instances of Citrix running in the task manager. We don't get that problem when we use a remote desktop. Sometimes, when the user launches VDI, they click it multiple times if it is a bit slow. So, multiple instances appear. It’ll be great if Citrix can eliminate that.

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We're running into all kinds of speed issues and reliability issues. There are frequent disconnects, and we're not sure whether that's a problem with the product, with the way the product has been deployed, or with server capacity or bandwidth. Our IT department pays attention to that, but we are feeling the impact of that. 

It also gets a little dodgy when we're having to work remotely. We don't necessarily have all of the full functions that we would have with some of our in-hospital systems. There are times when we have gaps, but that's simply because our IT department hasn't set up all of the applications that we would normally have access to. So, that's not a Citrix problem as much as it is the way it has been deployed.

We're pivoting away from Workspace. We're being told we're going to get some of the newer, more robust tools that Citrix offers. That's where we're heading right now. We're not quite sure. We're hopeful that it's going to make some significant improvements for us and make work quite a bit easier, but we'll wait and see.

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The solution can use more promotion to spread awareness. The cost of the solution needs to be reduced to compete with the other competitive solutions that are available. The setup is currently complex and can be easier.

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Citrix's functionality depends on you having access to Microsoft Azure. Microsoft offers a broad range of features and solutions. Overall, it may make sense for some users to move all their services to Microsoft services. The main challenge is that you need to have a Microsoft Azure subscription. 

This solution could be improved by adding features for authentication. 

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USB devices are a common issue. I am not sure if this is a Citrix issue or an operating system issue because we are using Linux.

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The solution works as it is designed to work. However, when you are at the office you do need to log in and load your profile, which takes time. But that is the way it is designed.

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Licensing service installation and configuration was the biggest challenge for all Citrix solutions, but now they have fixed a lot of issues.

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There is room for improvement because it has a lot of dependency on Active Directory and other things. If they could come up with something similar and native, a complete solution portfolio would help.

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We've tested a lot of cases with the Citrix solution and found that it's okay when the Citrix virtualized solution is adopted over the laptop or desktop. But it has some latency issues—a lag between the input device and screen—when we test it with a smartphone or tablet. The reason that users use the virtualized desktop is they want to access a Windows 10 application, but they need their keyboard and mouse. Every employee complains about the performance or quality of their VDI. After we adopted the security solution, I think the performance is quite better. But employees are still complaining about the speed of the VDI.

Latency is also a major problem when adopting Citrix for video editing software or 3D editing software, especially editing 4K video or large file size. The Citrix virtualized solution becomes too slow, so we cannot use the VDI. For the streaming, Citrix needs to improve its screen resolution problems because this is a market trend. We produce and use a lot of high-density videos. If Citrix cannot improve these kinds of issues, then we might not be able to use VDI anymore two or three years from now.

Citrix doesn't offer any solutions for the virtualization of macOS, either. I think we could use that kind of service.

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Where improvement could be driven is in terms of clarity as to the functionality of some of the solutions. If you go back to the older Citrix Xen products that we had, we understood those really well. As we've come into the new workstation premium suite, there is a lot of additional functionality that we perhaps have not yet fully exploited. It is not because we can't, but simply because we don't yet understand the depth of functionality that's offered.

We made the upgrade to the Workspace suite last year we had planned to train this year but then the pandemic struck. We've only had one thing on our minds since March and that's how do we keep the hospital running? How do we make sure we keep people safe? And how do we treat patients in the face of a once-in-a-century experience?

Citrix have offered to help with demos or presentations of these new features, but we also simply haven't had time to dive in.

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Some customers find the price to be a significant factor. They have a hard time understanding the extra cost of the services. However, in the long term, I have seen a more stable business due to using Citrix Workspace.

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The support offered by Citrix's partner needs to improve. The partner support platform should aim to provide more technical information to users.

The solution is very expensive, including the license, and the support, of all the platforms.

For example, the solution of Microsoft, if you are partnered with Microsoft, you have access to the license, and you only need the variable servers from the virtualization with Microsoft.

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My only issue with Citrix is that they frequently rebrand their products. I'm using the app and everything is fine but after a couple of years, it's entirely different. There were an enormous number of Citrix tools readily available. My immediate concern was selecting the correct ones.

I was able to choose the tools I required, and as previously said, the products I used have now been rebranded as Citrix Workspace.

It's similar to what VMware does with its Workspace One.

