CircleCI is used primarily as the pipeline for application deployment. When a pull request is created in GitHub, it triggers a CircleCI pipeline because of the GitHub integration. During the CircleCI pipeline, the application goes through building and deployment to the appropriate destination, which can be a Lambda or AKS microservices.
SRE coordinator at a financial services firm with 201-500 employees
Automated deployments have streamlined cloud releases but configuration orbs still need simplification
Pros and Cons
- "CircleCI has positively impacted the organization, as it has been used for many years and serves as the main source for application deployment."
- "A return on investment with CircleCI has not been observed, and no relevant metrics such as time saved or fewer employees needed can be shared."
What is our primary use case?
What is most valuable?
CircleCI's GitHub integration is the best feature offered. The GitHub integration is most valuable because of its ease of use, as it only requires integration with the GitHub repository and then creating the pipeline as a YAML file within the repository code.
CircleCI has positively impacted the organization, as it has been used for many years and serves as the main source for application deployment. Every deployment is conducted through CircleCI, and this is what keeps the company functioning.
What needs improvement?
CircleCI's Orbs are not as easy to use as they could be. If CircleCI implemented a function approach similar to GitHub Actions, it would be significantly better.
CircleCI could be improved if it could function without Orbs. Instead of Orbs, using a function approach like GitHub Actions would be beneficial.
For how long have I used the solution?
CircleCI has been used for two years.
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What do I think about the stability of the solution?
CircleCI is stable.
What do I think about the scalability of the solution?
CircleCI's scalability is easier to manage, but it comes at a high cost.
How are customer service and support?
A customer support ticket has never been opened.
Which solution did I use previously and why did I switch?
This company already had CircleCI running for several years before starting at this position.
How was the initial setup?
CircleCI was purchased through the AWS Marketplace.
What about the implementation team?
The company does not have a business relationship with this vendor beyond being a customer.
What was our ROI?
A return on investment with CircleCI has not been observed, and no relevant metrics such as time saved or fewer employees needed can be shared.
What's my experience with pricing, setup cost, and licensing?
There is not much experience with pricing, setup cost, and licensing because that is managed by the legal team.
Which other solutions did I evaluate?
Other options were not evaluated before choosing CircleCI, but after choosing CircleCI, GitHub Actions and Harness are already being evaluated.
What other advice do I have?
For others looking into using CircleCI, study thoroughly about CircleCI's Orbs because they are quite complicated. The overall review rating for CircleCI is 6 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Dec 2, 2025
Flag as inappropriateCloud Operations Engineer at a tech vendor with 51-200 employees
Automated onboarding and multi-stage pipelines have reduced deployment time and manual effort
Pros and Cons
- "CircleCI has impacted my organization positively by removing most of our manual effort and human effort, increasing speed, and removing human error, which has improved our workflow, speed, and efficiency."
- "In my experience, CircleCI is stable, but it can be improved."
What is our primary use case?
My main use case for CircleCI is creating a pipeline for continuous integration and continuous delivery, which is a CI/CD pipeline.
A specific example of how I use CircleCI for my pipelines is deploying infrastructures and applications for customers. I have also completed one integration project using CircleCI where I automated the customer onboarding process to remove manual effort.
What is most valuable?
In my opinion, the best features CircleCI offers include integrations with different tools such as GitHub and other version control tools, the ability to write or integrate your code with different platforms, the option to write your own testing, and the capability to create multi-staging pipelines and single-stage pipelines with jobs.
CircleCI's integration with GitHub and other platforms has helped my workflow by allowing me to integrate with CircleCI if my code is on GitHub or on different version control tools such as AWS GitHub or AWS version control tools. With the multi-stage pipeline, I can run my pipeline in a parallel manner, and for custom jobs, I can create and run ad-hoc jobs.
The multi-stage pipeline, custom job pipeline, and the integration with GitHub stand out most to me.
CircleCI has impacted my organization positively by removing most of our manual effort and human effort, increasing speed, and removing human error, which has improved our workflow, speed, and efficiency.
What needs improvement?
CircleCI can be improved with more integrations with different cloud platforms and by providing environment security features.
It could provide integration for secrets with Vault or other security tools.
For how long have I used the solution?
I have been using CircleCI for one year.
What do I think about the stability of the solution?
In my experience, CircleCI is stable, but it can be improved.
What do I think about the scalability of the solution?
CircleCI's scalability is increasing and growing well with our workloads.
How are customer service and support?
I have not contacted customer support so far because we have not needed to.
Which solution did I use previously and why did I switch?
