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Examples of the 106,000+ reviews on PeerSpot:

Technical Consulting Manager at a retailer with 201-500 employees
Real User
Top 20
May 2, 2026
Automation has transformed our CRM workflows and now saves time while boosting team collaboration
Pros and Cons
  • "In my opinion, the best features monday.com offers are the AI, then automation and the workflow, which helps business processes to be seamless."
  • "I think monday.com can be improved by having more integration to other applications."

What is our primary use case?

My main use case for monday.com is CRM and people management. Most of what we use is as a CRM.

One specific example of how I use monday.com for CRM and people management is that one of our clients has a business process that can get a lead from Facebook. I use monday.com to integrate their Meta account so they can get their leads from Facebook to monday.com and nurture their customer inside monday.com.

What is most valuable?

One of the best features I created in monday.com is the automations. The leads can automatically go to another board and proceed to another pipeline in monday.com.

In my opinion, the best features monday.com offers are the AI, then automation and the workflow. This helps business processes to be seamless.

I have seen specific outcomes or metrics improve, including time saved, better team collaboration, and other measurable results in work management and our team's work.

What needs improvement?

I think monday.com can be improved by having more integration to other applications. Integration is needed because some of our clients want to have a native integration in their monday.com and existing application.

For how long have I used the solution?

I have been working in my current field for five years.

What do I think about the stability of the solution?

In my experience, monday.com is stable. I like monday.com and love using it because it is a friendly user application.

What do I think about the scalability of the solution?

monday.com's scalability is great. monday.com can handle our needs, especially in project management tasks.

How are customer service and support?

For monday.com support, I think they need to explain more deeply in the product knowledge.

Which solution did I use previously and why did I switch?

We used Freshdesk ticket before monday.com because they did not have automation like monday.com. monday.com is friendly, unlike Freshdesk.

What was our ROI?

I have seen a return on investment with monday.com, specifically time saved. Because of the automation, and money saved because some of our revenue has become increasing.

What's my experience with pricing, setup cost, and licensing?

I have experience with pricing, setup cost, and licensing for monday.com.

Which other solutions did I evaluate?

We did not evaluate other options before choosing monday.com. We just chose monday.com.

What other advice do I have?

If you're looking for something that can help you in project management or CRM, monday.com is what you need. monday.com is the best, and I would rate monday.com a nine out of ten because some of the features, particularly integration, need improvement so other clients or users can use monday.com seamlessly.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: May 2, 2026
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Director, Sales Operations at Gentherm
Real User
Top 20
Apr 30, 2026
Closed loop planning has improved opportunity tracking but still needs more user-friendly reporting
Pros and Cons
  • "The best features Campfire Interactive offers include the opportunity to have a closed loop system from the start of a quote or opportunity through planning and the end of production on a program."
  • "Campfire Interactive can be improved as I would like a few things to be more user-friendly."

What is our primary use case?

My main use case for Campfire Interactive is opportunity management, reporting, and planning. A specific example of how I use it for opportunity management reporting and planning is budgeting and forecasting as well as acquisition pipeline tracking and reporting.

What is most valuable?

The best features Campfire Interactive offers include the opportunity to have a closed loop system from the start of a quote or opportunity through planning and the end of production on a program.

Having that closed loop system helps my team and my process by providing a single source of truth and a one-stop shop for the sales team for sales reporting and for revenue recognition.

Campfire Interactive has not positively impacted my organization at this point, as we do not have the full system implemented. I suspect that once the full system is implemented, we will see positive change.

The positive changes I am expecting once the full system is implemented include reporting efficiencies, accountability to numbers, and accountability to where we quoted versus the actuals that are coming in.

What needs improvement?

Campfire Interactive can be improved as I would like a few things to be more user-friendly. The user interface is slightly dated, the reporting features are also dated, and for our specific business, it is not customizable enough.

For how long have I used the solution?

I have been using Campfire Interactive in my day-to-day work for four months.

What do I think about the stability of the solution?

Campfire Interactive is stable.

How are customer service and support?

The customer support is great.

Which solution did I use previously and why did I switch?

I previously used a different solution, which was a homegrown system that did not allow for a closed loop from quote to production.

How was the initial setup?

It took over a year to implement the solution with Campfire Interactive's in-house implementation team's assistance because of internal and external reasons.

What about the implementation team?

I worked with Campfire Interactive's in-house implementation team, and my experience with them was that the team is very helpful and very responsive.

Which other solutions did I evaluate?

I did evaluate other options before choosing Campfire Interactive, but I was not involved in that evaluation.

What other advice do I have?

The ability to manage data through business processes and workflows in Campfire Interactive is extremely important, as the quote process involves quite a bit of approvals, workflows, and similar processes.

I would rate Campfire Interactive a seven on a scale of one to ten. I chose a seven because overall systemically, it allows you to plan for opportunities, although there are still definite improvements that need to be made.

My advice to others looking into using Campfire Interactive is to give it consideration but make sure that you understand the full capabilities of the system and how your business can adapt to those capabilities. My overall review rating for Campfire Interactive is seven.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Apr 30, 2026
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