BambooHR Reviews

• ATS: Much better than our previous manual system where all candidates applied via email.
• Reports: We can pull reports for nearly everything in BambooHR, employee lists, contract dates, etc.
• Customization: BambooHR can create custom tabs and functions for each company’s needs. We have used this for a lot of things, like tracking contract end dates.
• Performance Management: We added this module and it has been very helpful in performance management.
• Email alerts: Workaversiares, birthdays, contract end dates; we have email alerts for everything which means we never forget.
• Time off: Employees can book their time off in BambooHR, and the approval process is very seamless for us.

We used to use spreadsheets for everything from tracking contract end dates to time off. This has made everyone's lives easier.

• Performance Management: Only 1 reviewer per employee. The performance module only allows 1 reviewer (manager) to review each employee. We typically need to gather feedback from multiple people, so we have to create Google forms to gather the data from the others.
  
  There is a peer feedback portion which does help.

• ATS: Improved tracking of source of applications. The ATS has been very helpful, but it doesn't do a great job of determining where our applicants are coming from in terms of job boards. This information is very useful in determining what sources are effective for quality candidates, so we have resorted to manually tracking this data.

I have used it for 1.5 years.

We have encountered stability issues. The product can be unstable at times. We have voiced our concerns with minimal improvement.

We are encountering any scalability issues at this time.

Technical support is moderate to high. They are usually quick to reply and keep you updated on status.

Initial setup was straightforward. We took our time to ensure the integrity of the data.

Pricing is quite good; no feedback to give.

Before choosing this product, we evaluated other options. We chose BambooHR for its UI, ease of use, size of a product for our first HRIS/ATS, and cost.

Always best to still do your research to find the best product for you. We are still quite small in size, so this works for us.

The most valuable feature for us is the time off request. It is very practical and useful.
Also, we signed a contract for the professional version in order to use the new hire packet and e-signatures. We haven’t tried the new features yet, but we think they will be pretty useful for our operation.

The time off request is the official way to request for time off in this company. However, if we compare the accrual balance days from Bamboo versus real days, sometimes we have to reconcile it by manual adjustment.

User manual in Spanish: It's hard to update because there are updates in the website constantly.

It would be useful for our company if BambooHR could have an updated procedure manual in Spanish for employees, with descriptions of the steps to perform tasks. In our company, we have developed a procedure manual and we frequently update it, in order to simplify the procedure for the employees, because there is no Spanish manual.

I have been using it from 2011 until now.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Technical support is 10/10.

We did not previously use a different solution.

Prices are good.

It is justified in cases of large companies, to manage human resources.

The job openings are the most valuable for me because I use it the most. The BambooHR system makes it a lot faster for me to review and follow-up with candidates and it saves me time from having to print or distribute candidates that need to be reviewed with executives.

The most valuable feature is the ability to comment on candidates in the job openings program. That way, it’s easier to communicate with managers about new candidates or how their interview went, etc. Instead of me having to email or call to get feedback, it’s right on the screen in one central place.

The system has helped me personally with tracking of candidates for job opportunities and has helped streamline the process of candidate reviews with our executives.

We are now able to see who is in the office and who isn’t. We have better vacation tracking for employees and it’s easier to find who is an active or inactive employee (since a lot of our employees are project specific and are not in the head office, etc.).

Specifically, I work for 2 managers. In my profile, our administrator wasn’t able to add 2 managers. So when I put in a request for vacation time, it only goes to one of my managers for approval and not to the other one, since it only allows one manager in my profile.

It would be great, if there is a function to add another manager to my profile.

I have been using BambooHR for less than a year.

Technical support is great from my experience. I have only needed support twice, but I was helped very quickly.

We did not use anything else before.

It is very user friendly. It’s easy to teach new hires how to use it. It is very easy to navigate features and show them how to use them, such as finding benefits they are entered in, PTO requests and training information. They can see what they have completed.

We are able to better track our employees’ trainings, PTO, etc. So we work much more efficiently.

Sometimes, the email alerts act funny and do not show up. If I put a new date in for, say a child abuse clearance, before the previous one is expired, it will not send an alert for the new date, but the previous date.

