Most of my customers are not going with the pay-as-you-go pricing model, as they prefer yearly contracts or three-year contracts. They reserve it. So not all the services we used are pay-as-you-go; mostly it is yearly or three-year plans.

In general, I would say that Amazon Connect is expensive, as it is above average. View full review »

I'm not sure about my experience with pricing, setup cost, and licensing. I purchased Amazon Connect through the AWS Marketplace.

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Pricing is affordable, rated four out of ten in terms of expense.

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I don't know much about the pricing, setup cost, and licensing specifically. We work from a customer experience side, so we don't deal necessarily with the financials, we deal with more of the technical side of actually building the systems. I do know that it is a pay-as-you-go system, so there are no upfront costs. You pay for what you use.

Amazon Connect is very cost-effective. It depends how you want to use it. In the last year, they have introduced an AI efficient model. You can opt into it. It will cost more money, but you can opt in to getting features that are AI-enhanced. For example, if a customer calls in and you run a hotel business, and they ask about the best hotel to stay at in Manchester, Amazon Connect can show the agent the highest rated options with the price model against it. You can have AI influence involved in it, but that will cost more money to use.

Overall, Amazon Connect is definitely worth the money as a tool.

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There are costs involved, like $0.18 per minute for incoming calls.

The licensing is a pay-as-you-go model. 

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The pricing is rated ten due to its scalability and cost-effectiveness based on the level of usage. Several services are available to choose from, charging only when Lambda functions are triggered. The first question is scalability, and the cost-effectiveness is significant.

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Amazon Connect has a pay-as-you-go model. But I have a slightly different perspective on it.

When an on-premise setup migrates to Amazon Connect, it's possible for a 2,000-seat call center to have a lower Amazon Connect bill than a 300-seat one. Why? It's not just about the pay-as-you-go model.

Call volume matters, especially outside the US. But most importantly, implementation is crucial. A 300-seat center with heavy integrations across various AWS services, third-party tools, and potentially misconfigured free features can rack up unexpected costs due to a lack of transparency. Bills can be complex to analyze.

On the other hand, a 2,000-seat center with simple use cases (like backend authentication, language selection, and direct agent routing) and a separately purchased CRM integration through the marketplace might have a much lower bill.

Ultimately, it depends heavily on how you plan and which features are essential. Extensive use of Lambdas, customer profiles, and other services will increase the cost.

At a high level, the pay-as-you-go model is attractive— no agent licenses and scalability is simple. But actual costs are tied to your specific use cases. The more integrations you have, the higher the potential Amazon bill. The various services used, not just those within the 'Connect' category, factor into the cost. Even things like exceeding queue limits add up.

My advice is to thoroughly calculate the cost before introducing any feature. If cost is a major concern, consider alternatives.

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The tool's licensing model is pay-as-you-go. 

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We can use Amazon Connect because it's a pay-as-you-go service. Unlike continuous payments, when you make calls or enrollments, you only pay for what you use. We use it, so we have to pay for it. If not, then there's no need to pay.

Based on its cost efficiency compared to other options. Many customers are switching to Amazon Connect because of its affordability. Cisco's prices are considerably higher than those of Amazon Connect. Most customers using those products are now transitioning to Amazon because of its cost efficiency and added flexibility. Since Amazon Connect is entirely cloud-based, installing any software is unnecessary. Everything operates smoothly. Additionally, we have yet to encounter any issues with new customers.

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The tool is cheaper than on-premise contact centers.

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I rate the tool's pricing an eight out of ten. 

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The solution is neither very expensive nor very cheap. Amazon Connect is worth the money.

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The pricing of the Amazon is reasonable compared to other cloud providers. 

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I would rate the pricing a nine out of ten, with ten being the most affordable.

The pricing is quite reasonable. Connect charges fairly per call.

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I can't speak for the pricing of other contact center solutions, but in terms of Amazon Connect, compared to other AWS products, it's one of the more expensive options. However, the cost can be low if you have a smaller team of agents or receive fewer calls. Pricing is typically based on a per-user basis.

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