Compare Progress Software vs WSO2

Progress Software

Based on 158 reviews.

WSO2

Based on 74 reviews.

Overview

Information Not Available

WSO2 is an open source application development software company focused on providing service-oriented architecture solutions for professional developers. Coming quickly after an investment in Collax, an open source Linux server provider, Intel Capital has invested $4 million into WSO2, a global corporation with offices located in USA, UK and Sri Lanka. WSO2 was founded by Dr. Sanjiva Weerawarana and Paul Fremantle in August, 2005.

Sample Customers

DataDirect

Killik & Co

WSO2 Enterprise Integrator

West

Popular Solutions

1 reviews

7 reviews

2 reviews

3 reviews

WSO2 Enterprise Integrator

1 reviews

WSO2 Identity Server

1 reviews

Top Industries

Financial Services Firm

11%

Outsourcing Company

10%

Construction Company

10%

Manufacturing Company

Outsourcing Company

15%

Financial Services Firm

12%

Comms Service Provider

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

G Srivastava
Senior Cloud Engineer at a tech services company
We used Chef, the automation tool, as an Infrastructure as Code tool for configuration deployment, such as deploying...
Read full review of Chef »
Kiran Raju L
Project Manager at Cognizant
I am part of the IT service where our client is the actual owner of the MOVEit service. The service covers the...
Read full review of Progress MOVEit »
Pifu Lin
Senior System Engineer at DYNASAFE TECHNOLOGIES PTE. LTD.
We will try to Proof of Concept (POC) to a client in Taiwan. We just use the features for the Network Performance...
Read full review of Flowmon »
Anonymous User
Senior Data Engineer at a insurance company
MarkLogic's primary use case in my experience is handling semi-structured and hierarchical data that does not fit...
Read full review of MarkLogic »
Erik Cheng
Technical Manager at Quan Hung Gourmet
My use case for WhatsUp Gold includes all device availability checks, bandwidth usage, CPU, and memory usage, as well...
Read full review of WhatsUp Gold »

Review 1 of 5

Merna Muawad
Manager, Integration Technical Delivery at United Delta
My major use cases for WSO2 API Manager are mainly for system integration between multiple layers because we are...
Read full review of WSO2 API Manager »
Andrea Cuccarini
Technical director at Cremete
A typical use case for WSO2 Enterprise Integrator is when I am in an interoperability environment with healthcare...
Read full review of WSO2 Enterprise Integrator »
Anonymous User
Senior System Architect & Consultant at a tech services company

Read full review of WSO2 Carbon [EOL] »

