Our primary use of the Cisco HyperFlex HX solution is to run virtual desktop infrastructure (VDI).
Systems Admin at a university with 10,001+ employees
Good stability, scalability and has good technical support
Pros and Cons
- "The most valuable feature of Cisco HyperFlex HX is that it is self-contained."
- "The initial setup of the Cisco HyperFlex HX platform was medium-level difficult. It's a little bit different from traditional servers. It takes getting used to the learning curve."
What is our primary use case?
What is most valuable?
The most valuable feature of Cisco HyperFlex HX is that it is self-contained.
What do I think about the stability of the solution?
Cisco HyperFlex HX is fairly stable. We don't have any problems with it. I would give stability an eight out of ten.
What do I think about the scalability of the solution?
For the scalability of the solution, I would give it an 8 out of10.
Buyer's Guide
Cisco HyperFlex HX-Series [EOL]
June 2025

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How are customer service and support?
The solution's technical support is good. We have had a lot of experiences with them in the past. It's fine. We just had some questions. We didn't know how to do everything.
We've had a few problems. It's new. Often, we don't know how to solve the issue we're having. The response times are okay.
Which solution did I use previously and why did I switch?
We were looking for hyperconverged solutions. We already purchased Cisco products for our data center. This was a next-generation device.
How was the initial setup?
The initial setup of the Cisco HyperFlex HX platform was medium-level difficult. It's a little bit different from traditional servers. It takes getting used to the learning curve.
What about the implementation team?
We used a reseller, SMP, for the deployment.
Which other solutions did I evaluate?
The other vendors on our shortlist were VMware and Datrium.
What other advice do I have?
On a scale from one to ten, I would grade Cisco HyperFlex HX an eight. If the cost was improved, I would give it a ten.
Make sure to look at a long list of competitors in the hyperconverged sector for cross-reference before purchasing. Look at all the main players.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Principle Architect at NTT Data India Enterprise Application Services Pri
The time to deliver a VM has been reduced to five minutes as opposed to a few days
Pros and Cons
- "Cisco HyperFlex HX has improved the way our organization functions in the way that the time to deliver a VM takes me five minutes. In comparison, my cloud team's response is a couple of days based on all their overhead policies, procedures, and ticket requests. This is substantial."
- "Cisco's technical support originally was outstanding, but it has declined over the last 12 months. I've heard they're trying to do better, but I haven't been overly impressed with their support recently for HyperFlex."
What is our primary use case?
Our primary use case for Cisco HyperFlex HX is internal. We use it for internal hyper-converged. I post VMs for internal use and for customers.
How has it helped my organization?
Cisco HyperFlex HX has improved the way our organization functions in the way that the time to deliver a VM takes me five minutes. In comparison, my cloud team's response is a couple of days based on all their overhead policies, procedures, and ticket requests. This is substantial.
What is most valuable?
The most valuable feature of this solution is that it is easy to use all across the board. I can do hyper-converged without being a storage guy. That's a big deal.
What needs improvement?
They should fix the upgrade process. The upgrade process is great. It is seamless 70% of the time, but when it doesn't work, it goes south. Cisco needs to fix some of those upgrade bugs and it will be a perfect solution. That would be good for somebody who doesn't want to spend a lot of time micromanaging the device in production.
What do I think about the stability of the solution?
It is very stable. I've been running one cluster since 2016 with no outages. I've got two other clusters that have been running flawlessly.
What do I think about the scalability of the solution?
Cisco HyperFlex HX has got great scalability. Right now, they offer a potential scale that is well beyond my network requirements.
How are customer service and technical support?
Cisco's technical support originally was outstanding, but it has declined over the last 12 months. I've heard they're trying to do better, but I haven't been overly impressed with their support recently for HyperFlex.
Which solution did I use previously and why did I switch?
We weren't using any previous solution. I was trying to redesign how we deployed services and tools to our customers. The only way to do that was with virtualization.
I needed something like Cisco HyperFlex HX because I'm a network guy. I'm not a server or storage guy. I wasn't the VM guy. I needed something that I could support with very low maintenance and very few hands. Cisco HyperFlex HX has fulfilled that need greatly.
How was the initial setup?
The initial setup was very straightforward.
What about the implementation team?
For the deployment, we consulted with Cisco directly.
Which other solutions did I evaluate?
HyperFlex and Nutanix were the main two products that I looked at. The reason I eventually chose Cisco was cost and data center footprint. Nutanix was twice the physical footprint in the data center than HyperFlex.
What other advice do I have?
