My main use case for Campfire Interactive is opportunity management, reporting, and planning. A specific example of how I use it for opportunity management reporting and planning is budgeting and forecasting as well as acquisition pipeline tracking and reporting.
The best features Campfire Interactive offers include the opportunity to have a closed loop system from the start of a quote or opportunity through planning and the end of production on a program.
Having that closed loop system helps my team and my process by providing a single source of truth and a one-stop shop for the sales team for sales reporting and for revenue recognition.
Campfire Interactive has not positively impacted my organization at this point, as we do not have the full system implemented. I suspect that once the full system is implemented, we will see positive change.
The positive changes I am expecting once the full system is implemented include reporting efficiencies, accountability to numbers, and accountability to where we quoted versus the actuals that are coming in.
Campfire Interactive can be improved as I would like a few things to be more user-friendly. The user interface is slightly dated, the reporting features are also dated, and for our specific business, it is not customizable enough.
I have been using Campfire Interactive in my day-to-day work for four months.
Campfire Interactive is stable.
The customer support is great.
I previously used a different solution, which was a homegrown system that did not allow for a closed loop from quote to production.
It took over a year to implement the solution with Campfire Interactive's in-house implementation team's assistance because of internal and external reasons.
I worked with Campfire Interactive's in-house implementation team, and my experience with them was that the team is very helpful and very responsive.
I did evaluate other options before choosing Campfire Interactive, but I was not involved in that evaluation.
The ability to manage data through business processes and workflows in Campfire Interactive is extremely important, as the quote process involves quite a bit of approvals, workflows, and similar processes.
I would rate Campfire Interactive a seven on a scale of one to ten. I chose a seven because overall systemically, it allows you to plan for opportunities, although there are still definite improvements that need to be made.
My advice to others looking into using Campfire Interactive is to give it consideration but make sure that you understand the full capabilities of the system and how your business can adapt to those capabilities. My overall review rating for Campfire Interactive is seven.