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My main use case for Oracle CX Sales is for forecasting and AI-driven automation. When I open Oracle CX Sales, the first thing I do is read the dashboard, where I get the data for forecasting and pass that data into our AI-driven automation tool, using that information to determine what other things we can integrate into our system. Those dashboards provide all the forecasting data, and based on that we can make business decisions.

The workflow with Oracle CX Sales is team-wise, and we use it on a daily basis because our company makes business decisions based on that data.

During implementation, we are not using other features as a team because we only need the features for dashboard reading and data integration into our AI automation tool.

Oracle CX Sales has significantly impacted my organization by making it easy to interact with the cloud, providing access to data through APIs, allowing us to get all the datasets we require, and integrating with our AI automation tool, making the process very easy.

The best features of Oracle CX Sales include the dashboard UI, which looks very unique. Every day we use the dashboard UI for forecasting data and preparing the data.

The biggest friction point with Oracle CX Sales is that sometimes it goes down. When the server gets down, we do not get real-time data, which happens occasionally.

If I could change one thing about Oracle CX Sales, it would be to remove the five-minute data delay so we could get real-time data by the second.

I have not deeply researched features I wish Oracle CX Sales had, but whatever features we require right now are available, so we are satisfied.

I have been familiar with Oracle CX Sales for around four years.

The biggest friction point with Oracle CX Sales is that sometimes it goes down. When the server gets down, we do not get real-time data, which happens occasionally.

I decided on Oracle CX Sales specifically over other alternatives because it is easy to use, cost-effective, and has great technical support.

Before Oracle CX Sales, I worked manually and also used other tools such as Microsoft Dynamics 365 Sales and HubSpot, so I have experienced those kinds of feature tools as well.

When I first implemented Oracle CX Sales, the setup was somewhat complex, taking around one week to get up and running because we have different users in different locations and various terms to consider. Generally, we prefer the cloud to integrate in the cloud, and from the cloud, we access the Oracle CX Sales dashboard.

Our team needed to prepare formal training on Oracle CX Sales. The core team prepared one Confluence document for that purpose. If any new employees or junior staff come on board, they can refer to the document, but senior people do not need it because they already have experience with it.

I can quantify that my team is saving time by saying it feels like a ten out of nine because whatever dataset we require, we get from Oracle CX Sales.

In the team, collaboration has improved because everyone is using Oracle CX Sales.

The other tools I considered were Microsoft 365 and HubSpot CRM.

On a scale of one to ten, I would rate Oracle CX Sales overall as a nine out of ten because whatever we require and whatever things we are looking for from these tools, it fulfills our requirements. My advice to someone considering Oracle CX Sales with a similar workflow is that if you need good forecasting data, a good dashboard, and low cost, I totally recommend it. The overall review rating is nine out of ten.

My use cases for Campfire Interactive involve logging in new business opportunities for traceability purposes.

In practice, I have saved time using Campfire Interactive because it has IHS, which updates automatically, and that definitely saves us time.

One thing I like the most about Campfire Interactive is that it's easy to create VRQs, which would be the highlight.

I have used the forecast feature in Campfire Interactive, and I think it's pretty good because it automatically updates with IHS, so the forecast is quite effective. It's a good feature they have.

If I were to recommend Campfire Interactive to a colleague at another organization evaluating project management or opportunity software solutions, I would explain that the forecast updates automatically. You just have to input the information in an Excel file, but the information will pop up automatically, which is a good feature because you can compare immediately the volumes that the customer provides with the volumes that IHS has. That would make it way easier for you to realize how far off the volumes are or even come up with a better costing structure based on the comparison of these two volume scenarios.

What I dislike about Campfire Interactive is its lack of flexibility. It's pretty straightforward, and I've worked with some other software in the past that have features that Campfire Interactive doesn't offer. Since it's pretty straightforward, there are certain things I cannot input in the opportunities that I would love to have in there.

I have been using Campfire Interactive in my career overall for a year now.

Regarding stability, I have never experienced lagging or crashing with Campfire Interactive.

Scalability for Campfire Interactive is tricky. Since it's not that flexible, it all depends on how we move forward buying the full package with them. We don't have the full package now, and we still have some open points with Campfire Interactive that we want to fix, so I would say right now it's right in the middle.

I have had to contact support about Campfire Interactive, and their support is pretty effective.

If I were to put their support on a scale from one to ten, I would give it a nine.

The overall quality of their answers for Campfire Interactive, I would give an eight, and how fast they come back to us is probably a two. I know that the people dealing with us are great, but there are others behind them that cannot decide for us or make their own decisions. They have to bring topics back to whoever needs to review them internally, and those internal staff sometimes take longer or are a little skeptical about helping us out or developing something that might be helpful for our cause.

Campfire Interactive was still in development when I joined the company.

The deployment of Campfire Interactive was easy.

I have used alternatives to Campfire Interactive.

The alternative I used is an internally developed software that serves the same purpose as Campfire Interactive, although I wouldn't say it's a competition because I guess nobody else uses it other than us.

It took about a month or two to fully deploy Campfire Interactive for my company since we didn't use it in the beginning and were learning how to use it about once a week. With about eight or nine uses, I think I have been able to understand the features that Campfire Interactive offers, though I wouldn't say I have mastered it.

Campfire Interactive does require some maintenance on my end, minimal but it does. The kind of maintenance I perform on Campfire Interactive involves going back into the quotes that I have submitted and updating those quotes to see if we move forward with the quote, if we updated the price, if we lost the bid, or if the program got canceled.

I would rate this review a seven overall.