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I used Outreach mostly for cold outreach as well as for reaching inbound leads. Whenever someone would come to our website, visit pricing, or show interest, we had an integration built with Clay, Salesforce, and Outreach to reach those people.

Whenever someone would visit our website and signed up for a book a demo form but they didn't set up a meeting in a calendar, we would also add them to an Outreach campaign sequence. We had several steps including cold calls, cold emails, and using LinkedIn. We then observed how that performed and used it to optimize our approach.

Outreach's integrations are the biggest advantage of the platform. Reporting also is very strong. When it comes to tracking cold calls and emails and how they perform and which steps you have to take, it is excellent. Sequences and the task view, which was called Focus Time, are valuable features. When it comes to completing tasks one by one, it was very helpful to schedule my work.

Whenever my workday started at 9:00 AM, I would always go to Outreach and start my tasks. I was up to speed with everything, had all my tasks completed, and knew what I had to do or if I had to add any other leads to my campaigns. It was very helpful when it comes to speeding up my work because I didn't have to go through a lot of worksheets or Google Sheets to find all the people that I had to reach out to. When it comes to reporting, the benefit of not having to go through multiple sheets and multiple tools was significant because everything was connected in Outreach. I had all reports in one space, including LinkedIn plus emails plus cold calls.

I don't know if Outreach has an option for when someone responds from one campaign, as it currently stops them from every other campaign. I don't know if something in this regard can be changed. Sometimes the same person is in both a cold outreach campaign and a newsletter campaign that we don't want this person to be missing out on. However, this is the only thing that I can think of.

Outreach crashed, especially when we were making cold calls. The call recordings frequently were not being recorded when they should have been. This was frustrating. Additionally, the app on the mobile phone was in weird languages, especially the landing page, so it was a bit tricky to log into and to trust.

I used Outreach for a year and a half.

Outreach crashed, especially when we were making cold calls. The call recordings frequently were not being recorded when they should have been, which was frustrating.

When it comes to time saved, I would say approximately half an hour of an SDR's time daily. This is quite a significant improvement. When it comes to meetings booked, especially from cold calls, we managed to book almost two times more cold calling leads.

Outreach is pretty secure. I didn't have any negative effects when it comes to Outreach's AI capabilities, so I can say that I trust it.

I didn't actually use Outreach AI that much, so it's hard for me to say because we used AI mostly in Clay and we connected it with Outreach. Therefore, I don't have an opinion on that.

I would rate this product an 8 out of 10.

At El Sewedy Electric, we have a company subsidiary called PSP, which specializes in building power plants. The business development team uses Oracle CX Sales to automate the sales process, including leads, qualification, and go or no-go decisions, all implemented through Oracle CX Sales.

Before implementing Oracle CX Sales, our process was entirely manual, involving contracts, approvals, emails, client proposals, and opportunities all managed through Excel sheets or paper approvals. This marked a substantial upgrade from our manual processes since 2015.

Our team needs formal training to get started with Oracle CX Sales. We provide test cases and user acceptance testing for end-users, including all scenarios and flows. Although the implementation was initially a vanilla-like approach with minimal customization, training remains important for understanding the system even if it is intuitive.

Oracle CX Sales features robust analytics and dashboards, which are essential for management as they provide intuitive interfaces for data visualization. The customization of apps allows for quick enhancements to sales processes in just a few minutes or hours.

Oracle CX Sales significantly impacts the organization by improving approval workflows, reducing manual work, providing visibility of opportunities to management, streamlining sales processes, and enhancing quota forecasting.

Oracle CX Sales changes how teams collaborate through its chat-like embedded feature, allowing them to communicate efficiently regarding specific deals or accounts. We can even use the sleek mobile app for updates and approvals.

As someone who implemented Oracle CX Sales, one of my biggest friction points is the lack of customization features prior to the introduction of Redwood, which was less advanced compared to competitors such as Salesforce.

The lack of comprehensive documentation was frustrating during my time with Oracle CX Sales, as it was not similar to the Trailhead platform and posed a steep learning curve for beginners.

I have been using Oracle CX Sales for about four years.

The implementation of Oracle CX Sales at El Sewedy Electric takes around seven to eight months in total to get everything fully up and running.

While supporting a large proposal team and the business development team, I handle the implementation of Oracle CX Sales solo, although we do use an implementation partner for some specific customizations. This makes the initiative large in scope because automating a process might take up to six months, including all approvals, such as CEO approvals for go or no-go decisions.

Alongside Oracle CX Sales, we consider other tools and CRMs because our corporate team proposes it as a pilot solution for PSP. We later decide to keep it while rolling out Salesforce due to my experience with Oracle CX Sales, which leads to my transition to the corporate team as CRM Application Section Head. I am now a 17-time certified Salesforce expert in just four years.

After the implementation of Oracle CX Sales was carried out and we went live, the first thing I did was enhance the process in terms of reporting, as well as utilizing it for sales plans, target versus achievement, and commitment.

Given it was a vanilla implementation, we actually utilized all the configured features and ensured that the platform was used optimally.

I provided a review rating of 7 for Oracle CX Sales.