I am not a user, I am an implementer.

For EUC, one of the use cases would be to monitor online shopping from retail, for example, to understand the client's journey and if they are experiencing any difficulties in, at the very least, making their purchase or browsing, the front-end of a specific customer's online shopping.

The second would be internal applications to determine whether the application is living in an order that allows it to process its workloads. It's quite generic because we have so many different types of applications.

We use AppDynamics Browser Real-User Monitoring to monitor the performance of applications. We use the solution to see the errors, snapshots, and exceptions in the backend and front end of our applications. We also use AppDynamics Browser Real-User Monitoring for frontend monitoring, end-user monitoring, checking the response time, and other frontend metrics. We also use the dashboard in AppDynamics Browser Real-User Monitoring and also use the solution for sending error or issue alerts to our clients.

Our customers typically leverage Browser Real-User Monitoring for a variety of purposes. Primarily, they seek to gain insight into end-to-end user experiences. This entails tracking user interactions comprehensively, from frontend actions to backend system responses. They desire seamless correlation between user-triggered actions and the subsequent journey through various backend components such as servers, databases, and APIs. Additionally, they aim to contextualize this data within the broader environment, encompassing infrastructure status, network health, and application performance. Ultimately, they prioritize the ability to view these interactions as cohesive transactions, facilitating efficient troubleshooting and optimization efforts.

We use AppDynamics for end-to-end monitoring solutions. Our organization is a crowd BPO and we have deployments in 128 countries.

Our use case depends on whether the client has revenue on their primary revenue-generating websites. For example, we previously implemented for Aviva Financial, and their primary revenue-generating website was their Aviva website. They primarily do home, medical, motor, and car insurance and use this solution to download insurance quotes. This solution is also used to monitor the end-user activity, website speed, product details and quotes.

We use the solution for end-user performance monitoring to monitor customers' browsers, like Chrome, Safari and Internet Explorer. So we're able to get details, and each transaction gets monitored, and the information gets captured and presented to management.

The management observes the end-user activity, which helps get quotes signed and monitor the payment system gateways.

The solution is deployed on-premises and on the cloud. It has a software gate in several legacy software, and they have part of the application in the cloud. AppDynamics is able to deliver cloud information.

We have 774 small cities, and all the cities have agencies who use the system. We monitor all of the agencies. There are eight million consumers who access these systems on a mobile device and millions of transactions per day.

The main uses of this solution are dependent on our clients needs. They are mainly in the banking sector, and use the product to measure user experience, or for analytical, business IQ purposes.

It is very useful to monitor user behavior and see the user experience.

We are a reseller and AppDynamics is one of the products that we sell to our customers.

Our customers use it to gain insight into performance.