Before, I was using Jenkins to see how it would perform, but CircleCI is more user-friendly and provides better structure and collaboration, which is why we chose CircleCI.
CircleCI compares favorably to other CI/CD tools I have used before, such as Jenkins or GitLab CI. Those tools are not as user-friendly, whereas CircleCI is user-friendly, good to use, and easy to use.
How was the initial setup?
The learning curve for CircleCI was easy because it is user-friendly.
What was our ROI?
I have seen a return on investment as fewer employees are needed, and our time is saved.
Before we were using CircleCI, deploying and setting up architecture or deploying an application for our customers took one or two days, but using CircleCI, it only takes around half a day, so it has improved significantly.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is that we are currently using the trial version and are considering purchasing another level of CircleCI, focusing on which tier would be best for our setup.
Which other solutions did I evaluate?
Before choosing CircleCI, I evaluated other options including Jenkins. CircleCI is a good solution, and after evaluating other internal options, we chose to use CircleCI.
What other advice do I have?
My advice to others looking into using CircleCI is to use it if you want to collaborate with multiple teams and prefer structured, user-friendly solutions with more integrations with tools. CircleCI is a perfect solution for multi-staging and jobs. Regarding compliance or regulatory requirements in my organization, we are not currently focusing on that area, so I am not aware of those concerns. I would rate CircleCI an eight out of ten overall.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Apr 9, 2026
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Site Reliability Engineer Ii at a tech vendor with 5,001-10,000 employees
Automated container builds have accelerated our Go deployments and simplified AWS workflows
Pros and Cons
- "CircleCI has positively impacted my organization by allowing us to build quicker and do things quicker."
What is our primary use case?
My main use case for CircleCI involves different CI capabilities, mostly building containers and general applications. I use CircleCI for building containers and applications, specifically for our GoLang application. We have an ECS application written in GoLang which runs scans against the infrastructure. Regardless, it is completely built and managed. The configs are also stored in Bitbucket, and CircleCI is connected to it, running all the builds, processes, and deployment in the end to the ECS.
What is most valuable?
The best features CircleCI offers are probably the modules, which have great extendability. I use the modules or extendability in CircleCI primarily for classic pushes to AWS, and those include registry sign-ons and other cases.
CircleCI has positively impacted my organization by allowing us to build quicker and do things quicker. It does the job really well. These extensions are called Workflows. I have used some AWS Workflows, and there are multiple others.
CircleCI helps you build and do things quicker. It is difficult to say if there were specific improvements, but there is general reliability and probably improvements overall.
What needs improvement?
I have no idea how CircleCI can be improved. I am a user, not a developer of CI tools. I do not really have anything to add about the needed improvements, even small things that could make my experience better.
For how long have I used the solution?
I have been using CircleCI for around a year.
What do I think about the stability of the solution?
CircleCI is stable.
What do I think about the scalability of the solution?
CircleCI's scalability is great. I have never had any problems with it.
How are customer service and support?
I did not deal with CircleCI's customer support.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I previously used multiple solutions. The very first one was GitLab, but it was just an experiment, because there are quite a few limitations that we had with GitLab, so we had to switch.
What was our ROI?
I cannot say if I have seen a return on investment. It is very difficult to tell.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is that I only used CircleCI on the free tier.
Which other solutions did I evaluate?
Before choosing CircleCI, I evaluated other options, specifically Jenkins.
What other advice do I have?
My advice for others looking into using CircleCI is to read more documentation. The documentation is really good. I would rate this review an 8.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Feb 6, 2026
Flag as inappropriateChief Technology Officer at Kyberlife
Unhelpful support, unclear billing, and has offers ability to track usage
Pros and Cons
- "The solution offers continuous integration and continuous delivery."
- "Billing is a mess."
What is our primary use case?
What is most valuable?
The solution offers continuous integration and continuous delivery.
What needs improvement?
We've had occasional connectivity issues with cloud resources and build failure due to its own internal system setup and environment. That costs us credits. Support engineers do not thoroughly read and understand issues when emailing them. They reply to me with a totally different context about the problem. Just yesterday, my web applications failed to 'yarn build' after I downgraded the resource class from extr-large to large. I contacted support and got no reply.
Billing is a mess. There is duplicate information in the bill downloaded from their website and when I asked for a consolidated bill, they just answered that they didn't have it.
There is no transparency on how many billed minutes and credits I spent each day both on their website and the monthly bill which makes it difficult to understand when the monthly bill contains many refill item charges.
