What is our primary use case?
My use cases for Campfire Interactive involve using it as a tool to help forecast and predict the market of the current automotive industry, and in turn, it helps me create opportunities and evaluate what is worth quoting and what can be worthwhile versus what is not.
What is most valuable?
What I appreciate most about Campfire Interactive is that it is very easy to update the interface. Previously, if I were to update IHS in the old software, there would be a lot of issues and problems, but with Campfire Interactive, it is an easy-to-use tool and solution.
Campfire Interactive has changed the way our organization functions in a swap-in, swap-out manner. We are able to quote more frequently and get more opportunities.
What needs improvement?
One of the things I dislike regarding Campfire Interactive is the mass upload feature. I have to export data to Excel, make changes there, and then bring it back and upload it. It would be much easier if I could do a mass update directly in the browser within Campfire Interactive itself. Having to export to Excel, make changes there, and then upload it can still lead to issues.
Regarding the role-based access controls of Campfire Interactive, I am always in admin mode, so I cannot tell you how it works on an individual basis. When I am not in admin mode, I basically cannot see anything, which is problematic because access is locked by individual salespersons and I cannot see what exists. Since my role is in business development and quoting rather than sales, it would show that there are no sales for the company. That is why I keep it in admin mode because I can see everything.
For how long have I used the solution?
I have been working with Campfire Interactive for approximately a year and a half.
What do I think about the stability of the solution?
The overall stability of Campfire Interactive is great. There is no lag, crashes, or lengthy upload times.
Regarding stability, I have seen some bugs during the integration process, but I do not believe these bugs are in Campfire Interactive itself. The bugs occurred in the integration process.
How are customer service and support?
I have not had to contact technical support for Campfire Interactive. We have bi-weekly meetings where we discuss all the problems that arise during the week, and nothing has been urgent enough to require immediate attention.
Which solution did I use previously and why did I switch?
I have used the old software as a comparison to Campfire Interactive. In terms of an RFQ system tracker, they are roughly equivalent. Campfire Interactive has slightly worse notification settings, but in terms of forecasting ability, Campfire Interactive is significantly better.
How was the initial setup?
The initial deployment of Campfire Interactive went through several phases. Launching the software and testing it went well, but getting it live presented challenges. There are aspects that need to be worked out in our own system, but Campfire Interactive can update it for us and then it works.
What's my experience with pricing, setup cost, and licensing?
Regarding the pricing of Campfire Interactive, from what I have been told, it is quite expensive in comparison to the previous software, but it also has many more features. I think it is positioned in the higher range of the current market.
Which other solutions did I evaluate?
If a colleague at another company is evaluating project management or opportunity software solutions in the automotive industry, I would suggest they look at Campfire Interactive and try to get a demo to see if it works for them. However, for other segments, I would not know how it correlates and translates.
What other advice do I have?
Campfire Interactive requires maintenance. Monthly uploads of new IHS software are necessary. It is not an automated process where it will download from a site and upload itself with all changes applied. There is still a lot of manual maintenance required.
We use the Business Intelligence reporting with Campfire Interactive, but not the material component.
Our real-time reporting with Campfire Interactive allows us to make critical decisions based on our findings. The reporting enables us to make crucial decisions regarding what is worth pursuing and what is not.
Campfire Interactive has very good forecast accuracy because I constantly update IHS. As long as the data I input is valid, the forecasting will be accurate.
For the Opportunity Management and Sales Forecasting module, that system is good, running smoothly, and is well-suited for our needs. However, for the current rolling forecast, I still reference my old Excel file because that is what our general managers are accustomed to. From a forecasting and business planning perspective, there is not much use for that aspect.
For workflow management, we do not use Campfire Interactive extensively. It is primarily used for opportunities and sales forecasting.
I would rate this review a seven out of ten.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.