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Our experience of Citrix Virtual Apps and Desktops is good, but the environment can become complex and difficult to manage at times.

The price is also too high, in my opinion, and could be reduced.

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They need to adapt more quickly to the latest additions to the Microsoft operating system. If Windows 10 comes out with a new version, there are compatibility issues and it takes them a lot of time to release an update.

Also, even though they support Linux, as with Windows, we are not able to use the latest version. They need to bring more simplicity to the Linux Virtual Desktop.

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In the beginning, it did not go so well because, depending on the type of internet service at home, some people didn't play very nice with it, but once we got over that initial internet incompatibility, it worked fine.

It is slow. When everybody is logged in, it does have a tendency to slow down. You can tell the connectivity slows down a little bit, but it's still a good product. 

When you're doing Webex, there are a few features that are disabled when you're working from home. Sharing screens is a bit hard. The screen is grainy. It doesn't look as clear if you were just sitting at your desktop.

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I think improvement around the Analytics piece is super important. There has been a lot of maturity over the last year in that area, though a lot more needs to be done. Also, a lot more of the value of those Analytics needs to be sold to end users. Citrix is working on a lot of things that are ahead of the curve and a lot of organizations aren't quite there yet with implementing those technologies and capabilities. 

Another area that Citrix could improve on, which has nothing to do with the technology, is just selling to its customers, e.g., the importance of taking advantage of those capabilities that are right within the services that they already pay for. 

These are two key areas that Citrix could improve upon and are kind of an extension to Citrix Virtual Apps and Desktops.

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The customer is always looking for a unified solution. They need a single place where everything can be managed from while using a web application. With Citrix's system, there's an administrative tool and a helpdesk tool. Those two tools are very different, and the Citrix administrative tool is not meant for web-based use. It's in a heavy application. If they could build it into their web-based applications, that would be ideal. That way, administrators can log in from anywhere on any browser and they can just manage the environment in the background. 

Citrix does not have an in depth assessment tool. Some customers ask for components in Citrix that can give information around the hypervisor's resources or in-depth metrics of the hypervisor's site. There is a free tool from Citrix, however, it does not give you the deeper information of the other components like hypervisor or the OS or the storage, or downloads in the network. Those are the limitations of that particular tool right now. We might need to use a third party tool to gain that information. 

If Citrix can develop something which can have more reach towards the backend infrastructure, other components of the Citrix environment, that would be ideal. 

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I have to re-enter my user password when I am not using the tool for some time around ten minutes. I want to also improve the need to download other Citrix apps.

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The Citrix Workspace interface could improve. Additionally, if they are able to provide a mobile application

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The user profiles could use some improvement. They could use more stability and more functionality as well as user profile redirection.

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Templating the deployment process could use improvement. When you start, there are a large number of details that are quite client-specific, although they do share common themes. To get somebody up and running in a day is very difficult to do. They should streamline by use case.

There's always going to be an outlier that doesn't really fit neatly into any one use case, so that's going to have to be more customized. An accountancy firm has sensitive data. They are prime targets for identity thieves that are always looking for an easy target and low-hanging fruit. If they were to template a deployment for an accountancy firm with all the needful things that every accountancy firm is going to have to have, it should be that you can just radio button the Apps so that accountants can tell the backend that they're going to need certain things. Then you can say, "We have this number of users and they need this number of spare desktops - go." And it just built the Azure environment. That would be really great. I don't know that it's actually possible, but it would be really good. 

The other issue is the stocking orders and the monthly reports. They're difficult because we don't do it every day. We do the stocking order once a year and there's always confusion on the backend.

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In the bank, a major part of all our applications is Microsoft App-V. If App-V is at end of life, then we need a new technology to replace it. As of today, I haven't seen in Citrix Studio that there is a new technology embedded directly in it to replace App-V.

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The version of Director we're on, the 1912 version, has improved some of the monitoring capabilities that went back to what EdgeSite used to be as a product, when it comes to real-time analytics. If anything could be improved, it might be some of the Director functionality, and some of the dashboard customization, or the overall Director customization. We're limited in what we do. We use Director, as administrators, more than the service desk does, and we limit their access to Director to a few screens. They don't even get to see the full scope of what we see in there. Director is one thing that could be improved upon.