It is difficult or impossible to track usage and burndown of my subscription and to gain total outstanding refill amounts on a daily basis. Their website doesn't provide sufficient information on credits allocated/calculated for my extra-large resource class.
For how long have I used the solution?
I've used the solution for five years.
How are customer service and support?
Support is no good! They are low-skilled and there is a long response time.
How would you rate customer service and support?
Negative
What's my experience with pricing, setup cost, and licensing?
Beware of skyrocketing bills as CircleCI does not provide transparency into how they charge refills. Their monthly billing statement is almost unreadable and their online dashboard doesn't provide details on how your subscription burn downs and how much is carried forward to the next billing cycle.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Engineer at Affinidi
A cloud solution to build automation tool with Incident Management tool integration but is expensive
Pros and Cons
- "It's a stable product."
- "The solution’s pricing could be better."
What is our primary use case?
Our use cases are very generic use cases, such as any kind of integration and pipeline code, the pipeline run, and any kind of information.
We use the solution to send the information to the respective service owner via any channel. So, these are the generic features that everyone is using of CircleCI.
Whatever business needs or requirements we have, CircleCI provides all those types. So, we are also integrating with our incident management tools. Integration is straightforward. For example, CircleCI integration to our GitLab pipeline and hardly takes five to ten minutes.
What needs improvement?
The solution’s pricing could be better.
In future releases, it may provide integration with Grafana or any tool for visualization.
For how long have I used the solution?
I have been using CircleCI for more than eight years.
What do I think about the stability of the solution?
It's a stable product.
What do I think about the scalability of the solution?
It is a scalable product.
How are customer service and support?
The documentation provided is quite understandable by the developers and the integration team. So, it's self-sufficient and enables us to understand. So we didn't need to reach out for support.
What about the implementation team?
We deployed the solution in-house. Developers on our site in our organization integrate this for their pipeline by themselves. We do not have any third-party help.
What's my experience with pricing, setup cost, and licensing?
We pay for the license. The product is expensive, but worth the price. The features and integrations of the tools provided are properly utilized. So, it is worth the price.
What other advice do I have?
I recommend the product for end-to-end development for highly scalable, distributed, and microservices, where there are more than 100-200 services integrating together to build a platform.
Overall, I rate the solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Automation & Network Engineer at a educational organization with 10,001+ employees
Beneficial automation workflow and valuable application standardization
Pros and Cons
- "The automation workflow in CircleCI related to third-party applications is very good and allows standardization of applications."
- "The automation workflow in CircleCI related to third-party applications is very good and allows standardization of applications."
- "There needs to be some improvement in the user interface of CircleCI."
- "The price of CircleCI could be less expensive."
What is most valuable?
The automation workflow in CircleCI related to third-party applications is very good and allows standardization of applications.
What needs improvement?
There needs to be some improvement in the user interface of CircleCI.
For how long have I used the solution?
I have been using CircleCI for approximately one and a half years.
Which solution did I use previously and why did I switch?
I have used Jenkins previously and I have found CircleCI is much better.
What's my experience with pricing, setup cost, and licensing?
The price of CircleCI could be less expensive.
What other advice do I have?
I rate CircleCI an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Full Stack Bot Engineer with 1,001-5,000 employees
Seamless build process automation has increased our product velocity significantly
Pros and Cons
- "The ability to automate the build process in a seamless way and run workflows effortlessly. It supports parallel builds so it can scale well. Also, it covers the basics of any build and integration tool, including email notifications (especially when tests are fixed), project insights, etc."
- "Enables us to detect exactly which build failed and why, and to push multiple builds to our production environment at a very fast rate."
- "Some of the most valuable features include container-based builds, integration with Bit Bucket and being able to store artifacts."
- "For us, this translates to high degree of productivity, ability to detect exactly which build failed and why, and being able to push multiple builds to our production environment at a very fast rate."
- "Integration with Microsoft Azure is one area for improvement. Azure is growing in its user base, and supports various cloud infrastructure components such as Service Fabric, App Service, etc. Some of Azure’s deployment models (like Kudu) require a steep learning curve, but if CircleCI would come up with such features (deployment to App Service) out of the box, it would be amazing."
- "Integration with Microsoft Azure is one area for improvement. Azure is growing in its user base, and supports various cloud infrastructure components such as Service Fabric, App Service, etc."
How has it helped my organization?
The first thing that comes to mind is the ability to automate the build process in a seamless way and run workflows effortlessly. It supports parallel builds so it can scale well. Also, it covers the basics of any build and integration tool, including email notifications (especially when tests are fixed), project insights, etc.
