We host many of our customers on the Arctic Wolf subseries in order to manage security events. We receive notifications and take appropriate action in terms of particular proper authentication. We also notify users if there are issues related to their access. We can login remotely. I'm the senior manager in our company.
The product increases security for any company by detecting malware and preventing access to risky websites.
Security protection is the best feature of this product. We get alarms or notifications when unauthorized access occurs. It's the reason we subscribe to the service and it's a user friendly product.
I think the response time could be improved. It can sometimes take up to an hour to get notification of a problem and that's a long time. We currently report to users directly from our own dashboard. It would be helpful if they'd include a feature that would go directly to reports which would reduce the time between detection and communicating to industry partners.
Stability is good. Once we deploy it, it just works.
Technical support falls somewhere between average and good, but we haven't had any major event to be able to evaluate this fully.
We previously used a different solution but that was a couple of years ago and I can't recall the name. It was a startup company and the solution was not good. Response time was very poor.
The initial setup is somewhat complex and requires deployment of hardware and software. Deployment time depends on the number of elements involved. If we have to configure 50 elements to deploy one box it can take up to three weeks. It requires planning.
I believe the ROI is a reduced risk and a smaller team required for monitoring security operations. It doesn't require skilled resources to manage configuration.
Licensing is paid monthly with an annual contract which we can upgrade as needed. It's based on the number of users and number of elements. It's a fixed monthly rate based on the number of elements. It's pay-per-use. There are no additional costs.
The management of this product requires a specialized skill. There are many complexities around deploying that consume a lot of time and effort. However, if you're highly security conscious, Arctic Wolf does a good job detecting incidents that come to your notice through your MSP partners. It's a choice between how critical security is for you. For large companies with high security requirements, it would make sense to have it in the cabinet.
I rate this solution a seven out of 10.
