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Group IT Manager at a wholesaler/distributor with 10,001+ employees
Real User
Top 10
Jul 4, 2021
Good cybersecurity, helpful support, and scales well, but documentation needs to be improved
Pros and Cons
  • "The security and the capabilities of the platform are the most valuable features."
  • "Documentation is an area that needs review. It should be more dynamic and it should be easier."

What is most valuable?

The security and the capabilities of the platform are the most valuable features.

Cybersecurity is very strong.

They have good authentication and authorization that is very secure for mobile users and other users as well.

What needs improvement?

Documentation is an area that needs review. It should be more dynamic and it should be easier. 

The dashboarding capabilities need to be improved. I want to have all of the information on one dashboard. It should show all of the details about the Wi-Fi system, how it has helped, the architectural design, and the KPIs.

Definitely, I would like to have some modules for ML built into the platform. This is something connected with AI. 

I would like more information about the user experience that should be included in the Wi-Fi process and products for every vendor. 

The user experience is important, and digital experience is how we perceive Wi-Fi in the organization. It is what we would like to have also seen on the visualizations such as dashboards.

For how long have I used the solution?

I have been working with Cisco Wireless WAN for more than five years.

We are using the latest version.

What do I think about the stability of the solution?

Cisco Wireless WAN is a stable solution.

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Cisco Wireless WAN
January 2026
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What do I think about the scalability of the solution?

It is a very scalable solution, we are using it in an organization with more than 100,000 users.

How are customer service and support?

I am satisfied with the technical support. They are awesome.

How was the initial setup?

The initial setup is easy for one location. 

The problem is when you have a complex environment, as in global architecture. When trying to go with their cloud set up, sometimes you cannot.

Overall, it is easy to set up.

What's my experience with pricing, setup cost, and licensing?

Pricing is always a topic of discussion. I would like to see it priced fairly. 

The pricing is based on how much is ordered from the vendor and what type of discount they receive.

What other advice do I have?

I would rate Cisco Wireless WAN a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Radek Skrivanek - PeerSpot reviewer
Department Leader: Project Leadership Production Compact at a manufacturing company with 10,001+ employees
Real User
Top 5Leaderboard
Jun 3, 2021
Scales well, good technical support, but stability could improve
Pros and Cons
  • "The technical support we have experienced has been good."
  • "The solution could be more stable."

What is our primary use case?

We have many computers that we have connected to this network device.

What needs improvement?

In the future, Cisco Wireless WAN could improve its ability to expand.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

The solution could be more stable.

What do I think about the scalability of the solution?

I have found the scalability to be good. We have approximately 200 people using the solution in my organization and we have plans to increase usage.

How are customer service and technical support?

The technical support we have experienced has been good.

Which solution did I use previously and why did I switch?

I have used Ubiquiti previously and this solution is more stable.

How was the initial setup?

The installation is straightforward.

What about the implementation team?

Our IT department is approximately 50 people and we have a team of five technicians that do the implementation and maintenance of the solution.

What's my experience with pricing, setup cost, and licensing?

There is a license that is needed for the use of this solution.

What other advice do I have?

I would recommend this solution to others.

I rate Cisco Wireless WAN a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Cisco Wireless WAN
January 2026
Learn what your peers think about Cisco Wireless WAN. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
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reviewer1334250 - PeerSpot reviewer
Delivery Manager Network Services at a retailer with 10,001+ employees
Real User
Mar 2, 2021
Reliable and scalable with a straightforward setup
Pros and Cons
  • "It's a reliable solution."
  • "The pricing of the solution could always be better."

What is most valuable?

We trust Cisco. It's a reliable solution. Reliability is most probably the most valuable feature for our organization.

The solution does exactly what we need it to do.

The initial setup is mostly straightforward.

What needs improvement?

The pricing of the solution could always be better. If they could work to make the costs more competitive, that would be ideal.

For how long have I used the solution?

