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My main use case for monday.com at GSK is to track project progress from start to finish, which begins with our sales team and goes all through the onboarding process. It helps keep our team aligned and organized, and we're also able to produce a variety of reports to determine where we are with KPIs for each team.

A specific example of a project I tracked with monday.com is the last project I worked on for a client based in the United Kingdom, where I organized the capacity plan. It has been very effective through capacity planning, task management, project management, and some amount of finance calculation where we've been able to deliver a lot of projects to our clients on time and saved us a lot of time. We've been able to collaborate effectively even when working remotely with my team members.

It is also very easy for our sales team to take notes on leads and contacts, keeping each other informed while using monday.com.

The best features monday.com offers include automation to move items without much manual work, working from templates to keep things moving quickly, tagging, and pinning others to increase transparency and communication. I also want to mention the bright warm colors and easy navigation that create a pleasing user experience.

The automation features have been really helpful, especially when dealing with time-consuming and tedious tasks, as we've been able to automate a lot, which saves us time in my organization, leads to improved production, and has seen us improve in accuracy and reduce human error.

It also has a great user interface that keeps everything easy to use, and it seamlessly integrates with other tools. I love the time tracking feature, which helps us calculate how much time we are taking on one project and what time we should take to deliver the project or task to our clients.

monday.com has positively impacted my organization because automation helps us automate a lot of time-consuming and tedious tasks, and we've been able to save about 80% of our time. Now that time is allocated elsewhere to improve productivity in my organization, and it also allows us to ensure we do not overspend on hiring while providing leadership with tangible metrics of staffing needs.

We measured the 80% time saved through the automation of tedious tasks, enabling us to allocate our time to other projects where we can deliver on time and ensure customer satisfaction. We've been able to improve autonomy across the teams, support and facilitate requests from other teams, and improve management of annual planning of strategy, allowing my team to focus on other productive work where we've improved our productivity in my organization.

I would appreciate new features to be explained, as the usage of columns across boards is not easy to understand.

The integration with Google Sheets is also not working very well.

Better integration with Google Calendar is needed.

I have been working in my current field for the past one year and seven months.

The customer support is very proactive, responsive, and easy to reach, and they are very quick to respond to any of our queries on time, making them very helpful, which makes me happy.

I would rate the customer support a 9 out of 10.

Positive

We previously used Asana and Slack before switching to monday.com.

The setup is straightforward and easy since customer support is responsive and supportive 24/7, allowing us to reach out easily when we have an issue and have it sorted out as soon as possible.

Some of the advantages or returns on investment we've seen since we started using monday.com include the time savings from automating tedious tasks, making team catch-ups quicker.

The pricing is cost-effective, especially for my organization, helping us manage a lot of projects efficiently.

Before choosing monday.com, I evaluated other options such as Slack and Google Sheets.

We switched from Google Sheets and Slack because they were lacking certain robust project management features. Since we started using monday.com, we've delivered more projects to our clients compared to our previous tools, and the pricing is very transparent and cost-effective.

monday.com is much easier to use and offers all the tools of Google Suite in one spot for task management.

monday.com is very scalable.

monday.com has greatly improved our project management processes, allowing us to deliver many projects to our clients compared to our previous tool, while also saving a lot of time and cost through automation of tedious tasks, making it a very effective project and task management solution. I recommend it for keeping track of tasks and projects as it helps us stay on top of what needs to be done while keeping my bosses informed on where I am with the tasks, and it helps me manage my team effectively, which has allowed us to deliver a lot of projects to our clients on time. I would give this solution an overall rating of 8 out of 10.

Campfire Interactive is used for our opportunity management, specifically our sales part management. We have three different types of parts that we put in the system. We have targets that we haven't won yet that we're looking to chase. We have parts that have been booked and that we've won awards for. Then we have records in the system for parts that we've already won, but at some point they're going to be replaced by a new model or something. We haven't booked that business either. So we have business that we currently have and then business that we're looking to win.

I appreciate that all of our parts are in one place in Campfire Interactive. I also appreciate the ability to put a lot of information in there, which is probably my favorite aspect.

