Compare StorageCraft vs Veritas

StorageCraft

Based on 7 reviews.

Veritas

Based on 215 reviews.

Latest Research

Veritas NetBackup vs. StorageCraft ShadowXafe

Updated: September 2022

StorageCraft ShadowXafe vs. Veritas NetBackup

Updated: September 2022

Sample Customers

StorageCraft Backup Analyzer

Lion

StorageCraft ShadowXafe

Kawasaki, NASA, Amazon, Sonic, Callaway

StorageCraft ShadowProtect

Lion

StorageCraft Cloud Services

Lion

StorageCraft Cloud Backup

Lion

Veritas Backup Exec

Beta Offshore

Veritas NetBackup

Beta Offshore

Veritas NetBackup Appliance

Beta Offshore

Veritas Resiliency Platform

Oncor

Veritas System Recovery

Mother's Nutritional Center, Occidental Technical Group

Popular Solutions

StorageCraft ShadowProtect

4 reviews

StorageCraft ShadowXafe

2 reviews

Veritas NetBackup

55 reviews

Veritas Backup Exec

33 reviews

Veritas NetBackup Appliance

18 reviews

Top Industries

Comms Service Provider

23%

Computer Software Company

19%

Government

Wholesaler/Distributor

Comms Service Provider

25%

Computer Software Company

20%

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Founder/CEO at a tech services company

Read full review of StorageCraft ShadowXafe »
Anonymous User
Founder/CEO at a tech services company
We primarily use StorageCraft ShadowProtect for small and medium-sized businesses, backup servers, desktops, and...
Read full review of StorageCraft ShadowProtect »

Review 1 of 2

Gurkripal Bobby Gill
System Engineer at Atea Norge AS
I am a salesperson as well as a consultant. Being a system engineer, I do a lot of installation work and other...
Read full review of Veritas Data Insight »
NadavNegev
Technical Consultant at Hewlett Packard Enterprise Company
I am not an end-user with this product. I'm a technical consultant. I am responsible for the migration, as well as...
Read full review of Veritas Enterprise Vault »
Anonymous User
IT Network Analyst at a manufacturing company
I use the solution daily for daily backups and weekly for full backups and monthly for the stuff that gets sent...
Read full review of Veritas Backup Exec »
Anonymous User
Senior System Engineer at a tech services company
We are a system integrator so we handle the project setup. We handle the migration project to Azure, Office 365, et...
Read full review of Veritas Enterprise Vault.cloud »
M Amin Anwar
Sr. Technical Support Consultant at a computer software company
We use Veritas for system recovery, backup and cloud data production. I'm an IT consultant.
Read full review of Veritas System Recovery »

Review 1 of 5

Customer Service

YAYAT HIDAYAT
Technical Project Manager at a tech services company
The technical support has been very good.
Read full review of StorageCraft ShadowXafe »
Manuel Alves
owner at Extrabite - Sistemas Informáticos, Lda
We have not had issues that we needed to contact support.
Read full review of StorageCraft ShadowProtect »
Helio Perlman
Owner at NaRede365
Technical support is very fast for the most part.
Read full review of StorageCraft ShadowProtect »
Anonymous User
Junior Service Desk Operator at a cloud provider
Support has been okay.
Read full review of StorageCraft Cloud Backup »
Anonymous User
Owner at a tech company
I have had very little contact with technical support. I tend to work through things myself. When I have had contact...
Read full review of StorageCraft ShadowProtect »
Anonymous User
Founder/CEO at a tech services company
The technical support was horrible. That's why we switched. We've been drifting away from StorageCraft for a long...
Read full review of StorageCraft ShadowProtect »

