BambooHR Reviews

Email alerts have been incredibly helpful within the HR organization. We've been able to keep track of our employees’ assets (laptops and other items) using Asset Registration. I also appreciate how professional and organized it is to have a welcome email and onboarding list sent to all new staff giving clear instructions for when they start with us. We use BambooHR to store our HR files and it's incredibly helpful having all HR information in one place as a quick reference tool. There is a great variety of customization available; as an international company I really appreciate that I can adjust lists (onboarding and public holidays for example) to be unique for each country/office in question.

Our company has many employees who have temporary contracts and/or work permits. It's made my life much easier having BambooHR email alerts set up to ensure I schedule renewals before the necessary deadlines. We also use email alerts so that we know when probation periods are about to expire and as a heads up for upcoming birthdays and anniversaries. Keeping track of vacation and sick days is now a lot easier, as well as calculating vacation balances in the future. Giving staff the self-service option has really helped our staff take ownership of their leave balances.

As an international company, there are several administrators in different countries making changes to the system and there is no way of knowing who has made a change, which can be frustrating. It would be nice if administrators could access a log to see who has done what and when.

I have used BambooHR for 9 months.

I am unable to comment on the deployment side.

I can’t think of any stability issues.

I can’t think of any scalability issues.

I rate customer support very, very high. This has been one of the stand-out aspects of using BambooHR. My company is based in Europe and BambooHR Customer Service is in America, so I got used to getting responses to my queries overnight (my time), however the answers were always within the same day and as helpful and friendly as possible.

Definitely put BambooHR in your considerations list. It is perfect for small to medium sized companies and very customizable.

Reports are the most valuable feature.

It made the HR department more flexible. We can track employee records and trace the reports.

We recommend to have your own payroll integration as per GCC norms.

I have used BambooHR for five years.

We have not had stability issues.

We have not had scalability issues.

Technical support is very good.

This was a part of pilot program and, afterward, we decided to use this.

Setup is more or less straightforward. It depends on the company requirements.

We did look at alternative solutions.

This is recommended for small and medium size business. The most important part is the preliminary study of requirements based on which the system is implemented.

Customizability: We can create custom tables, drop down lists, and store any information we want that is in text or number format and export it to Excel. This is extremely useful to an organization that is in high growth mode, as anything we want to track related to employees can be customized.

Not all large products can accommodate this level of flexibility. The permissions are also incredibly customizable. This means we can give very specific access to each employee depending on what they need to view.

It has given our operations team immense value. The departments most impacted are HR, finance, and IT.

All of the employee information is centralized in one space and can be accessed whenever we want it. Team members can create custom reports for any data they want to extract and run those reports when they need to.

There is no more confusion around what information finance has versus what information HR has. It is streamlined and centralized and this saves the organization in efficiency in a huge way.

There is no human capital/workforce planning capabilities at this time. You can keep all of your current employee information, as well as all of your terminated employees.

However, where we really need the product to improve is on planning. We would love to put our upcoming open heads into the plan for the entire fiscal year. We do this to improve our budget planning, as well as also including some forecasted turnover. This type of planning helps us organize our resources and be better prepared as a strategic HR department.

We have used this solution for four years.

Never. It's always available and the mobile app is handy.

Yes, there have been scalability issues. If anything, this is what we are facing now. Some areas are great for scaling, but others, like workforce planning and more advanced reporting, are not available at this time.

When we reach more than 750 employees, we might need to look at an alternative solution unless BambooHR improves.

I would give technical support a rating of 10/10. They have great phone and email service. They also have an extensive support database with videos and articles.

You pay per active employee per month. The cost is very straightforward.

It's very easy and straightforward. The technical support is great and you will have a very stress-free implementation. If you are switching from another product, then I cannot speak about the implementation.

For sure, onboarding, offboarding, time off and benefits are the most valuable features.

BambooHR has streamlined our new hire process by setting deadlines for the new hire and the hiring manager. The new hire gets introduced to the whole staff be for they start!

I would like to see some improvements with custom reports and Signature templates. I would like to have more options for the custom reports. I am finding I have to export and filter things out I don’t need. I would also like to be able to put a date range on my custom reports.

I have been using BambooHR since August 2016.

I have not encountered any stability issues.

I have not encountered any scalability issues.

Amazing turnaround time. I really like that I can search for the answer first and most of the time I find my answer. But incase I don’t, I like that I have the option to email as well.

We didn’t have a previous solution. Since joining my new company, I knew there was an easier way to have all our HR information in one place and paperless. Using BambooHR has stopped me from nagging my managers for what is missing when we hire a new employee.

Setup is very straightforward. I was able to easily upload the information needed for implementation.

The pricing is very reasonable. Just think of the money you are saving down sizing your HR department to one employee to manage BambooHR.

We did look into Krono, but it wasn’t a fit for what we wanted.

Take that next step now. Not only are you going paperless, but you are streamlining your HR department.

