Compare Twilio vs Zoho

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Twilio

Based on 34 reviews.

Zoho

Based on 259 reviews.

Latest Research

SendGrid vs. Zoho Campaigns

SendGrid vs. Zoho Campaigns

Updated: April 2026

Sample Customers

SendGrid

ScoutMob

Segment

Nokia, rdio, Bonobos, LiveNation, Atlassian

Zoho Campaigns

Altus

Popular Solutions

12 reviews

5 reviews

5 reviews

12 reviews

13 reviews

17 reviews

Top Industries

Computer Software Company

9%

Manufacturing Company

9%

Financial Services Firm

8%

Comms Service Provider

7%

Construction Company

14%

Comms Service Provider

10%

Financial Services Firm

8%

Manufacturing Company

8%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Amrit Dash
Automation Engineer at a educational organization
SendGrid is used to maintain all dynamic templates that are used throughout various channels and modes of campaigns...
Read full review of SendGrid »
Megha Shyam K
Head Of Data Engineering at Healthcare AI based start-up
We have our systems in various clouds. One of them is Google Cloud. We use Twilio for voice support. We also use...
Read full review of Twilio »
Anonymous User
Web and marketing automation specialist at a logistics company
Segment is currently the main customer data source of truth and the CDP we use. Our CDP has become more important...
Read full review of Segment »

Review 1 of 3

VishalKumar7
Zoho Developer at Evoluz Global Solutions
I am working around three years with Zoho Creator. I have developed mostly 25 projects on Zoho Creator, 10 projects...
Read full review of Zoho Creator »
NaveenKumar S
Software Engineer at Maximus
We are using Zoho CRM for boosting our business and creating a system flow. It is very useful using Zoho CRM, and I...
Read full review of Zoho CRM »
Vivek_Kumar@
Zoho Developer at KG CRM Solutions LLP - Zoho Authorized Partner
With Bigin by Zoho CRM, I made a customization for a solar company that is just a lead and deal management system....
Read full review of Bigin by Zoho CRM »
RajeshKumar25
Principal Consultant & Director at Quensulting
We use Claude. We mainly use Claude for our internal purposes. We prefer using Claude AI over ChatGPT through our...
Read full review of Zoho WorkDrive »
Vedhanayagam R
Data Analyst at Mobolution
I am both a customer and user of Zoho Analytics. In my company, I am the accounting person who contacts Zoho...
Read full review of Zoho Analytics »