Forecast accuracy in Campfire Interactive has saved time for the team that prepares the forecast. It used to be maintained in a spreadsheet. Our finance team would run a spreadsheet with the new forecast numbers, send it out to all of the teams, and the teams would then review and update pricing in the spreadsheet before it would get loaded back into a system. Campfire Interactive has saved time and accuracy by doing a lot of those calculations already. People aren't manually touching the spreadsheet and making errors. Since it's actually in a system and not being maintained in a spreadsheet, it has improved both time and accuracy.

The UI itself is not very user-friendly. The reporting out of it isn't very user-friendly either. It's great to get data into, but getting data out of it and analyzing it is less than desired.

Campfire Interactive has the ability to capture any information that needs to be captured as it relates to an opportunity. However, the downfall is that reporting on that is very cumbersome. It's all Excel-based, there aren't a lot of visuals, and you really have to think about how you're putting your reports together. It's not very intuitive.

The initial deployment of Campfire Interactive was difficult. I think it was twofold. One was that we've never had a system before. When we went live at two years, we didn't know what to ask for. We really relied on Campfire Interactive to tell us best practices and how we should set things up, and we didn't get a lot of that feedback. We ended up with a system with a lot of custom things in it that maybe, if Campfire Interactive would have pushed back on it or stated that this isn't in their core functionality, would have forced us to change our business processes for the better. I think it took longer based on our own internal process issues, but Campfire Interactive could have given us better advice as well.

Their responses are usually pretty fast. The initial response is quick. However, the delivery of fixes is not as fast as I would like to see it, or even the scheduling of fixes. For example, we had our last patch of fixes go in during November, and we're still waiting for Campfire Interactive to tell us when they can get us their next patch.

I think the overall platform pricing of Campfire Interactive is fine. However, there are some things such as licensing where the pricing could be a little clearer or more cost-efficient. I've been quoted what an unlimited concurrent license would look like, and I thought it was quite high. There are also some things that we are charged for that other software companies don't charge us for. For example, the ability to maintain their SOC certification audit capability involves reports they have to provide to anybody who has to be SOC compliant. They want those customers to pay for this, and they consider that a service. Other customers don't bill us for this; they don't charge us for it because it's something that they have to do and they take on that cost.

We started our implementation process with Campfire Interactive in 2021. We probably didn't go live with them until 2023, so we had a two-year implementation before we went live.

I have seen lagging or crashing or downtime in Campfire Interactive. We upgraded to a new version early last year. After that new version went in, the performance of the overall software slowed down quite a bit. We're still seeing some performance errors from time to time, but they have given us some suggestions that we need to test and perform in order to judge whether that's going to work. We have also seen downtime. When it slows down so much, we've had to have Campfire Interactive shut down the system and restart it.

We have not added any new modules since we implemented Campfire Interactive. We've basically kept what we've had, so I don't have experience to assess scalability.

I have contacted the technical support or customer support of Campfire Interactive.

Their responses are usually pretty fast, and the initial response is quick. However, the delivery of fixes is not as fast as I would like to see it, or even the scheduling of fixes. For example, we had our last patch of fixes go in during November, and we're still waiting for Campfire Interactive to tell us when they can get us their next patch.

Positive

We have not used any alternatives to Campfire Interactive. Campfire Interactive is the first system of this type that we've ever implemented.

The initial deployment of Campfire Interactive was difficult. I think it was twofold. One was that we've never had a system before. When we went live at two years, we didn't know what to ask for. We really relied on Campfire Interactive to tell us best practices and how we should set things up, and we didn't get a lot of that feedback. We ended up with a system with a lot of custom things in it that maybe, if Campfire Interactive would have pushed back on it or stated that this isn't in their core functionality, would have forced us to change our business processes for the better. I think it took longer based on our own internal process issues, but Campfire Interactive could have given us better advice as well.

The role-based access controls of Campfire Interactive are very easy to set up. I have no problem setting up roles and assigning people to those roles. There are no issues there. Reporting out roles, however, falls in line with the difficulty of getting a good report out of the system that shows all users and their roles and the forecast they have access to. I had to have that custom built.

For the most part, the forecast accuracy is very accurate. We have had some cases where something happens in our forecast and our frozen forecasts have some live data migrate over, but the team is usually pretty quick to take a look at that. I think the forecast accuracy is pretty good.

Regarding maintenance for Campfire Interactive, we have some master data we have to maintain. We have integrations that we maintain and make sure those integrations are running at all times. We don't do any server maintenance or anything of that nature.

I would rate this product a seven overall.