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The only thing we have found to be detrimental is when we have tried to find training. I realize that we're looking at it at the worst time possible, with a pandemic going on, but it seems that most of the training offered is learn-by-yourself online. I have a desktop admin who would love to be able to dig deeper into group policy and settings, to be able to admin Citrix a little bit more easily. That's the only thing that I would like to see an improvement on, the availability of training for novice users.

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At the moment, we are not using Citrix Endpoint Management. It has provided obstacles preventing it from working on our system.

The visibility the solution provides across SaaS, hybrid, and multi-cloud environments, for user and application traffic, is also limited if you do not enable all the services and is based on which services you are utilising. Citrix provides end-to-end visibility based on their services you are utilising.

In addition, improved "how-to" guides would be hugely beneficial in setting the products up.

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The product advances really fast. For some customers, we need better backwards compatibility. 

For products that we still have to use some legacy software, the virtualization of applications works okay, but sometimes it requires some additional effort from our team to make it work.

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There is room for improvement on the hypervisor side, providing better integration between the hypervisor and the product line. I suspect that they haven't put the work into that because of the move to the cloud. They want everything to be cloud-hosted. But for folks like us, who will always be a hybrid model, that's of some concern.

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Pricing and technical support need improvement. 

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The cost of Citrix Virtual Apps and Desktops is high and has room for improvement.

The technical support is slow and has room for improvement.

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Citrix should consolidate the multiple tools currently required into a single platform. At present, to access all the features, I need to log in to four separate locations and use four distinct tools.

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I think there could be better integration with other vendors. If you install it on  a Mac, you get a message to say it's not working properly. I'm not sure why they'd develop a product not supported by Mac. 

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The NetScaler Gateway is very customizable. However, it is also a mess in a sense that you can't find what you want or where it's supposed to be. You are supposed to navigate dozens of manuals to find the right one. It is not well-organized. Then, it becomes messy when we talk about configuration.

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Citrix Workspace can improve by being more secure, but this would apply to any solution not only Citrix Workspace.

There are times when the Citrix client is updated with a poor release. The update can effectively knock out aspects that were working previously. You can go one step forward, but two steps back. They will go through a period of having some very good software releases and then they will stop completely. It will take a couple more releases to get back everything that was negatively impacted. 

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Performance is an area that can be improved. The meetings that use Skype in Workspace will lag when they run long or we screen share. At times, it is slow when there are multiple users on the server.

When it lags, we restart it to get it resolved. If multiple users are using a single server it will lag. 

The lag when using Skype or Screen Sharing with multiple users needs to improve, as it makes it difficult for us to continue when we have to restart the system. 

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The application is now very complex. We started with Citrix on PCs. Now, to access the same application, we need to have a StoreFront Server. It's now very complex.

If we want to make a clean application, we need to have StoreFront for the web access between the receiver or the Workspace client. And then have StoreFront connected to the Delivery Controller. The Delivery Controller is connected to the database, NetScaler, which we use to secure remote access.

In the beginning, we used three servers in a load-balancing environment but now to run the same application, it's on many servers.

The price is a little higher compared to other solutions. Big farms need big infrastructure, but for mid-business like us, it's complex.

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There is no recycle bin, which is a problem. When there are technical issues, sometimes we can't get on the cloud. Obviously, when that happens we are completely lost because we can't access any of our data, but I guess that's a problem that all clouds have.

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This solution is resource-intensive, it takes a lot of Bandwidth and a lot of the resources of the server.

In the next release, I would like to see it support dual monitors.

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The Endpoint Management solution needs improvement when it comes to mobile device management. For example, they are still not supporting Windows 10 and this feature is required by many customers.

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I think Citrix Workspace is doing a good job for us. No complaints. If there was an improvement to make on the Workspace product, it would have to do with the communication components. Zoom, Teams, and Salon are not working well within the virtual desktop. So doing something to get the product to allow the video conferencing applications to function better would be the most important.  

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The licenses are very costly.

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Citrix Workspace needs to improve and offer a better QA. The product has some bugs, making it an area of concern where improvements are required. The product should have some new releases to deal with bugs that would cause downtime. The product should invest in testing processes before new releases.

The setup process needs to be made easy.

The product's licensing costs need to be made cheaper.

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The solution is expensive.

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The solution functions slowly. It takes a long time to load. This particular area could be better.

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Performance could be better if there was a low latency improvement.

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It would help if it were a little simpler. It's a bit complicated and we have hired Citrix administrators. But it's a good solution.

