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My main use case for monday.com is organizing ourselves as a company and as an organization, but we also use it for clients as well, embedding it into clients' ecosystems.

A specific example of how I used monday.com with a client is when they had a lot of paperwork they needed to do across many different systems. We used monday.com to integrate it, streamline it all into one place, and then automate many parts of that system, which they were very pleased with.

monday.com has positively impacted my organization by making things more efficient. For example, we used it to review applications, and having applications all in one place made things very convenient.

Regarding the efficiency gains, saving time was the significant benefit.

The best features monday.com offers include automation, which is really excellent and made things very easy to use.

In terms of features, integrations were very useful, and dashboards were also very good for sharing information across different parties.

I think monday.com could be improved by being more flexible at times.

For needed improvements, I believe there were sometimes use cases that we could not do easily because the system was rather fixed in its approach.

There are no other improvements needed that I have not mentioned; there are no other pain points or limitations I experienced.

I have been using monday.com for almost all of it, from probably about six months in.

monday.com is stable; I have not experienced any outages or reliability issues.

Regarding scalability, monday.com is easy to scale up as my needs change.

The customer support from monday.com is very good; when we set it up, we had someone from monday.com help us and it was brilliant.

I would rate the customer support on a scale of one to ten as a ten.

Before monday.com, I am not certain we had a solution in the same way; I think it would have just been very manual before that.

My experience with pricing, setup cost, and licensing included licensing being somewhat challenging, having to choose which users we had and such things, but other than that, it was all good.

The customer support from monday.com is very good; when we set it up, we had someone from monday.com help us and it was brilliant.

I have not seen a direct return on investment with monday.com; we were a charity and were getting it for free, but there were obviously savings. I just cannot quantify them.

My experience with pricing, setup cost, and licensing included licensing being somewhat challenging, having to choose which users we had and such things, but other than that, it was all good.

I did not evaluate other options before choosing monday.com.

I would rate monday.com eight out of ten.

I give it an eight out of ten because it was very good overall and very helpful, but a few things in terms of being more flexible would have made things even better.

My advice to others looking into using monday.com is to go for it; it is really good software.

I have no additional thoughts about monday.com before we wrap up.

I give this review an overall rating of eight out of ten.

monday.com acts like a very user-friendly CRM tool that helps us keep our users in check. What we do is run the systems for student accounts and student onboarding, which is the data that gets stored onto monday.com. We use monday.com for its better user experience so that we can extend the access to our tutors, which will have access to all the students in their particular classes, and they can take some actions based on what they want.

For example, we can provide a monday.com admin action to mark attendance, and the tutor can use that board to mark the attendance for a particular student, and there could be back-end automations running to do the same for the user. There are a couple of automations that run in monday.com, which is probably Google Sheets on steroids with enhanced features, multiple processes, and even automations baked into it.

As those automations are not fulfilling our purpose, we can have certain values of a column updated or certain parameters of any particular item updated using monday.com automations directly. For example, we can set up automation in monday.com that will mark something that runs every Monday and marks something based on having recurring classes every Monday.

If we have an absent flow, when the tutor marks absent, we can trigger a particular value in a certain board using monday.com automations. For more complex scenarios, we use the webhooks feature for monday.com so that we can better handle our use cases by calling a webhook in Make.com, Zapier.com, or N8N and call them to do complex workflows directly on monday.com.

The main use case for monday.com is that, and apart from that, the other day-to-day workflows would be the seamless integrations between multiple different boards and the mirror column facility, which facilitates data to be on one single board but displaying across multiple different regions. With monday.com, we are able to handle thousands and thousands of students that we intake based on our different education brands, like test prep, med prep, or even school-level mathematics.

Having monday.com makes it more centralized where we can handle student accounts only in one board and then for different classes, we can extend access to different boards and use mirror columns to showcase the students while we still have one central source of truth.

Probably the best feature of monday.com would be the intuitive user interface and user experience, which any user who has used Google Sheets or Microsoft Excel would find themselves familiar with, along with built-in automations, the ability to call webhooks, and the various number of column types.

The better user interface and user experience definitely stand out to me because this is a tool that can be used for both the development team as well as extended access to the consumer or the customer side of the system, or in our case, the tutors and other relevant stakeholders who need not understand the deep technicals of things but can take actions directly from the board.

We run into technical issues a lot with monday.com, where certain errors just pop up randomly, and we would want to have a little bit more developer-friendly part from monday.com. There could be better communication with mirror columns or have a better experience in terms of the technical side of it and not the front-end side of it, which can be improved.

I started using monday.com probably two years ago, and with this particular company, I have been using it extensively, so I have around one and a half to two years of experience working with monday.com.

Because of the technical issues that we run into on a monthly basis, if those can be improved, the score can definitely be improved.

Tutor satisfaction is definitely one of the points that I would like to share about monday.com. Before monday.com, we were using HubSpot, which, even though it is a very good technical tool, does not provide a very good user interface for people who are not working in sales or people who do not really want to know the technical side of things. Having a simpler UI with technical functionalities of a backend and a good user-initiative front-end, where we can change labels based on certain parameters, is definitely something that the tutors were eager to try out, and they really liked the systems from the time we set it up.

My advice for those looking into using monday.com is to probably start using it, especially if they are dealing with stakeholders who would want to review things directly on the database side and take actions directly on their own, as monday.com would definitely provide a good user interface and experience for that. I also advise the technical team to probably use a side automation platform such as Make.com or a script running on some cloud to talk between platforms using the automation functionality of monday.com.

We have very good GraphQLs for monday.com that help us do most of the work, with the monday.com community also being good enough to push updates on a regular basis. A one-word description for monday.com is "Google Sheets on steroids", and I think I would stick to that. I would rate this product an 8 out of 10.