Compare Twilio vs Zoho

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Twilio

Based on 37 reviews.

Zoho

Based on 259 reviews.

Latest Research

SendGrid vs. Zoho Campaigns

SendGrid vs. Zoho Campaigns

Updated: June 2026

Sample Customers

SendGrid

ScoutMob

Segment

Nokia, rdio, Bonobos, LiveNation, Atlassian

Zoho Campaigns

Altus

Popular Solutions

12 reviews

7 reviews

3 reviews

11 reviews

12 reviews

16 reviews

Top Industries

Manufacturing Company

10%

Computer Software Company

9%

Outsourcing Company

9%

Financial Services Firm

8%

Construction Company

16%

Comms Service Provider

10%

Financial Services Firm

9%

Outsourcing Company

8%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Vyas Shubham
Senior Quality Analyst at a consultancy
I have been using Segment for the last two and a half years as part of my role as a Product Analyst. During this...
Read full review of Segment »
Amrit Dash
Automation Engineer at a educational organization
SendGrid is used to maintain all dynamic templates that are used throughout various channels and modes of campaigns...
Read full review of SendGrid »
Gustavo Mejía
Technical Lead at Novateva
We used Twilio to integrate a solution where the platform was connecting SMS with a user interface. This provided...
Read full review of Twilio »

Review 1 of 3

VishalKumar7
Zoho Developer at Evoluz Global Solutions
I am working around three years with Zoho Creator. I have developed mostly 25 projects on Zoho Creator, 10 projects...
Read full review of Zoho Creator »
NaveenKumar S
Software Engineer at Maximus
We are using Zoho CRM for boosting our business and creating a system flow. It is very useful using Zoho CRM, and I...
Read full review of Zoho CRM »
Vivek_Kumar@
Zoho Developer at KG CRM Solutions LLP - Zoho Authorized Partner
With Bigin by Zoho CRM, I made a customization for a solar company that is just a lead and deal management system....
Read full review of Bigin by Zoho CRM »
RajeshKumar25
Principal Consultant & Director at Quensulting
We use Claude. We mainly use Claude for our internal purposes. We prefer using Claude AI over ChatGPT through our...
Read full review of Zoho WorkDrive »
Vedhanayagam R
Data Analyst at Mobolution
I am both a customer and user of Zoho Analytics. In my company, I am the accounting person who contacts Zoho...
Read full review of Zoho Analytics »