I've been using the solution for more than ten years at this point. It's been 12 to 13 years or so. It's been a long time.

What do I think about the stability of the solution?

The stability of the solution is quite good. It's reliable. It doesn't crash or freeze. There are no bugs or glitches.

What do I think about the scalability of the solution?

The scalability potential of the solution is very good. If a company needs to expand it, they can.

If I look just now at my area and the locations I'm responsible for, we have more than 2,000 users. However, we use the product globally, and if we look at it from that perspective, we have more than 20,000 users actively using it every day. Of course, with COVID, and people now working from home, it's likely less at the moment.

How are customer service and technical support?

I'm pretty satisfied with the documentation as well as with the support. If we have any challenges or issues, Cisco is usually always able to help us. They are helpful, knowledgeable, and responsive to our needs.

How was the initial setup?

In terms of the initial implementation, it is always dependant on what knowledge you have and the level of experience. The more you have, of course, the easier it is. For us, it's not difficult anymore. I'd describe the process as pretty straightforward and quite easy to set up on a new site.

What's my experience with pricing, setup cost, and licensing?

The solution does come with a price tag. It's not the least expensive option on the market.

What other advice do I have?

We are a customer and end-user. We don't have a business relationship with Cisco.

We use a lot of Cisco products, including Cisco Catalyst Switches, Wireless WAN, and Cisco Nexus.

We use one of the latest access points, however, we are not up to date on the newest controller versions as our versions are still supported. We plan to replace them probably in the next one or two years. It's not the latest, let's say, controller version. However, from a software standpoint, we are still up to date.

I would recommend the solution to others. However, they have to be prepared to pay the price and have the budget for the product.

In general, I would rate the solution at a nine out of ten. We've been extremely satisfied with its capabilities.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Managing Director, Product Marketing at a consultancy with 10,001+ employees
MSP
Oct 30, 2019
Enables you to control everything, every technology within the wireless arena and has good granularity
Pros and Cons
  • "Granularity of standardization and technical controls."
  • "Include more managing features within the product, rather than having to purchase them as extras."

What is our primary use case?

I've been designing wireless solutions and have been a solutions provider for over 20 years. I spec the solution based on the client's requirements and use whichever vendor device is affordable, and fits the purpose of the company's requirements.

We mainly use the WLC 5000 series. We use other Cisco products, mainly geared to smaller markets. I use Cisco and Dell devices, but mostly Cisco, as in the switching arena. I'm most familiar with cloud management and wireless Cisco solutions such as the WMM. I'm not familiar with the Cisco CSR or Cisco Cloud Services Router 1000V. 

In terms of WLAN solutions, it all comes down to the business requirements and commercials. I would tend to use Cisco at the higher end if the commercial can afford it, but it also depends if it's fit for purpose on the NRL hive. I also use Ubiquiti and I've also started to look at Campion as well. But it really depends on the requirements. External, Ubiquiti, internal Cisco, and Aerohive.

What is most valuable?

The granularity of standardization and technical controls would be the big one in terms of valuable features. You can control everything, every technology within the wireless arena. It contrasts with Meraki which is very much macro-driven so you don't have the visibility of the complete engine. From an engineering and consultant perspective, I want full control. The Cisco WLC solution supplies that in the form they have at the moment, but I know that they changed the UI a couple of weeks ago. I haven't seen it but as it exists at the moment I'm on 8.5 or 8.6 of the code up, but they're using the code that they use on the WLCs and not what would be the new version, which I believe is different.

What needs improvement?