Review 1 of 5

Customer Service

Niranjan Sharma
Software Developer at a healthcare company
The customer support for SendGrid is good. I did not face any issue contacting customer support.
Read full review of SendGrid »
Gustavo Mejía
Technical Lead at Novateva
Customer service needs improvement in response time. It is not bad, however, there is room for improvement.
Read full review of Twilio »
Rastu Singh
Technical Consultant - Email Deliverability at Adobe
Technical support has been helpful and responsive. Sometimes there are some gaps, so we have to wait for a longer...
Read full review of SendGrid »
Megha Shyam K
Head Of Data Engineering at Healthcare AI based start-up
I rate the support’s responses an eight out of ten. However, there was no resolution.
Read full review of Twilio »
Dipak Raghuwansi
Director Of Engineering at MakeStories
I'd rate the technical support for SendGrid as seven out of ten because it's not chat support, so you have to wait...
Read full review of SendGrid »
Faisal Ejaz
Senior Software Engineer at a tech services company
The customer support for SendGrid is better.
Read full review of SendGrid »
Uddeshya Kumar
Product Owner at a tech vendor
We never had contact with the solution's support team, as the documentation was enough to resolve any issues.
Read full review of SendGrid »
John Abelardo Manangan II
Senior Web Developer at a retailer
The solution has excellent technical support and I always contact them whenever I need to implement something that...
Read full review of SendGrid »
Christopher Justice
Vice President of Operations at BL.INK
Technical support has been helpful and responsive.
Read full review of SendGrid »
LuisYndigoyen
Senior Product Manager at Momento
We haven't used support much. We used them a little three years ago, and it was okay. When we set up our...
Read full review of SendGrid »
Sufyan Aslam
Senior Full Stack Developer at Ayraxs Technologies LLP
I had to contact support one or two times, and whenever I've reached out, they have been helpful and responsive. A...
Read full review of SendGrid »
Anonymous User
Web and marketing automation specialist at a logistics company
Segment has impacted our organization positively. First of all, we have meetings with them where they give a lot of...
Read full review of Segment »
Anonymous User
Technical architect leader at a tech vendor
As of now, I have not interacted with customer support as there has not been a need.
Read full review of SendGrid »
Vaibhav_Vaibhav
Senior Product Manager at Optiblack
The user interface is good, pricing is decent, and the support is also great. I received my reply from Segment...
Read full review of Segment »
Nabeel Hassan
Professional Freelancer at Freelancer
I've contacted Twilio's technical support when there was an issue. They responded promptly, and I believe Twilio's...
Read full review of Twilio »
Adambalys Adambalys
Technical Writer
The documentation is fine, and we have not really had an issue where we needed to use the support system. For...
Read full review of Segment »
Pramod Kumar
Senior Software Engineer at a recruiting/HR firm
Customer support is also nice.
Read full review of SendGrid »
Anonymous User
CTO at a financial services firm
I've never had to contact Twilio support.
Read full review of Twilio »
Juan Ignacio Michelotti
Developer at a media company
Honestly, we have not had to contact technical support yet, so I don't really know.
Read full review of SendGrid »
Bukunmi Bukunmi
Software Engineer at Sync Study
The customer support for SendGrid is quite helpful. I would rate the customer support a ten because I have not had...
Read full review of SendGrid »
AliAli12
Research Associate at a consultancy
I do not currently engage with customer support; I typically obtain information and help from the content already...
Read full review of SendGrid »
Anonymous User
Chief Operations Officer at a tech vendor
The customer support is good. I would rate the customer support an eight on a scale of one to 10.
Read full review of Twilio »
Anonymous User
Chief Technology Officer at a transportation company
The only issue where we needed troubleshooting was the login issue for people in Nigeria, and the SendGrid team...
Read full review of SendGrid »
Adrian Gaborek
Software Engineer at a tech services company
I never had to contact SendGrid's customer support. There is nice documentation that answers a lot of questions, as...
Read full review of SendGrid »
Ayesha Waris
Senior Software Engineer at a government
Customer support is fantastic.
Read full review of Segment »
Anonymous User
Senior Engineer- Technology Services
Customer Service: 4/5. Technical Support: 3/5.
Read full review of SendGrid »
Anonymous User
Marketing at a manufacturing company
I have never had to contact SendGrid's customer support except maybe once because there was a problem with the name...
Read full review of SendGrid »

