Compare Twilio vs Zoho

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Twilio

Based on 44 reviews.

Zoho

Based on 259 reviews.

Latest Research

SendGrid vs. Zoho Campaigns

SendGrid vs. Zoho Campaigns

Updated: November 2026

Sample Customers

SendGrid

ScoutMob

Segment

Nokia, rdio, Bonobos, LiveNation, Atlassian

Zoho Campaigns

Altus

Popular Solutions

13 reviews

13 reviews

1 reviews

11 reviews

15 reviews

11 reviews

Top Industries

Outsourcing Company

15%

Manufacturing Company

10%

Comms Service Provider

7%

Financial Services Firm

7%

Construction Company

15%

Comms Service Provider

12%

Outsourcing Company

11%

Financial Services Firm

9%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Thiago Vernizzi
Engenheiro de Software at a outsourcing company
My main use case for Segment is to share a practical experience about how we used Segment at XP Investimentos bank to...
Read full review of Segment »
Amrit Dash
Automation Engineer at a educational organization
SendGrid is used to maintain all dynamic templates that are used throughout various channels and modes of campaigns...
Read full review of SendGrid »
Megha Shyam K
Head Of Data Engineering at Healthcare AI based start-up
We have our systems in various clouds. One of them is Google Cloud. We use Twilio for voice support. We also use...
Read full review of Twilio »

Review 1 of 3

VishalKumar7
Zoho Developer at Evoluz Global Solutions
I am working around three years with Zoho Creator. I have developed mostly 25 projects on Zoho Creator, 10 projects...
Read full review of Zoho Creator »
Hunbel CH
Lead Software Engineer at Nexo Solutions Ltd
My usual use case for Catalyst by Zoho involves a recent client from approximately two months prior who operates a...
Read full review of Catalyst by Zoho »
Matt Costa
Owner & Digital Marketing Manager at MPCosta
I was using Zoho Projects previously, but my company still owns many integrated software solutions. I needed the...
Read full review of Zoho Projects »
HarshVardhan1
Software Engineer at Evoluz Global Solutions
I am a consultant and Zoho CRM developer who implements Zoho CRM for clients. I have worked extensively on Zoho CRM...
Read full review of Zoho CRM »
Vedhanayagam R
Data Analyst at Mobolution
I am both a customer and user of Zoho Analytics. In my company, I am the accounting person who contacts Zoho...
Read full review of Zoho Analytics »