With the WMM there are a few bits and pieces missing that some of the other vendors have. Cisco has a bad habit, although they'd probably see it as a good habit, of not applying extras. I want more managing features. Cisco would love you to go and buy Cisco Prime, which is very expensive, especially if you want to get reports active for the SME market. They generally don't add to existing products and are actually outpricing themselves. Cisco needs to realize that if they want to reach a global market, there are many markets within that. They need a price point that allies a smaller market and sometimes a specific country. I work in Northern Ireland and Ireland, which is very much SMB, and Cisco has priced themselves out of that market. From a management perspective, if I want to get good reports and good troubleshooting capabilities, I have to go and buy an additional product, Prime or another product that they facilitate. Aerohive products and the like have that under the hood and are a cheaper product. Cisco needs to be paralleling what the other vendors' devices are doing and giving what could be other markets the ability to use the product. For now, they've priced themselves out in some locations.

In terms of additional features, they need to look at the market and need to look at whether or not it includes more management features under the hood and more layers to functional troubleshooting which other vendor devices do, that would be a big improvement. But they need to be built into the product that you buy, and you shouldn't have to go and pay thousands of pounds for an additional management platform. There should be a level of management solution purchased through the standard WLAN, Cisco's WLAN solution. There isn't enough.

What other advice do I have?

I would want people to be aware that Cisco Wireless WAN is a top-end product and solution. Their portfolio is superb. They have major experience and maturity and are very much in tune with their field. I work in warehousing facilities. Like most things, though, there are pros and cons. Cisco is the top end, commercially. It's going to be double the price, and I mean double the price, of everything else. Other products that I use, and I have cross-referenced the price point with many solutions for the requirements of our enterprise customers, are half the price.

They are a good product. Do they warrant the extra expense? I would have to say no, but they do have great maturity and their product portfolio is not just the access points but their other add-ons; their antennas, maturity and the information out there, which is invaluable. You pay for these from an engineering and consultative perspective. I need to research issues and other people's experiences. Cisco obviously has the world's best engineers, consultants who have that and very nicely post their experiences. That is invaluable. But unfortunately some markets, again I'm talking about Ireland here, sometimes can't afford that. And there are other products that can do the job just as well.

Commercially they are quite flawed but in terms of technology, you can't really beat Cisco, to be honest. Commercially I would rate them as a 2 but technically they would be an 8 or 9 out of ten. I'm not a fan of the Meraki product so I'm taking it out of the equation. I'm talking about Cisco WLCs, and what would be the solution. Technically it's an excellent product.

Unfortunately, their validity into other commercial markets is flawed. Majorly flawed. And they have too much competition, and Cisco being Cisco will just go "Well, that's fine, we didn't want to do that."  Then we would not use their products. So that's unfortunate. Maybe that's just a bit of pretension on their part.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller.
PeerSpot user
reviewer1559886 - PeerSpot reviewer
Principal Engineer at a tech services company with 501-1,000 employees
Real User
Top 20
Nov 8, 2024
Enhanced reliability and authentication with room for licensing improvements
Pros and Cons
  • "Wireless assurance has significantly improved network reliability."
  • "There needs to be an adjustment in subscription licenses and their pricing."

What is our primary use case?

I am a solutions architect primarily dealing with networking and security matters. I recommend Cisco Wireless WAN to customers, particularly larger businesses.

What is most valuable?

Wireless assurance has significantly improved network reliability. Additionally, certificate-based authentication has been critical for my customers' operations.

What needs improvement?

There needs to be an adjustment in subscription licenses and their pricing. Buying the hardware and then managing Cisco renewals incurs a CapEx and also a yearly OpEx expense, which causes a struggle.

For how long have I used the solution?

I have been using Cisco Wireless WAN for a long time, approximately ten years.

What do I think about the stability of the solution?

I'd rate the product nine out of ten for stability.

What do I think about the scalability of the solution?

The solution is scalable and adapts well to scaling needs as businesses grow.

How are customer service and support?

The technical support by Cisco is very good. We have no issues with it.

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

Cisco Wireless WAN can be competitive in terms of pricing but may also be a bit pricey at times. The main issue is the license renewals and subscriptions, which can be expensive.

Which other solutions did I evaluate?

There are many competitors like HP with Aruba and Juniper. Huawei or other Chinese companies provide options, and Fortinet also has access points.