On a scale from one to ten, I would rate this product a solid nine because of the upgrade process. Everything we've been doing with it is blazing a new trail.
We've been dramatically changing how we deliver the service. Not only am I changing how we deliver the service, but the tools team is changing the platform they're delivering it on too. It's all a new investment. There are not a lot of cost savings today that we can realize.
You can deploy Cisco HyperFlex HX with very little knowledge of UCS, hyper-converged, or storage. There is very little ramp-up time. UCS manager takes a little bit of getting used to. Cisco HyperFlex HX is a solid product. I can't steer people away from it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Cisco HyperFlex HX-Series [EOL]
June 2025

Learn what your peers think about Cisco HyperFlex HX-Series [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
Manager at Chevron
Optimizes cloud environments with seamless migration of a complete data center
Pros and Cons
- "The most valuable features of this solution are scalability, performance, and reliability. It scales well inside of a large data center."
What is our primary use case?
Our primary use case of Cisco HyperFlex HX is for data centers. It performs well. The solution helps us simplify operations through minimal maintenance and ease of patching.
We did the upgrade as part of the lifecycle when the previous equipment became end-of-life. It was time for the investment. At the same time, we were building out new data centers.
How has it helped my organization?
This product has improved the way our organization functions by allowing our data centers to perform optimally. It allows us to access our private data centers more seamlessly. This solution is flexible for various projects like cloud migration.
We use Cisco HyperFlex HX to share on the external cloud the ability to access earth science, geophysical data, and core applications.
What is most valuable?
The most valuable features of this solution are scalability, performance, and reliability. It scales well inside of a large data center.
Cisco HyperFlex HX allows us to connect and scale a lot of different technologies. They're very reliable. It very rarely breaks or has a maintenance issue.
Cisco HyperFlex HX is easy to patch and very cost-effective.
What do I think about the stability of the solution?
Cisco HyperFlex HX is very stable and reliable.
What do I think about the scalability of the solution?
Cisco HyperFlex HX is very scalable for a large data center solution.
How are customer service and technical support?
Technical support is excellent when it's needed through Cisco. It's usually fast, responsive, and done right the first time.
On occasions, we've had emergency patching requirements. We worked with Cisco to update those environments fairly quickly.
How was the initial setup?
The initial setup of Cisco HyperFlex HX is straightforward. It is easy to install with plug and play connectivity. It was standard with no complexity at all.
HyperFlex lowered our deployment times approximately 20%.
What about the implementation team?
For the deployment, we used Cisco Professional Services.
What was our ROI?
We've seen our unit cost of providing services to data centers go down.
What other advice do I have?
On a scale from 1 to 10, I would rate this product a 10 for the reliability, ease of configuration, and customer support.
Everyone should understand connectivity in private and public clouds. We require seamless connectivity throughout and especially with some of the security technologies.
Cisco HyperFlex HX is the best on the market. Everyone should consider it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr IT Manager at Aryzta AG
A single-vendor solution for our branch office servers, but the deployment could be made easier
Pros and Cons
- "The most valuable feature is that it is something small that can be more easily deployed than a full data center set of servers."
- "The deployment could be made a little bit easier, as we still seem to struggle with it a little bit for a day or so to get it running."
What is our primary use case?
This solution is used for branch office servers.
How has it helped my organization?
Instead of having to go to multiple vendors to deploy a solution, it's just one place where we have everything that we need to set up and go.
What is most valuable?
The most valuable feature is that it is something small that can be more easily deployed than a full data center set of servers.
What needs improvement?
Having this solution even easier to manage would be nice.
The deployment could be made a little bit easier, as we still seem to struggle with it a little bit for a day or so to get it running. I would like to have less clicking to deploy it, where it is ready to go out of the box with a default build. That would make things a little faster.
For how long have I used the solution?
Eighteen months.
What do I think about the stability of the solution?
This solution was not stable when we originally implemented it. However, over the last eighteen months or so, the updates have made it stable and actually usable for us.
What do I think about the scalability of the solution?
It definitely looks like it keeps scaling. We're not doing huge deployments of it, but it looks like it's easy to keep adding on to what we have.
How are customer service and technical support?
Technical support for this solution is very good.
How was the initial setup?
The initial setup was complex, but it was done more than eighteen months ago in the old form of things. It was a little harder than it is now.
What about the implementation team?
We handle the implementation and deployment in-house.
What's my experience with pricing, setup cost, and licensing?
We currently have a perpetual license, which is kind of unlimited, so we don't have the normal licensing cost, yet.
Which other solutions did I evaluate?
We purchased both this solution and one from Nutanix to compare them.