Review 1 of 5

Customer Service

RodrigoRodrigo
Ecommerce Director at a transportation company
My experience with Segment's customer support has been good, but it has been a bit slow.
Read full review of Segment »
John Abelardo Manangan II
Senior Web Developer at a retailer
The solution has excellent technical support and I always contact them whenever I need to implement something that...
Read full review of SendGrid »
Christopher Justice
Vice President of Operations at BL.INK
Technical support has been helpful and responsive.
Read full review of SendGrid »
Thiago Vernizzi
Engenheiro de Software at a outsourcing company
Customer support for Segment was satisfactory, as communication happened through tickets and scheduled meetings with...
Read full review of Segment »
Megha Shyam K
Head Of Data Engineering at Healthcare AI based start-up
I rate the support’s responses an eight out of ten. However, there was no resolution.
Read full review of Twilio »
Faisal Ejaz
Senior Software Engineer at a tech services company
The customer support for SendGrid is better.
Read full review of SendGrid »
Uddeshya Kumar
Product Owner at a tech vendor
We never had contact with the solution's support team, as the documentation was enough to resolve any issues.
Read full review of SendGrid »
Rastu Singh
Technical Consultant - Email Deliverability at Adobe
Technical support has been helpful and responsive. Sometimes there are some gaps, so we have to wait for a longer...
Read full review of SendGrid »
Adrian Gaborek
Software Engineer at a tech services company
I never had to contact SendGrid's customer support. There is nice documentation that answers a lot of questions, as...
Read full review of SendGrid »
Vyas Shubham
Senior Quality Analyst at a consultancy
The customer support is really helpful and knowledgeable. They are always happy to help. I am not much in touch with...
Read full review of Segment »
Niranjan Sharma
Software Developer at a healthcare company
The customer support for SendGrid is good. I did not face any issue contacting customer support.
Read full review of SendGrid »
LuisYndigoyen
Senior Product Manager at Momento
We haven't used support much. We used them a little three years ago, and it was okay. When we set up our...
Read full review of SendGrid »
Gustavo Mejía
Technical Lead at Novateva
Customer service needs improvement in response time. It is not bad, however, there is room for improvement.
Read full review of Twilio »
Vaibhav_Vaibhav
Senior Product Manager at Optiblack
The user interface is good, pricing is decent, and the support is also great. I received my reply from Segment...
Read full review of Segment »
Anonymous User
Chief Technology Officer at a transportation company
The only issue where we needed troubleshooting was the login issue for people in Nigeria, and the SendGrid team...
Read full review of SendGrid »
AliAli12
Research Associate at a consultancy
I do not currently engage with customer support; I typically obtain information and help from the content already...
Read full review of SendGrid »
Nabeel Hassan
Professional Freelancer at Freelancer
I've contacted Twilio's technical support when there was an issue. They responded promptly, and I believe Twilio's...
Read full review of Twilio »
Anonymous User
Senior Engineer- Technology Services
Customer Service: 4/5. Technical Support: 3/5.
Read full review of SendGrid »
Anonymous User
Marketing at a manufacturing company
I have never had to contact SendGrid's customer support except maybe once because there was a problem with the name...
Read full review of SendGrid »
Juan Ignacio Michelotti
Developer at a media company
Honestly, we have not had to contact technical support yet, so I don't really know.
Read full review of SendGrid »
Arnab Arnab
Data Manager API at a tech vendor
I have not used customer support during my time with Segment, so I hope it is reliable. However, I am uncertain if...
Read full review of Segment »
Bukunmi Bukunmi
Software Engineer at Sync Study
The customer support for SendGrid is quite helpful. I would rate the customer support a ten because I have not had...
Read full review of SendGrid »
Anonymous User
CTO at a financial services firm
I've never had to contact Twilio support.
Read full review of Twilio »
Adambalys Adambalys
Technical Writer
The documentation is fine, and we have not really had an issue where we needed to use the support system. For...
Read full review of Segment »
Deepak N
Owner and Founder
The customer support for Segment was very important to us, as we had dedicated support that helped us troubleshoot at...
Read full review of Segment »
Anonymous User
Market Solutions Senior Principal at a outsourcing company
I would rate customer service as 4 out of 10.
Read full review of Segment »
Anonymous User
Chief Operations Officer at a tech vendor
The customer support is good. I would rate the customer support an eight on a scale of one to 10.
Read full review of Twilio »
Ayesha Waris
Senior Software Engineer at a government
Customer support is fantastic.
Read full review of Segment »
Anonymous User
Web and marketing automation specialist at a logistics company
Segment has impacted our organization positively. First of all, we have meetings with them where they give a lot of...
Read full review of Segment »
Anonymous User
Technical architect leader at a tech vendor
As of now, I have not interacted with customer support as there has not been a need.
Read full review of SendGrid »