What other advice do I have?

I generally recommend Cisco Wireless WAN to other businesses except for small business owners due to the cost factor. They could consider other cost-effective products. It would be beneficial to see more AI integration in troubleshooting and network visibility.

I'd rate the solution eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Eduard Otto - PeerSpot reviewer
Senior Technical Consultant at a tech services company with 201-500 employees
Real User
Apr 26, 2023
A very stable wireless LAN solution
Pros and Cons
  • "I like that it's a very stable solution."
  • "The price could be better."

What is our primary use case?

We use Cisco Wireless WAN to provide wireless WAN for our company.

What is most valuable?

I like that it's a very stable solution.

What needs improvement?

The price could be better.

For how long have I used the solution?

I have been using Cisco Wireless WAN for more than four years.

What do I think about the stability of the solution?

Cisco Wireless WAN is very stable.

What do I think about the scalability of the solution?

I think we used the smallest controller hardware solution, which was more than enough for us. But it's not scalable. It's okay because we don't have more access points.

How was the initial setup?

The initial setup is straightforward. The initial deployment takes me about a day. We have to first set up the controller because it's a controller-based solution and then add access points from them. This will be determined automatically. The configuration is based on the controller and will be pushed to the access points automatically after they have been recognized.

What about the implementation team?

I implemented this solution. 

What's my experience with pricing, setup cost, and licensing?

The price could be better, but it's been okay. You must pay license fees for each access point connected to the controller.

Which other solutions did I evaluate?

I prefer the solution offered by Fortinet better.

What other advice do I have?

I would tell potential users that it's a good solution if they plan to use more Cisco products. This is because it can be integrated into the entire network design.

On a scale from one to ten, I would give Cisco Wireless WAN an eight.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Technician at a government with 501-1,000 employees
Real User
Feb 24, 2023
Integrates easily with other Cisco products but needs more traffic monitoring features
Pros and Cons
  • "Cisco Wireless WAN's best feature is the integration with other Cisco products."
  • "Cisco Wireless WAN would be improved with the ability to monitor new usernames, product registrations, and flow traffic."

What is our primary use case?

I primarily use Cisco Wireless WAN for meetings and to let mobile devices connect to WiFi.

What is most valuable?

Cisco Wireless WAN's best feature is the integration with other Cisco products.

What needs improvement?

Cisco Wireless WAN would be improved with the ability to monitor new usernames, product registrations, and flow traffic.

For how long have I used the solution?

I've been working with Cisco Wireless WAN for roughly two years.

What do I think about the scalability of the solution?

Cisco Wireless WAN is scalable.

What's my experience with pricing, setup cost, and licensing?

Cisco Wireless WAN is fairly expensive.

What other advice do I have?

I would give Cisco Wireless WAN a rating of six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Evans Choge - PeerSpot reviewer
Network and Security Administrator at a financial services firm with 51-200 employees
Real User
Oct 30, 2022
Helps us in setting up a wireless source for our clients to connect to the VPNs and our data centers
Pros and Cons
  • "The solution also allows us to increase the power when it's too low."
  • "The firewall integration is not great."

What is our primary use case?

Our primary use case for this solution is setting up a wireless source for our clients to connect to the VPNs and our data centers.

What is most valuable?

We have found the ability to easily increase power valuable. The solution also allows us to increase the power when it's too low.

What needs improvement?

The firewall integration is not great and should be improved.

For how long have I used the solution?

We have been using this solution for three years.

What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

The solution is scalable. There are approximately 70 people using it in our organization. 

How are customer service and support?

We do not have experience with customer service and support because we have not had issues.

How was the initial setup?

The initial setup was straightforward, and deployment took five hours.

What about the implementation team?

We implemented the solution in-house, and approximately three people are required for implementation.

What other advice do I have?

I rate this solution an eight out of ten. I recommend the solution to new users.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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