Review 1 of 5

Customer Service

Vyas Shubham
Senior Quality Analyst at a consultancy
The customer support is really helpful and knowledgeable. They are always happy to help. I am not much in touch with...
Read full review of Segment »
Sufyan Aslam
Senior Full Stack Developer at Ayraxs Technologies LLP
I had to contact support one or two times, and whenever I've reached out, they have been helpful and responsive. A...
Read full review of SendGrid »
Gustavo Mejía
Technical Lead at Novateva
Customer service needs improvement in response time. It is not bad, however, there is room for improvement.
Read full review of Twilio »
Dipak Raghuwansi
Director Of Engineering at MakeStories
I'd rate the technical support for SendGrid as seven out of ten because it's not chat support, so you have to wait...
Read full review of SendGrid »
LuisYndigoyen
Senior Product Manager at Momento
We haven't used support much. We used them a little three years ago, and it was okay. When we set up our...
Read full review of SendGrid »
Megha Shyam K
Head Of Data Engineering at Healthcare AI based start-up
I rate the support’s responses an eight out of ten. However, there was no resolution.
Read full review of Twilio »
John Abelardo Manangan II
Senior Web Developer at a retailer
The solution has excellent technical support and I always contact them whenever I need to implement something that...
Read full review of SendGrid »
Christopher Justice
Vice President of Operations at BL.INK
Technical support has been helpful and responsive.
Read full review of SendGrid »
Faisal Ejaz
Senior Software Engineer at a tech services company
The customer support for SendGrid is better.
Read full review of SendGrid »
JagdishPrasad
ML Professor at Pune University, Pune
Customer support is knowledgeable and they are happy to help, although sometimes there are delays in responses due to...
Read full review of Segment »
Niranjan Sharma
Software Developer at a healthcare company
The customer support for SendGrid is good. I did not face any issue contacting customer support.
Read full review of SendGrid »
Uddeshya Kumar
Product Owner at a tech vendor
We never had contact with the solution's support team, as the documentation was enough to resolve any issues.
Read full review of SendGrid »
Rastu Singh
Technical Consultant - Email Deliverability at Adobe
Technical support has been helpful and responsive. Sometimes there are some gaps, so we have to wait for a longer...
Read full review of SendGrid »
Anonymous User
Chief Operations Officer at a tech vendor
The customer support is good. I would rate the customer support an eight on a scale of one to 10.
Read full review of Twilio »
Anonymous User
Web and marketing automation specialist at a logistics company
Segment has impacted our organization positively. First of all, we have meetings with them where they give a lot of...
Read full review of Segment »
Anonymous User
CTO at a financial services firm
I've never had to contact Twilio support.
Read full review of Twilio »
AliAli12
Research Associate at a consultancy
I do not currently engage with customer support; I typically obtain information and help from the content already...
Read full review of SendGrid »
Ayesha Waris
Senior Software Engineer at a government
Customer support is fantastic.
Read full review of Segment »
Anonymous User
Chief Technology Officer at a transportation company
The only issue where we needed troubleshooting was the login issue for people in Nigeria, and the SendGrid team...
Read full review of SendGrid »
Bukunmi Bukunmi
Software Engineer at Sync Study
The customer support for SendGrid is quite helpful. I would rate the customer support a ten because I have not had...
Read full review of SendGrid »
Anonymous User
Senior Engineer- Technology Services
Customer Service: 4/5. Technical Support: 3/5.
Read full review of SendGrid »
Pramod Kumar
Senior Software Engineer at a recruiting/HR firm
Customer support is also nice.
Read full review of SendGrid »
Juan Ignacio Michelotti
Developer at a media company
Honestly, we have not had to contact technical support yet, so I don't really know.
Read full review of SendGrid »
Vaibhav_Vaibhav
Senior Product Manager at Optiblack
The user interface is good, pricing is decent, and the support is also great. I received my reply from Segment...
Read full review of Segment »
Adambalys Adambalys
Technical Writer
The documentation is fine, and we have not really had an issue where we needed to use the support system. For...
Read full review of Segment »
Nabeel Hassan
Professional Freelancer at Freelancer
I've contacted Twilio's technical support when there was an issue. They responded promptly, and I believe Twilio's...
Read full review of Twilio »
Anonymous User
Technical architect leader at a tech vendor
As of now, I have not interacted with customer support as there has not been a need.
Read full review of SendGrid »
Adrian Gaborek
Software Engineer at a tech services company
I never had to contact SendGrid's customer support. There is nice documentation that answers a lot of questions, as...
Read full review of SendGrid »
Anonymous User
Marketing at a manufacturing company
I have never had to contact SendGrid's customer support except maybe once because there was a problem with the name...
Read full review of SendGrid »