For us, this translates to high degree of productivity, ability to detect exactly which build failed and why, and being able to push multiple builds to our production environment at a very fast rate. This has increased the velocity of our product significantly.
What is most valuable?
Some of the most valuable features include container-based builds, integration with Bit Bucket (which our organization uses) and being able to store artifacts.
In addition, it has the facility to encrypt environment variables, setup SSH into the build environment, clear caches and, most importantly, is the ability to configure a Circle.yml file which is easy to understand for most users who are not in DevOps, but also for developers.
What needs improvement?
Integration with Microsoft Azure is one area for improvement. Azure is growing in its user base, and supports various cloud infrastructure components such as Service Fabric, App Service, etc. Some of Azure’s deployment models (like Kudu) require a steep learning curve, but if CircleCI would come up with such features (deployment to App Service) out of the box, it would be amazing.
For how long have I used the solution?
Less than one year.
What do I think about the stability of the solution?
At one point in time, when we were using Winston.js (an asynchronous log transport library), using a console logger on CircleCI would cause builds to fail, which is weird, and which we solved using a hack. However, we didn’t encounter any other stability issues.
What do I think about the scalability of the solution?
No scalability issues.
How are customer service and technical support?
To be honest, I really didn’t find a need to contact their technical support, partly because our product is simple and easy to configure. We didn’t encounter issues that we had to report to their tech support. We could find most of the answers on their Help portal.
Which solution did I use previously and why did I switch?
Previously, we were using manual deployment, which was error-prone and subject to a lot of steps. Some other products, such as VSTS build services were either too expensive or too difficult to configure, such as Azure’s Kudu deployment. Hence, we were looking at alternate solutions and found CircleCI which has worked well for us.
How was the initial setup?
The initial setup was straightforward in that it required a simple .yml file where we specify the sequence of steps for building and integration. Also, the scripts to store artifacts was intuitive.
Which other solutions did I evaluate?
Jenkins.
What other advice do I have?
I rate the product as a nine out of 10 because it is intuitive, easy to configure using the Circle.yml file, and supports container-based builds. I’m taking off one point out of 10 only because, at the time of using this product, it doesn’t have deep Microsoft Azure integration.
One piece of advice would be to consider which cloud you are going to be building on, and see if CircleCI integrates well with it. Secondly, I would advise you to try out the free version before implementing because sometimes, if the project is simple enough and if it doesn’t have a whole lot of developers (such as in startup environments) there’s no need to get more containers building in parallel.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Automation Test Developer/Automation Test Architect at a computer software company with 51-200 employees
It's quite easy to run Selenium tests in it.
Pros and Cons
- "Since I am an automation developer, I use selenium a lot; it is quite easy to run the tests in CircleCI, which comes with pre-installed Chrome/chrome driver and Firefox, is fast to set up, and has a shorter learning curve than Jenkins and TeamCity."
- "For half year we have used circleCI, then we go back to jenkins."
What is most valuable?
Since I am an automation developer, I use selenium a lot. It is quite easy to run the tests in circleCI. Without using browserstack or saucelabs or xvfb, circleCI pre-installed chrome/chrome driver and firefox for you. It is quite good.
And it is fast to setup everything. My learning curve of circle is shorter than jenkins and teamcity.
How has it helped my organization?
save our money for buying plans of browserstack or sauce labs
save our time, do not need to setup our own xvfb, selenium grid or other stuff.
What needs improvement?
1. The feature of building CD pipeline as Jenkins: I confirmed with circleCI, this is in their to-do list
2. customized view of the pipeline and builds.
3. different triggers for the build, not only trigger by the github updates
4. If they can provide more examples in the documents? But I can find the examples in the discussion board anyway.
For how long have I used the solution?
For half year we have used circleCI, then we go back to jenkins. Since the CD pipeline is very important to us. Our current solution is to install xvfb and firefox in the jenkins node.
What was my experience with deployment of the solution?
CircleCI has their strength such as very easy to be used but jenkins are still very powerful, jenkins has so many useful plugins to help deployment.
And since AWS has the code pipeline and our company are moving to AWS, we are using Jenkins + AWS. So we totally got rid of CirclCI this year.
Which solution did I use previously and why did I switch?
Since it was quite easy to set up the build/job in circleCI.
How was the initial setup?
Very easy to set up.
Which other solutions did I evaluate?
Jenkins and AWS.
What other advice do I have?
AWS provides more options with Jenkins. Jenkins has plugins to work with AWS. And they are able to achieve more complicated tasks. Such as triggers.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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