• Reporting and different roles (Manager, HR, Self-Service view)
• Change History documentation
• Leave approval
• The API

It provides one place to document all employee information; no Excel tables are needed anymore.

Saves loads of time, because every manager can create a report by themselves.

Integration with other systems saves time because we can have automated processes.

Effective dates: the system cannot exclude from reports the changes that will be effective in the future: e.g. salary, new joiners.

It is not possible to have automated adjustment of vacation according to the work time: Part time employees who work less than 5 days a week shall get automatically less vacation. Some employees have changes in their working hours more than once a year; there is still to much manual work.

The system allows to book vacation and sick day at the same time. There should be a warning in case somebody overlooks it.

I have been using BambooHR for three years.

We have not had any stability problems.

We have not had any scalability problems.

It takes a day to get a reply. In many cases, it is possible to add some fields. For more common solutions, we are asked to fill in the form to put it on the road map (not really helpful, costs time for us to do additional requests).

We did not have previous solutions.

I was not there at the time of the initial setup. Our internal IT supported us.

This was decided by the management.

It depends on their requirements. Bamboo seems to be a good solution for administration documentation stuff. It is not useful for performance management, training management and working time management for part time employees.

It is VERY user friendly. We are constantly getting unsolicited positive feedback from employees. I also really like that organizational charts and welcome emails that are sent out during onboarding.

It has given us a single source of data and has given our employees a central hub for their information. Employees can now access everything for themselves instead of calling HR.

I would love to see employees able to upload documents to their own profiles. Also, the training feature can use some improvements. There needs to be a place where information (videos and presentations) can be stored and shared.

I have been using BambooHR for three months.

I have not seen any stability problems. It is a pretty stable product.

This is MUCH more scalable then what we used to have.

Responses are always prompt and thorough. No complaints here!

I have used Kronos, but at my previous employer they were using Paychex (but not really as an HRIS). Paychex is a nightmare to work with, and our employees hated it. We needed something that gave us more value and was easier to use.

Initial setup was pretty straightforward. We were able to implement it ourselves, which was nice!

It is a great price in terms of quality, but once you start adding payroll and benefits, it starts getting pricy. It would be great to have packages to help alleviate that cost for smaller businesses.

I was not involved in the evaluation of other products. I started after BambooHR had been selected.

It is a great quality product, but make sure you have a payroll system and benefits admin that will integrate/work together.

I really value the onboarding and offboarding checklists. This once was a painful paper process that relied on memory or making many calendar reminders for each new starter. Now, it’s all automated and automatically assigned to the right people. It’s so easy to use that we’ve made it work for our international teams too.

The other feature I value is the reports. They makes it so easy to get current information, easily filtered, to anyone who needs it. It’s a brilliant tool that makes our lives so easy.

It automates a lot of manual processes that we had and also automates communication between HR and people managers. We are able to communicate new starters and leavers to payroll with all their information automatically and to remind managers what needs to be done for them. We are also able to share reports with any business function that needs them.

It’s a great product, but it’s not perfect. There are some areas of reporting that could be improved, as well as features and functions of the ATS/recruitment, as this is a newer function in general. But BambooHR are really happy to hear your feedback and I’ve even had them reach out to discuss some feedback I gave in more detail.

I have used BambooHR for six months with my current company on Professional and two years prior with my last company on the Standard BambooHR version.

We did not encounter any stability issues that were concerning.

I have no problems with seeing how BambooHR will scale as our business does.

Technical support is great. They are based in the US so my responses always come overnight. However, I can always count on the response coming. They also have great “how-to’s” and instructional videos.

We were previously using Excel spreadsheets for employee records and LinkedIn for recruiting. The reasons for moving away from Excel are fairly obvious. The reason we moved from LinkedIn for recruiting is BambooHR offers better candidate management ability and integration with our hiring managers.

Setup took a long time, but it was fairly simple. We took our time with implementation and I know they can go quicker as they did with my previous company. However, company size might have had a lot to do with that. They will do all the data inputting you need during implementation and then will continue to do so afterwards, but for a fee.

The pricing is great and having looked around at a lot of other options, you really can’t beat it.

We looked at many that are geared toward large enterprise businesses that just didn’t suit our needs and budget. For what you’re paying, you get a great employee system and a developing recruitment system in one.

Consider what payroll, leave and IT systems you use and learn if they can be API integrated. A lot of the reason we picked BambooHR was for its ability for integrate with these systems for us in the future.

Signature templates made it much easier for employees to fill out necessary forms, policies and agreements. It was highly customizable and efficient.

Onboarding efficiency was increased.

We had to use separate software for scheduling as well as payroll. We are moving away from BambooHR because we need an all-in-one solution.

I have been using BambooHR for four months.

We have not had stability issues.

We have had scalability issues. It is not ideal for companies operating in multiple regions.

Technical support is good.

We did not have a previous solution.

Initial setup was average. Implementation support could use improvement.