Review 1 of 29

Hunbel CH
Lead Software Engineer at Nexo Solutions Ltd
I do not often communicate with Zoho Creator's technical support and customer service, as I do not think I have ever...
Read full review of Zoho Creator »
Anurag_Gupta
Senior Software Engineer at Nurture Spark Digital
I often communicate with the technical support of Zoho Books, but for most things, I solve issues on my own. Certain...
Read full review of Zoho Books »
Vivek_Kumar@
Zoho Developer at KG CRM Solutions LLP - Zoho Authorized Partner
My experience with the customer service team and technical support team is positive. I have two more people on my...
Read full review of Bigin by Zoho CRM »
Jatin Rao
Zoho Developer at Tarini Consulting
Zoho CRM's support can improve significantly, although it's designed to require minimal support for everyday...
Read full review of Zoho CRM »
Laban Kipngeno
Network Security and Data Specialist at JW Seagon
The solution's support is based on the plan that you have. The gold plan gets support from Monday to Friday for 24...
Read full review of Zoho CRM »
Dragan Hanc
Business Development Manager at a tech services company
To the best of my knowledge, many of the issues have already been addressed. While the solutions may not have been...
Read full review of Zoho CRM »
Suzan Demir
Sales Operations Specialist at ADEO IT Consulting Services
Zoho's technical support could be faster and better at solving issues.
Read full review of Zoho CRM »
AliHaider1
Freelancer at Upwork
In my last company, they had advanced partnerships with Zoho, and I have chatted with the Zoho team recently as a...
Read full review of Zoho Creator »
RajeshKumar25
Principal Consultant & Director at Quensulting
I would rate technical support at 9.5. They are excellent. I have never faced any technical problems or needed to...
Read full review of Zoho WorkDrive »
Olivier Stas
Operations Manager at Licent
We have not contacted technical support.
Read full review of Zoho Desk »
Matt Costa
Owner & Digital Marketing Manager at MPCosta
The deployment process for Zoho Projects is pretty easy to implement. However, there are some nuances that required...
Read full review of Zoho Projects »
Deepa Govind
Zoho Product Consultant, Solution Architect, Creator Trainer at Homepreneur
The technical support are very supportive.
Read full review of Zoho Campaigns »
AnandMaurya
Sr. Zoho Developer at Absoft IT Solutions Pvt Ltd
We encountered issues with the solution related to bugs and breakdowns. However, we could resolve these issues...
Read full review of Zoho Creator »
Edwin Nderitu
BI Analyst at Zoho
I do not often communicate with the technical support of Zoho Analytics now that I've figured out almost everything....
Read full review of Zoho Analytics »
Babatunde-Olugbode
Technical presales engineer at Avetium Consult Ltd
The customer service and support are not good. A client reached out to them and they didn't get any good response.
Read full review of Zoho Mail »
SHEHBAZ HUSSAIN
Certified Consultant/self employed at FAIRCHANCE FOR CRM
The customer service and support is excellent.
Read full review of Zoho Creator »
Chikaosoro Ugwu
Product Marketing Manager at People Centric Organizations
I tried contacting the support team of Zoho Mail, but I think I don't know how to use the support. One time I had...
Read full review of Zoho Mail »
Ekundayo Dayo
Social media strategist at Creative Skills
The support from Zoho CRM was excellent. While we were trying to customize most of our templates to our use, we got...
Read full review of Zoho CRM »
Anonymous User
Lead, Marketing Research & CRM Activities at a tech services company
Customer Service: It's poor. Technical Support: Poor, as they don't answer you call or emails at first your first...
Read full review of Zoho CRM »
Anonymous User
MSc student at a university
Customer Service: I don't remember even needing to use customer service so I cannot comment here. Technical Support:...
Read full review of Zoho Analytics »
Vedhanayagam R
Data Analyst at Mobolution
Technical support often responds by saying 'it is a Zoho behavior.' When approached with bugs, feature modifications,...
Read full review of Zoho Analytics »
Mohd Raza Raza
Account Executive at Savex Technologies Pvt Ltd
The tool's support is good compared to other tools.
Read full review of Zoho Mail »
Alexandra Gheorghe
Account Manager - Sweden Unit at a tech services company
I had one problem with the solution and the IT support answered really quickly and they figured out the issue in one...
Read full review of Zoho Recruit »
Krishna Vasireddy
Director at LTI - Larsen & Toubro Infotech
I would rate their customer service at eight out of ten. However, there is room for improvement, especially regarding...
Read full review of Zoho People Plus »
Anonymous User
Cyber Security Consultant at a consultancy
Zoho has an online chat, so when we need support, we can either send questions through the online chat or we can send...
Read full review of Zoho Meeting »
CraigWillis
Business Development Director at Skore
There is a good support portal. Questions are answered quickly. Their team is happy to jump on a WebEx to help you...
Read full review of Zoho Analytics »
Anonymous User
Lead for technology at a university
The support is very good, they will support you at any time during regular business hours.
Read full review of Zoho CRM »
Anonymous User
Solution architect at SM Supermalls
The technical support, which is handled locally and involves tool development, is satisfactory. I would rate it seven...
Read full review of Zoho CRM Plus »
Anonymous User
Solutions Consultant at a tech services company
They have gives us support when we have needed it.
Read full review of Zoho Analytics »
Anonymous User
Delivery Manager - Digital Transformations at a tech services company
The solution’s technical support is excellent.
Read full review of Zoho Sprints »

Review 1 of 30

Technical Support

No Data Available

No Data Available

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