Review 1 of 30

Aman Srivastava
Back End Developer at a tech services company
Zoho support rates seven out of ten. It is reasonable compared to others. They provide many features and services,...
Read full review of Zoho Inventory »
Sai Nandan Sambu
Associate Data Analyst at Monocept
I would rate customer service 7 to 8 because they don't reply until you follow up. I need to follow up daily.
Read full review of Zoho Analytics »
Hunbel CH
Lead Software Engineer at Nexo Solutions Ltd
I do not often communicate with the technical support of Zoho CRM.
Read full review of Zoho CRM »
AnandMaurya
Sr. Zoho Developer at Absoft IT Solutions Pvt Ltd
Sometimes, we needed help from technical support. They would respond quickly.
Read full review of Zoho Desk »
Jake Harris
Founder, Consultant, and Developer at Limitless IT Consultancy
I communicate with the technical support and customer service of Zoho on occasion. I try to avoid it as it's not the...
Read full review of Zoho Creator »
Monica Alex
Head - Solutions, Content, Delivery and Customer Success at Text and Clicks
Their support system is exceptional. We had a dedicated independent sales support and customer support representative...
Read full review of Bigin by Zoho CRM »
Jatin Rao
Zoho Developer at Tarini Consulting
Zoho CRM's support can improve significantly, although it's designed to require minimal support for everyday...
Read full review of Zoho CRM »
Collince Dundo
Co-Founder at Youth Initiative Development Programme
I've contacted Zoho support for some minor things. It was a positive experience. They were proactive.
Read full review of Zoho Campaigns »
Prabal Kanti Sarkar
Senior Solution Engineer at a tech services company
The customer service and technical support team are always responsible, but sometimes responses get delayed. That has...
Read full review of Zoho Creator »
Darshan Makhecha
Sr Sales Engineer at a manufacturing company
Our IT team usually handle issues first before we contact their support team. When we have contacted them, they have...
Read full review of Zoho CRM »
AliRaza7
Zoho Developer at Techloyce
The platform's technical support services could be better.
Read full review of Zoho Creator »
SHEHBAZ HUSSAIN
Certified Consultant/self employed at FAIRCHANCE FOR CRM
The customer service and support is excellent.
Read full review of Zoho Creator »
HarshVardhan1
Software Engineer at Evoluz Global Solutions
I have connected with the technical support of Zoho CRM many times. I can say that support provides a very good...
Read full review of Zoho CRM »
Angel David Pacheco Beltrán
Software Developer at Cloud Lion
I would rate the technical support of Zoho Analytics a seven out of ten.
Read full review of Zoho Analytics »
NaveenKumar S
Software Engineer at Maximus
I often communicate with the technical support of Zoho Recruit. Whenever we are struggling to automate workflows or...
Read full review of Zoho Recruit »
Babatunde-Olugbode
Technical presales engineer at Avetium Consult Ltd
The customer service and support is not good.
Read full review of Zoho Desk »
KRISHNA KUAMR
Zoho Developer at Self Employed
For customer support, Zoho One provides enterprise support and standard support. Users can get support according to...
Read full review of Zoho Creator »
Chikaosoro Ugwu
Product Marketing Manager at People Centric Organizations
I tried contacting the support team of Zoho Mail, but I think I don't know how to use the support. One time I had...
Read full review of Zoho Mail »
Sathish V.K.
Zoho Creator at Sofvare
Sometimes we contact support. Our experience with support has been good.
Read full review of Zoho Desk »
Anonymous User
Information Security Analyst at a computer software company
I don't remember them being bad. I can't think of any instances in which they were amazing. I don't even know if we...
Read full review of Zoho Sign »
CraigWillis
Business Development Director at Skore
There is a good support portal. Questions are answered quickly. Their team is happy to jump on a WebEx to help you...
Read full review of Zoho Analytics »
Anonymous User
Business Development Manager at Computer Learning centre
The technical support for Zoho CRM is good.
Read full review of Zoho CRM »
Anonymous User
Skip Tracer | 10+Years Specializing in Unclaimed Money | Find Unclaimed Money | Finding Heirs at AURFS Pty Ltd trading as Money Catch
Customer Service: As a paid user the wait is usually around 48 hrs, it would be great as a paid user to always be...
Read full review of Zoho CRM »
Clinton Powell
Recruitment Lead at Muse Consultancy Services
Their technical support is outstanding. Zoho's got something like 50 million customers. I've never had to phone them....
Read full review of Zoho Recruit »
Anonymous User
Recruiter at a recruiting/HR firm
The technical support is amazing. They're really great at what they do and I was very satisfied with them. They call...
Read full review of Zoho Recruit »
JoseJunior3
Advisor at a tech services company
I find the response time in emails to be very good, and the solutions provided are simple. Overall, I would rate the...
Read full review of Zoho Desk »
Anonymous User
Zoho Developer and Consultant at a consultancy
The support team takes a while to respond to our request. I have had similar experiences with all the other support...
Read full review of Zoho Campaigns »
Anonymous User
Director at a manufacturing company
I would rate the support for Zoho CRM at about an 8.5. The 1.5 deduction from 10 is due to cultural communication...
Read full review of Zoho CRM »
Anonymous User
Head of Human Resources at a manufacturing company
I've never contacted technical support. I cannot speak to how helpful or responsive they are in general.
Read full review of Zoho Recruit »
Anonymous User
Technical Solutions Architect at Valencia IIP Advisors Limited
Technical support has always been good. I would rate it a four and a half out of five. They have now regionalized,...
Read full review of Zoho CRM »

Review 1 of 30

Technical Support

No Data Available

No Data Available

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