Review 1 of 6

Vandy Va
Head Of IT Infrastructure at a financial services firm
We mostly worked with technical support via a portal for customer support. Largely, we've been happy with their level...
Read full review of Veritas Backup Exec »
Pawel Augustyn
System Senior Engineer at a tech services company
They are helpful, but they are not very fast. They respond, but it takes them 24 hours to send the first response,...
Read full review of Veritas Backup Exec »
Nawaaz Toonah
Operations Manager at Cybernaptics
Maybe in the early years, we used to seek support, however, now, since we are quite versatile with it, we deal with...
Read full review of Veritas Backup Exec »
Ahmed Sabry
Team Leader at a financial services firm
Support for the solution needs improvement. When we contacted support with issues, we had to be passed on to the...
Read full review of Veritas NetBackup »
Nikolay Gorbunov
Lead Engineer at a integrator
I would give technical support a rating of 8/10. They are good.
Read full review of Veritas NetBackup »
Ricardo Christie
Tape Library Associate at a insurance company
I would give the technical support a rating of seven. Sometimes it feels like their reps are not trained enough.
Read full review of Veritas Backup Exec »
Olivier Mougin
Architecte Backup at a comms service provider
It is important, when we chose a solution, that the customer service/technical support team could help us when we...
Read full review of Veritas NetBackup »
MS Alam
System Administrator at Abdullah Al-Othaim Markets
The technical support is very good. They give us very good support. We don't have any problems with support.
Read full review of Veritas Backup Exec »
Reviewer23
IT Infrastructure Manager at Jonah Energy
Our experience with tech support is mostly positive. But, we had some repeat issues and tech support was not entirely...
Read full review of Veritas NetBackup »
Islam Hamed
General Manager at EGPC
I've personally dealt with technical support in the past and I can say that I'm satisfied with their service. They...
Read full review of Veritas NetBackup Appliance »
SunilGupta1
Director at F1 INFOTECH
Their support is good.
Read full review of Veritas Backup Exec »
Anonymous User
Director
When I worked at Veritas I was technical support, so I know their processes quite well. I don't know if they've...
Read full review of Veritas SaaS Backup »
Anonymous User
IT manager at a financial services firm
The current solution is stable and we haven't needed to contact the support.
Read full review of Veritas NetBackup »
Anonymous User
IT Manager at a media company
I would give technical support a rating of 5/10.
Read full review of Veritas Backup Exec »
Amine Koulali Idrissi
Senior Infrastructure Consultant at FORUM INTERNATIONAL
We were satisfied with the technical support.
Read full review of Veritas NetBackup »
Anonymous User
Engineer consultant at a legal firm
I never used their technical support. It has good documentation and information.
Read full review of Veritas NetBackup »
Anonymous User
Manager, Infrastructure & Support at a insurance company
The last time we used technical support was when we made a version change. They were fine.
Read full review of Veritas NetBackup »
Anonymous User
Manager at a financial services firm
They need to improve their support. In the beginning, their engineers had trouble understanding the issue we were...
Read full review of Veritas NetBackup »
Anonymous User
Presales Engineer at a tech services company
Technical support is fine.
Read full review of Veritas InfoScale Availability »
Anonymous User
Senior Solutions Architect at a tech services company
This solution has a very good technical support department that is very responsive.
Read full review of Veritas Backup Exec »
Anonymous User
CAD Engineer at a manufacturing company
The technical support is very good.
Read full review of Veritas Backup Exec »
Mohammad Hussain
Network Administrator at KING FAHD MILITARY MEDICAL COMPLEX
We rarely need their help. I would give their technical support an 8.5 out of ten. We are satisfied.
Read full review of Veritas NetBackup Appliance »
Anonymous User
Lead Solutions Architect at a computer software company
Our organization provides technical support for Enterprise Vault. We have the ability to work on any Enterprise Vault...
Read full review of Veritas Enterprise Vault »
Anonymous User
Backup Administration Engineer at a financial services firm
Technical support runs the gamut depending on where your call lands. US based support out of MN or FL is generally...
Read full review of Veritas NetBackup »
Anonymous User
Executive Head Cloud Services at a comms service provider
They have always been good.
Read full review of Veritas Backup Exec »
Anonymous User
Assistant Vice President Information Technology at a financial services firm
I feel technical support could be better. When we first started making use of the solution, we had the benefit of...
Read full review of Veritas NetBackup Appliance »
Anonymous User
Support Engineer at a tech services company
On Veritas, the response time is good.
Read full review of Veritas NetBackup »
Anonymous User
Account manager at a tech services company
I haven't had any issues with technical support. It's okay.
Read full review of Veritas NetBackup »
JOSEPH RYTHER JUNIOR
Managing partner at Techmaster Serviços em Informática
I rate Veritas support eight out of 10. They have a local team here in Brazil, but they usually escalate to the...
Read full review of Veritas SaaS Backup »
Nigel Judkins
Infrastructure Delivery Manager at a energy/utilities company
Their technical support is very good.
Read full review of Veritas NetBackup »

Review 1 of 30

Technical Support

No Data Available

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