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I've recently tried to use Citrix on Ubuntu, and I don't know if this is an Ubuntu issue or a vendor issue, but you can't use Citrix right now on Ubuntu 20.04.

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They can simplify the process of printers. Printers were quite a difficult issue. It took us a long time to iron this issue out.

We have the most simple use case where people connect from home to either a virtual machine or their physical desktop. We tried more complex solutions like Machine Creation Services, and they were more overhead than they were worth for us. I found them difficult to work with and confusing, and they were not worth the work for us.

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As an end-to-end solution for implementing Zero Trust principles I would rate it a six or a seven out of 10, because it doesn't cover all aspects of Zero Trust. There are quite a few aspects you need to cover.

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I would like to see more audio support.

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Printing is huge, there are a lot of shortfalls with supporting printing over XenApp.  I know it isn't all a Citrix issue, Microsoft needs to do some work to get the print subsystem streamlined since it apparently hasn't been looked at since Windows NT4 days.

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Citrix has to support all of the hypervisors including KVM.

The technical support is not as good as it is with other vendors and it should be improved.

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The place where this application can most probably be improved is in the integration with other environments. Right now we have it on-premises, but our plan is to have it on cloud and we have already taken steps with Microsoft to implement this goal. After we move it to the cloud, we will want to add other applications and other data sources to what is already available in order to more easily move the data from one place to another and to use it from different applications. Broader integration would give the user more flexibility. This is why, from my point of view, integrating with other environments is the most important feature that needs to be expanded.  

As an example, IBM has a cloud solution that gives users the capability to connect between different clouds. No matter what kind of cloud you are using the data becomes universal through the capabilities of the IBM solution. You can ensure data security and can move data from one cloud to another. This is the kind of thing I mean by integration. It is an integration of administrative work, resource usage and also of the different environments. Right now we have some things on-premise and we have part of it in the cloud. Most probably will be not only be using Microsoft cloud in the future but also Amazon and Google as well. We want to have this application everywhere in this environment and to be able to use only one interface to let us know what volume of resources we are using, how much different solutions cost us, and if our usage is effective. This way we can make evaluations and change if necessary. The economy of our model is very important for us.  

The other less important point is that the deployment could be faster. We deployed the solution with the help of a vendor, and I do not blame the vendor that things seemed to come together a little slowly because it was not easy to do. I think the implementation can be simplified a little by the manufacturer.  

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For us, pricing is the most important feature to improve.

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There are a few things I would like to see improved. First, the price can be improved for sure. Microsoft does not have support for this type of solution to make it easy to use the product. But in using Citrix, I can provide remote access support. The features I use with Citrix cannot be found in Microsoft products with any solid alternative. RDP (Remote Desktop Protocol), which is the Microsoft solution, is limited. If you try to go with the solution in the cloud, the RDP is still very slow because there is an HTTPS overlap on the RDS (Remote Desktop Services), and RDP is not secure enough. They also could improve support for the integration of these products.  

The other thing I would be looking for in the next release is that they make improvements to roaming profiles. I think they have already made some additional efforts to improve this. It's good, but it could be better. Most of the problems I come across are caused by profiles being incorrect. That should be fixed but it may not be possible on the Citrix side because it is really a Microsoft issue.  

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We would like to be able to provide VDI, a full desktop, to each of our users.

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Direct connection of USB devices on the terminals to be used by streamed applications is very important for printing and the usage of token authentication, but the current version does not support this one hundred percent. It is necessary to support this transparently so that any USB device can be used.

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Eliminating the need of Windows terminal server because it increases the cost for each user as each PC that needs to connect must have its own terminal service license.

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The monitoring and management is in need of improvement.

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We are looking for speed and agility in an environment. We want to see that the SAN storage can be policed and can detect a network latency. 

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The video conferencing feature needs to be improved.

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Dependency on server virtualization after v7.x is an issue which I encountered in small environments.

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It is progressing and improving day-by-day. Before, we had 6.5 version. The recent one that we used was version 7.1.5. 

There are many latency and slowness issues, which are things looked after by Citrix. 

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I can't think of anything at the moment.

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Citrix needs to ameliorate their administrative panel and provide a tool to
add more control in the user Citrix environment. An example is Norskale,
recently acquired by Citrix. Actually the user profile can only be modified
by third part tools or by a system tool (like : regedit, script and other).
In addition the AppCenter (XenApp 6.5 version) is not a simple tool and
need to be optimized (too long to load, too many options in different
submenus) and debugged (some columns added in user view corrupt the access
to the AppCenter).

