Adobe Sign reviews, pricing, rating and features 2025

reviewer2147154

Product Owner at a media company with 5,001-10,000 employees

Apr 6, 2023

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Scalable, dependable platform, and useful filters

Pros and Cons

"Adobe Sign is highly reliable and offers additional features such as 25-year retention filters and audit capabilities."

"The support could improve in Adobe Sign."

What is our primary use case?

We are using Adobe Sign for document signatures.

What is most valuable?

Adobe Sign is highly reliable and offers additional features such as 25-year retention filters and audit capabilities.

What needs improvement?

The support could improve in Adobe Sign.

For how long have I used the solution?

I have been using Adobe for approximately two years.

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eSignature (Electronic Signature)

August 2025

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What do I think about the stability of the solution?

The solution is stable.

I rate the stability of Adobe Sign a nine out of ten.

What do I think about the scalability of the solution?

We have 85,000 users using Adobe Sign in my organization.

This solution scales well but Adobe Sign can scale more.

I rate the scalable of Adobe Sign a nine out of ten.

How are customer service and support?

The support from Adobe Sign is very good. There is always improvement needed in support from all vendors. Sometimes the agent does not have the technical resources or a good understanding of our issues.

I rate the support from Adobe Sign an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Adobe Sign is a more dependable platform compared to DocuSign, which I used previously. With DocuSign, you need to ensure that all the necessary connectors are in place, whereas

There is room for improvement in the support provided by DocuSign. After submitting a ticket, the response time can be quite long, leading to delays in addressing any issues or concerns.

The connectors in DocuSign can be slow at times, and troubleshooting can be challenging, even when they are functioning properly.

How was the initial setup?

Adobe Sign is a cloud-based platform, so there is no need to perform any complicated tricks or workarounds that may be necessary with DocuSign, which is used on-premises.

I rate the initial setup of Adobe Sign a nine out of ten.

What other advice do I have?

I rate Adobe Sign a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.