Review 1 of 3

Customer Service

Murat Gultekin
Presales Consultant Solution Architect at Hewlett Packard Enterprise
Support for Chef could be better. It needs improvement.
Read full review of Chef »
IshtiaqKhalil
Information Security Engineer at BOK
Based on our experience, our interactions with customer service and support have been minimal, which we consider a...
Read full review of Kemp LoadMaster »
RituRaj
SDE 2 at Virtusa
MarkLogic has been generally good and reliable in my experience. When I connect with them, it is very responsive. I...
Read full review of MarkLogic »
David Donaldson
Regional Information Technology Director at a real estate/law firm
Contacting technical support was always done via email due to the time difference between the US and the location of...
Read full review of Progress ShareFile »
SyedKareemuddin
IT Manager at COCA COLA
I did not have good experience with customer service and support.
Read full review of WhatsUp Gold »
Sai Chandra
Principal Engineer at Wipro Limited
Customer support is quite good.
Read full review of Chef »
Utkarsh Varma
Senior Consultant- Manager at EXL Analytics
We contacted support when we had a glitch with the system in the deployment phase and the support team reached out to...
Read full review of Progress MOVEit »
Joseph Orona
Senior Analyst of Data Integrity at a healthcare company
We have had a good experience with customer service and support. Their response time is pretty quick, and they stick...
Read full review of Progress MOVEit »
Anonymous User
Network Administrator 2 at PUBLIC SCHOOL AND EDUCATION EMPLOYEE RET
Anytime we have issues they are quick to respond and we are giving a tech that knows the answer. We are not handed...
Read full review of Kemp LoadMaster »
Anonymous User
IT Engineer at AIS
Technical support is A+. They were great in our migration process and even went to assist us with questions that we...
Read full review of Kemp LoadMaster »
Anonymous User
Product specialist Network Monitoring, Troubleshooting and Security Solutions at a construction company
The tech support is the same as that concerning the MPN part.
Read full review of Flowmon »
Rodney Barnhardt
Server\Storage Administrator at Charlotte Pipe and Foundry
Customer Service: Citrix support and customer service has always been excellent. Technical Support: Citrix technical...
Read full review of Progress ShareFile »
Anonymous User
Assistant Systems Administrator at a non-profit
We have not had contact with technical support.
Read full review of WhatsUp Gold »
JindrichStumpf
Project Manager at Galeos
Progress offer standard technical support, and they are very responsive if you need it. So they provide 24x7 support...
Read full review of Progress OpenEdge RDBMS »
Kalyani Dasi
Sr Test Lead
I contacted Telerik Test Studio technical support many times. Whenever there's an issue, I email support, and the...
Read full review of Telerik Test Studio »
Wil Whitlark
Lead DevOps Engineer at General Assembly
I've contacted them before about the same issues that I have mentioned for improvement. Because Chef is being...
Read full review of Chef »
Anonymous User
IT Director at a computer software company
I have had no issues at all with their support team.
Read full review of Kemp LoadMaster »
Anonymous User
Cloud Architect at Gallup Organization
Support is a ten out of ten. They are quick to answer and very knowledgeable from the start. They are far better than...
Read full review of Kemp LoadMaster »
Kumar Saurabh
Technical Lead at HCLSoftware
Progress Software team provides support for MOVEit application. We create tickets and coordinate with them to resolve...
Read full review of Progress MOVEit »
Rakesh Joshi
General Manager at Seriti Resources
I rate Kemp support nine out of 10. Kemp support is good, but LoadMaster is highly stable, so we don't have many...
Read full review of Kemp LoadMaster »
Alastair Brand
MD at Thembanet
Technical support is good.
Read full review of WhatsUp Gold »
Manjunath Reddy
Senior Customer Architect at a computer software company
The solution's technical support team is really good, and you can directly contact them regarding any issues.
Read full review of Chef »
George Dailey
Security Operations Specialist III at a pharma/biotech company
Their tech support is very good.
Read full review of WhatsUp Gold »
Alex Coffey
CEO | Owner at a tech services company
High. They have a very responsive support.
Read full review of Kemp LoadMaster »
Samir Jhaveri
Managing Director at XcellHost Cloud Services Pvt Ltd
The technical support is very good. There are no issues.
Read full review of Progress ShareFile »
Anonymous User
Manager of Technology Architecture and Information Security at J.F. Shea Co., Inc.
Kemp customer service is excellent. When I had submitted a ticket for questions I had, the response was almost...
Read full review of Kemp LoadMaster »
Anonymous User
Principal Systems Engineer at World Travel Holdings
Kemp's Support is the best in the business, having opened several tickets with them over the years they have always...
Read full review of Kemp LoadMaster »
Olayinka Adetijanwa
Solution Architect at ReDoy Corporation
I rate customer service and support a ten out of ten.
Read full review of Kemp LoadMaster »
Anonymous User
IT Specialist at a financial services firm
Every experience I have had with the technical support team has been great. I've worked with about four different...
Read full review of Kemp LoadMaster »
Dixit Singla
Staff Engineer at a tech vendor
I find customer support to be good.
Read full review of MarkLogic »