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They could reduce the number of bugs and fixes required post release. This would ensure a smooth integration with any flavour of hypervisor or cloud provider.

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We are already evaluating the latest version, 7.9, because Citrix continually updates everything.

For optimal and stable infrastructure products, the people who develop software in-house should provide IT architecture updates.

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I would like to see better documentation of best practices and communication of newly available tools or troubleshooting tools. If you ask several consultants, each will give you almost completely different designs, as the best practice recommendation by Citrix might be absent.

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The solution needs some improvement to make it more flexible with an easier interface.

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The biggest area for improvement is in QA testing. The last few releases of either the VDA or updates to the broker either reduced functionality or re-introduced issues that were previously addressed.

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I would like to see the following improvements:

• Better monitoring tools included in the enterprise editions: At the moment, if you want better monitoring, you need to buy a third license.
• Linux virtual desktop: We have been waiting more than five years for it!
• Compatibility with public clouds: Today, Citrix doesn't have the best position with public clouds. I work for IBM and we have SoftLayer public cloud, and we want to offer DaaS (Desktop as a Service) to the public. Citrix is a great opportunity for us, but Citrix has to “speak” SoftLayer API language. Secondly, Citrix should have a public cloud offering with a license that final users can afford and not just an annual license.

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I would like to be able to document the VDIs better in XenServer and in the Delivery Controller, so that I could know which snapshot and image goes with which machine. I can do it now, but it takes some digging.

And I still think the training costs too much in relation to the cost of the software.

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Even with professional services, deployment can be a challenge; especially when integrating with Exchange when rolling out WorxMail (as an alternative over the native mail clients to containerize and restrict access content). Support is also an area that we struggled with; inconsistent quality between support analysts.

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Many of the improvements that we have identified for this version already appear in the newer version. For this version, we thought they could improve management access to the applications, organization in the console, and revise server management – these are in newer versions.

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This product should include a feature like like App Volume, which their competitor already has.

Also, the Hypervisor needs to be improved.

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Our organisation has not been successful in delivering a multi-media experience via VDIs. This is one of the areas we are hoping to improve by upgrading to version 7.8.

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The product deployment is role-based and I would like to see the roles reduced.

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You can create Linux virtual desktops with XenDesktop, but only Red Hat and SUSE versions. I would like to be able to create Linux virtual desktops for VMs running Ubuntu, Kali and other Linux versions. Citrix should add this features to the next version.

I would like applications to open faster. Citrix can increase applications' startup time.

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In general, I'm really pleased with Citrix. What sometimes is an issue is when an application is not compatible with the server's OS, but that is out of Citrix´s hands.

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I think they should improve data speed performance to reduce bandwidth.

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I guess eliminating the slight difference in the web interface compared with the Receiver interface for saving files to local devices would be an improvement, but I have a feeling it's just not possible.

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Citrix Director, which is like the monitoring interface from Citrix could use a revamp in the way that it displays information. The display is not very intuitive, and it could also have better integration with SCOM via Comtrade MP (now Citrix) and other monitoring tools. This is in progress with v7.8 using SNMP traps which will allow Director to talk to upstream monitoring systems like BMC Patrol, CA Spectrum, Tivoli, etc.

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As a market leader, they have got excellent product variety, but they should improve the user and administration experiences. 

Also, their support could improve.

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I haven't seen any areas for improvement, but I am still learning.

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The studio is very slow.

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The studio is very slow.

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Not every application is certified with this solution. View full review »

Costs for one, we settled on VMware hypervisor with Citrix Xendesktop running underneath, additional costs were incurred because of this hybrid solution, another consideration would be the significant disk space required for what is called "write cache". It was unplanned and caused a considerable headache. View full review »

Steep learning curve. You need to configure Active Directory and Desktop Delivery Console (DDC). You will also have to configure XenServer(s) as your VM host. You cannot install XenDesktop on your server; you need a dedicated machine to install XenServer. Connecting from a desktop is easy you just have to install a client. But if you want to be able to boot directly from client to your Virtual Desktop, you need to spend more time to configure it. View full review »

Sometimes creating good Active Directory policies can be confusing. Also, there is a lot of work in optimizing desktops so that they don't unnecessarily reduce server performance. View full review »

The cost of the solution is high and has room for improvement.

The initial setup has room for improvement.

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The support could be enhanced.

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