What other advice do I have?
This solution allows us to get up and running a lot faster than before. Instead of it being multiple days of cabling, multiple solutions, and getting the servers online, it now generally takes one full day to get it up and ready to go.
I would rate this solution a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager, Open Systems Infrastructure at a healthcare company with 5,001-10,000 employees
A fast and easy deployment that allows secure access to our medical applications
Pros and Cons
- "It allows us to authorize our residents to come in using their own personal devices to access any of our clinical applications and ensure that the PHI is secure and protected."
- "If we could have just a single pane of glass, where everything can be managed through that one app, rather than have multiple apps, it would be great."
What is our primary use case?
We are using this solution for our VDI. This is used to deliver our EMR and other medical and clinical applications to our residents and providers throughout the medical center.
How has it helped my organization?
One of the big benefits of using this solution is security. It allows us to authorize our residents to come in using their own personal devices to access any of our clinical applications and ensure that the PHI is secure and protected.
PHI is a major concern for us. Patient safety, patient security, and our data protection are the number one priorities for a lot of our solutions.
What is most valuable?
The most valuable feature for us was the time to delivery. We had a short window of about three months to implement because we had in incoming residence group of about a thousand users that they wanted us to have VDI up and running for. We were told about it in March by our CIO, and by June 1st it was up and running.
What needs improvement?
One of the challenges we have with Cisco, in general, is the multiple management platforms for the UCS, and I would like to see it all under one umbrella. If we could have just a single pane of glass, where everything can be managed through that one app, rather than have multiple apps, it would be great. There are three apps that we currently have to integrate with.
I would like to see them broaden their processor options. We've had some challenges with Intel, and I'd like to see them look at other potential CPU providers.
For how long have I used the solution?
Eighteen months
What do I think about the stability of the solution?
Stability has been excellent for us. We've been up and running on it for about eighteen months now, and we're in the process of expanding. We have a goal to have about six thousand users up and running by the end of this year.
What do I think about the scalability of the solution?
The scalability of this solution has been excellent. We've been able to add additional HyperFlex units on the fly, and it's been pretty seamless.
How are customer service and technical support?
So far, technical support has been very good. We've had a couple of challenges with some of the firmware updates we've had to do, and SMARTnet has been excellent at helping us to get through those.
Which solution did I use previously and why did I switch?
Prior to this, we were using Cisco B200 Blade Servers for our normal VMR infrastructure, and we when we wanted to implement VDI we wanted to go hyper-convergence.
How was the initial setup?
The simplicity of the initial setup is one of the reasons why we picked this product. It is almost plug-and-play. It allowed us to install our first cluster of ten HyperFlex units, in each of our data centers, and within a couple of days, it was up and running. It was pretty straightforward.
What about the implementation team?
We worked with Cisco and our reseller for evaluating the product, but when it came to the implementation, my team was able to do it on their own.
What was our ROI?
I do not have a good handle on the ROI, except to give an example from our implementation. Had we been required to buy laptops for all of the incoming residents, at say $2,000 per student, then we're talking $200,000. This is something that we didn't have to spend because we could deliver a VDI solution that lets them use their own personal device.
What's my experience with pricing, setup cost, and licensing?
One of the challenges we have with HyperFlex is that they have a subscription fee for the operating system that runs on it, and if I remember correctly, it costs approximately $15,000 USD per month.
Which other solutions did I evaluate?
We looked at everybody including Dell, HP, Cisco, and Nutanix. As we ferried through them we were much more comfortable with the Cisco product line, and that's why we ended up choosing it. Their technical support is very good, they had a great implementation for their HyperFlex, and we already had knowledge and experience working with the Cisco Server Blades. Cisco also had a competitive price point.
What other advice do I have?
My advice to anybody who is researching this solution is to have an understanding of the ROI. It is easy to jump in and see great technology, but you need to know what the long term cost is. One thing that we learned when we went into hyper-converged technology is the licensing costs that come with it. This is a yearly thing that you have to account for.
Overall, this solution was very easy for us to implement. Some of the challenges we're having are related to the management platform and the fact that we have to deal with multiple platforms at the moment. Once this is all consolidated, I would be happy to give a rating of ten.
Today, I would rate this solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
Sr Systems Engineer at a healthcare company with 1,001-5,000 employees
Enables our organization to work seamlessly by providing storage and compute resources to staff in remote offices
Pros and Cons
- "Easily facilitates remote work opportunities with storage and compute resources."
- "The documentation could be substantially better, but the product itself does everything it needs to do."
What is our primary use case?
Our primary use for this solution is remote office environments.