Review 1 of 27

Subha Mariappan
Senior P PM Consultant at CAPPMPL
The customer service and support for Zoho are good.
Read full review of Zoho Sprints »
Angel David Pacheco Beltrán
Software Developer at Cloud Lion
I would rate the technical support of Zoho Analytics a seven out of ten.
Read full review of Zoho Analytics »
Monica Alex
Head - Solutions, Content, Delivery and Customer Success at Text and Clicks
Their support system is exceptional. We had a dedicated independent sales support and customer support representative...
Read full review of Bigin by Zoho CRM »
Amit Kawadiwale
Director at quickwork
I was in contact with the Zoho CRM support and I needed some help with the integration with Zoho CRM and other...
Read full review of Zoho CRM »
Ganesh-Iyer
Managing Director at SSA Techknowlogies (P) Ltd
Technical support is highly responsive and I have not had any issues.
Read full review of Zoho CRM »
Olivier Stas
Operations Manager at Licent
We have not contacted technical support.
Read full review of Zoho Desk »
SadeepaPalliyaguru
Chief Innovation Officer at VS ONE World
The customer success team is very helpful, especially during the onboarding process, where they provide a good demo...
Read full review of Zoho CRM »
Sagar Gaikwad
Sr Business Application Developer on Zoho Platform. at Tech Worriors
Product support for Zoho CRM is available 24 hours a day. You can email, live chat, call directly or raise a ticket....
Read full review of Zoho CRM »
RajeshKumar25
Principal Consultant & Director at Quensulting
I would rate technical support at 9.5. They are excellent. I have never faced any technical problems or needed to...
Read full review of Zoho WorkDrive »
Amit Kawadiwale
Director at quickwork
I have contacted support a couple of times. They are quick to respond and resolve our queries.
Read full review of Zoho CRM Plus »
Jatin Rao
Zoho Developer at Tarini Consulting
The directory or the centralized user management in Zoho One is a really helpful feature that simplifies user...
Read full review of Zoho One »
Hunbel CH
Lead Software Engineer at Nexo Solutions Ltd
I do not often communicate with the technical support of Zoho CRM.
Read full review of Zoho CRM »
Kanishk Khandelwal
Web Developer at a tech services company
I have never contacted technical support or customer support for Zoho Connect as there has not been any situation...
Read full review of Zoho Connect »
SagarGaikwad
Sr Business Application Developer On Zoho Platform. at Tech Worriors
I often communicate with the technical support of Zoho Books, and they are quickly available to help. I can share...
Read full review of Zoho Books »
Vivek_Kumar@
Zoho Developer at KG CRM Solutions LLP - Zoho Authorized Partner
My experience with the customer service team and technical support team is positive. I have two more people on my...
Read full review of Bigin by Zoho CRM »
Muljo Witono
CEO and Owner at PT Solusindo Total Teknikatama
Technical support is okay. The issue is the knowledgability. Sometimes they don't understand what my question is or...
Read full review of Zoho Desk »
Siddharth Aravind
Pricing Analyst at Transcend
Rating the technical support from Zoho Analytics depends on who picks the call, as someone knowledgeable can solve...
Read full review of Zoho Analytics »
Collince Dundo
Co-Founder at Youth Initiative Development Programme
I've contacted Zoho support for some minor things. It was a positive experience. They were proactive.
Read full review of Zoho Campaigns »
Clinton Powell
Recruitment Lead at Muse Consultancy Services
I have contacted them many times. They are good, helpful, responsive, and efficient, but the documentation and videos...
Read full review of Zoho Recruit »
Anonymous User
CEO at a consultancy
Customer Service: 5 out of 5 Technical Support: 4 out of 5
Read full review of Zoho CRM »
Anonymous User
Solutions Consultant at a tech services company
They have gives us support when we have needed it.
Read full review of Zoho Analytics »
Anonymous User
Recruiter at a recruiting/HR firm
The technical support is amazing. They're really great at what they do and I was very satisfied with them. They call...
Read full review of Zoho Recruit »
Anonymous User
IT Manager at a tech services company
Customer Service: Good. Technical Support: Good.
Read full review of Zoho Analytics »
Menelio M. Patapat Jr.
Zoho Solution Architect / Zoho Senior Developer / Zoho Administrator at a outsourcing company
The support is not quite good. The support team is available only Monday to Friday.
Read full review of Zoho CRM »
Anonymous User
Lead for technology at a university
The support is very good, they will support you at any time during regular business hours.
Read full review of Zoho CRM »
Syed Ismail Shah
Senior Zoho Developoer at Techloyce
We can easily solve and manage issues with Zoho Creator.
Read full review of Zoho Creator »
Arijit_Das
Sales Manager at Value-Score Business Solutions
The customer support team for this solution are knowledgable. I would rate them an eight out of ten.
Read full review of Zoho Analytics »
Anonymous User
CEO at a tech services company
They do have technical support, and you can get premium and standard offerings of support, However, we don't really...
Read full review of Zoho Campaigns »
Anonymous User
Zoho Developer and Consultant at a consultancy
The support team takes a while to respond to our request. I have had similar experiences with all the other support...
Read full review of Zoho Campaigns »
Anonymous User
Information Security Analyst at a computer software company
I don't remember them being bad. I can't think of any instances in which they were amazing. I don't even know if we...
Read full review of Zoho Sign »

Review 1 of 30

Technical Support

No Data Available

No Data Available

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