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Cisco Web Security Appliance Room for Improvement

Rainier S. - PeerSpot reviewer
Head of Integration Engineering / Enterprise Technology & Innovation at a healthcare company with 10,001+ employees

The reporting needs improvement. We were using a stripped-down version of Splunk at the time, and as far as I recall, there was no easy way for us to send those logs to our enterprise Splunk. It kept pushing us to use the smaller version. That was probably just a sales team thing, but other than that, the product was great, but the reporting was definitely an issue.

I would like to see Risk API included, as well as the ability to automate adding things to the blacklist and whitelist without having to do it manually and having it report into the Cisco WSA cloud via risk API.

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Atdhe Zyhranaj - PeerSpot reviewer
Network Security Consultant at NSCON Network Services & Consulting GmbH

I didn't use the full potential of WSA, so I cannot really say what features may be lacking or missing. 

The WSA should have a Firewall like feature built in, that would allow for more control with different ports other than 80, 443 or HTTP and HTTPS.


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Vusa Ndlovu - PeerSpot reviewer
Security Solution Architect at Nexio South Africa

We just deployed it. I would just like to have more filters. However, I need more time to give a report to see what limitations may exist. 

During the setup, we had issues with updating the rules.

I would like more automation. When it's on a failover, everyone will think that they'll filter nicely.

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Buyer's Guide
Cisco Web Security Appliance
August 2022
Learn what your peers think about Cisco Web Security Appliance. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
621,703 professionals have used our research since 2012.
Muhammad Hussain - PeerSpot reviewer
Unit Head System Administration & Automation at MCB Islamic Bank Ltd

It should have a user-based quota, per-user quota, that can be defined on the appliance. That way, if a user reaches their quota individually, they should be blocked for the next day. 

One major feature that is still not in this product and that should be implemented by Cisco is that it should have a live graph. We'd like to see, for example: What is the user consumption at the right now? What is the bandwidth, when bandwidth is used by the user? There is no current graph of it and I would recommend it should be in the product.

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JO
Network Support Engineer at a government with 201-500 employees

The stability could be better. 

The solution needs to be more user-friendly and easier to navigate. It's not so easy right now. 

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Enrique Diaz Jolly - PeerSpot reviewer
Owner at Jolly Security Inc

Sometimes reporting is a little bit short. Cisco has always put more emphasis on developing big products that are very robust security-wise, rather than focusing on developing solutions with a lot of bells and whistles. In other words, it's not beautiful, but it gets the job done.

Reporting is not so beautiful compared to other solutions, it's not so cute and colorful; however, it does a very good job in the areas that it supports — because it detects malware and malicious code. There is a ton of intelligence behind it.

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AnilKumar29 - PeerSpot reviewer
DGM - Pre-Sales at Niveshan Technologies India Pvt. Ltd.

There are occasional delays in customer support but it's a minor thing. 

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Sokhna DIOKH - PeerSpot reviewer
Integrating engineer at a tech services company with 11-50 employees

The GUI is not user-friendly, so it needs to improve or be simplified.

The initial setup is complex, it could be easier.

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YT
Information Security Manager at a financial services firm with 501-1,000 employees

This solution could be more secure.

Purpose-wise, I don't necessarily see the point of this solution. Users can gain access to restricted content easily with a simple VPN. It just seems like a waste of money to me.

In my opinion, this kind of technology should be available in a bundle. If internet security and web security were bundled together, that would be great.

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CE
IT Network Engineer at a maritime company with 201-500 employees

The support for the solution could be improved as there are issues with SMARTnet support.

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Buyer's Guide
Cisco Web Security Appliance
August 2022
Learn what your peers think about Cisco Web Security Appliance. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
621,703 professionals have used our research since 2012.