How has it helped my organization?
The product has helped our organization work seamlessly with staff in remote offices by providing storage and compute resources. These two things have made a big difference in how we are able to work effectively as an organization with diverse environments.
What is most valuable?
The best part about this solution is feature simplicity from the user end, besides providing storage and compute resources.
What needs improvement?
I don't really think it needs to be improved as far as the product itself. I can't think of anything yet that it doesn't already do. It fills our needs. It would be best if it continued to meet the needs of technology as it advances over time.
I think the documentation is a big con for Hyperflex. More substantial, straightforward documentation would help end users make more of their investment. There really isn't a problem with product functionality.
What do I think about the stability of the solution?
So far we have had no issues with the stability of the product. It seems very stable and has performed as expected.
What do I think about the scalability of the solution?
We have not needed to scale yet, but I would say — based on what we know that product can do and our experience with it — that the solution is very scalable.
How are customer service and technical support?
Technical support has been good. I've opened a few cases and I got great responses in a reasonable amount of time.
Which solution did I use previously and why did I switch?
We had a new situation and a new problem that came up in our environment so we started evaluating other potential solutions. The solution we had couldn't resolve the new issue. We researched and learned that HyperFlex could solve it.
How was the initial setup?
The initial setup was very straightforward. No problems at all.
What about the implementation team?
We self-deployed the solution without the need for external assistance.
Which other solutions did I evaluate?
Before we made our final decision, we evaluated VMware as a potential solution but felt that the HyperFlex better fit our needs.
What other advice do I have?
I would rate the Hyperflex solution as a nine out of ten. This is not because HyperFlex is not meeting our needs but because nothing is perfect.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Field Architect at a tech services company with 5,001-10,000 employees
Has improved our clients' ramp-up time to actually get their environment going
Pros and Cons
- "The ease of use and the graphical user interface (GUI) are two of the most valuable features of this solution."
- "One aspect that really needs to be looked at, is to fix the bugs issue."
What is our primary use case?
We use the Cisco HyperFlex HX-Series primarily for VDI environments.
How has it helped my organization?
As I am the integrator for the Cisco HyperFlex HX-Series I've seen how it has improved my clients' ramp-up time to actually get the environment going.
What is most valuable?
The ease of use and the graphical user interface (GUI) are two of the most valuable features of this solution.
What needs improvement?
One aspect that really needs to be looked at, is to fix the bugs issue.
What do I think about the stability of the solution?
Stability is 50/50 at the moment, based on the implementation experience.
What do I think about the scalability of the solution?
I am very impressed with the scalability of this solution. It's easy to scale.
How are customer service and technical support?
I will rate the technical support an eight out of ten.
How was the initial setup?
An initial setup is smooth when it's straightforward. When it has bugs, it's complex. With Cisco, we've experienced bugs with the software when we had to do updates and they were not fully documented.
What about the implementation team?
I am the integrator.
What was our ROI?
Our clients have definitely seen a return on investment using Cisco. They've even expanded the nodes almost within the first three months.
Which other solutions did I evaluate?
The biggest competitor is Nutanix and we considered using that first but when Cisco upped their game, their process became a little bit more streamlined. The hardware clients are more familiar with that.
What other advice do I have?
Because of the bug problem I experienced with this solution, I will rate it eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Head of the Solutions Department at BIM Group of Companies
Reliable with good monitoring but needs to integrate better with other solutions
Pros and Cons
- "Cisco offers very good quality."
- "We'd like the product to offer better integration with other products."
What is our primary use case?
We don't use the solution for security. It's for converged infrastructure.
We're a reseller and implement it for our clients.
What is most valuable?
The solution is very reliable. It can manage activities very well. Its operation management is quite useful. The product makes monitoring easy.
It's secure.
Cisco offers many features.
Cisco offers very good quality.
What needs improvement?
We'd like the product to offer better integration with other products.
For how long have I used the solution?
We've used the solution for just the last year.
What do I think about the stability of the solution?
The solution is stable. It's reliable, and the performance is good. We haven't had issues with bugs or glitches.
What do I think about the scalability of the solution?
We have various customers using the solution. I'm not sure how many end users they have that use the solution.
We have not had issues with scaling.
How are customer service and support?
Technical support is very responsive.
Which solution did I use previously and why did I switch?
We have previously used a variety of different products.
How was the initial setup?
The deployment was very easy. It might take a few hours and then it is ready to go.
You only need one person to handle deployment and maintenance.
What other advice do I have?
We are resellers.
We're dealing with the latest version of the solution.
I'd rate the solution seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:

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