What is our primary use case?
My main use case for Campfire Interactive is for forecasting and quote modeling.
For forecasting and quote modeling in my day-to-day work using Campfire Interactive, I take what we have currently in production, create dashboards, do yearly analysis based on said programs from data uploads, and can give us a picture of what our future forecast could be with our sales and what areas we need to define to improve on.
Campfire Interactive paints a better picture in terms of modeling with graphs instead of having to manually do Excel reports, and it generates twice the data at a better speed.
What is most valuable?
The best features that Campfire Interactive offers are visualization, automation, and organization.
Out of visualization, automation, and organization, I find myself relying on automation for sure, as everything is about speed and organization, and it all comes from automation instead of doing manual legwork.
Regarding the features of Campfire Interactive, it is an ongoing process, so I cannot say for now as it is still too early for something I wish I could use more or a feature I just discovered.
Campfire Interactive has positively impacted my organization through automation; it makes everything more simple. Any data charts, graphs, or projections that we want to make regarding financials or work that we create in our industry gives us a clear picture of what we currently do and areas that we want to improve on.
What needs improvement?
As for improvements for Campfire Interactive, I am not sure about any pain points; everything seems to be an ongoing improvement, so there has not been a full denial, and there has always been workarounds for how Campfire can implement new solutions to any problems that we may have.
Regarding needed improvements, key integration on the interface could help, as I know that could take a lot of coding in the background, but it seems entirely different from its other CPQ module for us.
For how long have I used the solution?
I have been using Campfire Interactive for a year now.
What do I think about the stability of the solution?
Campfire Interactive is stable, as I have not seen anything concerning, and when system updates are needed, they usually schedule it ahead of time to notify you before anything happens.
What do I think about the scalability of the solution?
Scalability is not something for me as a customer to decide; it has to be more so on Campfire Interactive's end. They usually try to implement new workarounds for the system and are open to their customers' ideas of what they can implement for their software.
How are customer service and support?
The customer support at Campfire Interactive is amazing, a 10 out of 10, as the team members that have been with us, Dan Stoll and Upender Gill, have been nothing short of amazing. They are always here for us and want to have meetings and lunches, and they do anything to support us while always trying to clear up our data and make us a priority.
Which solution did I use previously and why did I switch?
I previously used another solution that was good at the time, but it did not represent data sets or create easy data visualization through graphs or models for projections when I had quarterly meetings or annual updates with all the directors and where we stand as a company. Campfire Interactive automates all our data sets compared to the other software.
How was the initial setup?
It took approximately two to three months to implement the solution with Campfire Interactive's in-house implementation team's assistance. Depending on where we are as a company, it is an ongoing process, but from the original standpoint of training, from when we were first introduced to being uploaded with data and having a basic preset of a module or Campfire Interactive itself, I would say around three months.
What about the implementation team?
I worked with Campfire Interactive's in-house implementation team, specifically with Dan Stoll and Upender Gill, and they have been nothing but great to us. I have no complaints about them, as they are great from start to finish and still to this day are working with us through changes with Campfire Interactive.
What was our ROI?
We still have not seen a return on investment because we are not fully implemented; we are still using two software systems and making the transition probably within the next month, so I cannot say for sure right now as that is still an ongoing process.
What's my experience with pricing, setup cost, and licensing?
I did not have to deal with the pricing, setup cost, and licensing for Campfire Interactive.
Which other solutions did I evaluate?
Before choosing Campfire Interactive, I did not evaluate other options because we already had software that we purchased.
What other advice do I have?
Regarding the opportunity management and sales forecasting module, I would tell a colleague at another organization that it comes down to automation, organization, and visualization, as Campfire Interactive gives great models and dashboards and can provide different pictures of different data sets based on your needs.
If you are looking into using Campfire Interactive, my advice is that if you are looking at a forecasting system or software, Campfire Interactive is the way to go.
Regarding additional thoughts about Campfire Interactive, I am glad that they are open to ideas and constantly listening to their customers to improve, and I hope to see significant changes in the future to continuously improve for both ends. I would rate this review an 8 out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.