Also, when I send an electronic hire packet, if there are forms that the employee and myself have to sign, after I sign, it comes back in my email twice for each form. It should only come back once with all signatures attached.

Almost one year for me. Almost two years for the company.

We have not had stability issues.

We have not had scalability issues.

On a scale of 1-5, I would rate it a 6. Technical support is always efficient in getting back to me when I have an issue.

We did not have anything previous to BambooHR.

I was not here at the setup.

I did not handle that.

It is a great HR product for your business. It’s very easy and user friendly with great reporting capabilities.

• Time off requests: Very easy to keep track of them.
• ATS: Time saving having all applicants in one place, and the email function is very useful.
• Onboarding and Offboarding: Task reminders are very useful, and means we can use as evidence for areas of ISO 27001.

BambooHR has streamlined HR for us. We are an SME and growing rapidly. BambooHR has helped us keep on top of HR, which is essential.

Training: To allocate a new training course, you can only add it to a job title, and not to individuals. This is not very useful to us.

I have been using BambooHR for 2 years and 10 months.

We have not had stability issues.

We have not had scalability issues.

Technical support is good. We have a slight delay in response due to our location and time difference. But generally, support is very responsive and good.

We didn't have an HRM system prior to using BambooHR.

Initial setup was pretty straightforward. There are options to import data when you start off, and there is a function to use power-edits to update information for more than one employee.

Depends on what features you need. We started off with the basics and added ATS later. There is an upgrade that costs more, but at the moment it is not cost effective for us, as we handle some of the features it offers with other software.

We looked at other options.

I would recommend this product. I think it works for small- to medium-sized companies. It might not be so great for large organisations.

• Onboarding features
• Documents section
• Calendar + holidays

It has improved our record-keeping abilities. We can easily search for documents pertaining to employees. Employees are able to record their goals and receive feedback from their managers/peers.

We are also able to use the calendar function to track vacation days and personal holidays.

Their integration with formal HR systems and the payroll.

I have been using this product for more than two years.

We have not encountered any stability issues.

We have not yet encountered any scalability issues, but we are a fairly small organization.

Unknown: We haven't used the technical support yet.

We did not previously use a different solution; I've only used this one.

I did not participate in the initial setup so can't comment.

This is not my area of responsibility.

Bamboo was onboarded before I began to work here.

I would advise others to implement it. It is a very helpful people management tool.

The 13 months feature is valuable.

It provides great applicant tracking and documentation for our needs.

It is good for keeping most of our HR functions online and available for our small and nimble office.

It allows us to share emergency contact information with fellow staff members decreasing the time to get hold of emergency contact persons if needed.

The performance appraisal system is too static and limited. It doesn't leave room for different questions other than those provided.

I have used it for 2.5 years.

We have not encountered any stability issues.

We only encountered scalability issues with the performance appraisal system, which we used for a while, then we turned it off.

We have only used technical support by email. If you can't put your questions into a clear format that technical support can help with, then it may be harder to get your problem or issue solved.

Most of our previous activities were performed using Word, Excel, and PDF documents.

It was easy to upload lists and employee information. Also, it is quite easy to highlight information you are collecting which is not standard.

We looked into others like Paychex and ADP. They seemed too large and bulky for our needs.

Use your network to find the best vendor that works for you.

I like that it keeps everything easily accessible, from signed documents to outlines of our benefits plans, etc. It is really a one-stop shop. What is needed for my company, it does, and does it well. I enjoy the new UI/UX push they did.

I think it is just easiest to sign electronically and focus on the ease-of-use. It is very simplistic and allows everyone full transparency.

• Days off to be redeemed do not appear when a user cancels the days when people are off.
• Have an integration to Slack or 3rd-party network to notify with fewer emails sent.
• Ability to control what is sent to you.

• Make it easier for a user to view others in the organization.

I have been using BambooHR for about two years.

I rate technical support 4.5/5.

We previously used 7Geese.

Initial setup was pretty easy, but it's complicated when switching systems, no matter what. Customer service was great, though.

We used an in-house team for implementation.

Just be ready for a bit of a switch. Have all your exported files ready to go!