Review 1 of 30

Daryl Libut
Head Of ITG Shared Applications Division at PSBank
We haven't contacted customer service. We are using the open-source version and do not have the enterprise version.
Read full review of WSO2 API Manager »
Kalyan R
Vice President - IT and Security at Finecons
The solution's technical support is very knowledgeable. I rate the technical support an eight out of ten.
Read full review of WSO2 Enterprise Integrator »
Salar Karimi
System Expert at Creentech
We are not satisfied with the customer service and support. In a few instances, their response time has been a bit slow.
Read full review of WSO2 API Manager »
Balamurali P
Solution Architect at a tech consulting company
The solution's support model is not very clear enough right now.
Read full review of WSO2 API Manager »
AnilKumar40
Senior Principal Architect at a computer software company
We've had certain issues where we posted queries and got responses. Thankfully, none were blockers so far. So we...
Read full review of WSO2 API Manager »
Eric-Winston
Senior Manager at Wavenet International Pvt Ltd
I haven't contacted the technical support directly. My technical team contacts them and finds them responsive. We...
Read full review of WSO2 API Manager »
Ritesh_Shah
Senior Solution Architect at Hewlett Packard Enterprise
The customer support is really good. We receive good support from the OEM, and they provide effective solutions when...
Read full review of WSO2 Identity Server »
Ritesh_Shah
Senior Solution Architect at Hewlett Packard Enterprise
They have a support portal where we can log a ticket and get good support from them. We get it directly from the OEM....
Read full review of WSO2 Enterprise Integrator »
AnilKumar40
Senior Principal Architect at a computer software company
The support is good, with well-defined documentation and helpful blogs. Documentation has improved over the years,...
Read full review of WSO2 API Manager »
Modupe Aladeojebi
Chief Technology Officer at Swifta Systems and Services
I have not had to contact technical support as essentially I am technical support. So far, everything is good and I...
Read full review of WSO2 API Manager »
Ilir Lazaj
Senior Consultant at Capgemini
Technical support is very good. We occasionally have contact with them and they always answer in a very short amount...
Read full review of WSO2 Enterprise Integrator »
Ritesh_Shah
Senior Solution Architect at Hewlett Packard Enterprise
The tool's support is good and comes directly from OEM.
Read full review of WSO2 Enterprise Integrator »
JandiroArao
System Admin at OSBR
The technical support is good. I would rate the technical support a nine out of ten.
Read full review of WSO2 Enterprise Integrator »
Viraj Dhanushka
Student at University of Peradeniya
I haven't contacted WSO2, but I know that they provide good support.
Read full review of WSO2 API Manager »
Mahmoud Elkholy
Head Of Applications Support at a comms service provider
We haven't used technical support.
Read full review of WSO2 Enterprise Integrator »
Merna Muawad
Manager, Integration Technical Delivery at United Delta
I believe the technical support from WSO2 is better than other support. They are good in their support. The support...
Read full review of WSO2 API Manager »
Anonymous User
Integration Architect at a tech consulting company
WSO2's technical support is good.
Read full review of WSO2 API Manager »
Chea Vannith
Software Engineer at eCam Solution Co., Ltd
The technical support from the WSO2 API Manager is very good. When there is an issue they fix the ticket very quickly.
Read full review of WSO2 API Manager »
Anonymous User
Business&Integration Arch Manager at a tech services company
We don't have access to technical support as we are using the open-source version. We need to rely on documentation...
Read full review of WSO2 API Manager »
Anonymous User
Senior System Architect & Consultant at a tech services company
Although it is open source, you have the option of commercial support to help in development projects and to maintain...
Read full review of WSO2 Carbon [EOL] »
Danilo Duran
Incident Manager at Iguatemi Empresa de Shopping Centers SA
I haven’t personally contacted the WSO2'scustomer service and support for the enterprise integrator. My clients...
Read full review of WSO2 Enterprise Integrator »
Nitin Natekar
Enterprise Architect at Peristent Systems
The support we have received from WSO2 was very good and I would recommend the support.
Read full review of WSO2 Identity Server »
Anonymous User
Integration Manager at a financial services firm
The support that we're getting from the company is not great.
Read full review of WSO2 API Manager »
Ambuj Gandhi
Product Manager at a university
The support system is not that great. The number of employees in the organization is perhaps too little that is...
Read full review of WSO2 API Manager »
Mahmoud Elkholy
Head Of Applications Support at a comms service provider
Technical support provides proper support.
Read full review of WSO2 Enterprise Integrator »
Anonymous User
Project Manager at a tech services company
In terms of technical support, I would rate them a four and a half out of five. They are responsive, helpful, and...
Read full review of WSO2 Identity Server »
Anonymous User
Director at a tech services company
The customer service executives are very responsive, but then the support model and the commercials are cumbersome....
Read full review of WSO2 Enterprise Integrator »
Anonymous User
Director of Software Development at a tech vendor
You need to understand the nuances of the support calls.
Read full review of WSO2 API Manager »
Anonymous User
Open Bannking,API and SOA Technical Architect at a computer software company
The technical support is good but it depends on the partner relationship. I would rate the support from the WSO2 API...
Read full review of WSO2 API Manager »
Anonymous User
CEO
We did not have technical support, although we found that community support was good enough to fulfill our needs.
Read full review of WSO2 Enterprise Integrator »

Review 1 of 30

Technical Support

No Data Available

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